The well-being of residents is a priority, and nothing is more important than keeping them in touch with their family and friends in any way possible. Woodthorpe Lodge are pleased to welcome visitors into their home, with no limit on the number of visitors for each resident. The home pride themselves on having an open-door policy.
Woodthorpe Lodge has plenty of onsite parking for visitors.
Woodthorpe Lodge has a Review Score of 9.3 (9.340) out of 10, based on 24 reviews in the last 2 years. Over all time Woodthorpe Lodge has 63 reviews.
Review from R A (Son of Resident) published on 16 December 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Samantha Blair, Customer Care Advisor at Woodthorpe Lodge
Thank you for kindly taking the time to write a review of Woodthorpe Lodge and for the lovely way you have described our home. We pride ourselves in making a real difference to the lives of our residents and creating a great place to live and it is encouraging for our staff to receive such positive feedback. We will ensure that your comments are passed to the whole team.
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Review from J J (Friend of Resident) published on 11 December 2019
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Overall Experience
5.0 out of 5
Reply from Samantha Blair, Customer Care Advisor at Woodthorpe Lodge
Thank you very much for taking the time to write this lovely review. We instil care and compassion in everything we do and believe no task is too big. Our team at Woodthorpe Lodge will be pleased to hear your feedback.
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Review from Barbara H (Resident) published on 11 December 2019
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Samantha Blair, Customer Care Advisor at Woodthorpe Lodge
We would like to thank you for taking the time to write this review. We are pleased you enjoyed our activities and provided our team with suggestions to make our resident centred activities programme even more unique and varied. We will be sure to pass this message onto our team at Woodthorpe Lodge.
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The Review Score of 9.3 (9.340) out of 10 for Woodthorpe Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.3 out of 5 from 24 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.340 for Woodthorpe Lodge is calculated as follows: ( (157 Excellents x 5) + (94 Goods x 4) + (20 Satisfactorys x 3) + (2 Poors x 2) + (12 Very Poors x 1) ) ÷ 285 Ratings = 4.34
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Woodthorpe Lodge is based on 23 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 23 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 8 Apr 2021
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Job Title: Home Manager
Joined: 2022
Kate Day is The Home Manager at Woodthorpe Lodge Care home.
Job Title: Care Manager
Joined: 2019
Kerry is the Care Manager at Woodthorpe Lodge.
Job Title: Front of House Manager
Joined: 2023
Lisa is the Front of House Manager at Woodthorpe Lodge.
Job Title: Activities Coordinator
Joined: 2023
Michelle is an Activities Coordinator at Woodthorpe Lodge.
Job Title: Activities Coordinator
Joined: 2022
Vanessa is an Activities Coordinator at Woodthorpe Lodge.
