Rokewood Court

Rokewood Court, 20 Roke Road, Purley CR8 5DY
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9.9 65 Reviews
  • Rokewood Court, Purley
Rokewood Court Care Home in Kenley, Surrey is a purpose-built luxury care home.

The home offers 64 tastefully decorated furnished rooms with en-suite wet rooms.

Based in a quiet leafy, suburban area; the home is close to the Purley and Kenley mainline stations, close to Kenley Common which covers 139 acres of grassland and ancient woodland, yet the centre of London is only 14 miles to the north.

The home offers high-quality residential care, respite and bespoke dementia care along with great facilities for the residents to use such as private dining room, café-bar, cinema, hair and beauty salon.

A daily seven day a week programme of activities is available with a minibus for weekly excursions.

Person-centred care is delivered by a friendly and professional team who treat individuals with dignity and respect at all times.

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Care Provided by Rokewood Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sara Goodwin (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (64)
    • Single Rooms with ensuite Wet Room (64)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2020
    • Number of floors: 2

Funding & Fees Guide for Rokewood Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,475 – £1,600
    • Self-Funded Residential Dementia Care £1,475 – £1,500
    • RESPITE Self-Funded Residential Care £1,575 – £1,700
    • RESPITE Self-Funded Residential Dementia Care £1,575 – £1,600

  • Fees are subject to assessment, room and availability.


    Included in weekly fees: fully furnished en-suite wet room, 32" flat screen television, own private telephone, spa baths, use of cinema, medication support, 7 day a week activities, regular trips in the mini bus, care, all freshly cooked food and drink, house keeping, laundry.
  • (these prices are only a guideline, please contact Rokewood Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Welcome families and friends to visit. Due to Covid restrictions the home request visits to take place in resident's rooms however, there is a quite lounge available for visits if required. The home ask that visitors call Rokewood Court to book visits and ask that meal times are protected. Visitors will be required to evidence a negative lateral flow test on day of visiting and to wear a face mask at all times.


  • Parking

  • There is a main car park at the front of the building, with designated visitors parking.


Rokewood Court Reviews (65)

Total of 65, showing 21-40
9.9

Rokewood Court has a Review Score of 9.9 (9.901) out of 10, based on 23 reviews in the last 2 years. Over all time Rokewood Court has 65 reviews.

Overall Experience

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42

Review from D S (Friend of Resident) published on 4 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to visit my friend here on respite. What a beautiful home. Thought I was in a hotel and the staff were extremely welcoming. My friend was well looked after and particularly enjoyed the food. I am so pleased she has found a wonderful environment for the future.

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Review from Victoria W (Daughter of Resident) published on 3 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is absolutely lovely, it was a big transition moving my mother into it, but she seems very happy. We had one or two communication issues early on e.g. trying to find out if she was ok after a fall but not getting a callback. This has been passed on to the manager and I feel confident
this shouldn't happen again.
I do love how friendly all the staff are and it's something mum comments on.
The facilities are outstanding and, having regular relatives and residents meetings means that people feel they have a channel of communication to discuss any issues.
We are very pleased we chose Rokewood Court for mum's care.

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Review from J M (Son of Resident) published on 17 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident of Rokewood Court for a brief four weeks before she passed away there. Every staff member involved in each stage of the introduction, admission, residence and final passing was extremely professional, efficient and caring.
I would not hesitate to recommend Rokewood to anyone
looking for dementia care. Thanks to all.

Reply from Jessica Kanji, Home Admissions Advisor at Rokewood Court

Thank you very much for taking time of think of us at this very difficult time for your family. We sincerely appreciate it.


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Review from Y M (Resident) assisted by family/friend published on 13 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not fault my stay at Rokewood Court. This was respite care for the duration of two weeks. The staff were very welcoming, always pleasant and efficient and my needs were very well catered for.I have always been a late riser and the house was happy for me to have my breakfast at a time of my choosing.
The food was delicious and I even put on weight during my stay. The activities that were put on regularly were fun and stimulating. I would not hesitate to go back.

Reply from Jessica Kanji, Home Admissions Advisor at Rokewood Court

Thank you very much for your review. We look forward to welcoming you back soon.


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Review from C M (Daughter of Resident) published on 13 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has now been a resident of Rokewood for nearly six months and I can't thank the staff enough for their amazing care. Mum has late-stage Dementia and I was initially worried as to how she would adapt to a new living environment. However, my first introduction to Rokewood was so warm and welcoming
that I felt that this was the right choice for Mum. The whole process of arranging Mum's move to the home was extremely thorough and efficient and upon arrival, she was immediately put at ease by everyone. From day one she has received brilliant support and care and is encouraged to partake in daily activities which are always fun and interactive. We celebrated her birthday in November and everything was done by the team to make it a very special day. Top marks to the catering team for making such an exquisite birthday cake! Mum has a lovely room and her environment is safe and very homely. The staff bring out the best in Mum which, I know, can't always be easy. Thank you all so much.

Reply from Jessica Kanji, Home Admissions Advisor at Rokewood Court

Thank you very much for your review and kind words.


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Review from N R (Daughter of Resident) published on 28 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I came to Rokewood Court Care Home after a recommendation and every aspect has exceeded our expectations. The kindness, support and guidance we received has been amazing, the time given to get to know Mum has been extensive. The smile on Mum's face as she settled into her room was priceless.

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Review from Jennifer S (Daughter of Resident) published on 28 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very efficient and rapid organisation of respite care for my mother at very short notice. Very friendly and supportive welcome for my mother.

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Review from Michele S (Daughter of Resident) published on 21 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the initial phone call to settling Mum into the home, all aspects of administration have been handled very well. The admissions advisor immediately understood what we were looking for and how we wanted Mum to be cared for. The staff were all so welcoming and made Mum the centre of attention which
comforted us, knowing we made the right decision to make Rokewood Court Care Home her new home. Her smile on her face says it all!

Reply from Jessica Kanji, Home Admissions Advisor at Rokewood Court

Thank you very much for the lovely feedback. Much appreciated.


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Review from M F (Wife of Resident) published on 12 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is very good and I would recommend Rokewood Court.

Reply from Jessica Kanji, Home Admissions Advisor at Rokewood Court

Thank you very much for your review. We appreciate it.


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Review from C F (Respite Resident) assisted by family/friend published on 21 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Younger team members at night were a bit abrupt with me as my speed of thought and reaction is slow due to Parkinson's. Otherwise, I enjoyed my stay.

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Review from Siobhan C (Daughter of Resident) published on 11 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When the care home we had booked for my father for respite care had a Covid outbreak shortly before my stepmother was due to go away, she visited five care homes in a day to try and find another. So pleased she found Rokewood Court as it has proved outstanding and far superior to any other we had seen.
A member of staff came to assess my father the following day (he has a rare form of Alzheimer's, so has very special needs) and the home was just brilliant from start to finish. My stepmother was abroad so could not visit him, but I popped in many times over the fortnight he stayed and kept her updated. Both I and my husband were very impressed by Rokewood Court, not just for the lovely quiet location, great facilities and lovely room dad had, but also for the lovely caring, patient carers who were so good with dad.
It was very secure there, but there were also options for dad to join in activities inside and outside the care home. Really excellent care.

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Review from Muriel T (Resident) assisted by family/friend published on 29 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very enjoyable. The staff have been very attentive, and the food has been excellent. The staff who plan the activities do a fantastic job.

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Review from Gillian U (Daughter of Resident) published on 28 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother never wanted to go to a care home but has settled in very well and loves her surroundings. I found the whole process easy and the admissions manager very helpful. All the staff are so kind and caring and I do not have any worries, if I have to go away I know she will be well cared for. Mum
celebrated a special birthday within the first two weeks of arriving and the staff organised a wonderful party for us and residents, thank you.

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Review from M B (Resident) assisted by family/friend published on 15 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very kind and helpful.

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Review from Janine G (Niece of Resident) published on 20 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This was the second time that my aunt had decided to have respite care at Rokewood Court. The Admissions Advisor responded quickly to my email about the availability of rooms for my aunt and they also arranged for her to go in very quickly. Prior to her stay, a thorough assessment was conducted to
ensure that all her needs would be met, including likes and dislikes. On arrival at Rokewood Court staff put her immediately at ease; my aunt is always anxious when it comes to leaving her home these days due to her Alzheimer’s and Vascular Dementia. On the two occasions that my aunt has stayed at Rokewood Court, she has told me that she cannot find fault with anything. She feels cared for and safe. She has never mentioned anything negative. All of this is very reassuring for me as I live a long way away from my aunt and I am often abroad. When my aunt is at Rokewood Court, I know that she is in safe hands and is happy.

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Review from Annette W (Daughter of Resident) published on 18 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at Rokewood Court since Nov 21. His condition has sadly deteriorated but the care and compassion shown by the team of carers have given his family total reassurance that, in these difficult times, he is in the very best place for this stage of his illness. His medical needs
have been very well met but, as importantly, he has been treated with respect and dignity, the interaction of carers with our family has been so very supportive and goes well beyond their job description. The team are upbeat, cheerful and attentive but above all their understanding and interaction with dad is constant, despite his complex needs. We are extremely impressed with the Deputy Manager who has repeatedly demonstrated her commitment to encouraging feedback, improve services and provide excellent levels of care for both residents and their families. The manager has ensured that paths of communication to her office are always open and she regularly visits dad.

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Review from E R (Daughter of Resident) published on 28 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Manager and Home Admissions Advisor provided the most thorough admissions/home assessment procedure I have come across and I have had the experience of going through several other home care admission processes/protocols. The only improvement that I think could improve the process is a one pager
that recommends/suggests what residents should or should not bring in terms of belongings when they move in and the request to deliver these prior to moving in so that they can be labelled. Sadly my mother has dementia and whilst she agreed to move in - she changed her mind and she moved out less than 24 hours later.

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Review from K W (Daughter of Resident) published on 27 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used this care home several times for respite care for my Mum. She has always been made to feel most welcome and is positive about her stay. The facilities are excellent and she has enjoyed plenty of trips out and joined in with activities in the home. The staff are very kind and caring and
I would highly recommend it

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Review from E G (Respite Resident) published on 18 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a short-stay resident but from the very first time I set my eyes on Rokewood Court, I have been pleased with my choice. The fixtures, fittings and furniture seem of the highest quality and so is the quality and the lovely variety of the food. The management and staff are courteous and friendly.
So much at home after a few days, I felt that I am among friends. One minor disappointment I came here hoping to lose some weight. I failed miserably.

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Review from Isobel M (Daughter of Resident) published on 18 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's been wonderful to know dad has been at such a fantastic home. I've been able to relax knowing that the staff have been so lovely to him. He has really enjoyed the food and staff. His room is always so clean and well maintained. If dad needs respite again or a long stay we will most definitely be
coming back.

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Current Review Score: 9.9 (9.901)

Overview of Review Score

The Review Score of 9.9 (9.901) out of 10 for Rokewood Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.901 for Rokewood Court is calculated as follows: ( (246 Excellents x 5) + (27 Goods x 4) ) ÷ 273 Ratings = 4.901

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Rokewood Court is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Mar 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (5)

Sara

Sara Goodwin

Job Title: General Manager

Joined: 2024

I have been lucky enough to work in the Care sector for 14 years in the UK.


I have progressed from an activities coordinator to Deputy Management and now Home Management. I am committed to ensuring our residents get the very best out of life.


I am originally from Portugal where I worked as a researcher in Social Care.


My passion is working with people, and motivating them to be the best they can be. This also applies to our amazing residents at Rokewood Court.


Narcisa

Narcisa Muntean

Job Title: Deputy Manager

Joined: 2022

I qualified as a teacher in 2005, but my path changed in 2012 when I came to the UK and started working in the care sector as a care assistant. I have experience in both nursing and residential care homes which enabled me to gain more in-depth knowledge of differing care needs. I’m a great believer that no two residents are the same and that each has differing needs, desires and preferences.


I have developed through training and practice and besides being a care assistant, I have been an activity coordinator, and a team leader and I currently have over 3 years of experience as a Deputy Manager.


My biggest achievement to date has been occupying a position as Acting Manager in my previous workplace. It was a very rewarding position, full of new challenges from which I have learnt a lot and gained a good understanding of the management role in a care home which I look forward to bringing to Rokewood Court. I am currently working on my Leadership and Management level 5 Diploma, and I am using every opportunity to share my experience with the team and to get involved in our resident's care. I am very passionate about elderly and Dementia care which I aim to pass on to the rest of the team. The reason I started working with Rokewood Court and Cinnamon Care Collection is that we are all united and share the same values: passion, dedication and respect. I look forward to meeting you.


Roy

Roy Booth

Job Title: Home Admission Advisor

Joined: 2022

What I do:


I am the first point of contact for prospective residents and their families. My role is to guide families through the journey into care, offer support and introduce them to our wonderful homes and the fantastic lifestyle we offer.


My experience:


I joined Cinnamon with over 5 years of experience in Residential, Dementia and Nursing Care. Previously to this, my career was within the NHS, specialising in Primary Care and Community Health. I made the change to Care after going through the journey with my own Mother and Father.


About me:


I have a keen interest in sports and have previously competed at the national and international levels. I am also passionate about Italian motorcycles and cars and I am lucky enough to own a few. However, my greatest enjoyment in life is my family and our family dog Roman the Bull Terrier.


Monica

Monica Roguz

Job Title: Head Chef

What I do:
My name is Monika Roguz, I am the Head Chef at Rokewood Court care home.


My experience:
In the past ten years, I have worked as a head chef within the care sector my specialty is baking and cake decorating. My experience enables me to understand the expectations of our residents.


About me:
I am a busy mum of two wonderful children who keep me busy outside of work. I am passionate about putting a smile on people’s faces


Bob

Bob Singfield

Job Title: Maintenance Manager

What I do:
My job is to ensure our residents’ home is as comfortable and safe as can be, by maintaining the environment, equipment and services to the highest standard.


My experience:
I am a qualified joiner of 40 years standing and have worked in care for the past seven years as a carer, activities assistant and for the past four years in maintenance.


About me:
I enjoy making music, painting and spending time with my family.
I am a first time grandfather of a beautiful 2-and-a half year old girl.