Rokewood Court

Rokewood Court, 20 Roke Road, Purley CR8 5DY
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9.9 65 Reviews
  • Rokewood Court, Purley
Rokewood Court Care Home in Kenley, Surrey is a purpose-built luxury care home.

The home offers 64 tastefully decorated furnished rooms with en-suite wet rooms.

Based in a quiet leafy, suburban area; the home is close to the Purley and Kenley mainline stations, close to Kenley Common which covers 139 acres of grassland and ancient woodland, yet the centre of London is only 14 miles to the north.

The home offers high-quality residential care, respite and bespoke dementia care along with great facilities for the residents to use such as private dining room, café-bar, cinema, hair and beauty salon.

A daily seven day a week programme of activities is available with a minibus for weekly excursions.

Person-centred care is delivered by a friendly and professional team who treat individuals with dignity and respect at all times.

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Care Provided by Rokewood Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sara Goodwin (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (64)
    • Single Rooms with ensuite Wet Room (64)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2020
    • Number of floors: 2

Funding & Fees Guide for Rokewood Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,475 – £1,600
    • Self-Funded Residential Dementia Care £1,475 – £1,500
    • RESPITE Self-Funded Residential Care £1,575 – £1,700
    • RESPITE Self-Funded Residential Dementia Care £1,575 – £1,600

  • Fees are subject to assessment, room and availability.


    Included in weekly fees: fully furnished en-suite wet room, 32" flat screen television, own private telephone, spa baths, use of cinema, medication support, 7 day a week activities, regular trips in the mini bus, care, all freshly cooked food and drink, house keeping, laundry.
  • (these prices are only a guideline, please contact Rokewood Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Welcome families and friends to visit. Due to Covid restrictions the home request visits to take place in resident's rooms however, there is a quite lounge available for visits if required. The home ask that visitors call Rokewood Court to book visits and ask that meal times are protected. Visitors will be required to evidence a negative lateral flow test on day of visiting and to wear a face mask at all times.


  • Parking

  • There is a main car park at the front of the building, with designated visitors parking.


Rokewood Court Reviews (65)

Total of 65, showing 41-60
9.9

Rokewood Court has a Review Score of 9.9 (9.901) out of 10, based on 23 reviews in the last 2 years. Over all time Rokewood Court has 65 reviews.

Overall Experience

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Date Published

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42

Review from Carole H (Daughter of Resident) published on 12 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been a resident of Rokewood since its opening and enjoys the warmth and kindness of the great staff at her new home.
Her personal needs are catered to very professionally. We are confident that she is monitored and treated for any medical conditions, and she loves the pampering and hairdressing
appointments (a highlight!)
She enjoys meeting other residents for morning coffee, and for meals in the dining room. And she definitely appreciates the aperitifs now on offer.
Rokewood Staff provides wonderful entertainment and celebrations (Mum's last Birthday Party was superbly catered, thanks Chef and team!).
The Activities Coordinator and her team do a fabulous job, with a great range of fun events.
Mum's accommodation is lovely and comfortable, surrounded as she is with her personal belongings. I am in Australia, so rely on news and photos from family members, and also the Facebook posts, which mum's friends and family can enjoy and comment on.
Thanks, Rokewood!

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Review from G A (Resident) assisted by family/friend published on 4 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Have been a resident for just over a year. Lovely room and the staff team is excellent although challenged to maintain good care due to staffing levels. No manager for a couple of months and a new Deputy - so difficult to comment on management.

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Review from C A (Son of Resident) published on 4 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good quality fittings and furnishing complete with helpful staff. Good communication with management. Mum is made very welcome.

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Review from J S (Wife of Resident) published on 3 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the carers to be kind and caring. When I have raised an issue, such as my husband has not been shaved, they have acted to remedy the problem.

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Review from L W (Daughter of Resident) published on 27 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers are kind and helpful despite having a tough job, especially with staff shortages and covid etc. In an ideal world, there would be more staff with more time for one to one conversations with residents but most have made an effort to get to know mum. She seems fairly settled. Our concerns have
been minor ones - hearing aids not checked and clothes going missing. This has been easily rectified as we visit so regularly. We hope she will socialise more now and be able to get more fresh air. Thanks for all you do.

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Review from G A (Daughter-in-law of Resident) published on 27 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law has been a resident at Rokewood Court for at least eight months. Her care, dignity and well being has been the most important part of being a resident here at Rodewood Court. The staff here are exceptional nothing is too much trouble. Her carers are kind, compassionate and hard-working.
We so appreciate their hard work and caring ways giving us the comfort of knowing she is in very capable and safe hands. Thank you.

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Review from K F (Daughter of Resident) published on 21 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Rokewood Court is a lovely home. It is very reassuring to know that Mum is being well cared for by extremely friendly, efficient and caring staff and that she is living in a safe and very comfortable environment. I feel very welcome every time I visit and nothing is too much trouble. I highly recommend
Rokewood Court.

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Review from A C (Daughter of Resident) published on 20 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved into Rokewood in December 2021. They took a lot of care in understanding my father's needs and requirements, and all of the staff are very caring and considerate. The atmosphere is extremely friendly, and the home itself is spotlessly clean and beautifully furnished.

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Review from R A (Son of Resident) published on 15 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has settled in extremely well and I am very happy with the progress being made. She has been made to feel very welcome and is enjoying the trips out, the entertainment and cinema room. I am very satisfied with the choice we have made.

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Review from J B (Son of Resident) published on 9 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied with the care my mother has received so far. All staff I have encountered have been very friendly, approachable and accommodating. The care they provide is very personal to my mother and they have made efforts to get to know her on an individual basis. I am happy and relaxed knowing she
is being taken good care of.

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Review from Simon W (Son of Resident) published on 25 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment I made contact with the home, my experience was excellent. I know my mother is in a safe and happy place. The food and menu are good with lots of choices. The coffee shop is welcoming. A very nice touch is the cinema room with some great movies for the old folk.

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Review from G P (Friend of Resident) published on 18 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed with how smooth the whole process was, from first chats on the phone to finally being allowed to view the home (due to Covid). The moving in day was seamless and planned to perfection - the admissions advisor kept us informed throughout and we even got an update with pictures
that same afternoon. Since moving in I have seen a huge improvement with my relative being happier, calmer and more relaxed. I would not hesitate in recommending.

Reply from Jackie Cridlin, Home Admissions Advisor at Rokewood Court

Thank you for your kind words and so pleased your dear friend is happy and settled. Kind regards, Jackie.


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Review from C S (Daughter of Resident) published on 18 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Sadly my mum needed to go into a care home and obviously didn’t want to. Since going into Rokewood she seems to have settled in much better than I thought she would. She gets involved in the daily activities and enjoys the trips out on the minibus. She always has praise for the staff and they all seem
very nice and caring.
As the home is new all the rooms are nice and fresh-looking and she is glad to have her own wet room which is an added bonus.

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Review from M O (Friend of Resident) published on 17 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had to wait to get our dear friend into a home during lockdown so the home's admissions advisor's contact and advice during this time were regular and appreciated. We were concerned about the transition into the care home, but the admissions advisor and the staff made it seamless and well planned.
Rokewood is definitely a luxury home - very clean, exceptionally well presented and well-thought-out with plenty of activities. Very pleased with our choice of home/staff and our friend is settled and happy.

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Review from Gary D (Son of Resident) published on 30 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found Rokewood Court to be of an excellent standard with regards to all care aspects. My father is extremely happy there and is full of praise for the staff. Rokewood Court has always kept me updated with my father's progress and they carry out what they say they will do.

Reply from Jackie Cridlin, Home Admissions Advisor at Rokewood Court

Gary, thank you very much for your compliments, it is greatly appreciated.


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Review from John R (Son-in-law of Resident) published on 16 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife spent a long time looking for a care home for her 90+ year old mother, and after much research decided on Rokewood Court. I must say that everything so far has exceeded our expectations. It certainly fits the description of a luxury care home and the facilities and food are what you would expect
from a quality hotel. It was a major disruption for her mother, as she had lived in the same house for 40 years and is very independent-minded. They have gone to great lengths to settle her in and make her feel cared for and pampered. We would like to thank all the staff for all that they are doing to manage this difficult transition. This has clearly been a very difficult time for my wife. She was given a lot of helpful advice and support from the admissions advisor on care options and invaluable help on managing the move. The admissions advisor and the other staff have kept my wife well informed and reassured on progress. They clearly see it is important to support both residents and their family. Thank you!

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Review from A M (Friend of Resident) published on 24 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceptional care home with fantastic facilities. The rooms are always immaculate. Staff are very friendly, welcoming and caring. The management team communicate regularly and efficiently to keep me informed. Would highly recommend.

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Review from Amanda J (Friend of Resident) published on 3 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting at the home since November 2020 when she arrived there. Unfortunately, I have not been into the home due to Covid restrictions but the staff have enabled me to see from outside her room. Everyone I've met have been so friendly and helpful.

Reply from Jackie Cridlin, Home Admissions Advisor at Rokewood Court

Thank you very much for your kind response, Amanda. The team at Rokewood Court will do their best to ensure their residents have regular contact with their family and friends.


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Review from Jenny J (Niece of Resident) published on 19 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All aspects of my contact and communication with staff at Rokewood Court have been excellent. I have been impressed with the way in which an assessment was carried out prior to the moving, in particular, to ensure all needs would be met. The care and organisation of the move. Communication from the
staff to ensure I was informed/reassured that all was well. Extra touches such as flowers in the room and a photo of my relative was emailed to me on arrival day. The direct line to residents is excellent, and the reception desk is well managed so all immediate queries can be answered quickly. It seems nothing is too much trouble. Staff have been east to talk to, professional and always respond well/quickly to any question - most reassuring. Thank you.

Reply from Jackie Cridlin, Home Admissions Advisor at Rokewood Court

Hello Jenny, thank you very much for your lovely words. It means a great deal to our team here at Rokewood Court.


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Review from Stephen B (Son of Resident) published on 7 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is fairly mobile and still has an active mind, so she was worried about moving into care. Now in her late 90's, she has suffered a few falls and needed a place of safety. Rokewood is everything she hoped it would be - good care, friendly staff, well-equipped room, excellent food and a chance
to do more than just sit at home, falling asleep.

Reply from Jackie Cridlin, Home Admissions Advisor at Rokewood Court

Hello Stephen, Thank you very much for your kind words. We are delighted that mum is living with us, what a wonderful lady! we truly appreciate that Rokewood Court was your care home of choice.


Best regards


Jackie


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Current Review Score: 9.9 (9.901)

Overview of Review Score

The Review Score of 9.9 (9.901) out of 10 for Rokewood Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.901 for Rokewood Court is calculated as follows: ( (246 Excellents x 5) + (27 Goods x 4) ) ÷ 273 Ratings = 4.901

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Rokewood Court is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Mar 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (5)

Sara

Sara Goodwin

Job Title: General Manager

Joined: 2024

I have been lucky enough to work in the Care sector for 14 years in the UK.


I have progressed from an activities coordinator to Deputy Management and now Home Management. I am committed to ensuring our residents get the very best out of life.


I am originally from Portugal where I worked as a researcher in Social Care.


My passion is working with people, and motivating them to be the best they can be. This also applies to our amazing residents at Rokewood Court.


Narcisa

Narcisa Muntean

Job Title: Deputy Manager

Joined: 2022

I qualified as a teacher in 2005, but my path changed in 2012 when I came to the UK and started working in the care sector as a care assistant. I have experience in both nursing and residential care homes which enabled me to gain more in-depth knowledge of differing care needs. I’m a great believer that no two residents are the same and that each has differing needs, desires and preferences.


I have developed through training and practice and besides being a care assistant, I have been an activity coordinator, and a team leader and I currently have over 3 years of experience as a Deputy Manager.


My biggest achievement to date has been occupying a position as Acting Manager in my previous workplace. It was a very rewarding position, full of new challenges from which I have learnt a lot and gained a good understanding of the management role in a care home which I look forward to bringing to Rokewood Court. I am currently working on my Leadership and Management level 5 Diploma, and I am using every opportunity to share my experience with the team and to get involved in our resident's care. I am very passionate about elderly and Dementia care which I aim to pass on to the rest of the team. The reason I started working with Rokewood Court and Cinnamon Care Collection is that we are all united and share the same values: passion, dedication and respect. I look forward to meeting you.


Roy

Roy Booth

Job Title: Home Admission Advisor

Joined: 2022

What I do:


I am the first point of contact for prospective residents and their families. My role is to guide families through the journey into care, offer support and introduce them to our wonderful homes and the fantastic lifestyle we offer.


My experience:


I joined Cinnamon with over 5 years of experience in Residential, Dementia and Nursing Care. Previously to this, my career was within the NHS, specialising in Primary Care and Community Health. I made the change to Care after going through the journey with my own Mother and Father.


About me:


I have a keen interest in sports and have previously competed at the national and international levels. I am also passionate about Italian motorcycles and cars and I am lucky enough to own a few. However, my greatest enjoyment in life is my family and our family dog Roman the Bull Terrier.


Monica

Monica Roguz

Job Title: Head Chef

What I do:
My name is Monika Roguz, I am the Head Chef at Rokewood Court care home.


My experience:
In the past ten years, I have worked as a head chef within the care sector my specialty is baking and cake decorating. My experience enables me to understand the expectations of our residents.


About me:
I am a busy mum of two wonderful children who keep me busy outside of work. I am passionate about putting a smile on people’s faces


Bob

Bob Singfield

Job Title: Maintenance Manager

What I do:
My job is to ensure our residents’ home is as comfortable and safe as can be, by maintaining the environment, equipment and services to the highest standard.


My experience:
I am a qualified joiner of 40 years standing and have worked in care for the past seven years as a carer, activities assistant and for the past four years in maintenance.


About me:
I enjoy making music, painting and spending time with my family.
I am a first time grandfather of a beautiful 2-and-a half year old girl.