Earlsfield Court

Brooklands Road, Little Common, Bexhill-on-Sea TN39 4FQ
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9.8 75 Reviews
  • Earlsfield Court, Bexhill-on-Sea
At Earlsfield Court, the team of skilled carers are on hand to support residents to ensure they have a comfortable day. The Activities Team ensures there is something for everyone, with trips out to points of interest both locally and further afield, as well as entertainers and hobby groups meeting throughout the week.

The Head Chef and their team spend hours creating tasty nutritionally balanced meals that are the highlight of the day for many.

Family and friends play a large part in what they do at Earlsfield and the door is always open. Whether it be a quick coffee (and piece of cake) and a chat with your friend or family member or a lunch in the private dining room to celebrate a birthday with family and friends, Earlsfield Court is a comfortable place to spend some quality time.

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Care Provided by Earlsfield Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 72 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Karen Pain (General Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (72)
    • Single Rooms with ensuite Wet Room (72)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2020

Funding & Fees Guide for Earlsfield Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,375
    • Self-Funded Residential Dementia Care from £1,375
    • RESPITE Self-Funded Residential Care from £1,475
    • RESPITE Self-Funded Residential Dementia Care from £1,475

  • Please note, prices are subject to availability and assessment. Please call for details of any seasonal promotion.
  • (these prices are only a guideline, please contact Earlsfield Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • They have plenty of on-site parking including a number of accessible parking spaces.


Earlsfield Court Reviews (75)

Total of 75, showing 61-75
9.8

Earlsfield Court has a Review Score of 9.8 (9.831) out of 10, based on 45 reviews in the last 2 years. Over all time Earlsfield Court has 75 reviews.

Overall Experience

  • 67
  • 8
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Date Published

75
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Review from Richard R (Brother of Resident) published on 8 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have very good reason to be grateful for Earlsfield taking in, at very short notice, my sister and brother in law who were turned away at the very last minute by another care home in Bexhill which had already accepted them but then raised a technicality about an EpiPen which they were unable to resolve.
Since the couple moved into Earlsfield they (and I) have had nothing but praise for the staff, the facilities, the standard of management and care, and the food. I have had experience of many homes in the area, but I have never come across one as good as Earlsfield.

Reply from Sandy Hamblyn, Home Admissions Advisor at Earlsfield Court

Thank you so much for taking the time to write this lovely review for us. We very much appreciate your time and kind words.


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Review from Katie A (Great-Niece of Resident) published on 16 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My great aunt had a four-week respite stay at Earlsfield Court and we can not recommend it enough. Thank you to all the lovely staff at the home, obviously the caregivers but also the chefs and office staff who always went above and beyond. The whole process was made very easy and the communication
between us and the home was great. My relative felt well looked after and said she is glad to know that there is somewhere she will be happy to move into if she had to make a permanent move into a care home.

Reply from Sandy Hamblyn, Home Admissions Advisor at Earlsfield Court

Thank you so much for your kind words and for taking the time to write this wonderful review. It is very much appreciated and we all enjoyed having your great aunt stay with us for respite.


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Review from Susan B (Daughter of Resident) published on 22 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

To the Home Admissions Advisor, in case we do not get to see you in person and all of the amazing staff, we would like to convey our sincere thanks and appreciation, to you all, for everything you have done over the past two weeks. The attention to the resident's needs, the care given and the patience
shown, most of all, the understanding by the staff of his condition has been utterly superb, and for that again, we thank you all so very, very much!

Reply from Sandy Hamblyn, Home Admissions Advisor at Earlsfield Court

Thank you so very much for taking the time to write this wonderful and kind review. We appreciate you were unable to comment on the community activities as dad was isolated and shielding in his room for the two weeks respite but so happy that we kept his spirits up with all our team visits and activities in his room. He was adored by everyone!


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Review from Sarah L (Daughter of Resident) published on 17 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has just returned home after a respite stay at Earlsfield Court after an operation. Mum thoroughly enjoyed her time at Earlsfield Court. Previously Mum was not keen to have a stay in a care home but the comfortable, modern surroundings, the friendly, knowledgeable staff and the delicious food
all beautifully presented on the plate, have won Mum over. She told us that the staff could not have been kinder or more attentive to her needs and she really appreciated that the chef came to ask her what she liked to eat.
Mum received 5-star treatment.
The home are very careful to follow COVID rules to keep everyone safe but following procedures, I was able to visit. On mum's birthday, the chef made a wonderful cake and the staff put up an individually painted birthday banner. We sat in the pretty garden and admired the flowers. Mum had a great birthday.
Thank you so much to everyone at Earlsfield Court, who made Mum's stay lovely. She is now very well rested.

Reply from Sandy Hamblyn, Home Admissions Advisor at Earlsfield Court

Thank you so much Sarah for taking the time to write this wonderful review, we loved having your mum stay with us.


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Review from Alan P (Son-in-law of Resident) published on 17 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother-in-Law recently moved into Earlsfield during these very trying times. The management of the home were very helpful and understanding in helping us to prepare her room before her arrival so that it felt as much like home as possible, arranging for personal pictures to be hung on the walls and
personal items to be displayed in the room. Due to Coronavirus regulations, my Mother-in-Law had to undergo 2 weeks quarantine but the home were fabulous in giving extra special care during this period and allowing us socially distanced visiting to keep her spirits up. Since completing her quarantine, my Mother-in-Law has been enjoying meeting her fellow residents, exploring the five-star facilities within the Home and continues to be cared for to a very high, loving standard. We are delighted we have been able to move her to Earlsfield and she is already reaping the rewards of being a resident there.

Reply from Sandy Hamblyn, Home Admissions Advisor at Earlsfield Court

Thank you so much Alan for taking the time to write this review. It is very much appreciated.


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Review from Alison P (Daughter of Resident) published on 17 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was a resident at another care home when she and I felt it was time for a change. Moving is always stressful at the best of times, but I cannot speak highly enough of the great help and care plan set up for Mum's move and quarantine period during an extremely difficult and challenging time. The
staff are incredibly supportive of both me and Mum's wishes and try to accommodate them as soon as possible, whether it is a food request, a small maintenance issue, or a simple question. There is humour and genuine care given, with a hug too if needed and any queries I have are answered promptly. The bedrooms are beautifully furnished with true 5-star quality and the cinema room is fabulous. Mum said she felt like she had been on an outing when watching a film there. There is a restful feel to the landscaped gardens and the setting is tranquil. We have enjoyed afternoon tea there together.

Reply from Sandy Hamblyn, Home Admissions Advisor at Earlsfield Court

Thank you so much Alison for taking the time to write this lovely thoughtful review - it is very much appreciated.


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Review from Peter S (Son of Resident) published on 8 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad loves it here - he keeps telling all his friends and family we must all come here "when our time comes"! He is receiving excellent care, and we can't thank and praise the staff highly enough. It has taken a huge weight off our minds knowing he is being so well looked after.

Reply from Sandy Hamblyn, Home Admissions Advisor at Earlsfield Court

Thank you so much for taking the time to write this wonderful review. Your dad is much loved and we are delighted he has decided to stay on with us following his respite stay. Thank you again.


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Review from C G (Solicitor of Resident) published on 11 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit a lot of care homes with my job and there is nowhere quite like Earlsfield Court. From the warmest welcome on arrival, the luxurious surroundings, the friendliest staff (from the manager to the maintenance staff) and the wonderful carers, I wouldn’t hesitate to recommend Earlsfield Court.

Reply from Sandy Hamblyn, Home Admissions Advisor at Earlsfield Court

Thank you so much, for taking the time to submit this lovely review for us. We really appreciate your time.


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Review from Jane T (Private Carer of Resident) published on 4 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Earlsfield is a beautiful home, the environment, from the internal to external space is lovely. The staff are all so friendly and really care for their residents. I would not hesitate to recommend this home.

Reply from Sandy Hamblyn, Home Admissions Advisor at Earlsfield Court

Thank you so much, Jane, for taking the time to do this wonderful review. We really appreciate your time.


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Review from Sandra H (Private Carer of Resident) published on 20 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are extremely caring and considerate of resident and visitors needs. It is a lovely friendly home.
Would totally recommend anyone to stay here, although a little on the expensive side.
The cleanliness is very good and the food is also very good.

Reply from Sandy Hamblyn, Home Admissions Advisor at Earlsfield Court

Thank you so much, Sandra, for taking the time to write this review, it is very much appreciated.


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Review from Christine G (Daughter of Resident) published on 6 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff of Earlsfield have done everything they could possibly do to advise, inform and reassure our family prior to admission and to continue to do that especially now that our mum is in their care.
We were and are so impressed with the facilities, the fabulous food and the dedicated care and admin
staff who have been so reassuring during this time when we need to know mum will be and is safe and cared for.

Reply from Jodie Forbes, Recruitment manager/Sales Admin Assistant at Earlsfield Court

Thank you so much, Christine, for this lovely review. We really appreciate the time you have taken to write this.


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Review from Trish A (Daughter of Resident) published on 29 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment we made our first enquiry on behalf of our mum about moving to Earlsfield, all the staff have been totally amazing. They showed patience and complete understanding of our concerns about mum and where she might live and answered every single question we put to them in full, believe me,
there were many questions!
We met all the staff that would be looking after mum over tea and cake many times and viewed the home on several occasions to select the correct room. We were also invited to have lunch to try the food, which is exceptional.
The home is just beautiful, the bedrooms are designed to make you feel relaxed and calm, all with en-suite shower rooms.
The love and care our very precious mum has been shown whilst she has been in Earlsfield, is exemplary. Nothing has been too much trouble for Mum or us.
We can't visit Mum at the moment, but are updated with photos, an app and can call anytime to speak to Mum or a carer for peace of mind at this very difficult time.
Top-notch!

Reply from Sandy Hamblyn, Home Admissions Advisor at Earlsfield Court

Thank you so much Trish for this wonderful review. We really appreciate the time you have taken to write this.


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Review from Barbara G (Daughter of Resident) published on 24 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely pleased with the care and attention my mother receives at Earlsfield Court. Nothing is too much trouble for the staff, and I am always made very welcome when I visit.

Reply from Sandy Hamblyn, Home Admissions Advisor at Earlsfield Court

Thank you very much for taking the time to write this lovely review.


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Review from Liz S (Daughter of Resident) published on 20 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Earlsfield Court is new and exceptional in every way. My dad moved in last week and he is very happy and looks well cared for. That means everything to me to know he is in good hands. The genuine care of the staff is exceptional at all levels. They are kind and go the extra mile. Nothing is too much
trouble. His room is tasteful and stylish, and he has a patio door looking onto the garden. There are activities and outings. The food is exceptional and all his needs are swiftly met. Staffing levels are superb. The staff communicate well with me and have made my family very welcome in his new 'home'. I truly highly recommend Earlsfield Court as a care home with a difference - it is five star.

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Review from C C (Daughter of Resident) published on 2 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so relieved and happy to know that dad is in such good hands. I am truly appreciative of all aspects, large and small of Earlsfield Court. I have interacted with many staff members over four days of helping my dad move in and get settled. Absolutely everyone has been genuinely caring and thoughtful
and helpful and respectful to my dad and me. In many small ways, which can make a big difference in the feel of a place, I find Earlsfield to be a friendly compassionate and professional care home. There is a good staff ratio to residents and service is not rushed. The home is tastefully furnished and appointed. My dad is pleased with the comfort and appearance of his room and is already feeling at home. The meals are exceptional too. The quality of ingredients, a variety of menus and the beautiful presentation of the meals is amazing in every way. I recommend highly without reservation.

Reply from Sandy Hamblyn, Home Admissions Advisor at Earlsfield Court

Thank you so much for taking the time to write this review and for your kind words. We very much appreciate the trust you have put in us to care for your dad and it's truly an honour to be doing so.


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Current Review Score: 9.8 (9.831)

Overview of Review Score

The Review Score of 9.8 (9.831) out of 10 for Earlsfield Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 45 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 45 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.831 for Earlsfield Court is calculated as follows: ( (446 Excellents x 5) + (71 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 526 Ratings = 4.831

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Earlsfield Court is based on 45 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 45 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Sep 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (10)

Karen

Karen Pain

Job Title: General Manager

What I do.


I am now the General Manager of Earlsfield and as such ensure all aspects of the business run smoothly. This includes Care and Financial elements. My focus is to ensure we have an inviting, safe and homely community for our residents to achieve their full potential and live happy and fulfilling lives. Ensuring we have competent and caring staff is essential in this regard and I will ensure that this is an approach that continues and maintains confidence in all our residents’ families and friends.


Experience.


I have worked within the Health and Social Care sector since Qualifying as a Registered Nurse in 1981. My career has taken me through the pathway of older people’s care as a ward sister in the Acute NHS to being a University Lecturer with the University of Brighton, developing and teaching the degree in Gerontology programme. In the later years of my NHS career, I worked as Deputy Chief Nurse in an Acute Hospital Trust and Professional Head of Nursing within an NHS Mental Health Trust. On leaving the NHS, I came to the independent sector and have been a CQC Registered Manager for the past 14 years.


About Me.


I have been married for 45 years and have very grown-up children! I have very eclectic hobbies including baking, pickling, reading, writing poetry, and playing my X-Box; I also enjoy Star Wars, Sci-Fi and fantasy. Never enough hours in the day!


Leah

Leah Warren

Job Title: Deputy Manager

What I do:


My main duty is to guide the care team and ensure a high quality of care is delivered and maintained to our lovely residents. I also organise and lead the home in the general manager’s absence.


Experience:


I have worked in private healthcare for 9 years, starting out as a care assistant at the age of 18 and working my way up through the ranks to where I am currently. I have completed many training courses and NVQs along the way to enhance my knowledge and skills, so I am able to pass these on to our team members so as to ensure an excellent experience for our residents.


About me:


I have lived in Eastbourne all my life and live with my partner and two dogs Ralph and Rosco. In my spare time, I enjoy going for long dog walks and meeting with friends.


Daniel

Daniel Ridgway

Job Title: Home Admissions Advisor

What I Do:
My role is to support potential residents and their families through the sometimes overwhelming process of considering Residential Care options, through supporting from the initial enquiry stage through to moving in and beyond ensuring outstanding customer service at all stages and offering support and advice with an empathetic approach.


I enjoy coming to work every day and seeing the impact our care team make on every resident. It really is the team here at Earlsfield Court that makes it a home.


Experience:
Before joining Earlsfield Court, I worked in Eastbourne for 3 years with another care provider. Before this, I worked for over 15 years in Hospitality and Independent living settings.


About Me:
When not working I like to spend time with family & friends.


Jodie

Jodie Forbes

Job Title: Home Administrator

Joined: 2020

WHAT I DO:
I joined Earlsfield Court in April 2020 as a recruitment administrator and went on to become the home administrator, I took a year out to spend more time with my son and I am lucky enough to have been able to return to Earlsfield. My role is very varied, no two days are the same and I really enjoy the variety of the role. My favourite part is building relationships with our residents and their relatives, I love hearing about people’s history.


EXPERIENCE:
Before joining Cinnamon Care Collection I spent 10 years working for a builder's merchant, 8 of those in Accounts and 2 years as an HR officer, I studied HR at college and gained my level 3 CIPD qualification, I also studied and passed my bookkeeping level 2 and AAT computerised accounting.


ABOUT ME:
When I’m not at work, my time is devoted to my husband and our 3-year-old son, we often go out exploring.


Ella

Ella Holland

Job Title: Admin Assistant

Joined: 2024

What I do:


Part of my role as an Administration Assistant is to cover our front desk being the first point of contact for residents, friends & families and other visitors, answering incoming calls and some light administration duties. I pride myself on my positive attitude and kind nature.


Experience:


Before I joined Earlsfield Court in my current role in April 2024 I worked in a Boarding Kennels on a farm for around a year, I had previously worked at Earlsfield Court as a host but re-joined the team to pursue a career as an Administrator and Customer Service.


About me:


When I'm not working I love riding my horses and walking my dogs. As well as spending time with family.


I look forward to welcoming you to Earlsfield Court.


Sue

Sue Hines

Job Title: Activities Coordinator

WHAT I DO.
I'm the Earlsfield Court Activities Coordinator, my role is to bring daily activities to the residents, promoting socialising and fun activities that promote positivity of the mind and movement of the body.


EXPERIENCE.
I come from a background in hospitality over many years but in recent years I have worked as a coordinator of activities here at Earlsfield Court.


ABOUT ME.
I'm a proud mum of three children and have three wonderful grandchildren, that I love spending time with.


Lisa

Lisa Lee

Job Title: Activities Coordinator

WHAT I DO.
I'm an Activities Coordinator here at Earlsfield Court. It's a pleasure to plan and deliver rewarding activities to the residents, that bring fun and encourage socialising amongst our community here at Earlsfield.


EXPERIENCE.
I've worked with families throughout my career, and it's now a joy to work with the older members here at Earlsfield Court and the wider community, helping to bring the outside of all ages in to meet the residents, building rewarding friendships, and visit our local attractions of interest to the residents.


ABOUT ME.
I'm a mother of two children and am a very proud nanny to five grandchildren. We love days out together and always have art activities on the go.


Kevin

Kevin Kelly

Job Title: Maintenance Manager

Joined: 2021

What I do:
I joined Earlsfield Court in March 2021 as a Maintenance Manager.
My role is varied and I am enjoying the everyday tasks. I have a great working environment and am proud to be part of the team that works for Cinnamon Care.


My experience:
Prior to joining Earlsfield Court, I spent many years working as a Panel beater and sprayer in garages in my home country of Ireland and here in England. I then moved on to building trading, eventually becoming a Maintenance Manager for Park Holidays.


About me:
I moved from Ireland in 1986. I met my wife in 1998 and settled in Bexhill. We have two children 22 and 15. I enjoy socialising with friends and family in my spare time.


Jennifer

Jennifer Sivyer

Job Title: Head of Housekeeping

Joined: 2020

What I do:
I joined Earlsfield Court in July 2021. My role is to keep Earlsfield Court looking lovely and inviting for our residents and visitors maintaining high standards that go above and beyond expectations.


Experience:
I have over 10 years of experience as a Head Housekeeping in the care sector working in a variety of different Care/Nursing settings. I previously gained my Hospitality & Supervision & Leadership (HSL) qualification which gave me the opportunity to join the team here at Earlsfield Court, I am lucky to work here and look forward to coming to work every day.


About Me:
I feel the staff and residents are my family after losing my Husband they have been there to support me when needed and I will always support them in return. When not at work I love walking and looking for the wild Deer all around where I live.


Jane

Jane Quicke

Job Title: Care Assistant

Joined: 2022

What I do:
My role is to look after our residents support them with personnel care and build caring relationships and promote their independence and well-being.


Experience:
I have worked in care for over 5 years mainly as a care assistant but also have worked in the community. Before that, I worked in customer service for over 18 years in Asda.


About me:
When not at work I enjoy socialising with friends and a good game of Bingo. I enjoy sports (watching not participating) and being with my family.