What types of Care is Richmond Villages Cheltenham registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Richmond Villages Cheltenham provide?

Palliative Care, Convalescent Care, Physiotherapy, Sheltered Housing, Own GP if required & End of Life Care are other types of care provided.

What are the Facilities & Services at Richmond Villages Cheltenham?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Richmond Villages Cheltenham to the centre of Cheltenham?

2.3 mile(s) as the crow flies, distance by road may be significantly further.

Richmond Villages Cheltenham care home, Hatherley Lane, Cheltenham, Gloucestershire GL51 6PN

Review from Mike S (Son of Resident) published on 7 April 2025
Submitted via Website • Report

Overall Experience

My Dad was admitted for a 3 week respite following a really bad fall at end of November 24. He was in a bad state and really needed nursing to pull him through. From the moment he entered his room he started receiving love and care from the staff. As the time went by it was obvious that Richmond Villages

was the best place for him on a permanent basis. He has completely settled in and has regained much of his independence. He enjoys the carers attention and he has built very good relationships with a number of them. He takes part in a number of activities and particularly likes his fitness sessions! His family often visit him and we all enjoy talking with his carers and other residents. Dad obviously misses being in his own home but he recently celebrated his 99th birthday with his children, grandchildren and great grandchildren. The staff were magnificent in helping us with arrangements to utilise the Linwell Lounge and even provided a birthday cake. So thank you one and all!

Reply from Cara Wood, Village Manager at Richmond Villages Cheltenham

Thank you so much for this amazing review, it is so fantastic to hear the love and care our staff who go above and beyond deliver is captured here, it means a lot to the team to pass this on. It is a pleasure supporting your Dad and to see his progress and independence grow. Thank you again , Best of wishes Village Manager

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A G (Daughter of Resident) published on 6 February 2025
Submitted via Postal Card • Report

Overall Experience

Thank you, thank you, thank you for the care you gave my Mother last weekend. The whole Linwell team were wonderful.

Reply from Cara Wood, Village Manager at Richmond Villages Cheltenham

Thank you so much for your kind words, of course we certainly will pass on your kind comments to the whole team. Thank you again and best of wishes Richmond Villages Manager

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John U (Respite Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience

I spent 3 weeks at Richmond Village Cheltenham Care Section end of November/early December 2024 recovering from a hip replacement operation at the nearby private Hospital. I checked in early to Richmond Village and they arranged transport to the hospital and return to my room. I cannot praise the attention

and care I received enough from everyone at the village - the staff and nurses checking on my welfare day and night, the physio/gym and exercises, the entertainment and decorations of my pre-Christmas stay, the food and drinks in the two restaurants and cafe, the friendly attention of all the staff and many of the long term residents who all seemed pleased to be staying at Richmond Village, Cheltenham.
I will certainly stay there again when my other hip needs replacement! The whole complex is surrounded by mature gardens, well maintained and like a 5-star hotel!

Reply from Cara Wood, Village Manager at Richmond Villages Cheltenham

Thank you so much for your kind words, it was an absolute pleasure to hear you enjoyed your stay and yes please would love for you to return again. We will certainly pass on your kind comments to the staffing team and how fantastic to recognise the excellent gardens our hard working team produce. We look forward to seeing you again soon, Best of wishes.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Dan T (Grandson of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience

Richmond village site is a little gem, hidden away in its own small woodland setting. It provides first-class care for a wide range of needs in a safe and caring environment. When visiting it often feels more akin to being in a top hotel setting than a traditional care home.

Reply from Cara Wood, Village Manager at Richmond Villages Cheltenham

Thank you so much for a delightful description of Richmond Villages Cheltenham, we are certainly proud of the lovely setting we are in and the outstanding care he amazing staffing team give. We will certainly pass on your comments. Best wishes.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Antonia S (Daughter of Resident) published on 23 January 2025
Submitted via Website • Report

Overall Experience

My mum had five days of respite care at Richmond Village - Cheltenham. The staff were all so lovely, kind and caring. Many members of staff went over and above what you would expect in order to reassure my mum and to accommodate her.
I would highly recommend this care home.

Reply from Cara Wood, Village Manager at Richmond Villages Cheltenham

Thank you so much for your kind words, it was a pleasure supporting your Mum - we will certainly pass on your comments to the whole staffing team. Best of wishes. (Village Manager)

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jane S (Daughter of Resident) published on 27 December 2024
Submitted via Website • Report

Overall Experience

My mum moved to Richmond Villages in August 2024. It took a while for her to settle, having been in her previous home for over sixty years. The staff at Richmond Villages were so welcoming and caring which helped so much. Mum joins in with all the activities, of which there is a wide and varied choice,

and is making new friends. I cannot praise every member of staff enough for their kindness and thoughtfulness. I have not come across one without a smile on their face and always a lovely greeting when I go to visit. Mum moving to Richmond has put my mind at rest. The cleanliness is outstanding and the meals are wonderful, I have enjoyed a few of them with Mum myself. I cannot recommend Richmond Villages enough.

Reply from Cara Wood, Village Manager at Richmond Villages Cheltenham

Thank you so much for your kind words and comments that will mean so much to the team and Village, it is an absolute pleasure welcoming your mum and knowing how well she has settled is a credit to the outstanding care all the community have. Thank you, Village Manager

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Matthew A (Son of Resident) published on 23 December 2024
Submitted via Website • Report

Overall Experience

I can't thank the Richmond Villages team in Cheltenham enough for the way they have welcomed Mum to the dementia ward under very sudden and difficult circumstances. All involved have taken over Mum's care beautifully having been equally well looked after by the Richmond Villages, Painswick team. A credit

to the management and staffing of both facilities. I know I can speak on behalf of my whole family when I say an enormous thank you for helping us take care of Mum since my Fathers's unfortunate passing three years ago.

Reply from Cara Wood, Head of Care at Richmond Villages Cheltenham

Thank you so much for your kind words, we will certainly pass this on to the whole team, it is so lovely having Mum with us, and enjoy seeing you all. Best of wishes (Village Manager).

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from W R (Daughter of Resident) published on 31 October 2024
Submitted via Website • Report

Overall Experience

I can not recommend Richmond highly enough, both of my parents have stayed there at separate times. They have required respite care with very different and difficult issues. We have always felt very welcome and it is a relief to walk in knowing how I will find them in such a wonderful
environment.

Great care always excellent cleanliness and food which I have tried in the downstairs
restaurant for special occasions which has been enjoyed by all the family. Staff have always stepped in and supported us with so many of their needs which always gives me piece of mind.

Reply from Cara Wood, Village Manager at Richmond Villages Cheltenham

Thank you so much for your kind words, we certainly will pass on all your comments to the amazing team. It is absolutely wonderful your parents have enjoyed the care and attention they so deserve. Best of wishes Village Manager and Team Cheltenham.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ashley P (Friend of Resident) published on 29 May 2024
Submitted via Website • Report

Overall Experience

From the moment you walk in you are always met with a smile and friendly reception staff. The village has a very nice atmosphere and beautiful decor. The staff are all very helpful and go beyond what you would expect them to. The rooms are very comfortable with everything the residents will need.
The

food looks amazing too for the residents and the downstairs restaurant is great for residents and friends too. Overall it’s a fantastic place to live in beautiful grounds and well kept gardens.

Reply from Cara Wood, Village Manager at Richmond Villages Cheltenham

Thank you for such kind words, we will certainly pass on your acknowledgement to all of the team. It is fantastic the hard work of staff is seen and how well our brilliant facilities are looked after. Thank you again - Best wishes, Village Manager

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stephen W (Husband of Resident) published on 30 April 2024
Submitted via Website • Report

Overall Experience

My wife who has dementia spent two weeks at Richmond Villages Cheltenham, convalescing after knee replacement surgery. Everyone involved, from the cleaning and catering staff to the ward nurses and managers, was attentive and empathetic to all her needs. Her condition got temporarily worse after the

operation but this was managed in a most caring environment to the highest standards. The short convalescence was crucial in her recovery from the surgery and the care team at Richmond Villages ensured that the outcome has been very successful. I cannot thank them enough for the outstanding holistic care provided during her stay.

Reply from Cara Wood, Village Manager at Richmond Villages Cheltenham

Thank you so much for your kind words and details about the recovery of your wife, it was an absolute pleasure to have your wife stay with us and we would love to welcome you both back again in the future, perhaps to attend our events or have a lovely meal. We will certainly pass on your amazing review to the team and thank you again for your time in completing this. Best wishes.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J B (Day Care) published on 29 April 2024
Submitted via Website • Report

Overall Experience

Stunning setting from inside and outside, very well presented with clean, modern, spacious rooms. With a beautiful dining room with a grand piano and bar. Lots of activities for the residents to take part in something for everyone! The staff and managers will go above and beyond to help with anything

for you. You are treated with the most respect and consideration.

Reply from Cara Wood, Village Manager at Richmond Villages Cheltenham

Thank you so much for your kind words and recognising the amazing facilities we have here, it is a pleasure to welcome you here and I will certainly pass on your lovely words. Thank you again. Best wishes, Village Manager.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J B (Respite Resident) published on 21 March 2024
Submitted via Website • Report

Overall Experience

It is an extremely caring organisation. The atmosphere throughout is of friendliness and support. The facilities are amazing and well-used. Every day you are invited to join one of the many activities, painting, craft work, quizzes, choir, Church service, flower arranging etc. Flowers are then used

to decorate the restaurant tables. Meals are excellent and served in the restaurant or in your room. Nursing staff and carers were very attentive, as were housekeeping and laundry. Staff in the restaurant unfailingly cheerful and helpful. Always being addressed by name which added to the friendly family feeling. Activity hostesses were first class, always encouraging your participation and introducing you to new people.
I can thoroughly recommend Richmond Villages Cheltenham.

Reply from Cara Wood, Village Manager at Richmond Villages Cheltenham

Wow thank you so much for such lovely comments and appreciation of all the fabulous facilities we have on offer. We absolutely loved having you stay with us and we can not wait to welcome you back. On behalf of us all here at Richmond Village Cheltenham - Thank you. Best wishes (Village Manager)

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paul D (Son of Resident) published on 7 March 2024
Submitted via Website • Report

Overall Experience

My mother was struggling with all aspects of life very confused and I hate to say, a burden to us. She finally accepted that everyone needed a break. We put Mum into Richmond for three weeks. We spent many hours researching different care homes. Mum went in with the attitude that she wanted to rest

and be alone. The staff respected this but within days she was mixing in walking on her own (which she was unable to do at home) and a much happier and level-minded person. On visiting Mum in the home we could see her improving and enjoying herself and the activities. Three weeks later we brought Mum home to a clean and more user-friendly home and she is back to her old self. I can't thank the staff who Mum now considers friends enough. I am also going to be recommending to her that she has another 2 or 3 week break there so that we can all recharge and refresh.

Reply from Cara Wood, Village Manager at Richmond Villages Cheltenham

Thank you so much for your kind comments, it was an absolute pleasure supporting your mother here with us and we are delighted that she will return again soon. We will certainly pass on your Thank you to all the entire staffing team and are certainly grateful for your recommendations. Best wishes Cara

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Derek L (Son of Resident) published on 18 January 2024
Submitted via Website • Report

Overall Experience

My father has settled in well. The care home is like a 5-star hotel. The care that he gets is also 5-star so we as a family have made the decision he is now a permanent resident. Can’t fault this care home.

Reply from Cara Wood, Village Manager at Richmond Villages Cheltenham

Thank you so much for your kind words, it is an absolute pleasure supporting your father and we are delighted he is now permanent. We certainly will pass your comments on to the amazing team. Best wishes.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Dorothy C (Respite Resident) published on 14 November 2023
Submitted via Postal Card • Report

Overall Experience

Patchy - some very good.

Reply from Cara Wood, Village Manager at Richmond Villages Cheltenham

Thank you very much for taking the time to review your stay with us, it was an absolute pleasure to have you here and we would love to see you again in the future, we certainly will pass on your scores to the staffing team. Best wishes, Cara.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jane T (Daughter of Resident) published on 30 October 2023
Submitted via Website • Report

Overall Experience

I would like to formally thank all of the carers who have supported my mum and dad, and particularly during the time when Mum was very poorly and passed away.
During her time at Richmond Village, my mum did initially flourish. Supporting a group of people with dementia is clearly challenging, but

the carers have such patience and every resident is made to feel valued. Mum was treated with such dignity balanced with a sense of humour. As my mum's health failed she was cared for like a member of a family.
Since my mum passed away, my dad has understandably required additional support. The staff have responded to his needs. I feel confident that he is well looked after.
I should also mention the other staff in the home, particularly those on reception, who always welcome me with a smile.
I cannot thank the care team enough for their support of my mum, dad and our family. I always recommend Richmond Village Care Home to anyone who is in a similar situation.

Reply from Cara Wood, Village Manager at Richmond Villages Cheltenham

Thank you so much for your kind words, it means so much for the all staff here at Richmond Villages Cheltenham. We certainly feel that all residents are part of one big family and we all miss your mum so very much and will continue to shower your dad with tender loving care. Thank you again and for recommending us we are very grateful. Best wishes.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sonia B (Respite Resident) published on 14 August 2023
Submitted via Postal Card • Report

Overall Experience

I had hip replacement surgery and as I live alone with no family, a friend suggested I go to convalescent. She researched and found Richmond Villages Cheltenham. I cannot praise the place enough, from top staff to all who make the day go so successfully, everyone is cheerful, has a smile, polite and

nothing is too much trouble. The staff allow you to do as much or little for yourself as you want, with no forcing but support is always there. There are obviously people who I don't see but add to the lovely feeling and running of the village. Food was better than many five-star hotels I've stayed in, with excellent choices and a great restaurant. Experienced nurses see to your medication. This is somewhere I can highly recommend to all. Thank you.

Reply from Cara Wood, Head of Care at Richmond Villages Cheltenham

Thank you so much for your kind words, it is so lovely to hear and the feedback has been given to our wonderful team, thank you again and thank you for the recommendations. Best wishes Cara Wood (Village Manager)

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S D (Daughter of Resident) published on 11 July 2023
Submitted via Postal Card • Report

Overall Experience

The level of care shown to my mum is exemplary. Without exception, all staff show compassion, have empathy and are totally professional, in addition to being affectionate. We could not wish for more, in terms of caring for our mum's needs.

Reply from Cara Wood, Head of Care at Richmond Villages Cheltenham

Thank you so much for your kind words, this feedback goes a long way to show appreciation to our team here at Richmond Villages Cheltenham. We are so glad the affection and empathy from the staffing team is highlighted in the wonderful words you have written. A Thank you from all here at Richmond Villages Cheltenham.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sarah S (Wife of Resident) published on 7 June 2023
Submitted via Postal Card • Report

Overall Experience

My husband was very comfortable during his stay for respite at Richmond Villages Cheltenham. He enjoyed and appreciated all the attentive care. His room, though a little small to accommodate his wheelchair and walking frame, was bright, comfortable and clean. The only criticism would be that his conveen

catheter was a mystery to all, even though I had assurance that all staff were well-versed in fitting it; going back to pads was a retrograde step. Apart from that, the nursing care was irreproachable.

Reply from Cara Wood, Head of Care at Richmond Villages Cheltenham

Thank you so much for your kind words and thank you for including some feedback. We are always happy and willing to learn and wish to imbed improvements to provide an outstanding service. We would love to welcome your husband back again soon. Thank you again from all the team at Richmond Villages Cheltenham (Village Manager).

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ann B (Daughter of Resident) published on 24 May 2023
Submitted via Postal Card • Report

Overall Experience

I visited with my mother for a trail stay to see what the facilities had to offer and was most impressed with everything. The staff were exceptional, the room was most comfortable and the food - delicious. We loved the atrium and had the most delicious tea on the rooftop area. All in all an excellent

stay.

Reply from Cara Wood, Village Manager at Richmond Villages Cheltenham

Thank you so much for your kind words, they will certainly be passed on to the whole team - we are glad you enjoy our lovely facilities and the exceptional food. We thoroughly enjoy supporting our residents to have a wonderful stay with us. Thank you again from all of us at Richmond Villages Cheltenham.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money