Review from Sarah H (Daughter of Resident) published on 17 May 2023
Submitted via Website • Report

Overall Experience

A fabulous environment with a team who really care. Very many individuals really go above and beyond, always making sure that those in their care are at the centre of everything they do. The team work tirelessly to bring new and highly enjoyable experiences (eg Caribbean music and cocktails) to the

Village which are really enjoyed by the residents. I wouldn’t want my mum (dementia floor) or my stepfather (assisted living) living anywhere else and it’s a wonderfully friendly place to visit too. Very highly recommended.

Reply from Cara Wood, Village Manager at Richmond Villages Cheltenham

Thank you so very much for your kind words, it is an absolute pleasure supporting your mum and stepfather, we are so pleased the effort and care of all staff is recognised and the experiences of all residents is our top priority. Thank you from all of us here at Richmond Villages.
Village manager.

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Review from Richard E (Resident) published on 11 May 2023
Submitted via Postal Card • Report

Overall Experience

My wife and I have stayed for a two-week trial and five days more recently. We have been treated extremely well by all the staff who are diligent, charming and supportive. The brief instances of staff shortage were swiftly remedied by other team members. (We have not seen the nursing section).

Reply from Cara Wood, Village Manager at Richmond Villages Cheltenham

Thank you very much for your kind comments, we are so pleased that you both enjoyed all the wonderful amenities we have here at Richmond Villages Cheltenham - all our residents, who reside with us, are able to use all the facilities and are supported by all the wonderful staffing team - we are so grateful of the recognition to our staff. Thank you from all at team Cheltenham.

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Review from Anthony G (Resident) published on 17 April 2023
Submitted via Postal Card • Report

Overall Experience

Richmond Villages Cheltenham is a first-class retirement complex. Before deciding to come here, I viewed eight similar places, either here in Cheltenham or in my home county Cheshire. This is way ahead of the others, I knew this as soon as I came through the doors.

Reply from Cara Wood, Village Manager at Richmond Villages Cheltenham

Thank you very much for your kind words and recognising the Village as a first-class complex. It is an absolute pleasure to have you here. Thank you from all of us here at Richmond Villages Cheltenham.

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Review from Naomi B (Daughter of Resident) published on 24 October 2022
Submitted via Website • Report

Overall Experience

The care and commitment shown to my mother when she was at end of life (and before) was excellent. As a family we were also looked after and cared for. A very distressing time became easier thanks to the care of the Richmond staff. We were able to crate a warm and loving environment for my mother to

pass away.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Richmond Villages Cheltenham

Thank you for your kind words. We are sorry for your loss and it is good to hear that the care and support provided made this difficult time a little bit easier for you. Thank you again for taking the time to leave us a review.

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Review from Melanie S (Daughter of Resident) published on 21 September 2022
Submitted via Postal Card • Report

Overall Experience

The whole team care. The facilities are first class with beautiful serving areas inside and outside. The restaurant service is great and the quality and presentation of food is perfect. Thank you for helping my dad settle in. Nothing is too much bother. The Receptionist and Housekeeping staff are hard-working

and smiling. Highly recommended.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Richmond Villages Cheltenham

We really appreciate you taking the time to leave us a review. We are happy that your dad has settled into life in the Village so quickly. Thank you for your recommendation.

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Review from A E (Grandson of Resident) published on 30 July 2022
Submitted via Website • Report

Overall Experience

My grandmother is a resident of this care home and I cannot praise them enough.
The care is excellent and the staff are lovely, they genuinely know her needs and character.
The home itself is very relaxed and welcoming, it feels like a 5 star hotel that you live in.
They are also very accommodating

with the residents specific needs and are very supportive with health and welfare requirements.
The home is slightly more expensive than your average home but, as they say, you get what you pay for.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Richmond Villages Cheltenham

Thank you for your lovely review and your kind words. It is always so nice to hear from family members feeling like their loved one is well cared for. Thank you again for your feedback.

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Review from R M (Son of Resident) published on 4 May 2022
Submitted via Website • Report

Overall Experience

My mum has recently moved permanently into Richmond Village following a 4 week respite stay after a couple of falls. Mum learned about Richmond from a friend who recommended it highly to her when it became clear that Mum needed a much higher level of care and support.
Before deciding on Richmond I

investigated most of the other care homes in Cheltenham and visited several of them. Richmond stood out. The facilities are fantastic and there is a really modern, light and airy feel about the place. In many respects, it seems like staying in a 5-star hotel.
As with all care homes the critical factor is the staff. At Richmond, without exception, they are fantastic. The level of care and attention they are providing to my mum is superb.

Reply from Andrew osborne, Village Manager at Richmond Villages Cheltenham

A very kind review. I will pass on your comments to the entire team. See you soon.

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Review from Margot H (Sister of Resident) published on 13 October 2021
Submitted via Postal Card • Report

Overall Experience

It is not just the fabulous layout, rooms, food, service and nursing care that makes Richmond Village very special - it is the staff who work tirelessly to provide a warm and welcoming atmosphere for every resident and all visitors. It is truly exceptional and each and every member of staff from top

to toe goes out of their way to make living or staying at Richmond Village the best experience it can be. I cannot think of any improvements they could make to this wonderful retirement option. I commend them most highly - well done Richmond Villages.

Reply from Will Ryan, Village Manager at Richmond Villages Cheltenham

Margot, it was our pleasure to have your sister stay with us at Richmond Villages Cheltenham, we are delighted that you were both so impressed with the service that our team provided. You are always welcome to call in again in the future. All the Best.

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Review from Chris T (Son of Resident) published on 1 June 2021
Submitted via Website • Report

Overall Experience

My mum moved to Richmond Village in March 2021 for palliative/end of life care. The care and support she received was second to none. My mum was treated with absolute dignity, professionalism and the highest standards of care. This was balanced with a genuinely caring approach and a sense of humour.

As a family member, I was involved in decision making and made to feel exceptionally welcome and also supported by everyone at Richmond Village. Every member of the Richmond Village team contributes to the quality of care. I cannot recommend Richmond Village highly enough. My mum was exceptionally fortunate to spend her last few weeks at a Richmond Village.

Reply from Jack Phillpot, Senior Village Adviser at Richmond Villages Cheltenham

Thank you for your lovely review and kind words. We are really pleased that you felt involved throughout and that your mother received the very best level of care.

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Review from Liz H (Daughter of Resident) published on 5 January 2021
Submitted via Website • Report

Overall Experience

Both my parents have made their home at Richmond Village, Cheltenham. From the very first day my family visited Richmond Village, the service has been excellent. The amazing team throughout the village are friendly, caring and always professional. I strongly recommend this beautiful village and it is

the best decision we have made for our parents. Richmond Village, Cheltenham is outstanding.

Reply from Jack Phillpot, Senior Village Adviser at Richmond Villages Cheltenham

Thank-you for your lovely review. We are pleased we are able to offer the flexibility of keeping your parents together with their differing levels of need. We are also delighted that you feel you have chosen the best home for the two of them and hope they will both continue to settle here at Richmond Cheltenham.

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Review from Kate H (Daughter of Resident) published on 16 November 2020
Submitted via Website • Report

Overall Experience

Our father moved into an assisted living apartment this month and he has been made to feel very welcome from the very beginning by all the team.
He now enjoys three nutritional meals a day in the restaurant and everything is taken care of for him including the cleaning of his apartment and the laundering

of his clothes. We would recommend anyone who is looking to move into a retirement village to have a look around. We now have total peace of mind that our father is being looked after to the highest of standards in every way!

Reply from Jack Phillpot, Senior Village Adviser at Richmond Villages Cheltenham

Thank you for your kind review. We are glad to have been able to offer your father what he needs in his current situation, and it is lovely to see him settling into his new home.

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Review from Marion B (Friend of Resident) published on 13 October 2020
Submitted via Website • Report

Overall Experience

Having used the other Richmond Villages for respite care for my 89-year-old brother with Parkinson's Disease I know from first-hand experience how well managed and superb the facilities and care are. As he lives in Fleet in Hampshire I was delighted when the Cheltenham Village opened a few months ago.

But before he could come to see for himself the excellent accommodation and facilities I had an emergency with my elderly neighbour whose gas boiler had burst and flooded his bungalow. At literally a couple of hours notice Cheltenham Richmond arranged for him to go straight into one of their beautiful rooms and stay until his home became habitable. He has enjoyed such great care from all the staff and is enjoying being in what is as good or even better than a five-star hotel with an added care package as well. I cannot recommend Richmond Cheltenham highly enough.

Reply from Jack Phillpot, Senior Village Adviser at Richmond Villages Cheltenham

Thank you for your kind review. We are all so pleased that you felt a Richmond Village was the best place for your neighbour given the situation that he has found himself in. It is even more pleasing that you feel that Richmond Cheltenham has lived up to those standards! We all hope the emergency issue with his property is sorted soon for him.

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Review from Fiona C (Cousin of Resident) published on 27 August 2020
Submitted via Website • Report

Overall Experience

We urgently required a nursing home for our terminally ill cousin, relocating from London. The Senior Village Adviser and the Care Manager were extremely helpful and welcomed us for a tour of the facilities. The rooms are well furnished, very comfortable and practical with en-suite walk-in showers

and a good range of furniture. The lounge and dining rooms are bright and cheerful and to say that it has the feel of a 5-star hotel is not exaggerating. The staff have been very kind to our cousin, ensuring that anything he needs is provided. All equipment is readily available to assist with his needs. All the staff are friendly, accommodating and gentle but always professional and have quickly got to know him. He is very happy with his new home and enjoys the food and attention. The staff are very informative and keep family updated at all times. We cannot recommend Richmond Village more highly.

Reply from Jack Phillpot, Senior Village Adviser at Richmond Villages Cheltenham

Thank you for a really lovely review and it has been a pleasure to deal with the family. We are so pleased that you feel the setting you have chosen for your cousin is the right one and trust he will continue to get the very best care whilst at Richmond Villages Cheltenham.

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Review from Robin E (Son of Resident) published on 9 July 2020
Submitted via Website • Report

Overall Experience

My father and sister visited Richmond Village when it was about to open, and were very pleased with what they saw. The rooms and facilities are excellent, with tasteful, contrasting decoration throughout. I was able to visit, shortly before Dad moved in. Fortunately, he moved in just before the Coronavirus

lock-down. Subsequently, Dad was admitted to hospital for several days, and on his return, the staff were so caring and kind.
I live in the States, and so have been unable to visit since before the lock-down. However, the reports, shared by my sister, have always been so positive. With the introduction of FaceTime video calls, my wife and I have been able to talk with and see Dad every weekend. My children have been able to keep in touch with Grandpa from Seattle, Texas and Oklahoma City, on a regular basis. Dad is always smiling, laughing and happy with these video calls.
Our whole family is so pleased with the care Dad is receiving and thankful that he chose to move there.

Reply from Jack Phillpot, Senior Village Adviser at Richmond Villages Cheltenham

Thank you from everyone at Richmond Villages Cheltenham for your amazing review on our Care Home. It is incredible that with the use of technology your father is able to keep in contact with family from the other side of the world! He is always more than a pleasure to look after and we all hope he will continue to be very happy here.

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Review from J A (Daughter of Resident) published on 8 July 2020
Submitted via Website • Report

Overall Experience

Mum moved into Richmond for a trial run just before the lockdown. Throughout these very strange times, all the staff at the village have been unfailingly kind and helpful. Mum has been frequently touched by staff going the extra mile just to make her feel more settled and happy.
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itself is excellent and the communal areas are beautifully decorated and laid out.
Mum has particularly enjoyed going up to the rooftop with its views and getting involved with the gardening club. She has also participated in a number of the exercise classes. She enjoys meeting other residents at lunchtime in the restaurant for a catch-up. The ability to enjoy all the facilities during the lockdown has been somewhat hampered but despite that, the staff have done everything they can to continue with as many activities as they safely can.
Mum has now settled well and is happy.

Reply from Will Ryan, Village Manager at Richmond Villages Cheltenham

Thank you so much for your wonderful feedback, it is our collective pleasure to support your mother on a daily basis. We have been so pleased to see her flourish in our community since moving to Richmond Cheltenham, making new friends and engaging regularly in our daily activities. We are delighted at how well she has settled in.

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Review from K G (Daughter of Resident) published on 3 July 2020
Submitted via Website • Report

Overall Experience

My mum reluctantly agreed she needed to move, and moved into Richmond Village in Cheltenham. She now wishes she had made the move a long time ago, as she feels so much better. Everyone in there is really helpful and kind to her. Since she has been at the village she has put on weight as she is eating

much better and loves the restaurant. Before she moved in she was struggling with everyday life and hardly eating, she struggled with the stairs and going from one room to the next was a real effort. Now she has all the mundane things done for her she has so much more energy and enjoys life again. She loves all the different activities and exercise classes, and she can now walk all the way around the building which is a fantastic improvement. If you want somewhere fantastic to look after an elderly relative, I would strongly recommend Cheltenhams Richmond Village.

Reply from Jack Phillpot, Senior Village Advisor at Richmond Villages Cheltenham

Thank-you for such a kind review. We are all so pleased that your mother no longer continues to struggle and that she is enjoying life at Richmond Villages Cheltenham. It is a pleasure to be in her company and all our other residents are very fond of her also.

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Review from Gilly E (Daughter of Resident) published on 27 May 2020
Submitted via Website • Report

Overall Experience

After hearing that Richmond Village was opening, my father and I visited and were both very impressed with what we saw. The rooms are spacious, the facilities excellent and the standard of decoration superb. He moved in just before the Coronavirus lockdown. The staff couldn't have been more helpful

in facilitating the move.
Shortly after he moved in, he was admitted to hospital, and on his return the standard of care he received was fabulous. The staff are caring and competent, friendly without being over-familiar, and treat him with consideration and respect. They also stay in close touch with the family keeping us informed of any issues.
The frustration of not being able to visit during the lockdown has been alleviated by the staff assisting with video calls. This has enabled my father to have regular contact with his son and grandchildren in the States.
As a family, we are delighted with the standard of care and very happy that my father chose to move there.

Reply from Jack Phillpot, Marketing at Richmond Villages Cheltenham

Thank you for a wonderful review and we are so pleased to be caring for your father. It is great that he is able to connect with family all the way from the US! We all hope that he will continue to be very happy here at Richmond Cheltenham and look forward to you being able to come and visit him in the future.

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Review from J P (Daughter of Resident) published on 21 May 2020
Submitted via Website • Report

Overall Experience

Mum moved into Richmond just before the virus hit.
The building is brand new, along with everything in it. The communal areas, restaurant, activity spaces and lounge (which include a glass-fronted garden room and cinema lounge with roof terrace) are beautifully decorated and create a welcoming, quality

environment where tea, coffee and cakes seem to be always available!
The living accommodation is well designed to provide very comfortable, accessible spaces that maximise the opportunity for independence and support as needed.
All of the staff embody the ethos of quality, they are caring and warm without any of the patronising tone I hate! They supported Mum’s move helping her settle despite the strange times - encouraging involvement and listening carefully. The restaurant has continued to provide high-quality food and opportunities for distanced social interaction. The recent VE Day lunch celebrations were well organised and enjoyed by staff and residents.

Reply from Sonia Harte, Regional Sales & Business Development Manager at Richmond Villages Cheltenham

Thank you for such wonderful feedback, it really does mean such a lot to the staff who work here that their work, care and compassion is appreciated. I can't wait to share these comments with them. Looking forward to sharing many more happy events with your Mum and all of your family. Thank you again.

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Review from Chris (Son of Resident) published on 13 May 2020
Submitted via Website • Report

Overall Experience

My father moved from another care home to be closer to family in March 2020. We were all very happy with the Richmond brand, so when one opened in Cheltenham we jumped at the chance to move him. We attended the open evening and viewed the site prior to taking my father around for a viewing. He was very

enthusiastic about the prospect of moving to Cheltenham Richmond’s; it is a lovely site with great facilities and the staff very welcoming and professional. When shortly afterwards my father was seriously unwell, he received excellent care, with good communication maintained with us, despite challenging conditions preventing family visits due to the COVID 19 lockdown. I have no doubt that the excellent care provided by Richmond Cheltenham played a huge part in his subsequent recovery, for which we are very grateful, especially as he has since been able to see his new granddaughter via videocall with the help of staff.

Reply from Jack Phillpot, Marketing at Richmond Villages Cheltenham

Thank you for your lovely review. We are delighted that your father has settled here and look forward to him being able to meet his new granddaughter in person in the future!

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Review from Sara G (Daughter of Resident) published on 1 May 2020
Submitted via Website • Report

Overall Experience

Dad was in a different care home when we saw Richmond Cheltenham was opening. I quickly arranged a visit with my sister. From the start, we were impressed by their professional, caring, can-do attitude. We soon returned, with Dad so he could choose if he wanted to make the move. He was so positive about

the people, the facilities and the food he decided then and there it was for him.
His move was accelerated by the impending Coronavirus and the Richmond Cheltenham staff worked with us as a family to enable it to happen. Whilst it is hard not to be able to visit Dad during lockdown we are confident he is safe and in the best place possible. He is very happy, full of praise for Richmond Cheltenham. He enjoys every aspect of it: the time, care and attention of the friendly staff, the high quality, nutritious food and the beautiful, well-designed facilities.
Thank you to Richmond Cheltenham - for giving us peace of mind that in these difficult times Dad is receiving the best possible care and attention. We would not have him living in anywhere else.

Reply from Jack Phillpot, Marketing at Richmond Villages Cheltenham

Thank you for such a heartwarming review. We are so pleased that you feel your father is safe and well cared for in the difficult times that the nation currently finds itself in surrounding COVID 19. The whole team at Richmond Cheltenham find he is a pleasure to look after.

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