I know from first-hand experience how well managed and superb the facilities and care are
Marion B (Friend of Resident)
everyone is cheerful, has a smile, polite and nothing is too much trouble.
Sonia B (Respite Resident)
The staff were exceptional, the room was most comfortable and the food - delicious.
Ann B (Daughter of Resident)
Visitors welcome at any time. Please check-in and check-out at the reception desk.
Free visitor parking is available on-site
Richmond Villages Cheltenham has a Review Score of 9.9 (9.871) out of 10, based on 23 reviews in the last 2 years. Over all time Richmond Villages Cheltenham has 41 reviews.
Review from H C (Daughter of Resident) published on 1 May 2020
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Jack Phillpot, Marketing at Richmond Villages Cheltenham
Thank you for your lovely review. We are so pleased you are happy with the care your father is receiving at Richmond Cheltenham and the whole team find him a delight to care for.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.9 (9.871) out of 10 for Richmond Villages Cheltenham is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.871 for Richmond Villages Cheltenham is calculated as follows: ( (242 Excellents x 5) + (25 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 272 Ratings = 4.871
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Richmond Villages Cheltenham is based on 23 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 23 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 19 May 2023
Caring
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Village Manager
Joined: 2020
I have over 20 years of experience within the Care Sector from supporting individuals with learning and physical disabilities to dementia and end-of-life care. I studied at the University of Chester and hold a degree-level qualification in Counselling with a focused approach to individual health and well-being. I have also studied in various roles in the Health and Social Care Sector, gaining mandatory social care qualifications and managerial qualifications throughout my career.
I am focused on bringing person-centred care and activities into the care home ensuring independence skills are continued and developed upon.
In my spare time, I enjoy spending time with my family. My husband and two children keep me busy, from being the taxi driver to all the after-school activities such as The Scouts, Drama classes, Ju-Jitsu and Badminton, as well as going to school plays and dance recitals.
Job Title: Head of Hospitality
Joined: 2022
Having worked in Restaurants and Hotels for 20 years, in the UK, America and Australia. While I was raising my two daughters I made a move to work in education in a role, which allowed me to work with students who had special education needs. Focusing on behavioural needs in secondary school students.
I returned to Hospitality in July 2022 as Richmond Village's head of Hospitality in Cheltenham.
Job Title: Village Advisor
Senior Village Adviser, I am the primary contact for all enquiries for Independent and Assisted Living Apartments, as well as for anyone looking for a respite or permanent place on our care floor.
Job Title: Domiciliary Care Manager
Joined: 2019
Julia qualified as a nurse many moons ago and has had a career in and around the NHS and private healthcare for over 30 years, including leading an innovative development of NHS data to support quality improvement. Julia has worked for Richmond Villages for the last 5 years and thoroughly enjoys going back to her roots and supporting people to live as independently as possible and to be cared for like a family member.
Job Title: Head of Activities
As Head of Activities and Spa at Richmond Village Cheltenham, I am passionate about creating a vibrant and enriching environment for our residents. With deep understanding of the unique needs of older adults.
I plan, organise, and lead a variety of engaging activities from fitness classes and social gatherings to cultural events, aimed at promoting physical, mental, and emotional wellbeing.
Additionally, I oversee our Spa services, ensuring that residents enjoy a space dedicated to relaxation, rejuvenation, and self-care.
My goal is to foster a sense of community, well – being, and connection, helping each resident live their life to the fullest in a safe and supportive environment.
