Richmond Villages Willaston

Richmond Willaston, 261 Crewe Road, Willaston, Nantwich CW5 6GX
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9.7 43 Reviews
  • Richmond Villages Willaston, Nantwich
Richmond Villages Willaston is a Specialist Dementia Village inspired by the Dutch "household" model and is a sister village to Richmond Nantwich just a mile away.

The Village has six ground floor households, each accommodating six residents (couples are welcome) and features generously sized en-suite bedrooms, many opening out onto secure outside gardens or patios. Each also has a shared lounge, kitchen and laundry with the care and support team known as Household Assistants, on hand to help residents with early-onset dementia to be as independent as possible for as long as possible.

The first floor houses a 35-bed care home for residents requiring more advanced dementia care; here the rooms are generous and have en-suite wet rooms. Many rooms have stunning views across the surrounding fields and countryside and on clear days Beeston Castle can be seen in the distance.

Residents have access to dining rooms and lounges whilst on sunnier days the secure roof gardens can be enjoyed by all.

The village facilities include an urban spa with treatment rooms, a nail bar, a hair salon as well as accessible landscaped gardens, sun terraces and a bistro/café bar. For younger visitors there is a playground to make visiting more exciting; well-behaved pets are also welcome (though it's asked that they are kept on leads).

All household and care home rooms are decorated by a team of specialist interior designers and feature electric profiling beds, a range of furniture, TV, telephone and Wi-Fi access.

Following their sister Village's continued commitment to the local community, Richmond Willaston will be a central hub for Creating Dementia Friendly Nantwich and will strive to be part of both the immediate community of Willaston and those further afield.

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Care Provided by Richmond Villages Willaston

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 71 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Sheltered Housing

Good to Know

  • Person in charge
  • Michelle Barrett (Village Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (71)
    • Single Rooms with ensuite Wet Room (71)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2020

Funding & Fees Guide for Richmond Villages Willaston

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care from £1,495
    • Self-Funded Nursing Care from £1,575
    • Self-Funded Nursing Dementia Care from £1,811
    • RESPITE Self-Funded Residential Dementia Care from £1,745
    • RESPITE Self-Funded Nursing Care from £1,825
    • RESPITE Self-Funded Nursing Dementia Care from £1,925

  • Prices quoted are based on our shared households, please enquire for further information.
  • (these prices are only a guideline, please contact Richmond Villages Willaston to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Please contact Richmond Willaston.


  • Parking

  • Parking for visitors.


Richmond Villages Willaston Reviews (43)

Total of 43, showing 1-20
9.7

Richmond Villages Willaston has a Review Score of 9.7 (9.707) out of 10, based on 30 reviews in the last 2 years. Over all time Richmond Villages Willaston has 43 reviews.

Overall Experience

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Review from R H (Husband of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have never had any concerns regarding the provision of care for my wife.
It is evident that the staff are very professional and work hard to maintain the stringent criteria that enable the consistent delivery of the highest level of care.

Reply from Claire Beech, Administration Manager at Richmond Villages Willaston

Thank you very much for your lovely review and it is our pleasure to care for your lovely wife. We will ensure your comments are passed onto the team.


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Review from Mandy H (Daughter of Resident) published on 14 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I joined my mother for a Christmas Day dinner at the Grove, the care home restaurant. Our food was fantastic! We were well looked after and the tables were beautifully set out. It was a lovely Christmas meal. My mother's nails had been done and she had been dressed and groomed nicely - as always. Upstairs,
on the nursing care floor, staff were making sure the residents were able to enjoy their Christmas and were very welcoming to families.

Reply from Claire Beech, Administration Manager at Richmond Villages Willaston

Thank you so much for your lovely review and we are glad you and your Mum enjoyed a special Christmas together.


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Review from Nicola U (Daughter of Resident) published on 2 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have both my parents at Richmond Village Willaston. One upstairs requiring nursing care and one downstairs who is a little more self sufficient.
I can not fault the care they are both being given. They have been helped to settle in with many of their favourite things and all the staff are eager to
get to know them, their interests and all their little ways.
They are cared for well from basic needs through to being stimulated well. The staff have made us feel welcome and have cared for the whole family when visiting. Nothing is ever too much trouble.
I wouldn't hesitate to recommend settling in a loved one who might need some extra support.

Reply from Claire Beech, Administration Manager at Richmond Villages Willaston

Thank you for taking the time to complete this review, it is lovely to receive such great feedback. It's our pleasure to care and support your parents.


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Review from M G (Son of Resident) published on 23 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We spent a long time looking for the right place that was clean, friendly, interested in the customers needs, yet relaxed and open, where people are treated as people and not an account number.
Equally important was to find a place where the staff are valued by the home for their efforts in caring
for the residents as this is ultimately felt by residents.
Ten out of ten to the whole team who make this a special place for everyone!

Reply from Claire Beech, Administration Manager at Richmond Villages Willaston

Thank you so much for taking the time to leave a review and we are so pleased your Mum is enjoying living with us.


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Review from L D (Daughter of Resident) published on 19 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Richmond Village is an excellent care home (Willaston). My Mum was made very welcome when we arrived at the care home. The staff were very caring and couldn't do enough for Mum. She had excellent care and was very relaxed and happy, which made us able to enjoy our break (respite). Mum took part in the
activities. I wouldn't hesitate to use Richmond Village Willaston again which is well-run with plenty of staff. Mum really enjoyed her respite stay. Thank you.

Reply from Claire Beech, Administration Manager at Richmond Villages Willaston

Thank you for taking the time to leave a review. We are glad your Mum enjoyed her respite stay and we look forward to welcoming her back one day.


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Review from G M (Sister-in-law of Resident) published on 2 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care, meals very good staff, very nice and caring just a lovely care home. I can honestly say it's more like a hotel than a care home and that is a lovely thing about this, the staff are really lovely, they look after the residents with excellent care.

Reply from Claire Beech, Administration Manager at Richmond Villages Willaston

Thank you very much for taking the time to complete this lovely review for Richmond Willaston. It is our pleasure to support and care for your brother-in-law.


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Review from Sue R (Daughter of Resident) published on 20 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Richmond Villages provide a very good caring environment for my mother. Staff are welcoming and the vast majority show great patience with the dementia residents. The activities and outings are such a bonus. Visiting children are welcomed, as are therapy pets. These have such a positive impact on my
mother's mood; please keep welcoming them in!

Reply from Claire Beech, Administration Manager at Richmond Villages Willaston

Thank you very much for taking the time to review Richmond Willaston. It is our pleasure to care for your Mum and we all really love seeing our residents enjoying the activities on a daily basis.


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Review from V T (Daughter of Resident) published on 16 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased with the choice of care home for Mum. All the staff that we meet are so friendly and helpful and seem to have an interest in Mum which is helping her to settle in her new home.
They have a caring and understanding attitude which is so reassuring as Mum was reluctant and fearful of a
change of environment. Mum is now enjoying much more sociable days, taking an interest in others and the activities that the home has to offer. It's all been a positive move.

Reply from Claire Beech, Administration Manager at Richmond Villages Willaston

Thank you so much for your review as it is always lovely to receive such great feedback. We are so pleased your Mum has settled into Richmond Willaston and is enjoying her new home.


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Review from N B (Daughter of Resident) published on 8 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Home second to none and care very good, I personally find the management and communication very much lacking. In 15 months of relative's residence, the manager has never introduced themselves to me. No introduction/induction was ever offered on taking up residence in the home. I was not routinely consulted
in my relative's care even though they have complex needs from multiple agencies. These things are important to the people responsible for the resident as the home acting with autonomy is alienating and unprofessional; I would have thought that any home should afford the next-of-kin the courtesy of communicating fully with regard to their loved one's needs and status. When my relative declined and needed to move to the higher dependency 'Care Floor' I was only called the day they wanted to move them. I would expect to be given more notice. Then again no introduction to any staff, how they worked, what to expect or given a point of contact; very hard in an end-of-life situation.

Reply from Michelle Barrett, Home Manager at Richmond Villages Willaston

Thank you very much for taking the time to leave a review. We are pleased to know you find the home and care to be second to none. However, we are very sorry to hear of your experience with communication from our management within the home. The experience of our residents and their loved ones is of the utmost importance to us and we are sorry if we have fallen short of our expected standards on this occasion. The Management team within the home and also the Regional team would welcome the opportunity to meet with you to discuss your concerns and be able to address them with you directly. Please contact us if this is something you would be willing to do. We want to be able to support however we can.


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Review from J C (Daughter of Resident) published on 7 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My father was a resident in the upstairs rooms as he had dementia and was not mobile last year after a period in hospital after a fall, he was 91 years old.
Although the surroundings are beautiful the care was a disgrace. Please think carefully before taking your loved one here. My dad had 13 falls
within 4 weeks of arriving and was eventually admitted back into hospital with severe dehydration. The hospital staff had mapped the many bruises he had and were shocked at his condition considering he had been admitted from a "care" home.
There were not enough staff and it was not unusual to wait for 20 minutes when we rang the bell if my dad wanted to use a toilet.
My dad then had palliative care at another care home in his last weeks and it was a different experience with staff who gave my dad his dignity.
Downstairs at Richmond may be a different experience if you do not have dementia and are mobile, they do not have the staff who can cope with dementia and use too many agency staff.

Reply from Michelle Barrett, Home Manager at Richmond Villages Willaston

At Richmond Villages Willaston the experience of all our residents and their loved ones is incredibly important to us. We are very focused on the level of ongoing training and support our care team receives and always strive to provide the highest standards of care. We are sorry that this was not reflected in your experience of our Village. We take all concerns raised very seriously and as an opportunity to learn and improve. When you raised your concerns to us in August 2023 we investigated and responded to you directly. We would be happy to follow this up with you again, and if this would be of any benefit please do contact us directly.


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Review from Roy G (Husband of Resident) published on 24 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff here are extraordinary people. Life for the families of residents is uncertain, filled with doubts and fears about what future is left for loved ones. Everyone, from the friendly personal greeting at reception through cleaning staff, catering, carers and nursing to general management, goes
out of their way to make the whole experience as good as it can be. I would count them as friends, offering a shoulder to lean on when times are tough. Thank you all.

Reply from Claire Beech, Village Adviser at Richmond Villages Willaston

Thank you so much for your amazing review, it is our pleasure to care for your wife and you certainly are both part of our Richmond Village Willaston family.


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Review from Lesley W (Daughter of Resident) published on 24 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It’s a beautiful, calm, relaxing environment. Staff friendly, welcoming, helpful and considerate. Am very happy I moved my dad here, he deserves the best. He is cared for, comfortable and relaxed as he can be, it’s most reassuring to know this.

Reply from Claire Beech, Administration Manager at Richmond Villages Willaston

Thank you so much for your lovely review and we are so pleased your Dad has come to live with us at Richmond Willaston.


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Review from J R (Wife of Resident) published on 30 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am delighted with the way my husband was looked after in Richmond Villages. The whole experience from start to finish was a pleasure and I was able to leave my husband without any worries at all. I have no doubt that we will repeat the experience when next required and look forward to it.

Reply from Claire Beech, Administration Manager at Richmond Villages Willaston

Thank you very much for taking the time to complete a review, I will feedback your lovely comments and we look forward to welcoming your husband to Richmond Village Willaston again.


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Review from Jason B (Son of Resident) published on 29 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad is always nervous about leaving the family house especially as he is a wheelchair user. With mum being poorly he has come back for a couple of weeks of respite care. The care team at Richmond Village bring me close to tears with the amazing way they welcome and integrate Dad into the household.
Their attentiveness and friendliness to him is lovely to see.
On day one there was a very good singer/comedian in the main day room and on day two some miniature horses came to visit!
It’s a tough time for Dad being away from Mum and away from home, here though the support and care he gets allows the family to create the space needed for Mum to recuperate.

Reply from Claire Beech, Administration Manager at Richmond Villages Willaston

Thank you so much for taking the time to leave such a positive review and we are pleased your Dad has enjoyed his respite stay with us.


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Review from D B (Daughter of Resident) published on 18 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care which is centred around the individual needs of each resident. The care staff are excellent and there is a high level of physical care. Mental and wellbeing care is fantastic with activities daily.

Reply from Claire Beech, Administration Manager at Richmond Villages Willaston

Thank you for taking the time to review Richmond Willaston, it is our pleasure to care for your lovely mum.


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Review from Jennifer B (Daughter of Resident) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was a resident in the households for 2 years before moving to the care floor in September 2024 as her health deteriorated and her care needs increased. Whilst it has taken some time getting used to the different care arrangements, I cannot fault the care that Mum receives and whilst at times she
can be difficult the staff are incredibly patient and caring and I know that Mum is being very well looked after. Her room is light and spacious and has a lovely view of the gardens and Mum enjoys spending her day sitting in her armchair and enjoying the view. Whilst Mum rarely participates in the activities she is constantly attended to in her room whether by carers carrying out their duties and chatting to Mum, staff offering drinks and bringing her meals and cleaners who maintain a high standard of cleanliness. Any questions, comments or issues I have regarding Mum's care are listened to and addressed and I can see that management are striving to continually improve.

Reply from Claire Beech, Administration Manager at Richmond Villages Willaston

Thank you so much for your valued review, it is our pleasure to care for your lovely mum.


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Review from David S (Husband of Resident) published on 1 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so impressed with the standard of care given by the staff, who are professional, compassionate and really care about their clients.
One niggle is that sometimes getting through on the phone was not as easy as one would expect; however, that is a minor point when taking into account the really
excellent care provided to those in their care.

Reply from Claire Beech, Administration Manager at Richmond Villages Willaston

Thank you very much for taking the time to complete this review; your feedback regarding telephone access has been noted and is being dealt with. It is our pleasure to care for your wife.


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Review from J M (Son of Resident) published on 31 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff, calming atmosphere, very reassured that your loved ones will be cared after, engaged in activities and treated with dignity and respect.

Reply from Claire Beech, Administration Manager at Richmond Villages Willaston

Thank you very much for taking the time to review Richmond Willaston, it is a pleasure to care and support your Mum within our household setting.


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Review from Carol M (Daughter of Resident) published on 31 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sisters and I are regular visitors to Richmond Village Willaston. Not being able to care for our mother at home and placing her in care was the most challenging decision we’ve ever had to make. The care she receives is everything we could have wished for. All staff across the home demonstrate commitment
and understanding. We are always made to feel welcome and we are always reassured that staff really do see our mother as the individual she is. We, and our wider family who visit less frequently, are always impressed by the environment and the standards set by the staff, both professionally and personally in their dealings with our mother and ourselves.

Reply from Claire Beech, Administration Manager at Richmond Villages Willaston

Thank you very much for taking the time to review Richmond Willaston and we are pleased that your experience is a positive one. It is our pleasure to care for your lovely Mum.


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Review from Debbie D (Daughter of Resident) published on 30 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was a resident in one of the households when she had a major stroke. The staff responded incredibly quickly and kept me informed about her needing to go to hospital. Unfortunately, she was discharged too early and experienced another stroke. The staff were caring and helpful in explaining why she
needed to go back into hospital (she was unable to swallow and was severely dehydrated) Mum was transferred into the care home easily so ensuring familiarity and making her less anxious She now has multiple needs and relies totally on the staff for everything.

Reply from Claire Beech, Administration Manager at Richmond Villages Willaston

Thank you very much for taking the time to review Richmond Willaston, it is our pleasure to support and care for your Mum.


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Current Review Score: 9.7 (9.707)

Overview of Review Score

The Review Score of 9.7 (9.707) out of 10 for Richmond Villages Willaston is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.707 for Richmond Villages Willaston is calculated as follows: ( (287 Excellents x 5) + (51 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) + (9 Very Poors x 1) ) ÷ 355 Ratings = 4.707

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Richmond Villages Willaston is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 71 registered maximum number of service users is 14.2, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 12 Mar 2025

Dementia Residential and Nursing


Awards / Recognitions (4)

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Meet the Team (5)

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Michelle Barrett

Job Title: Home Manager

Joined: 2017

Michelle joined Richmond Villages in February 2017 and started her career at Richmond Villages Nantwich as a Senior Care Assistant. When Richmond Willaston was built in 2021 she decided to transfer and joined Richmond Willaston as Residential Lead.


Michelle progressed her career and became Home Manager in May 2022. Michelle provides support to all the Heads of Department in their roles and helps out as and when needed. She is responsible for maintaining a set budget, future planning for the village and supporting all our residents and their families. Michelle also spends time networking and promoting Richmond Willaston.


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Julia Flowers

Job Title: Residential Lead

Julia is the residential lead at Richmond Villages Willaston.


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Claire Beech

Job Title: Admin Manager

Claire is the admin manager at Richmond Villages Willaston.


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Jacqueline Mason

Job Title: Head of Activities

Jacqueline is the Head of Activities.


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Steven Monks

Job Title: Head of Hospitality

Steven is the Head of Hospitality.


Frequently Asked Questions about Richmond Villages Willaston

What types of Care is Richmond Villages Willaston registered for?

Older Person Care, Dementia, Respite Care & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Richmond Villages Willaston provide?

Palliative Care, Convalescent Care, Physiotherapy, Sheltered Housing, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Richmond Villages Willaston have?

There are 71 Single Rooms.

What are the Facilities & Services at Richmond Villages Willaston?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Richmond Villages Willaston to the centre of Nantwich?

1.5 mile(s) as the crow flies, distance by road may be significantly further.