St Andrew's Court

2 Wheeler Street, Hull HU3 5QE
Submit a Review
8.5 13 Reviews
  • St Andrew's Court, Hull
Located on Wheeler Street in Hull, St Andrew’s Court is a specialist care home which supports up to 20 adults living with complex mental and physical health needs, neuro-disabilities and dementia.

St Andrew’s Court is part of Exemplar Health Care, a leading provider of specialist nursing care for adults living with a range of complex and high-acuity needs.

The home provides person-centred care and rehabilitation which focuses on building everyday living skills, maximising independence and helping people to achieve their goals.

St Andrew’s Court has the facilities and skills to provide specialist nursing care for adults who have complex dementia, neuro-disabilities, acquired brain injuries and complex mental health needs, including those who display behaviours of concern.

They excel in facilitating positive outcomes for people who have previously experienced failed placements – across Exemplar Health Care, over 60% of residents move into their homes following a failed placement.

The home has an in-house Therapist and Life Skills Coordinator, as well as Registered Nurses and trained Health Care Assistants. They also have access to Exemplar Health Care’s Behaviour Support Specialists and Clinical Psychiatrist, where required.

St Andrew’s Court has 18 large bedrooms, each with an en-suite, across two ten-bed units in the main care home, as well as a two-bedroom OneCare service over the road.

•        Alexandra Unit supports up to ten adults living with complex health needs arising from Huntington’s disease or dementia, including those who display behaviours of concern.

•        Riverside Unit supports up to ten adults living with complex health needs arising from a brain injury, Parkinson’s disease and mental health conditions such as OCD and anxiety.

•        The OneCare service is a two-bedroom house over the road from the care home. It’s ideal for people whose needs require that they live alone.

Show St Andrew's Court on the Map

Care Provided by St Andrew's Court

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • For a maximum of 21 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Jo Layden (Home Manager)
  • Admission Criteria
    • Ages from 18 to 65
  • Room Information
    • Single Rooms (21)
    • Single Rooms with ensuite Wet Room (21)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for St Andrew's Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

St Andrew's Court Reviews (13)

8.5

St Andrew's Court has a Review Score of 8.5 (8.471) out of 10, based on 2 reviews in the last 2 years. Over all time St Andrew's Court has 13 reviews.

Overall Experience

  • 9
  • 4
  • 0
  • 0
  • 0

Date Published

13
0
2
2
11

Review from Brian O (Husband of Resident) published on 20 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole staff have a caring feel for the residents from the domestics to the manager. They have been under stress due to staff shortage but have still not let it affect the residents.

Reply from Jo Hemmingway, Marketing and Communications Officer at St Andrew's Court

Dear Brian, thank you for taking the time to leave a review. I'll pass your kind words on to the staff at St Andrew's Court, I'm sure it'll make their day.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Denise S (Wife of Resident) published on 22 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I expect that most people consider care home staff will look after the people they support. Without exception, the staff at St Andrew’s Court go way beyond that expected care. Their kindness, respect, compassion and love for the service users and their families exceeds any expectations you might have.
From our initial visit we were warmly welcomed. My husband’s room was spacious and kept spotlessly clean by the wonderful housekeeping staff. Every consideration was given in getting to know my husband and throughout his time with them he was shown nothing but the utmost respect, love delivered with humour, and unfailing kindness. It’s a tough time for everyone when a family member needs somewhere like St Andrew’s but I can never adequately thank the wonderful carers, nurses, entertainment staff, housekeeping and managers for their constant support during those very tough times. Their support got me through with their friendship and love. Thank you all.

Reply from Lauren Hallas, Marketing and Communications Officer at St Andrew's Court

Thank you for your wonderful review of St Andrew's Court. Our colleagues pride themselves on going above and beyond, and work hard to make every day better for our residents. We're so pleased that you and your family feel welcomed at St Andrew's Court, they'll be thrilled to receive this feedback. I'll be sure to pass your comments on to the team, it'll make their day!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Karen B (Daughter of Resident) published on 12 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't really say enough about the wonderful care my Mother received at St Andrew's during the time she spent there. From the first day she was admitted she was treated with such diligent care and affection from all of the staff and as a family we were given every opportunity to feel involved and frequently
asked for input to make sure Mum was surrounded with her familiar and favourite things.
Staff and management are well trained and made all efforts possible to ensure Mum received the highest standard of care.
It was particularly important to us as a family as two of us live abroad and travel restrictions had prevented our usual visits, however, the amazing staff quickly established a regular weekly video calling schedule which was a great comfort to us especially in the last few days of Mums life as we were able to speak to her up until the end.
Mums medical care due to her terminal illness was also dealt with in a professional and sympathetic manner. Forever in their debt.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christine B (Daughter of Resident) published on 18 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent the last few months of her life at St Andrew's after leaving hospital with mental and terminal physical health issues. I was greatly touched by the personal attention and affection she received. They took the time to get to know her as a person and whilst visiting was restricted due
to the Covid pandemic I regularly received video calls, messages and pictures. The staff were friendly and engaged and I was totally confident in her care right to the end of her life.
This is a professional, well-staffed and managed home.

Reply from Kath Dye, Home Manager at St Andrew's Court

Thank you so much for your kind review. Despite the challenging year, our colleagues have gone above and beyond to continue making every day better for our residents and will be delighted to receive this feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Antony R (Son of Resident) published on 16 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overwhelmed by every member of staff's care and provision for my relative. This same dignity and respect was also given to myself. Nothing too much bother. Fabulous facilities. At a difficult time, the confidence and comfort knowing my relative was under St Andrew's care was so reassuring. A triumph
to the care system.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from V M (Mother of Resident) published on 30 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As my son moved into the home on 3rd February 2020 and it was closed down in March, I can't really give a review of consequence. The main problem we have is with contact with our son, we find it difficult to get a reply to telephone calls. Although we are supposed to get a video call every Wednesday,
it is now nearly three weeks since we last spoke to him. I rang through on both 29th and 31st May and was told I would get a callback - this did not happen.

Reply from Kath Dye, Home Manager at St Andrew's Court

Hello,
I’m very sorry we said we’d call back and didn’t.
We take communication between residents and their family very, very seriously, and we apologise that our communication was not as robust as normal.
Moving forward, we will always let you know how your son is and I know you have a good relationship with a member of staff who regularly updates you. In the meantime, we look forward to welcoming you back once we are open again for visitors.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K L (Daughter of Resident) published on 16 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad was previously on a lot of medication and was losing weight. Since being at St Andrew's he is more himself, medication has been reduced and weight is being gained.
Much of this improvement is due to the well-trained staff who keep the residents safe, secure and happy.

Reply from Kath Dye, Home Manager at St Andrew's Court

Thank you so much for your review. It’s our pleasure to care for your dad – and I’ll make sure to pass on your kind words to his care team. We also really enjoy his wonderful piano playing!
We take great pride in our excellent care colleagues who we really do feel make every day better for your dad.
We look forward to seeing you again soon.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C L (Wife of Resident) published on 10 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After being neglected in his last home, my husband has settled in really well. Staff know him well enough after three weeks for me to be happy to have a day off.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J C (Daughter of Resident) published on 30 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved in three weeks ago and has settled brilliantly. The place is beautiful really impressed and the staff are lovely.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M C (Daughter of Resident) published on 30 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely place, friendly staff who can't do enough for you. Very warm/friendly polite staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L C (Husband of Resident) published on 29 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided at this home is exceptional. All the staff are very caring and attentive to my wife's needs. The building is spotless and the food is very good. Everything about this home is 5-star standard.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M C (Relative of Resident) published on 22 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied with cleanliness, facilities and care of our relative. A beautiful place and the staff are genuinely caring and courteous. Our relative settled at once to which we are very grateful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from N C (Brother of Resident) published on 22 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found this home to be one of the best if not the best I have visited. The rooms and facilities are of the highest grade. All the staff from management down to carers seem to be helpful and caring to residents and visitors.
I cannot praise this care home enough and think the standards they set are
a benchmark for others to achieve.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 8.5 (8.471)

Overview of Review Score

The Review Score of 8.5 (8.471) out of 10 for St Andrew's Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.6 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.870 for St Andrew's Court is calculated as follows: ( (20 Excellents x 5) + (3 Goods x 4) ) ÷ 23 Ratings = 4.87

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.601 Points relating to the number of positive Reviews for St Andrew's Court is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 21 registered maximum number of service users is 4.2. 2 Positive Reviews ÷ 4.2 = 0.476

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 May 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

No image found

Jo Layden

Job Title: Home Manager

Hi, I'm Julie, the Home Manager at St Andrew's Court care home in Hull.


Exemplar Health Care has a reputation for delivering first-class, person-centred care, which is achieved by truly focusing on those using the service. I wanted to get back to focusing on the individual and making a positive difference in their lives, this is something that Exemplar Health Care is known for.


I am thrilled to be able to develop what will no doubt be a strong and successful team at St Andrew's Court. However, I am most excited about sharing successes (big and small) with everyone who is a part of St Andrew's Court - we have an exciting journey ahead of us!


Frequently Asked Questions about St Andrew's Court

What types of Care is St Andrew's Court registered for?

Dementia, Mental Health Condition, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does St Andrew's Court provide?

Palliative Care, Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does St Andrew's Court have?

There are 21 Single Rooms.

What are the Facilities & Services at St Andrew's Court?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is St Andrew's Court to the centre of Hull?

1.6 mile(s) as the crow flies, distance by road may be significantly further.