The Haven

Whitehouse Lane, Boston PE21 0BE
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9.9 34 Reviews
The Haven care home in Boston, operated by Black Swan Care Group, opened in 2020 following an extensive upgrade. The home is registered to care for up to 36 residents.

The home is beautifully decorated and has a homely atmosphere. It is named after the nearby river Haven, and throughout the home there are pictures reflecting the local area.

The Haven has two large communal lounges - one with a bar area, a dining room, a beauty salon for nails and hairdressing, and level access to an enclosed courtyard garden where residents can enjoy the warmer weather.

All 36 bedrooms are provided with ensuite facilities and are designed for single occupancy. Double rooms are available for couples, depending on the individual care needs of the residents.

The Haven provides home cooked, delicious meals which can be eaten in the dining room or in residents' rooms if they prefer. All dietary needs can be accounted for.

Activities co-ordinators provide a wide range of varied and interesting thigs to do, based upon the preferences of residents.
... Read more
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Care Provided by The Haven

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 38 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Evangeline Girling (Manager)
  • Admission Criteria
    • All admissions are subject to an assessment by the home's management team
    • Ages 65+
  • Room Information
    • Single Rooms (34)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (34)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023
    • Number of floors: 1

Funding & Fees Guide for The Haven

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,050 – £1,395
    • RESPITE Self-Funded Residential Care £1,050 – £1,395

  • Weekly fees include personal care, all food and drinks, activities and entertainment.
  • (these prices are only a guideline, please contact The Haven to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • 24 hour visiting welcomed


  • Parking

  • Parking available outside home


The Haven Reviews (34)

Total of 34, showing 1-20
9.9

The Haven has a Review Score of 9.9 (9.947) out of 10, based on 18 reviews in the last 2 years. Over all time The Haven has 34 reviews.

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Review from Jane S (Daughter of Resident) published on 10 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in The Haven Care Home for a very short time but I was always impressed with their professionalism, kindness and cheeriness. The facilities are just superb too. The manager went to great lengths to provide extra care for Mum.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at The Haven

Thank you for your very kind words about the care and support provided to your mum at The Haven, it was our pleasure to be able to support her stay with us.


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Review from Kate E (Niece of Resident) published on 27 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt moved into The Haven after staying there for 2 weeks of respite at the end of December. She loved it so much, she made new friends and enjoyed the activities and the food, she didn't want to leave.
The management team supported me and my family to keep her there permanently. My Aunt has loved
every minute since. The staff are so friendly and look after her well. Thank you so much to the amazing team!

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Review from K F (Friend of Resident) published on 27 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my very close friend every day and he is so happy at the home. He calls it his home and that's all I care about. I have recommended this to others as the staff are utterly amazing. Thank you from me.

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Review from G F (Nephew of Resident) published on 11 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was pleasantly surprised by how clean and welcoming this home is. The staff were all very helpful.

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Review from A F (Partner of Resident) published on 1 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner has dementia and Alzheimer, whilst she is healthy and physically fit, her memory, understanding is poor and sundowning is an issue. I visited The Haven to discuss respite. My first impressions was "wow", also the friendliness and understanding of the manager was so reassuring. Whilst being
shown around and speaking to both residents and staff, it was obviously a happy environment. The extras such as the bar, courtyard, activities programme, ensure service users are well catered for. After a half days respite, I am confident that this is the place for my partner.

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Review from Helen L (Daughter of Resident) published on 19 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We visited the home and met the manager to talk through care for my mother. My father and I were very impressed with the facilities, cleanliness and caring staff. My mother is at The Haven as a daycare resident one day a week at the moment. I am hopeful that this additional support will improve life
at home for her and my father.

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Review from T P (Next of Kin) published on 15 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend moved into The Haven for a couple of weeks care. The service was excellent, the staff and particularly the management did everything they could to help us with the stay. Very flexible, quick and efficient. The Haven is very clean and comfortable with nice home-cooked food. I would recommend.

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Review from B C (Wife of Resident) published on 22 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has Alzheimer's and every now and again he goes in for two weeks respite. It helps me through a stressful time and he enjoys his stay. Overall:
1) Very clean, everyone is friendly
2) Food excellent
3) The decor is very stylish, bright and colourful
4) Very accommodating when we ask for
help
5) All the staff, carers, even the maintenance people. cook are all excellent

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Review from M M (Daughter-in-law of Resident) published on 11 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law is very happy here, staff are great. He is much healthier/happier since moving to The Haven. Thank you, you all do a wonderful job.

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Review from Lynn W (Daughter of Resident) published on 13 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From first walking to home it felt really nice, a gentleman sat in the reception area told me it was the best place to be, he only went in for respite but liked it so much he stayed. When the manager showed me around I was so impressed with the rooms, it is very modern and spotless. Sometimes I have
lunch with Mum and you wouldn't get better food in a five-star restaurant, afternoon tea is served with homemade cakes. Carers are very kind and nothing is too much trouble. It's top drawer. Wouldn't want your family to stay anywhere else.

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Review from M F (Daughter of Resident) published on 9 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pleasant premises with helpful friendly staff and management - one of the best.

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Review from Shannon H (Great-Niece of Resident) published on 19 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Haven looked after my incredible uncle in the final few months of his life. They went above and beyond in every sense of the word. Our family and my uncle were reluctant to move Uncle into the care system after previous bad experiences but we could not have asked for more. He even said to me, "if
this is where I end my days, then I am happy". The care is amazing but the life they bring to residents' days is what sets them apart. They have been amazing to us, as a family, no he has passed and we are grateful beyond words.

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Review from Judy F (Friend of Resident) published on 21 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having been a manager of a similar large care facility in Dorset and having knowledge of the diverse situations and requirements of residents, I am delighted and very impressed with the care and attention of my elderly friend. I have witnessed first-hand the staff, and especially the manager herself,
dealing with the resident's needs and well-being. The residents are always happy, content and loved, even the support networkers (handymen, cleaners, kitchen staff, laundry persons) everyone, infact, really cares for every resident and each other. It's a very happy and friendly environment.

Reply from Ria Odgers, Regional Manager at The Haven

Thank you for your kind words; I will be sure to pass them on to the staff at The Haven.


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Review from Lesley W (Daughter of Resident) published on 24 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum didn't want to go into a care home but she was unable to look after herself at home without lots of support. After viewing all the care homes in the area, I felt that The Haven was the best one available. After going into The Haven she has settled in well and looks happier and more relaxed as
she has company all day if she wants it. I feel happier as my mum is happy and I know she is safe.

Reply from Ria Odgers, Regional Manager at The Haven

Thank you for your kind comments I will be sure to pass them onto the staff.


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Review from P S (Friend of Resident) published on 22 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting The Haven, Boston for some months now both to visit friends and to lead worship for residents. All the residents have been extremely positive about conditions, relationships and support and I have found all the staff without exception to be courteous, proactive attentive and respectful
at all times and demonstrating a 'team' ethos not so discernible in other establishments.

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Review from C C (Friend of Resident) published on 9 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From arriving to leaving all the staff I have met are super friendly and extremely helpful. The home is modern and very clean. I was amazed that there is a salon within the building which looks very inviting. My friend's room is spacious and clean and has a fantastic patio area which she can enjoy straight
from her room via patio doors. She is extremely happy there and is delighted with the food, activities, entertainment the staff and she has made many new friends. I would highly recommend this home!

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Review from D O (Son of Resident) published on 4 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a couple of weeks of starting to struggle living independently whilst caring for my mother (aged 90) it was obvious that my father (aged 91) needed some professional help. Following an initial enquiry to The Haven regarding respite care the wonderful manager came out to visit my parents at home
the very next day. She explained the options and described the facilities and services and we were able to view a room the following day. In fact, they were both able to move in the next morning - less than three days after my initial contact. The staff were so friendly and attentive that our family felt confident that my parents were in the best possible hands.

Reply from Ria Odgers, Regional Manager at The Haven

Thank you for your kind words, I will be sure to pass this onto the staff.


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Review from A E (Friend of Resident) published on 24 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We found the staff and management very friendly and helpful. The person we visit tells us the food is delicious. We found the home very clean and tidy. The residents seem to have plenty of things to do. The outdoor space looks neat and tidy and although not in full bloom at the moment, I'm sure the
keen gardeners among the residents will be able to get involved during the summer months.

Reply from Ria Odgers, Regional Manager at The Haven

Thank you for your kind words, The Haven is definitely a gorgeous home.


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Review from Douglas G (Son-in-law of Resident) published on 22 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager went out of her way to get my father-in-law (step) into The Haven as an urgent request following a discharge from the hospital. The carers and the care they gave was excellent, all staff I saw were polite, kind and nothing was too much trouble. The kitchen team ensured that meal choices
were excellent - brilliant care home.

Reply from Ria Odgers, Regional Manager at The Haven

Thank you for your kind words, I will be sure to pass them on to all the staff at The Haven.


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Review from Anne W (Daughter of Resident) published on 6 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the staff at the home enough for being a huge part of my mum's life. She first started staying at the home beginning of 2020, following several falls at home. My mum was reluctant to go to a care home, however, she felt at home here and the staff were like her family. After a few more
months at home (and hospital following falls) she stayed at the home for longer periods. After a few more falls at home and the pandemic and lockdown, she made the hard decision to give up her home and live at The Haven.
She brought as much as she could from her home - including many, many pictures and Knick knacks. The staff were brilliant spending time with her, chatting about her family and many adventures over the last century. The staff did as much as possible during Covid to enable us to visit and many phone calls and nothing was too much trouble. The staff always provided her with the care and support that she wanted and they always gave her the time she needed. Thank you.

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Current Review Score: 9.9 (9.947)

Overview of Review Score

The Review Score of 9.9 (9.947) out of 10 for The Haven is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.947 for The Haven is calculated as follows: ( (195 Excellents x 5) + (11 Goods x 4) ) ÷ 206 Ratings = 4.947

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Haven is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Jan 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

9 Bed Vacancies

posted 14 Apr 2025

Single En Suite


Awards / Recognitions (10)

Top 20 Mid-size Care Home Groups 2025

Recipient: Black Swan Care Group

Date: Friday 31 Jan 2025 More details

Top 20 Mid-size Care Home Groups 2024

Recipient: Black Swan Care Group

Date: Wednesday 31 Jan 2024 More details

Top 20 Large Care Home Groups 2023

Recipient: Black Swan Care Group

Date: Tuesday 28 Feb 2023 More details

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Meet the Team (1)

Evangeline

Evangeline Girling

Job Title: Registered Manager

Joined: 2021

Evangeline Girling began her career in care after providing domiciliary care to her Auntie who was living with Dementia.
Drawing on her experience as a former special needs teaching assistant, as well as a mum and nannie - Evangeline learnt valuable skills and experience by providing person-centred care.
After joining the care sector as a care assistant, Evangeline was able to progress through the roles within the home from Carer, Activities Coordinator, Deputy Manager, and finally Registered Manager.
The Haven is the third home Evangeline has managed.
Evangeline says what makes The Haven stand out from other care homes is: "The genuine passion for care in every one of the staff team".

... Read more

Frequently Asked Questions about The Haven

What types of Care is The Haven registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Haven provide?

Palliative Care, Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does The Haven have?

There are 34 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at The Haven?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Haven to the centre of Boston?

1.0 mile(s) as the crow flies, distance by road may be significantly further.