Barchester Denmead Grange Care Home

Forest Road, Denmead, Waterlooville PO7 6XP
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10 66 Reviews
  • Barchester Denmead Grange Care Home, Waterlooville
Denmead Grange boasts modern facilities in a warm and homely environment, all designed with comfort in mind.

The mature gardens back onto fields giving a peaceful and tranquil environment. The home benefits from communal lounges and dinning rooms in each of the 4 communities, allowing for lots of space for residents to move around.

All are welcome to enjoy tea and homemade cakes in the café which boasts an atrium, there is a separate activities room and spacious ensuite bedrooms with garden access from the ground floor bedrooms.

Their team of qualified and passionate staff focus on the individual needs of each person - delivering support and bespoke residential, dementia and respite care through the use of personalised and regularly reviewed care plans.

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Care Provided by Barchester Denmead Grange Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Abbie Johnston (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2020
    • Last Refurbishment: 2020
    • Number of floors: 2

Funding & Fees Guide for Barchester Denmead Grange Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,628

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
  • (these prices are only a guideline, please contact Barchester Denmead Grange Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • no restrictions


  • Parking

  • Free parking on site


Barchester Denmead Grange Care Home Reviews (66)

Total of 66, showing 21-40
10

Barchester Denmead Grange Care Home has a Review Score of 10 (9.953) out of 10, based on 16 reviews in the last 2 years. Over all time Barchester Denmead Grange Care Home has 66 reviews.

Overall Experience

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Review from Kevin C (Son of Resident) published on 17 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Last year my father spent a short period of respite at Denmead Grange and liked it so much he decided to stay permanently. The standard of his care is excellent and our family feel very confident that his needs are well-considered and managed. Denmead Grange is very comfortable and clean, there is a
warm and homely atmosphere and this, combined with attractive grounds, make it a really great place. Of course, it's the staff who make the difference, they are professional and caring and nothing is too much trouble and fun, my father really enjoys their company.

Reply from Abbie Johnston, General Manager at Barchester Denmead Grange Care Home

Thank you for your kind words, it is a pleasure to be able to look after your dad he is a wonderful man. We are so pleased that he decided to stay permanently and that you find the home warm and homely.


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Review from R G (Friend of Resident) published on 18 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am myself an experienced nurse and believe I can observe and feel what the atmosphere of any establishment offers. At Denmead Grange, I experienced a warm and homely environment, a staff group that seemed professional, calm, caring, and interactive with all, and felt content to see my friend there
and happy that he is in good hands.

Reply from Abbie Johnston, General Manager at Barchester Denmead Grange Care Home

Thank you for your kind words, I am glad you feel that your friend is in good hands and that you feel that we provide a warm and homely environment. It is always great to be endorsed by a fellow professional.


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Review from G B (Daughter of Resident) published on 10 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident in Denmead Grange for the past two years and has received the highest level of care and attention in very trying times for all the staff and residents due to pandemics and heatwaves. This gives our family great comfort and we are grateful to everyone for their continuing
support. The building and surrounding grounds are attractive and clean throughout and the indoor space is light and airy with comfortable rooms and communal areas.

Reply from Jacqueline Tucker, Home Services Advisor at Barchester Denmead Grange Care Home

Thank you so much for your kind words, your mum is an absolute pleasure to look after and I am glad to hear that you are happy with everything we do for her.


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Review from Fiona M (Niece of Resident) published on 9 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As soon as I walked into Barchester Denmead Grange and met the incredible team and saw the facilities, I knew that I had found a wonderful place for my uncle to suddenly move into. The manager and her team were so helpful. My uncle thanked the staff for allowing him to be listened to. For example, residents
can get up when they choose and have a paper delivered. We had to move him within a month, and this was done so easily - it helped that he could bring his paintings and desk to create a home from home! After six days of residency, I offered to take my uncle for a pub lunch; he replied that Denmead Grange was his home now, and the meals were so good that he did not want to go! We really feel that he is getting the very best support whilst maintaining his independence in an airy environment surrounded by pretty gardens and nature with acorn trees and a pond with newts. All his friends and family are able to know that he is getting the very best of everything; it is outstanding.

Reply from Jacqueline Tucker, Home Services Advisor at Barchester Denmead Grange Care Home

Thank you so much for your kind words. It is a real pleasure to look after your uncle; he is such a wonderful gentleman.


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Review from Mark C (Son of Resident) published on 9 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has settled in well and has been made to feel very welcome and supported by all of the staff. She has taken advantage of the activities on offer. The ability to bring key items from home has made her room familiar and homely.

Reply from Jacqueline Tucker, Home Services Advisor at Barchester Denmead Grange Care Home

Thank you for your kind words. Your mum is an absolute delight, and we all enjoy spending time with her, and she is so warm and friendly that she has easily made friends.


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Review from C T (Son of Resident) published on 6 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since moving to Denmead Grange, Mum has a far better quality of life. The facilities are first-class, and the staff are wonderful. As her son, I have received significant assistance from the staff, particularly during Covid, and I am happy to recommend Barchester.

Reply from Jacqueline Tucker, Home Services Advisor at Barchester Denmead Grange Care Home

Thank you for your kind words, it is a pleasure to look after your mum she is an absolute delight and I'm glad that we are able to give her the quality of life that she deserves.


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Review from Penelope F (Next of Kin) published on 5 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of Barchester Denmead Grange Care Home is one of excellent dedication to duties to all residents. The staff are so dedicated and totally proficient to residents. Nothing seems too much trouble. Well done to all carers, cleaners, chefs, receptionists, maintenance and gardening. Between
all the staff they do a tremendous job. My fondest thanks go to you all. From my own point of view, I sincerely hope that the Denmead Grange Care Home continues as when it comes to my turn I'm going there myself. What a recommendation.

Reply from Jacqueline Tucker, Home Services Advisor at Barchester Denmead Grange Care Home

Thank you so much for your kind words, it is lovely to hear that we are doing the right things and that you are happy. We would be delighted to have you when you feel the time is right.


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Review from D H (Daughter of Resident) published on 23 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved Mum to Denmead Grange a few weeks ago after making an initial wrong choice elsewhere, and we are delighted we did so.
Mum's care has been excellent, and although she is finding it difficult, they are taking time with her to try and help her settle.
The surroundings are great, and her room
is a lovely space to be in. Lots of lovely little areas inside and out to sit and have a chat, coffee etc.

Reply from Jacqueline Tucker, Home Services Advisor at Barchester Denmead Grange Care Home

Thank you for your kind words. It is lovely to see your mum starting to settle and join in with the other residents; we really enjoy having her here.


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Review from G S (Son of Resident) published on 16 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has now been a resident at Denmead for 18-months. She is extremely happy there and very well looked after. Having previously insisted that she wanted to stay in her house and didn’t need other people around her, she now joins in with the many activities and enjoys being part of a community. The
home is beautiful, and the staff are all absolutely committed to providing the best care possible for the residents
After the recent easing of Covid restrictions, we had a birthday party for Mum at Denmead, the first time all four generations of her family had been able to be together for over two years. The team at Denmead pulled out all the stops to make it a success, and Mum was absolutely thrilled.
I would unhesitatingly recommend Denmead to anyone who has a relative requiring respite or residential care.

Reply from Jacqueline Tucker, Home Services Advisor at Barchester Denmead Grange Care Home

Thank you for your kind words. I am so pleased mum enjoyed her birthday, and we look forward to celebrating many more with her. It is also great to hear she is enjoying the activities she joins in most things that we do.


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Review from J K (Daughter of Resident) published on 22 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home service advisor responded to my plea for help almost immediately. I arranged a visit to the home that day and was very impressed by the friendliness of everyone I met and how the care home felt to me. It was very clean, organised and safe. My father arrived three days later from hospital and
even though I could not see him for two weeks I felt at ease and knew he would be well cared for. Thank you.

Reply from Jacqueline Tucker, Home Services Advisor at Barchester Denmead Grange Care Home

Thank you for your kind comments. It was a pleasure to have your dad stay and we look forward to him coming back for further stays


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Review from S W (Daughter of Resident) published on 19 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is dad's second visit for respite care. We were very comfortable leaving dad in the care of the friendly staff here.
We will be back next year for another respite visit. The facilities, management and staff are excellent.

Reply from Sharon Hare, General Manager at Barchester Denmead Grange Care Home

Thank you so much for your positive feedback.
It was a pleasure having your dad stay with us, look forward to seeing you later this year.


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Review from Karen J (Daughter-in-law of Resident) published on 24 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is our first experience of a care home, and we have been delighted with the caring attitude and respect shown by the staff. The home is modern, light, airy and aesthetically pleasing. It is spotlessly clean and well equipped, most importantly, it provides a safe and secure environment, therefore,
peace of mind for our family. We were pleasantly surprised how easily our mother settled in, assisted by the kind and welcoming staff who take great pride in the personal care and wellbeing of their residents. Thank you.

Reply from Sharon Hare, General Manager at Barchester Denmead Grange Care Home

So pleased that we made your first experience with care such a good one.
We are really delighted at how well mum has settled. She makes us smile every day.


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Review from N R (Daughter of Resident) published on 18 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After unexpected circumstances mum had to go into a care home. Denmead Grange has been wonderful. After a few teething problems with mum, they have provided a safe, secure and a well cared for place for her to live. She is now happier than I have seen her in a long time and the carers have been exceptional.

Reply from Sharon Hare, General Manager at Barchester Denmead Grange Care Home

Thank you for taking the time to do this survey. We are so happy that your mum has settled and lovely to see her big smile each day.


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Review from Simon G (Son of Resident) published on 22 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my father was very reluctant to be in a care home the staff managed the situation in a professional and understanding way, and now he is fully settled and happy in the care home. The staff make every effort to entertain the residents and with a bus, on hand, there are great opportunities to
go out and about, especially as COVID restrictions are being relaxed
Food is great and my father has put on weight from a position of being underweight.
Very happy with the care provided, and the visiting arrangements

Reply from Sharon Hare, General Manager at Barchester Denmead Grange Care Home

Thanks so much for your review concerning your Father. Much appreciated.
I am thrilled with how settled he is now.


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Review from N R (Partner of Resident) published on 13 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Recently been into Deanmead Grange for one-week respite care. Very friendly staff, very helpful chef (as my partner is Gluten Free). Excellent management and professionally run. Garden somewhat disappointing. Disappointed at the lack of disabled toilets. Large wet rooms and toilets but no handles! One
handle incorporated in the toilet roll holder is not enough!

Reply from Sharon Hare, General Manager at Barchester Denmead Grange Care Home

Thank you so much for this review. I will pass on your kind comments to the staff team. Your comments concerning disabled facilities has been noted.


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Review from Joanna H (Respite Resident) published on 7 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A great environment with caring staff. Very enjoyable range of activities. Food was good. I am gluten-free and only drink oat milk and this was dealt with very well. I have medication twice a day with food and this was accommodated very well. I was impressed that I could have a cup of tea in the morning
whenever I woke. All in all, I’m 63 with very poor mobility and went to give my partner and me a break. I enjoyed it and felt rested. I would happily go again.

Reply from Sharon Hare, General Manager at Barchester Denmead Grange Care Home

Thanks for completing the review, and for your kind words.
We are glad that you enjoyed your stay with us and that your partner was able to have a rest.


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Review from Linda H (Day Care) published on 11 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I were met by a very friendly and helpful member of the team. He showed us to a lounge where there was tea, coffee and cakes laid out for us. We were quickly joined by 5 other people and had a very pleasant couple of hours talking. There was a live singer singing out in the garden. She
was very entertaining and sang some great songs. Thank you for providing us with an extremely pleasant afternoon.

Reply from Sharon Hare, General Manager at Barchester Denmead Grange Care Home

Thank you for your kind review; it is so nice to be able to welcome people back into the home whilst still maintaining resident safety.


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Review from Ian P (Son of Resident) published on 7 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a fall and illness that resulted in a hospital stay, we needed to get my mother respite care for four weeks to help her recovery. We chose Denmead Grange and were not disappointed. The staff were friendly and welcoming and the level of care was excellent. Mum soon settled in and has enjoyed
every minute. The Grange is clean, comfortable and well designed. I would thoroughly recommend it.

Reply from Sharon Hare, General Manager at Barchester Denmead Grange Care Home

Thank you for your lovely review. It was a pleasure having mum to stay with us even though it was for a short time. I hope she has settled in her new home and is enjoying being closer to you.


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Review from Michele R (Friend of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was my second visit to see my friend here and found the whole complex excellent facilities and ground very inviting, lovely gardens - very friendly and welcoming - all staff. The chef was highly commendable with the menus - five-stars to them all. I loved the bistro area layout too. Thank you.

Reply from Sharon Hare, General Manager at Barchester Denmead Grange Care Home

Thank you for your kind words, I am so glad that you enjoyed spending time with your friend here.


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Review from Katie D (Daughter of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've waited a while to submit a review so that I had seen my mum and been in the home a few times. She has now been there since March this year. For me some of the most important things are:
1. The staff - absolutely number one. There are enough well-qualified, experienced and skilled staff that
can support each other to provide great care. There's an obvious commitment to employing high-quality staff and looking after them, so they stay.
2. Great premises and rooms with air, light and modern, nice furnishings provide a nice environment.
3. Culture of happiness and kindness. Easy to communicate with and approachable. It's not always easy to have a mother in care, but they are kind and have empathy.
For these reasons, our mum is happy and safe here. The environment is calm, and it's not overcrowded and this has had the impact of making our mum much happier. Overall we are very happy with the home and I do recommend it.

Reply from Sharon Hare, General Manager at Barchester Denmead Grange Care Home

Thank you for taking the time to post this review.
We are so happy with how well your mum has settled here at Denmead Grange.
She is certainly benefiting from the short trips you have been able to go on together.


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Current Review Score: 10.0 (9.953)

Overview of Review Score

The Review Score of 10 (9.953) out of 10 for Barchester Denmead Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.953 for Barchester Denmead Grange Care Home is calculated as follows: ( (183 Excellents x 5) + (9 Goods x 4) ) ÷ 192 Ratings = 4.953

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Denmead Grange Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Jun 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (45)

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Meet the Team (10)

Abbie

Abbie Johnston

Job Title: General Manager

Joined: 2019

I have worked in the care sector since 2012. I have progressed from Activities Coordinator through to Senior Carer and then became a Deputy Manager in 2018.


I joined Barchester Healthcare in October 2019 as the Deputy Manager for this beautiful care home. I have since progressed and I have now proudly been the General Manager since March 2022.


I am passionate about being involved in the delivery of high-quality care for our Residents. I have always found working in care extremely rewarding and have a passion for Dementia care.


Emma

Emma Hicks

Job Title: Deputy Manager

Joined: 2022

Hello, my name is Emma and I'm the Deputy Manager here at Denmead Grange Care Home. I have always worked in Health and Social care and I have always been passionate about supporting the Elderly within the community. I work closely with the General Manager and take leadership in their absence. I am very proud to be part of Denmead Grange and Lead a team to deliver the highest level of quality care to our residents.


My previous job was working with the Local District nursing team and I have been visiting Denmead Grange since it opened.


Craig

Craig Burgess

Job Title: Head Chef

Joined: 2022

Hello, my name is Craig and I am the Head Chef at Denmead Grange Care Home. I create an outstanding daily menu tailor these menus around residents and ensure I deliver person-centred hospitality.


I work with fresh produce to deliver high-quality and wholesome dishes cooked at the highest quality and standards to create a warm, efficient and fun environment in our resident's homes.


Susan

Susan Kureishy

Job Title: Administration Manager

Joined: 2007

I'm Susan and I'm the Administration Manager here at Denmead Grange.


I started my career with Barchester in 2007.


I have moved to Denmead Grange after spending many years at our sister home on Hayling Island.


Lou

Lou Kneller

Job Title: Senior Carer, Well being Champion and Dementia Champion

Joined: 2022

I have been working in care for 17 years and 2 years ago I came to Denmead Grange.


I find care a rewarding career and love how each resident gets treated with respect and dignity.


Seb

Seb Deborde

Job Title: Senior Carer

I have been working in care for 15 years. Previously I worked with adults with learning disabilities. I love working at Denmead being with the elderly and learning about their life stories. I also love the diversity of each day.


Marta

Marta Britten

Job Title: Speak Up Champion

Joined: 2021

I am currently the Admin Assistant at Denmead Grange. I have recently taken on the responsibility as the Speak Up Champion. I volunteered to take on this role as I am very passionate about protecting our resident's safety and their quality of care.


John

John Hussey

Job Title: Head of Maintenance

Joined: 2023

I have been in the construction industry for 15 years and the last 5 are in maintenance in a care home.


I love how no two days are the same in my job.


I enjoy keeping Denmead in tip-top condition and interacting with residents and staff.


Sharon

Sharon Godley

Job Title: Head of Housekeeping

Joined: 2023

Hello, my name is Sharon and I'm the Head of Housekeeping here at Denmead Grange. I work with my fabulous housekeeping and laundry team to ensure our home is of a high cleanliness standard for our residents.


Vicky

Vicky Burgess

Job Title: Head of Life Enirchment

Joined: 2024

Being Head of life enrichment is not a job it is a passion. Vicky has been working in the health and social care sector for 23 years. Vicky has already been working at Denmead Grange for a year as a valued Senior Carer. Vicky already has extensive knowledge about the home and our residents which means she already has an insight into what the resident enjoy. Vicky is looking forward to her role as she believes that Life Enrichment is a truly rewarding role where she can ensure everyday is meaningful to the people we care for. My aim is to ensure that our residents get to continue doing the things they love, trying new things and extending their skills and knowledge. My goal each day is to bring enjoyment, laughter and smiles to everyone at Denmead Grange!