Lambwood Heights Care Home

244 Lambourne Road, Chigwell IG7 6HX
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9.8 92 Reviews
  • Lambwood Heights Care Home, Chigwell
Oakland Care's qward-winning Lambwood Heights Care Home is a luxury, purpose-built home offering the highest quality residential, nursing, memory and respite care focused on you and your loved ones.

Lambwood Heights is set in beautiful, peaceful, luxurious surroundings close to the centre of Chigwell and Grange Hill Underground station (Central Line).

The beautifully designed, spacious rooms benefit from private en-suite wet rooms, a café bistro, full-screen cinema room, hair and beauty salon, multiple air-conditioned lounges and a beautiful courtyard garden with views from balconies around the home support daily living.

The bespoke care plans and varied choice of lifestyle activities ensure residents will receive the very best care and have the freedom to explore and enjoy a range of hobbies.

Lambwood Heights is part of Oakland Care and creates a comfortable living that promotes individuality. The personalised and high-quality care plans, five-star environment and fulfilling activities programme, are designed to enhance each and every day.

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Care Provided by Lambwood Heights Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 73 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Independent Living Training
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Luciana Dobos (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (73)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (73)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Lambwood Heights Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,712
    • Self-Funded Residential Dementia Care from £1,815
    • Self-Funded Nursing Care from £1,870
  • (these prices are only a guideline, please contact Lambwood Heights Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Lambwood Heights Care Home Reviews (92)

Total of 92, showing 1-20
9.8

Lambwood Heights Care Home has a Review Score of 9.8 (9.812) out of 10, based on 38 reviews in the last 2 years. Over all time Lambwood Heights Care Home has 92 reviews.

Overall Experience

  • 75
  • 14
  • 3
  • 0
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Date Published

92
10
22
38
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Review from E B (Respite Resident) assisted by family/friend published on 3 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the whole experience a perfect one. I miss everybody.

Reply from Sally-Ann Wakeham, Client Relations Assistant at Lambwood Heights Care Home

Thank you for your review, we would welcome you back should you require another stay with us.


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Review from M L (Relative of Resident) published on 3 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely atmosphere throughout the home. All the staff are very caring, friendly and helpful. It is a pleasure to visit here, the only issue is that parking can be a problem. I, and other friends/family, are happy that he is happy at Lambwood Heights and is being well looked after.

Reply from Sally-Ann Wakeham, Client Relations Assistant at Lambwood Heights Care Home

Thank you ever so much for your wonderful feedback, it is a real pleasure having your relative stay with us and glad you enjoy visiting too.


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Review from Jason S (Son of Resident) published on 3 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy with Lambwood with the care my mother receives. The staff are all very friendly and provide a lovely caring atmosphere.

Reply from Sally-Ann Wakeham, Client Relations Assistant at Lambwood Heights Care Home

Many thanks for your review, we are delighted to have Mum staying with us.


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Review from Margaret W (Resident) published on 25 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A new experience which I had to get used to. Staff have been kind and helpful. I miss my pets and would love some contact with animals. I would welcome more opportunities for intellectual conversation e.g. about Shakespeare or books. Physically I'm not very agile but I like to keep my brain active.

Reply from Sally-Ann Wakeham, Client Relations Assistant at Lambwood Heights Care Home

Thank you for taking the time to review our services, we welcome your feedback and are open to any suggestions you may have on how best we can support you in occupying your time spent with us.


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Review from S H (Son of Resident) published on 25 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Lambwood Heights for over two years and has been very happy with the facilities and the care, but most of all the wonderful carers who make her life so happy and secure. It is wonderful for the family to know that she is so well looked after.

Reply from Sally-Ann Wakeham, Client Relations Assistant at Lambwood Heights Care Home

Thank you for taking the time to leave such a lovely review it is very much appreciated. It's a pleasure having your mother live with us.


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Review from Jill M (Sister of Resident) published on 25 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are so caring and helpful. They are amazing. Nothing's too much for them and they are very friendly. Love every one of them. No smells, everything smells gorgeous.

Reply from Sally-Ann Wakeham, Client Relations Assistant at Lambwood Heights Care Home

Thank you for a brilliant review, which we will share with our special team in recognition of how fantastic they are!


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Review from Janet B (Sister of Resident) published on 17 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been at Lambwood Heights Care Home for over 3 years, and during this time, her care has been as good as being cared for by her family. We couldn't have cared for her any better. The staff are fantastic, can't do enough to help and always voluntarily. They are always happy and ready to
update with a smile. The daily activities are varied and fun, and our whole family have lots of precious memories of times spent enjoying these. The home atmosphere is of one big happy family. Lastly, the home is like a 5-star hotel.

Reply from Sally-Ann Wakeham, Client Relations Assistant at Lambwood Heights Care Home

Thank you so much for your invaluable feedback it is truly appreciated, and we are delighted to be able to help you make such precious memories as a family, thank you all for being part of our Lambwood Heights family.


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Review from J H (Resident) published on 5 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

August 2021 I had a stroke, right side arm and leg. Hospital month four, care home six months. Another care home Lambwood Heights Chigwell May 2022. Care home for three years. The food is not satisfactory as the flavour is not appealing. The care staff are nice, helpful, said good morning and good night
and help me clean and dress.

Reply from Sally-Ann Wakeham, Client Relations Assistant at Lambwood Heights Care Home

Thank you for taking the time to leave us a review, we are delighted to be part of your journey and celebrate your personal achievements. We appreciate your feedback in relation to food and hope we can meet your expectations in the near future.


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Review from J C (Friend of Resident) published on 10 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

With 2 friends I visted a temporary resident, a very elderly man who is there for rehab, from hospital and hoping to return home. We found your facilities absolutely outstanding. The environment is amazing, we were warmly welcomed and invited to use cafe facilities as we were leaving. What a very lovely
environment indeed.

Reply from Sally-Ann Wakeham, Client Relations Assistant at Lambwood Heights Care Home

Thank you very much for taking the time to leave us such a wonderful review.


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Review from Angie F (Daughter of Resident) published on 26 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From our first experience of respite I'd happily offer reassurance and recommend to anyone considering Lambwood Heights, the home is: Very well-led. Safe. Very caring and responsive. Care staff pay attention to detail and demonstrate a person-centred approach at all times. Demonstrates the principles
of the Care Act. Has a CQC rating of Good however I personally feel they deserve an outstanding inspection outcome. It's the care and attention to detail that really does make this venue stand out. The grounds, facilities and venue is beautiful, modern, clean, well-presented and fully accessible. I will 100% book this venue again for my mum and recommend to family and friends. I'd also happily speak to anyone who is considering Lambwood Heights to offer independent feedback. A massive massive thank you to all the team, you're all doing an amazing job. Kind regards.

Reply from Sally-Ann Wakeham, Client Relations Assistant at Lambwood Heights Care Home

We would like to thank you for your lovely review of our service and are very pleased that it exceeded your expectations, we would love to have mum come back and stay with us again!


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Review from S H (Daughter of Resident) published on 4 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been living in Lambwood Heights now for two years, I have always found her care to be very attentive and caring. Her clothes are always clean as is her room and common parts.
She recently celebrated her 90th birthday where the caterers provided cake and sandwiches for the family to celebrate,
also her room and the lounge were decorated for her. I am so happy that she is looked after so well as I live away part of the year and I feel confident that she is ok.
Keep up the good and kind work all at Lambwood Heights.

Reply from Sally-Ann Wakeham, Client Relations Assistant at Lambwood Heights Care Home

Thank you for entrusting us to care for your mother, It is a pleasure. We were delighted to be able to host her birthday celebrations for her and the family to enjoy.


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Review from Andrew T (Respite Resident) published on 9 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Well presented, staff are very helpful and polite, food is excellent. The staff approach you and it is nice that they use your first name.

Reply from Sally-Ann Wakeham, Client Relations Assistant at Lambwood Heights Care Home

Thank you for your lovely review, we are so glad your respite stay with us was enjoyable.


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Review from Simon A (Friend of Resident) published on 17 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My close friend has been a permanent resident of the home following his stroke. He recently married his partner at the home. We had a most wonderfull day. The care home could not have tried harder to make the occasion such an outstanding success. The staff all took the trouble to be suitably dressed
for the occasion. The rooms were beautifully decked out and the wedding breakfast and refreshments were top class. We believe this is a first for weddings but hopefully it won't be the last. My friend is very happy living in the home. He is receiving excellent care and stimulation. A very big thank you to all of the staff. Cheers.

Reply from Sally-Ann Wakeham, Client Relations Assistant at Lambwood Heights Care Home

Thank you for your glowing review it was truly an honour and a privilege to organise and host the wedding. It was a magical day which was enjoyed by our Lambwood Heights family!


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Review from Ian M (Son of Resident) published on 1 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother stayed at Lambwood Heights for three weeks of respite in May. Mum is 99, mentally fit for her age, with continuing motivation for life. But following a lengthy stay in hospital she had become quite immobile.
I already knew how nice Lambwood Heights was, based on the experience of a friend.
It is a very modern care home.
Mum was very impressed with the beautiful decor, facilities and food. We took the opportunity to organise some more regular physio, provided by a particular person which has helped to improve her mobility.
The nursing staff and carers were immensely kind and she built a good rapport with all of them. There was always a good spirit amongst the staff reflecting I thought high morale. Social events were excellent and the staff really threw themselves into it.
A big thank you to a particular staff member who helped us on this stay and to another staff member who managed the nursing floor. Much appreciation to all the nurses, carers, catering and support staff.

Reply from Sally-Ann Wakeham, Client Relations Assistant at Lambwood Heights Care Home

Thank you very much for such a wonderful review, we are really pleased Mum's experience of care was so positive after her initial hesitation.


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Review from R C (Son of Resident) published on 22 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 88 year old mother came to the home for respite care following a hip replacement. The care she received has been excellent. The management, the carers and the nursing staff have been brilliant. The atmosphere is so welcoming and and the staff really do care.
Our thanks to all the staff.

Reply from Sally-Ann Wakeham, Client Relations Assistant at Lambwood Heights Care Home

Thank you for your kind words it has been an absolute pleasure having Mum stay with us and we are delighted she is now able to go back home and be with Dad.


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Review from M S (Wife of Resident) published on 2 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and facilities are excellent. My husband is nonverbal and is unable to do anything for himself. The staff meet his needs with love and care, also they look after me if I am feeling stressed. There is regular entertainment and activities which everyone enjoys. You would not find a better care
home.

Reply from Sally-Ann Wakeham, Client Relations Assistant at Lambwood Heights Care Home

Thank you so much for your lovely review, we are delighted you are both part of our Lambwood Heights family!


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Review from Sharon W (Niece of Resident) published on 18 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lambwood Heights is a beautiful friendly and caring place. My aunty received a very warm and friendly welcome. The staff made her feel very special and at ease. All staff we had passed in the corridors were friendly and made a point of saying hello. Aunty enjoyed a very nice 3-course lunch. The accommodation
is very tastefully and carefully thought out and was extremely clean. Activities put on daily which is so good for her stimulation. It has been a bit overwhelming for Aunty but we as a family have confidence that she is in good hands and will be well looked after. A special thank you to the reception staff who were very helpful. Well done Lambwood Heights.

Reply from Sally-Ann Wakeham, Client Relations Assistant at Lambwood Heights Care Home

Thank you very much for submitting such a wonderful review, we hope your Aunty feels she can call Lambwood Heights home.


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Review from L S (Daughter of Resident) published on 10 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Lambwood for almost two years now and is completely settled. The home has a wonderful atmosphere and all of the staff without exception do their utmost to make both the residents and their families happy, relaxed, comfortable and entertained.
The environment and decor is welcoming,
clean and a pleasure to spend time in. Activities are appropriate and varied and the management are available and open to comments and suggestions.
I would without hesitation recommend Lambwood and would also thank them as since my mum has been here I have been much more relaxed and content as I know she is being cared for as I would if she were at home with me.

Reply from Fiona Heneghan, Client Relations Manager at Lambwood Heights Care Home

Thank you for your review. We are happy to hear your overall experience is of a high standard and mum has settled well with us.


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Review from Houmayoun S (Son of Resident) published on 5 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom has been here for nearly 2 years and she is happy with everything. She has her hair done when she wishes and her room gets clean regularly. Her clothes are always ironed and of nice appearance.

Reply from Fiona Heneghan, Client Relations Manager at Lambwood Heights Care Home

Thank you for taking the time to leave a review. We will pass on your comments to the relevant teams.


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Review from Sue C (Daughter of Resident) published on 5 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is been here for a year. Before she had a fall she was thriving and used to go the live entertainment on Fridays which she really enjoyed.The carers are fantastic and the nurses are great taking care of her.

Reply from Fiona Heneghan, Client Relations Manager at Lambwood Heights Care Home

Thank you for your review, we will pass your kind words to the carers looking after Mum.


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Current Review Score: 9.8 (9.812)

Overview of Review Score

The Review Score of 9.8 (9.812) out of 10 for Lambwood Heights Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 38 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.812 for Lambwood Heights Care Home is calculated as follows: ( (373 Excellents x 5) + (73 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 452 Ratings = 4.812

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lambwood Heights Care Home is based on 38 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 73 registered maximum number of service users is 14.6, which has been reached with 38 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Aug 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (17)

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Meet the Team (4)

Luciana

Luciana Dobos

Job Title: General Manager

Joined: 2022

I started working in the Care Sector in April 2012, at the age of 23. As a young person, coming from a different country, I was very excited to receive an opportunity to join a successful team and learn how great care is delivered.


I have not only matured with age but I have grown as a person amongst special individuals that I have been fortunate enough to meet in the past 10 years during my career path going from a Care Assistant role to a Reminiscence Coordinator, Deputy Manager and becoming a General Manager.


I strive to help as much as I can and support the team by sharing all my knowledge and empowering people to achieve their full potential. My goal within the Care Sector is to continue helping people feel loved and an individual, be they residents, relatives, or staff.


Outside of work, I love spending time with my family, travelling and reading as much as I can in between!


Eva

Eva Bucur

Job Title: Deputy Manager

Joined: 2023

I started my journey in Health and Social Care over a decade ago; since then, I have worked in a variety of different areas, such as Physical Disability, Learning Disability and Residential Care. I am proud and passionate to work at Lambwood Heights as Deputy Manager, and my primary aim within my role is to create and lead a people-centred function team that delivers the best possible experience for our residents, ensuring they continue to lead a happy and purposeful life.


Sally

Sally Wakeman

Job Title: Client Relations Assistant

Joined: 2019

I have been in the Health and Social Care Sector for 30 years, reaching my ambition to become a Registered Manager. I joined Oakland Care in October 2019 and have worked in various roles throughout this time and settled as the homes’ Client Relations Assistant.


Every day I walk through the door, I still get the wow feeling, thinking how lucky we are to have Lambwood Heights as a place to call home for our residents and a beautiful place to work. I thoroughly enjoy this role and meeting people as they begin their care journey and supporting them in discovering that we see it as a new chapter to be enjoyed to the full.


Kamila

Kamila Stroka

Job Title: Head Chef

Joined: 2020

I joined Lambwood Heights in February 2020 and bring a lot of experience and knowledge to my role of Head Chef at Lambwood Heights having previously worked at Village Kitchen, La Sala and Chigwell Hall.


We pride ourselves that the daily menu has enough variety for residents to enjoy something different each day. It’s important to get regular feedback from our residents on their likes and dislikes whilst ensuring their dietary and nutritional needs are met.


We often have themed days such as Caribbean Day and always have Fish and Chip Fridays! I like to ensure residents have their favourite meals too and our milkshakes are very popular.


When not in the kitchen I enjoy spending time with my son Antoni and long walks with my dog.


Frequently Asked Questions about Lambwood Heights Care Home

What types of Care is Lambwood Heights Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Lambwood Heights Care Home provide?

Palliative Care, Convalescent Care, Independent Living Training, Separate Specialist Dementia Care Unit & End of Life Care are other types of care provided.

How many Rooms does Lambwood Heights Care Home have?

There are 73 Single Rooms.

What are the Facilities & Services at Lambwood Heights Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Lambwood Heights Care Home to the centre of Chigwell?

1.3 mile(s) as the crow flies, distance by road may be significantly further.