Lambwood Heights Care Home

244 Lambourne Road, Chigwell IG7 6HX
Submit a Review
9.8 92 Reviews
  • Lambwood Heights Care Home, Chigwell
Oakland Care's qward-winning Lambwood Heights Care Home is a luxury, purpose-built home offering the highest quality residential, nursing, memory and respite care focused on you and your loved ones.

Lambwood Heights is set in beautiful, peaceful, luxurious surroundings close to the centre of Chigwell and Grange Hill Underground station (Central Line).

The beautifully designed, spacious rooms benefit from private en-suite wet rooms, a café bistro, full-screen cinema room, hair and beauty salon, multiple air-conditioned lounges and a beautiful courtyard garden with views from balconies around the home support daily living.

The bespoke care plans and varied choice of lifestyle activities ensure residents will receive the very best care and have the freedom to explore and enjoy a range of hobbies.

Lambwood Heights is part of Oakland Care and creates a comfortable living that promotes individuality. The personalised and high-quality care plans, five-star environment and fulfilling activities programme, are designed to enhance each and every day.

Show Lambwood Heights Care Home on the Map

Care Provided by Lambwood Heights Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 73 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Independent Living Training
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Luciana Dobos (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (73)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (73)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Lambwood Heights Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,712
    • Self-Funded Residential Dementia Care from £1,815
    • Self-Funded Nursing Care from £1,870
  • (these prices are only a guideline, please contact Lambwood Heights Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Lambwood Heights Care Home Reviews (92)

Total of 92, showing 21-40
9.8

Lambwood Heights Care Home has a Review Score of 9.8 (9.812) out of 10, based on 38 reviews in the last 2 years. Over all time Lambwood Heights Care Home has 92 reviews.

Overall Experience

  • 75
  • 14
  • 3
  • 0
  • 0

Date Published

92
10
22
38
54

Review from K C (Daughter-in-law of Resident) published on 5 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband's mother seems to have settled in very well into Lambwood Heights in Chigwell - we also enjoy coming in to visit her every Wednesday her other friends visit on a Monday - her daughter and granddaughters come in at the weekend. We are very very happy with Lambwood plus the staff are always
so kind and thoughtful - the food is good too and the entertainment is first class - especially the summer garden parties. Thank you all.

Reply from Fiona Heneghan, Client Relations Manager at Lambwood Heights Care Home

Thank you for taking the time to review. We welcome all visitors into our home to enhance the day of your relative.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Freya D (Daughter of Resident) published on 25 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum spent 4 weeks at Lambwood Heights following a stint in hospital after a fall at home. From the transfer from the hospital to her day of departure Mum's care has been amazing. All the staff are lovely, caring and genuinely seem to love their job. Two of the nurses gave Mum several hugs when she
left and said how they will miss her.
The food is fantastic, so much choice as are the activities on offer.
Mum has got her fighting spirit back and her confidence - thank you so much.

Reply from Fiona Heneghan, Client Relations Manager at Lambwood Heights Care Home

Thank you for taking the time to leave a very complimentary review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tony B (Husband of Resident) published on 30 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home provided a very spacious and comfortable room for a respite stay in luxurious surroundings. The staff are very supportive and welcoming. Food and meals are of a high standard with a good choice.
A wide range of activities were available, including hairdressing and nail services.

Reply from Fiona Heneghan, Client Relations Manager at Lambwood Heights Care Home

Thank you for your review of Lambwood Heights. Mealtimes and activities are a very important part of our residents' day.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L G (Daughter of Resident) published on 26 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all the staff for the tremendous effort they put into the Christmas party. The atmosphere was amazing. So was the food! My mother was unable to join in due to mobility issues but the home organised a very good magician to visit the residents unable to attend. I thought that was
a nice touch.
The activities for mobile residents are very good but are very limited for immobile residents which I do understand is more challenging but I would like to see a few more options available.

Reply from Fiona Heneghan, Client Relations Manager at Lambwood Heights Care Home

Thank you for taking the time to leave a review. We were delighted you were able to join us.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David G (Husband of Resident) published on 22 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was impressed with Lambwood from the outset. It is purposed built with its own coffee shop, salon and cinema. The decor is imaginative and very appropriate for people with dementia. Also, all the various activities, music, art, quizzes, etc, all are important to stimulate the residents. Care is taken
to match particular activities with individual residents. There is a weekly program.
The staff are welcoming and helpful to relatives and visitors alike. Having actually stayed at Lambwood and observed the staff having to do a very difficult job, I can honestly recommend Lambwoood.

Reply from Fiona Heneghan, Client Relations Manager at Lambwood Heights Care Home

Thank you for taking the time to review and your very positive comments on our memory care provided to your family member.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jan E (Daughter of Resident) published on 15 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to all the team for the amazing Gatsby theme Christmas party last Friday. As usual, so much thought was put into making it an afternoon that residents and relatives will not forget. The food, decorations, costumes and entertainment were first-class. The atmosphere was one of warmth and love.
Residents, relatives and staff all joined together in welcoming the festive season with joy and laughter. Once again Lambwood you smashed it. Very well done

Reply from Fiona Heneghan, Client Relations Manager at Lambwood Heights Care Home

Thank you for taking the time to leave a lovely review. We were so delighted you were able to join us.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M H (Daughter of Resident) published on 14 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Love the variety of activities provided; there is a full programme of music, art, crafts and entertainment so there will always be something for everyone. As a relative, I also really appreciate all the opportunities to join in, for example the 1920s Christmas party last Friday was a roaring success,
such a huge effort had been made with the decorations, food, entertainment and ambiance and it was very well attended. These events are the icing on the cake in addition to the wonderful care that my mum receives.

Reply from Fiona Heneghan, Client Relations Manager at Lambwood Heights Care Home

Thank you for taking the time to leave a review for Lambwood Heights. It's always an added advantage when family have the opportunity to join their loved ones to enjoy the activities.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Margaret G (Daughter of Resident) published on 14 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A lot of effort went into the excellent 1920s party on December 8th. The staff looked great in their 20s fancy dress and fully participated in the fun whilst also being attentive to the residents. Great entertainment and the lovely food provided by one member of staff. I know that my mother really enjoyed
herself as did I.
Very well done to the whole team.

Reply from Fiona Heneghan, Client Relations Manager at Lambwood Heights Care Home

Thank you for taking the time to leave a review. Thank you for joining us to celebrate with your mother, we are delighted you both enjoyed the occasion.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Huma H (Wife of Resident) published on 4 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lambwood Heights is absolutely amazing, the staff are wonderful, kind, caring and loving to residents as well as the families. Thank you so much to the Cherry Team and Management for organising a wonderful 13th and 7th birthday party for our girls. Every detail was to perfection, they went above and
beyond to make it so special for us as a family. We have been through a great deal with my husband's health but Lambwood staff have been a Godsend. Thank you from the bottom of our hearts.

Reply from Fiona Heneghan, Client Relations Manager at Lambwood Heights Care Home

Thank you for taking the time to leave us a review. We were delighted to support your family with these celebrations for all the family to enjoy.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gunter S (Husband of Resident) published on 9 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The facilities offered in this home are of a very high standard in all areas of the services provided. The space provided in public areas as well as in the rooms themselves is very spacious. The entire home is at all times clean. The staff are welcoming and helpful.

Reply from Fiona Heneghan, Client Relations Manager at Lambwood Heights Care Home

Thank you for taking the time to share your experience of Lambwood Heights. Much appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gill E (Daughter of Resident) published on 20 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Would like to say a big thank you to all the staff (especially to the head chef and her chef - who did not stop cooking).
All carers/staff that helped and organised the “white-themed summer party” have been the party of the year so far!
The food/drink was amazing - thank you, chef. The main singer
and the karaoke were spot on, very professional, along with the face painting and artist. It was so enjoyable and fun, and we are so glad we attended. Thank you so much to all the staff.

Reply from Fiona Heneghan, Client Relations Manager at Lambwood Heights Care Home

We are delighted you joined us and enjoyed sharing this time us.
Thank you for your review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paula F (Daughter of Resident) published on 13 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I attended the Wear White Summer party at Lambwood Heights today with my sister and mum who is a resident. What an incredible event. Welcoming, friendly staff great entertainment and decorations and fabulous food, we had an absolute ball! Even experienced the fancy glitter face painting! Thank you to
all the staff who made this event the total success it was.

Reply from Fiona Heneghan, Client Relations Manager at Lambwood Heights Care Home

Thank you for your review, we are so pleased both yourself and your sister were able to share this day with your mum.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S B (Daughter of Resident) published on 12 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely afternoon at the Lambwood Heights White Party today, mum enjoyed singing along to most of the songs. Staff are so friendly and caring, such a wonderful family atmosphere, what a stark difference from the previous care home my mum was in!

Reply from Fiona Heneghan, Client Relations Manager at Lambwood Heights Care Home

Thank you for taking the time to leave a review. Mum is very much part of our family at Lambwood.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A C (Daughter of Resident) published on 28 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum and Dad just enjoyed a second period of respite care. Lovely facilities and warm reception from staff. Dad had a particularly nice bedroom overlooking the garden and enjoyed all the activities. They both enjoyed minibus trips. Good weather meant they could enjoy the garden.

Reply from Fiona Heneghan, Client Relations Manager at Lambwood Heights Care Home

Thank you for leaving a review. It was lovely to welcome your mum and dad back for a stay with us and was great to see them making the most of all activities.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stacy R (Daughter of Resident) published on 24 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with the care given to my mother, who has Alzheimer's. On her floor, they understand her needs and assist her in any way they can. I do have great faith in the care that she is given. It's not an easy floor to work on, and they do a great job.

Reply from Fiona Heneghan, Client Relations Manager at Lambwood Heights Care Home

Thank you for taking the time to review, and your feedback is valuable to us.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J B (Niece of Resident) published on 24 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt's very happy here. She has a shower everyday and wears clean clothes. She's never looked better. She's 96 years old. She likes the food and she's well taken care of. She enjoys the entertainment, especially the sing-a-longs.

Reply from Fiona Heneghan, Client Relations Manager at Lambwood Heights Care Home

We appreciate you taking the time to leave us a review, much appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from I M (Resident) assisted by family/friend published on 21 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are helpful and friendly. I go to the hairdressing salon once a week. The food is good. Lots of activities going on. I like the sing-a-longs.

Reply from Fiona Heneghan, Client Relations Manager at Lambwood Heights Care Home

Thank you for taking the time to give a review. We are glad to hear you are enjoying the variety of activities.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C S (Daughter of Resident) published on 14 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been resident in the residential unit for a few months now. Staff are helpful, friendly, responsive and respect her choices. There are many activities available, the food is excellent and the rooms are lovely. The building is well maintained. Over all my mother is quite content.

Reply from Fiona Heneghan, Client Relations Manager at Lambwood Heights Care Home

Thank you for taking the time to leave a review. We will share with all staff caring for mum.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A G (Daughter of Resident) published on 27 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding all around would highly recommend it. The professionalism of the staff is outstanding, nothing is too much trouble. Staff are always happy, they go out of their way to help and support the residents even preempting problems that could occur on their days off. The building is exactly as it
is in the photos, clean and tidy, the food is plentiful, with separate staff serving meals which are healthy and a wide choice, with plenty of snacks/drinks available in between meals. There are plenty of activities for residents that staff assist and encourage people to take part in. Management frequently asks for residents/family reviews which are immediately acted upon. Staff are happy and are willing to chat about their work and the support/training they get through their employer. Would definitely use it again and highly recommend it.

Reply from Fiona Heneghan, Client Relations Manager at Lambwood Heights Care Home

Thank you for taking the time to leave a review of your experience, much appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Laura C (Daughter of Resident) published on 22 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you so much for being so kind and supportive to mum, particularly in the midst of her recent illnesses and hospital stays. It has meant a huge amount. In particular, her carers really go above and beyond to make mum feel really looked after and cared about not just cared for. I’m so grateful and
really feel that she is safe and happy with you. Thank you.

Reply from Fiona Heneghan, Client Relations Manager at Lambwood Heights Care Home

Thank you for taking the time to leave us a review. We will ensure all feedback is received by those caring for your relative.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.812)

Overview of Review Score

The Review Score of 9.8 (9.812) out of 10 for Lambwood Heights Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 38 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.812 for Lambwood Heights Care Home is calculated as follows: ( (373 Excellents x 5) + (73 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 452 Ratings = 4.812

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lambwood Heights Care Home is based on 38 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 73 registered maximum number of service users is 14.6, which has been reached with 38 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Aug 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (17)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (4)

Luciana

Luciana Dobos

Job Title: General Manager

Joined: 2022

I started working in the Care Sector in April 2012, at the age of 23. As a young person, coming from a different country, I was very excited to receive an opportunity to join a successful team and learn how great care is delivered.


I have not only matured with age but I have grown as a person amongst special individuals that I have been fortunate enough to meet in the past 10 years during my career path going from a Care Assistant role to a Reminiscence Coordinator, Deputy Manager and becoming a General Manager.


I strive to help as much as I can and support the team by sharing all my knowledge and empowering people to achieve their full potential. My goal within the Care Sector is to continue helping people feel loved and an individual, be they residents, relatives, or staff.


Outside of work, I love spending time with my family, travelling and reading as much as I can in between!


Eva

Eva Bucur

Job Title: Deputy Manager

Joined: 2023

I started my journey in Health and Social Care over a decade ago; since then, I have worked in a variety of different areas, such as Physical Disability, Learning Disability and Residential Care. I am proud and passionate to work at Lambwood Heights as Deputy Manager, and my primary aim within my role is to create and lead a people-centred function team that delivers the best possible experience for our residents, ensuring they continue to lead a happy and purposeful life.


Sally

Sally Wakeman

Job Title: Client Relations Assistant

Joined: 2019

I have been in the Health and Social Care Sector for 30 years, reaching my ambition to become a Registered Manager. I joined Oakland Care in October 2019 and have worked in various roles throughout this time and settled as the homes’ Client Relations Assistant.


Every day I walk through the door, I still get the wow feeling, thinking how lucky we are to have Lambwood Heights as a place to call home for our residents and a beautiful place to work. I thoroughly enjoy this role and meeting people as they begin their care journey and supporting them in discovering that we see it as a new chapter to be enjoyed to the full.


Kamila

Kamila Stroka

Job Title: Head Chef

Joined: 2020

I joined Lambwood Heights in February 2020 and bring a lot of experience and knowledge to my role of Head Chef at Lambwood Heights having previously worked at Village Kitchen, La Sala and Chigwell Hall.


We pride ourselves that the daily menu has enough variety for residents to enjoy something different each day. It’s important to get regular feedback from our residents on their likes and dislikes whilst ensuring their dietary and nutritional needs are met.


We often have themed days such as Caribbean Day and always have Fish and Chip Fridays! I like to ensure residents have their favourite meals too and our milkshakes are very popular.


When not in the kitchen I enjoy spending time with my son Antoni and long walks with my dog.