Lambwood Heights Care Home

244 Lambourne Road, Chigwell IG7 6HX
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9.8 92 Reviews
  • Lambwood Heights Care Home, Chigwell
Oakland Care's qward-winning Lambwood Heights Care Home is a luxury, purpose-built home offering the highest quality residential, nursing, memory and respite care focused on you and your loved ones.

Lambwood Heights is set in beautiful, peaceful, luxurious surroundings close to the centre of Chigwell and Grange Hill Underground station (Central Line).

The beautifully designed, spacious rooms benefit from private en-suite wet rooms, a café bistro, full-screen cinema room, hair and beauty salon, multiple air-conditioned lounges and a beautiful courtyard garden with views from balconies around the home support daily living.

The bespoke care plans and varied choice of lifestyle activities ensure residents will receive the very best care and have the freedom to explore and enjoy a range of hobbies.

Lambwood Heights is part of Oakland Care and creates a comfortable living that promotes individuality. The personalised and high-quality care plans, five-star environment and fulfilling activities programme, are designed to enhance each and every day.

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Care Provided by Lambwood Heights Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 73 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Independent Living Training
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Luciana Dobos (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (73)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (73)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Lambwood Heights Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,712
    • Self-Funded Residential Dementia Care from £1,815
    • Self-Funded Nursing Care from £1,870
  • (these prices are only a guideline, please contact Lambwood Heights Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Lambwood Heights Care Home Reviews (92)

Total of 92, showing 41-60
9.8

Lambwood Heights Care Home has a Review Score of 9.8 (9.812) out of 10, based on 38 reviews in the last 2 years. Over all time Lambwood Heights Care Home has 92 reviews.

Overall Experience

  • 75
  • 14
  • 3
  • 0
  • 0

Date Published

92
10
22
38
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Review from J H (Son of Resident) published on 7 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The staff are very good. The quality of food and the way it is prepared is poor. Security needs to be reviewed. We regularly walk in unchallenged.

Reply from Fiona Heneghan, Client Relations Manager at Lambwood Heights Care Home

Thank you for taking the time to review. We will ensure we address your concerns.


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Review from B G (Wife of Resident) published on 2 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Lambwood Heights Care Home is very luxurious and the staff are caring. No real complaints! Just that residents are left every day placed in a lounge in front of the TV so they all sleep while staff sit around. Staff problems like everywhere, especially weekends. Repetitive entertainment and food. They
do their best!

Reply from Fiona Heneghan, Client Relations Manager at Lambwood Heights Care Home

Thank you for taking the time to review. We will be responsive to your comments.


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Review from Christine P (Daughter of Resident) published on 31 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident since April 2022. It is never an easy decision, but our worries and concerns were put to rest after mum's short stay for respite on two occasions had been such a help to both mum and myself. When the time came to consider permanent care, Lambwood Heights was our first choice.
The staff are very caring and committed as is management too, and are always willing to help with any matters you wish to discuss. Mum is happy and content which gives us peace of mind. I would not hesitate to recommend Lambwood Heights to those looking for the best care for loved ones.

Reply from Nicola Latham, Client Relations Manager at Lambwood Heights Care Home

Thank you for taking the time to review Lambwood Heights, we are delighted to have your mum living at Lambwood. Your comments are much appreciated by all the staff.


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Review from R B (Husband of Resident) published on 30 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my wife is excellent. The staff at Lambwood work very hard not only for the residents but also for the relatives. The atmosphere within Lambwood is a credit to all the dedicated people that are employed there.

Reply from Nicola Latham, Client Relations Manager at Lambwood Heights Care Home

Many thanks for taking the time to review Lambwood Heights. It is our pleasure to care for your wife. Your comments will be appreciated by the whole team.


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Review from Susan D (Daughter of Resident) published on 30 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From what I have seen, the home is caring for my mother very well. At first, she was very reluctant to join in the lifestyle activities and make friends with the other residents, but with the staff's encouragement, she is now participating in most of the entertainment and social programme. The carers
are very friendly and attentive to my mum's needs and are always helpful to visitors. The management has invited residents' families to give their ideas and views on improvements, which is good.

Reply from Nicola Latham, Client Relations Manager at Lambwood Heights Care Home

Many thanks for taking the time to review our service, and we are delighted your Mum has started to enjoy life at Lambwood Heights!


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Review from S A (Son of Resident) published on 28 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Warmly walked through a visit at the home by the client's relationship manager. Took my mum's needs and concerns with compassion. Every member of staff has been above and beyond expectations. She often remarks, feeling like she is on holiday! I could not have asked for a better outcome for my mum's
happiness and care. The costs are higher than average, but the standard of care is second to none.

Reply from Nicola Latham, Client Relations Manager at Lambwood Heights Care Home

Thank you for taking the time to review Lambwood Heights - your comments will be appreciated by the whole team. We are delighted mum comes back regularly for a respite say or to help out.


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Review from T D (Daughter of Resident) published on 28 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We were really pleased with the care and attention our mum received.
Parking could be a problem.
Our mum enjoyed visiting your hair salon.
The home always appeared clean and tidy.
All the staff were friendly and approachable.

Reply from Nicola Latham, Client Relations Manager at Lambwood Heights Care Home

Thank you for taking the time to review Lambwood Heights, your comments are appreciated. We look forward to welcoming your mum again in the future.


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Review from Viv R (Sister of Resident) published on 23 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is very kind in Lambwood Heights. They are patient and gentle with all their residents. The place itself is luxurious and unlike any care home, I've seen.
It's like a home from home. Would highly recommend.

Reply from Nicola Latham, Client Relations Manager at Lambwood Heights Care Home

Many thanks for taking the time to review Lambwood Heights, it has been our pleasure to have your sister back with us again for a respite stay and we look forward to being of service again in the future.


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Review from Mark F (Son of Resident) published on 23 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff were extremely attentive, knowledgeable and helpful in looking after my mother for maybe fifteen months. During the difficult Covid times, their attention to all required protocols was always up to date and communication of such was first class. Many thanks, Team.

Reply from Nicola Latham, Client Relations Manager at Lambwood Heights Care Home

Many thanks for taking the time to review Lambwood Heights, it was our pleasure to have your Mum staying with us and we sincerely hope she continues to stay well and happy.


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Review from B C (Husband of Resident) published on 23 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at this home have treated my wife with considerable professionalism as regards her care and medication, but also with much-unaffected kindness and encouragement. One sees this extended to other residents too, and she has blossomed after prompt admission in September when two other nursing
homes had to decline her admission.


The facilities are very well designed, each floor and wing having its own individual and appealing character, and residents' rooms are furnished to a high standard. The catering and hospitality are exemplary: several of my wife's relatives have visited from far away, and have been able to share a fine meal with her. An `excellent' rating throughout is not given lightly: the improvement in her condition since admission is enormously encouraging.


Reply from Nicola Latham, Client Relations Manager at Lambwood Heights Care Home

Many thanks for taking the time to review Lambwood Heights. Your comments are appreciated by the whole team and we hope your wife continues to thrive.


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Review from E S (Wife of Resident) published on 24 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care my husband is receiving. The home is warm and welcoming with excellent facilities and varied activities. The fact that he has seen a GP on several occasions is an added bonus.

Reply from Nicola Latham, Client Relations Manager at Lambwood Heights Care Home

Thank you very much for taking the time to review Lambwood Heights, we are delighted to have your husband living in this lovely home and welcoming you on regular visits.


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Review from R R (Son of Resident) published on 19 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent care home. Very good facilities, spotlessly clean and very well presented. A lot of thought has gone into the sign. The staff were very professional and had a better understanding of my mother's needs than I did. They kept her side safe. They are very good at managing the covid situation,
facilitating the visiting, and going beyond what was required of them. The food was excellent and I was able to have a meal with my mother which wouldn't have been possible in most homes. My mother had a beautiful en-suite room which was better than her room at home.

Reply from Nicola Latham, Client Relations Manager at Lambwood Heights Care Home

Many thanks for taking the time to send a review, your comments are much appreciated. It was our pleasure to care for your mother and we were all saddened to hear of her passing.


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Review from C A (Daughter of Resident) published on 19 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Was initially worried about putting mum into a care home for respite having a fixed idea of what they might be like, but Lambwood Heights is like a five-star hotel. The care, staff, facilities and activities were excellent during her two-week stay - the second time we've used their respite option.

Reply from Nicola Latham, Client Relations Manager at Lambwood Heights Care Home

Thank you for taking the time to write a review. We are delighted to have welcome your mum twice already for a respite stay and very much look forward to seeing her again soon.


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Review from M S (Daughter of Resident) published on 19 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a review of Lambwood Heights Care Home. I looked at quite a few care homes in the local area and was very impressed from the start and continue to be from my first meeting with the Client Relations Manager. We were shown all around this lovely home. The bedrooms are large and airy and of high
quality fixtures and fittings. I like the art deco design throughout. The staff are kind. It is very hard for any person to leave their own home but on arrival to my mother's room there was a welcome bunch of flowers, chocolates and a card. These touches are very nice. They celebrate as much as they can different events and will always try to insure the resident is happy. I would have no hesitation in recommending it here.

Reply from Nicola Latham, Client Relations Manager at Lambwood Heights Care Home

Thank you very much for taking the time to send in your review. Your comments and observations are very welcome and we are delighted to have your Mum living with us, it's our pleasure to care for her.


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Review from L H (Daughter of Resident) published on 1 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lambwood Heights Care Home is like a 5-star hotel. I will be forever grateful for the care and respect given to my mum in her last few weeks on the nursing floor. We had wonderful quality time with Mum, secure in the knowledge that she was being given the best care and that she was safe. With love and
thanks to every single member of staff.

Reply from Nicola Latham, Client Relations Manager at Lambwood Heights Care Home

It was such an honour to care for your mum and keep her as comfortable as possible. Thank you for taking the time to review and the whole team will appreciate your comments.


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Review from L P (Daughter of Resident) published on 20 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Such caring staff who are so patient and kind to my dad. They take time to get to know what he is able to do and what he needs help with, also his likes and dislikes. They help him keep as much independence as they can while keeping him safe. The room is very spacious and kept spotless, and the bathroom
(ensuite) allows Dad to have daily showers again! They also take time to listen to my concerns, and having a doctor visit weekly, gives me great peace of mind.

Reply from Nicola Latham, Client Relations Manager at Lambwood Heights Care Home

Many thanks for taking the time to review and for your positive comments. We are always keen to feedback from relatives and have an opportunity to rectify any issues as they arise. Your kind comments will be passed onto all staff.


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Review from R C (Daughter of Resident) published on 1 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found Lambwood Heights Care Home to be a warm, friendly environment and the carers and facilities were good. The standard of hygiene appeared excellent and dad was washed/showered daily. It was handy to have the hairdresser onsite and dad enjoyed the quiz socials. There was poor flexibility with regard
to main meal times as the timing didn't work well with dad's dialysis schedule and on these days and he wasn't given a substantially balanced meal in the evening.

Reply from Nicola Latham, Client Relations Manager at Lambwood Heights Care Home

Many thanks for taking the time to review Lambwood Heights, your comments are very welcome and have been noted for future visits. It was our pleasure to have your dad stay with us.


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Review from Lawrence C (Brother-in-law of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a difference! This new building has a hotel atmosphere, distant from any institutional ambience. The main difference is the staff they make every floor a joy and a happy place to live.

Reply from Nicola Latham, Client Relations Manager at Lambwood Heights Care Home

Many thanks for taking the time to review Lambwood Heights, we are delighted your brother-in-law has settled well and is happy.


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Review from C K (Daughter of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The facilities and care staff are very good. Most of the staff are very caring, but often there seems to be a shortage of staff, and therefore, slow response times when needed. Response from management to written concerns is slow. Food is served late lunchtimes - often 1.30 or later, so desert sometimes
carrying out 2.45 or after, which is too late I think.

Reply from Nicola Latham, Client Relations Manager at Lambwood Heights Care Home

Many thanks for taking the time to review Lambwood Heights, it was our pleasure to care for your Mum.


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Review from D C (Nephew of Resident) published on 23 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service that the care home offers is really something else and even though it's not cheap it's worth every penny. You can't take the money with you and if you want to give the best final years to your family member then there is really no hesitation to go for the best you can afford. Every member
of the staff goes far above the expectations we had and it offers something for every elderly person no matter their condition.

Reply from Nicola Latham, Client Relations Manager at Lambwood Heights Care Home

Thanks very much for your kind review, the whole team really appreciate your kind comments and opinion.


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Current Review Score: 9.8 (9.812)

Overview of Review Score

The Review Score of 9.8 (9.812) out of 10 for Lambwood Heights Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 38 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.812 for Lambwood Heights Care Home is calculated as follows: ( (373 Excellents x 5) + (73 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 452 Ratings = 4.812

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lambwood Heights Care Home is based on 38 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 73 registered maximum number of service users is 14.6, which has been reached with 38 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Aug 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (17)

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Meet the Team (4)

Luciana

Luciana Dobos

Job Title: General Manager

Joined: 2022

I started working in the Care Sector in April 2012, at the age of 23. As a young person, coming from a different country, I was very excited to receive an opportunity to join a successful team and learn how great care is delivered.


I have not only matured with age but I have grown as a person amongst special individuals that I have been fortunate enough to meet in the past 10 years during my career path going from a Care Assistant role to a Reminiscence Coordinator, Deputy Manager and becoming a General Manager.


I strive to help as much as I can and support the team by sharing all my knowledge and empowering people to achieve their full potential. My goal within the Care Sector is to continue helping people feel loved and an individual, be they residents, relatives, or staff.


Outside of work, I love spending time with my family, travelling and reading as much as I can in between!


Eva

Eva Bucur

Job Title: Deputy Manager

Joined: 2023

I started my journey in Health and Social Care over a decade ago; since then, I have worked in a variety of different areas, such as Physical Disability, Learning Disability and Residential Care. I am proud and passionate to work at Lambwood Heights as Deputy Manager, and my primary aim within my role is to create and lead a people-centred function team that delivers the best possible experience for our residents, ensuring they continue to lead a happy and purposeful life.


Sally

Sally Wakeman

Job Title: Client Relations Assistant

Joined: 2019

I have been in the Health and Social Care Sector for 30 years, reaching my ambition to become a Registered Manager. I joined Oakland Care in October 2019 and have worked in various roles throughout this time and settled as the homes’ Client Relations Assistant.


Every day I walk through the door, I still get the wow feeling, thinking how lucky we are to have Lambwood Heights as a place to call home for our residents and a beautiful place to work. I thoroughly enjoy this role and meeting people as they begin their care journey and supporting them in discovering that we see it as a new chapter to be enjoyed to the full.


Kamila

Kamila Stroka

Job Title: Head Chef

Joined: 2020

I joined Lambwood Heights in February 2020 and bring a lot of experience and knowledge to my role of Head Chef at Lambwood Heights having previously worked at Village Kitchen, La Sala and Chigwell Hall.


We pride ourselves that the daily menu has enough variety for residents to enjoy something different each day. It’s important to get regular feedback from our residents on their likes and dislikes whilst ensuring their dietary and nutritional needs are met.


We often have themed days such as Caribbean Day and always have Fish and Chip Fridays! I like to ensure residents have their favourite meals too and our milkshakes are very popular.


When not in the kitchen I enjoy spending time with my son Antoni and long walks with my dog.