Lambwood Heights Care Home

244 Lambourne Road, Chigwell IG7 6HX
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9.8 92 Reviews
  • Lambwood Heights Care Home, Chigwell
Oakland Care's qward-winning Lambwood Heights Care Home is a luxury, purpose-built home offering the highest quality residential, nursing, memory and respite care focused on you and your loved ones.

Lambwood Heights is set in beautiful, peaceful, luxurious surroundings close to the centre of Chigwell and Grange Hill Underground station (Central Line).

The beautifully designed, spacious rooms benefit from private en-suite wet rooms, a café bistro, full-screen cinema room, hair and beauty salon, multiple air-conditioned lounges and a beautiful courtyard garden with views from balconies around the home support daily living.

The bespoke care plans and varied choice of lifestyle activities ensure residents will receive the very best care and have the freedom to explore and enjoy a range of hobbies.

Lambwood Heights is part of Oakland Care and creates a comfortable living that promotes individuality. The personalised and high-quality care plans, five-star environment and fulfilling activities programme, are designed to enhance each and every day.

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Care Provided by Lambwood Heights Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 73 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Independent Living Training
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Luciana Dobos (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (73)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (73)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Lambwood Heights Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,712
    • Self-Funded Residential Dementia Care from £1,815
    • Self-Funded Nursing Care from £1,870
  • (these prices are only a guideline, please contact Lambwood Heights Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Lambwood Heights Care Home Reviews (92)

Total of 92, showing 61-80
9.8

Lambwood Heights Care Home has a Review Score of 9.8 (9.812) out of 10, based on 38 reviews in the last 2 years. Over all time Lambwood Heights Care Home has 92 reviews.

Overall Experience

  • 75
  • 14
  • 3
  • 0
  • 0

Date Published

92
10
22
38
54

Review from Paula S (Daughter of Resident) published on 16 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum resided at Lambwood Heights for two years. During that time she was well cared for and despite an eating disorder, the staff managed to encourage her to eat a balanced diet. The Chef was truly helpful on this matter. She made a huge effort to find foods that would entice mum. As a result, mum was
able to maintain a healthy weight.
I found the staff easy to liaise with and the Manager was always available via email should a more direct approach be required. They managed the dreadful Covid situation with professionalism and good judgement for which I was very grateful as they kept mum safe during the worst of the pandemic.
The rooms are clean and bright and come with all the usual facilities and their Lifestyles team do a lovely job of entertaining the residents on a daily basis.
It was heartening to see a most beautiful birthday cake and fabulously tasteful decorations in mum’s room on her 83rd birthday. The little touches are so important.
I can highly recommend this establishment.

Reply from Nicola Latham, Client Relations Manager at Lambwood Heights Care Home

Many thanks for your kind review, it was a pleasure to have your Mum with us for such a long time. All our best wishes for the future.


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Review from M P (Partner of Resident) published on 9 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Poor diabetes knowledge and management. Left in bed wet. Not attended in enough time. Hearing aids are put in the wrong ears. I was called several times to recheck medication - unsure of his needs. Removed early due to stress. Not the respite planned.

Reply from Nicola Latham, Client Relations Manager at Lambwood Heights Care Home

Thank you for taking the time to review Lambwood Heights.


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Review from Ian B (Respite Resident) published on 9 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My six week stay at Lamswood Heights was just what I needed. This is an exceptional care home. Very well run with excellent food and a large caring staff who cannot do enough for you. The decor throughout was very modern and beautifully styled - more like a classy hotel than a care home. A wonderful
experience that I will never forget.

Reply from Nicola Latham, Client Relations Manager at Lambwood Heights Care Home

Many thanks for taking the time to review Lambwood Heights. The whole team appreciate your kind comments.


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Review from A N (Son of Resident) published on 9 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On the whole, excellent. The company accounts department is none to be desired. After giving a credit note, they deducted from that.

Reply from Nicola Latham, Client Relations Manager at Lambwood Heights Care Home

Many thanks for taking the time to review Lambwood Heights, your comments are appreciated.


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Review from Frances G (Daughter of Resident) published on 25 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum's room was lovely, and the decor in the home was fabulous.
It was a shame mum joined during covid as no activities were on and mum had to spend time alone in her room. Mum was very lonely - when she did get out of her room there were very few residents for her to talk to so we moved mum to the
busier 'Woodlands' home.

Reply from Nicola Latham, Client Relations Manager at Lambwood Heights Care Home

Thank you for taking the time to review Lambwood Heights, your comments are appreciated.


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Review from P C (Respite Resident) published on 25 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was very impressed with the whole set-up at the care home. I know the home was newly built and all the facilities were excellent, but it was the atmosphere which completed the situation. All the staff - medical, care and household were both efficient and very caring, calm and attentive. Al all times,
it felt almost more like a hotel than a care home. I would most certainly return if the future.

Reply from Nicola Latham, Client Relations Manager at Lambwood Heights Care Home

Many thanks for your kind review; the team will appreciate your comments.


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Review from S H (Daughter of Resident) published on 31 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A very pleasant visit recently to visit my dad. The Covid testing area prior to entering the home is well stocked and the signing-in procedure is easy to use.
The staff all seem to know Dad well and a definite relationship has started to form with the various carers and staff on duty.
We shared
a meal with Dad in a private dining room although some staff were also using the space for their lunch at the time. Food is good and cooked well by the chef. Any concerns and suggestions are discussed and taken on board. The care team are always willing to adapt to the needs of the resident.
The activities are enjoyable and interactive with the residents.
My recommendations to the home would be to develop a communication tool or app whereby the family and care team can view share notes on the resident's daily care.
Overall I am happy with the care my dad is receiving In Lambwood.

Reply from Nicola Latham, Client Relations Manager at Lambwood Heights Care Home

Many thanks for your kind review, your comments are appreciated by the whole team. It is a pleasure to have your dad living with us.


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Review from Nigel G (Resident) published on 24 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay at Lambwood Heights for three weeks was very comfortable. The staff were very caring but the food was saved on soft for regular residents. Otherwise faultless.

Reply from Nicola Latham, Client Relations Manager at Lambwood Heights Care Home

Many thanks for your very kind review, we are pleased you enjoyed your stay and we were able to help get you back on your feet.


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Review from E C (Daughter of Resident) published on 10 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall my mother had a very good experience as most of the staff were lovely and kind. The facilities are excellent and it is a lovely environment to be in. She met some other lovely residents and would definitely return in the future.

Reply from Nicola Latham, Client Relations Manager at Lambwood Heights Care Home

Very many thanks for your kind review, it was our pleasure to have your mum staying with us and look forward to seeing her again in the future.


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Review from G M (Power of Attorney of Resident) published on 6 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Have been extremely impressed by the amenities provided, the staff friendliness, and management's availability to accommodate us if we had any concerns. There have been activities provided on most days we have visited which our friend attends. We appreciate the difficulty at this time with Covid affecting
the provision of entertainment but some has been found. In our last comment, we would like to express, the receptionists as they are always pleasant and welcoming.

Reply from Nicola Latham, Client Relations Manager at Lambwood Heights Care Home

Many thanks for taking the time to review, your thoughts are appreciated. I will ensure the whole team are aware of your comments. It is our pleasure to have your friend living at Lambwood Heights.


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Review from Ibrahim K (Father of Resident) published on 6 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter has used more than 11 different respite care homes in the past. I found Lambwood Heights Care Home to be the best. The home is extremely kept well run. My daughter has been looked after with utmost care, love, and respect. The staff have been extremely helpful and caring. They cared for
her really well and helped with her needs, and severe learning difficulties. I highly recommend this place to all honestly, and with total confidence. The staff there deserve medal.

Reply from Nicola Latham, Client Relations Manager at Lambwood Heights Care Home

Many thanks for your kind review, I will ensure the whole team are aware of your comments - positive feedback is always lovely to receive! It is our pleasure to have your daughter stay with us on a regular basis and we look forward to seeing her again soon.


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Review from Colin L (Respite Resident) published on 3 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Couldn't ask for more friendly or helpful staff who made it an easier experience to go through.

Reply from Nicola Latham, Client Relations Manager at Lambwood Heights Care Home

Thank you for taking the time to review our service at Lambwood Heights, your feedback is very important to us. It was our pleasure to look after you post-surgery and help you get back to full health.


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Review from Steve D (Son of Resident) published on 29 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Faultless.
Staff members are friendly, thoughtful, caring, attentive and helpful. My 96-year-old mother was put at ease from the outset.
When visiting the staff were always amenable and considerate.
Accommodation and facilities 5 star.

Reply from Nicola Latham, Client Relations Manager at Lambwood Heights Care Home

Very many thanks for your kind review, I shall ensure all the team are aware of your comments. We hope your mother will visit us again soon!


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Review from Vincent G (Son of Resident) published on 28 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied with the entire experience so far, from the initial conversation, tour, finalising the details of the room, the day of the move and of course the ongoing care that my mother is receiving.

Reply from Nicola Latham, Client Relations Manager at Lambwood Heights Care Home

Thank you very much for your kind review, it is a pleasure to have your mum at home with us.


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Review from Sara J (Daughter of Resident) published on 16 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my father has been at Lambwood Heights Care Home I have been very impressed with the care he has received. All the staff seem to go that extra mile to help with Dad's needs and helping him to recover from his stroke (he also has vascular dementia). The ambience at Lambwood is wonderful and with
the surrounding grounds and gardens, I know the outdoor space will good for Dad's wellbeing. From the moment you are greeted by the reception team, you are made to feel very welcome in a family-like environment. Thank you.

Reply from Nicola Latham, Client Relations Manager at Lambwood Heights Care Home

Thank you very much for your kind review, we shall share your comments with the whole team. It is a pleasure to have Dad at home with us.


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Review from Melvin B (Son of Resident) published on 6 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything is great. On checking in, the welcoming team were wonderful and made my mother feel at home immediately. Since my mother has checked in, everything has run super smoothly. The standard of the decor is superb, the food is good, and the staff are extremely caring, with nothing too much for
them. The main thing is that my mother is very happy, and taking part in the various activities, and enjoying the gardens. It was certainly the right decision to move to Lambwood Heights. Thank you to all the team.

Reply from Nicola Latham, Client Relations Manager at Lambwood Heights Care Home

Thank you for taking the time to leave a review, I will ensure the whole team see your comments. It is our privilege to have your mother at home with us.


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Review from Emma N (Goddaughter of Resident) published on 6 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely environment and first-class facilities for a respite stay for my godmother. All the staff were extremely kind and attentive.

Reply from Nicola Latham, Client Relations Manager at Lambwood Heights Care Home

Very many thanks for taking time to leave a review. It was our pleasure to have your godmother with us for a respite break.


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Review from Lucy C (Niece of Resident) published on 29 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Where do I start... This is by far the best care home in Essex! From the moment I viewed this wonderful place, I knew it was the place for my auntie to recuperate. Everything about Lambwood Heights ticked all the right boxes... the staff are amazing, the food is fab... every room is decorated to a very
high standard... we only booked in for 4-weeks as my auntie had a fractured spine and at 89, she needed 24/7 care.
We really thought we were going to lose her, but the care and support that she’s received have been 1st class, and we really can’t believe how well she’s doing... so much so, she wants to continue her journey of life being cared for by these wonderful carers/staff that have supported her from day one. I would like to thank everyone that has made her transition to the care sector so easy; you all are amazing.
Thank you so very much.

Reply from Nicola Latham, Client Relations Manager at Lambwood Heights Care Home

Thank you so much for your super review, it means so much to the whole team to receive such encouragement and they will all be delighted. It is our privilege to welcome your aunt to her new home and to continue to care for her.


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Review from S P (Daughter of Resident) published on 11 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad spent 3 weeks in Lambwood Heights after being in hospital for 3 weeks, my dad arrived in Lambwood Heights very underweight and poorly. It was amazing to see how much he had improved both physically and mentally due to the care and support of all the staff in Lambwood Heights. Nothing was too
much trouble.

Reply from Nicola Latham, Client Relations Manager at Lambwood Heights Care Home

Thank you very much for taking time to review Lambwood Heights your comments will be shared with the whole team. We are delighted to have helped your dad feel much better!


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Review from David B (Brother of Resident) published on 17 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were concerned about the resident going into a Care Home, especially at this time.
We were informed that we were not allowed into the home when she was admitted due to the Covid-19 rules, but the way this was handled was excellent.
She has been here now for two months and is much happier, safer
and cared for than when she was at home on her own.
On our first visit, you could see the change in her, smiling, singing and dancing in the Summer House.
Thanks to all the staff for your hard work.

Reply from Nicola Latham, Client Relations Manager at Lambwood Heights Care Home

Many thanks for your very kind review, the whole team appreciate your comments. It is our pleasure and delight to have your sister living with us.


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Current Review Score: 9.8 (9.812)

Overview of Review Score

The Review Score of 9.8 (9.812) out of 10 for Lambwood Heights Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 38 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.812 for Lambwood Heights Care Home is calculated as follows: ( (373 Excellents x 5) + (73 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 452 Ratings = 4.812

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lambwood Heights Care Home is based on 38 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 73 registered maximum number of service users is 14.6, which has been reached with 38 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Aug 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (17)

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Meet the Team (4)

Luciana

Luciana Dobos

Job Title: General Manager

Joined: 2022

I started working in the Care Sector in April 2012, at the age of 23. As a young person, coming from a different country, I was very excited to receive an opportunity to join a successful team and learn how great care is delivered.


I have not only matured with age but I have grown as a person amongst special individuals that I have been fortunate enough to meet in the past 10 years during my career path going from a Care Assistant role to a Reminiscence Coordinator, Deputy Manager and becoming a General Manager.


I strive to help as much as I can and support the team by sharing all my knowledge and empowering people to achieve their full potential. My goal within the Care Sector is to continue helping people feel loved and an individual, be they residents, relatives, or staff.


Outside of work, I love spending time with my family, travelling and reading as much as I can in between!


Eva

Eva Bucur

Job Title: Deputy Manager

Joined: 2023

I started my journey in Health and Social Care over a decade ago; since then, I have worked in a variety of different areas, such as Physical Disability, Learning Disability and Residential Care. I am proud and passionate to work at Lambwood Heights as Deputy Manager, and my primary aim within my role is to create and lead a people-centred function team that delivers the best possible experience for our residents, ensuring they continue to lead a happy and purposeful life.


Sally

Sally Wakeman

Job Title: Client Relations Assistant

Joined: 2019

I have been in the Health and Social Care Sector for 30 years, reaching my ambition to become a Registered Manager. I joined Oakland Care in October 2019 and have worked in various roles throughout this time and settled as the homes’ Client Relations Assistant.


Every day I walk through the door, I still get the wow feeling, thinking how lucky we are to have Lambwood Heights as a place to call home for our residents and a beautiful place to work. I thoroughly enjoy this role and meeting people as they begin their care journey and supporting them in discovering that we see it as a new chapter to be enjoyed to the full.


Kamila

Kamila Stroka

Job Title: Head Chef

Joined: 2020

I joined Lambwood Heights in February 2020 and bring a lot of experience and knowledge to my role of Head Chef at Lambwood Heights having previously worked at Village Kitchen, La Sala and Chigwell Hall.


We pride ourselves that the daily menu has enough variety for residents to enjoy something different each day. It’s important to get regular feedback from our residents on their likes and dislikes whilst ensuring their dietary and nutritional needs are met.


We often have themed days such as Caribbean Day and always have Fish and Chip Fridays! I like to ensure residents have their favourite meals too and our milkshakes are very popular.


When not in the kitchen I enjoy spending time with my son Antoni and long walks with my dog.