Lambwood Heights Care Home

244 Lambourne Road, Chigwell IG7 6HX
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9.8 92 Reviews
  • Lambwood Heights Care Home, Chigwell
Oakland Care's qward-winning Lambwood Heights Care Home is a luxury, purpose-built home offering the highest quality residential, nursing, memory and respite care focused on you and your loved ones.

Lambwood Heights is set in beautiful, peaceful, luxurious surroundings close to the centre of Chigwell and Grange Hill Underground station (Central Line).

The beautifully designed, spacious rooms benefit from private en-suite wet rooms, a café bistro, full-screen cinema room, hair and beauty salon, multiple air-conditioned lounges and a beautiful courtyard garden with views from balconies around the home support daily living.

The bespoke care plans and varied choice of lifestyle activities ensure residents will receive the very best care and have the freedom to explore and enjoy a range of hobbies.

Lambwood Heights is part of Oakland Care and creates a comfortable living that promotes individuality. The personalised and high-quality care plans, five-star environment and fulfilling activities programme, are designed to enhance each and every day.

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Care Provided by Lambwood Heights Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 73 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Independent Living Training
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Luciana Dobos (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (73)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (73)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Lambwood Heights Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,712
    • Self-Funded Residential Dementia Care from £1,815
    • Self-Funded Nursing Care from £1,870
  • (these prices are only a guideline, please contact Lambwood Heights Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Lambwood Heights Care Home Reviews (92)

Total of 92, showing 81-92
9.8

Lambwood Heights Care Home has a Review Score of 9.8 (9.812) out of 10, based on 38 reviews in the last 2 years. Over all time Lambwood Heights Care Home has 92 reviews.

Overall Experience

  • 75
  • 14
  • 3
  • 0
  • 0

Date Published

92
10
22
38
54

Review from Adrienne B (Respite Resident) published on 12 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I spent two weeks respite at Lambwood in July after having major surgery. I found all staff to be helpful. Facilities were good but because of Covid, some things were not possible. They did set up a garden room for visitors to come, but this was hard as you had to wait for a slot. I would certainly
go again.

Reply from Nicola Latham, Client Relations Manager at Lambwood Heights Care Home

Thank you for taking the time to review Lambwood Heights. Your feedback and comments will be shared with all the team. It was our pleasure to help you recover.


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Review from Ian C (Son of Resident) published on 11 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely surroundings and superior quality of the rooms and facilities. Nursing care is good with friendly staff, very kind and supportive of my mother. There is a need to ensure specific dietary preferences are met at all times, and staff response is timely for my mother's needs.
Obviously, in these
surreal times, it is very difficult to determine the actual reality as I am unable to spend time in the home itself when visiting.

Reply from Nicola Latham, Client Relations Manager at Lambwood Heights Care Home

Thank you for taking the time to review Lambwood Heights. Your comments and observations are much appreciated.


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Review from A P (Friend of Resident) published on 9 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I find all staff very friendly and helpful. They always keep you informed about the resident. Everything seems very high standard and well run. I have not had the chance to go inside at the moment because of covid 19; I look forward to seeing more of the care home when I can visit someday.

Reply from Nicola Latham, Client Relations Manager at Lambwood Heights Care Home

Thank you for taking the time to review Lambwood Heights, your comments are valued by the whole team. We very much look forward to welcoming you in person soon.


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Review from Paul O (Son of Resident) published on 12 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lambwood Heights is an exceptionally well-appointed care home. Having had absolutely awful treatment at the hands of the local NHS, the fantastic staff have been so caring and attentive, the improvement in my father's condition has been nothing short of miraculous. The staff at Lambwood Heights are
incredibly caring and highly professional. Nothing is too much trouble for them whatever my father's needs, the staff are always ready to help and change things. This is true of every member of staff from the receptionist, to the chef, the nurses and everyone - all show so much compassion. Even in the most trying circumstances of COVID-19, the staff have really gone the extra mile to make things easier for the residents and relatives. I cannot recommend Lambwood Heights highly enough! Thank you to all the staff at Lambwood Heights!

Reply from Nicola Latham, Client Relations Manager at Lambwood Heights Care Home

Many thanks for such a lovely review, the whole team will find your words encouraging. It is our privilege to care for your Father and to continue to help him live the best life possible.


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Review from Christopher O (Son of Resident) published on 2 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad is an intelligent man whose body has started to deteriorate. After a few spells in hospital, it felt like the NHS was giving up. Indeed, the NHS discharge was on the basis you will never walk again. The experience at Lambwood Heights could not be more different. From support with the fight with
the NHS to let him go into Lambwood Heights rather than one the NHS dictated they should select, to the loving care and treatment he has received. Lambwood Heights team could not have been more supportive of both my father and us as relatives. The care, facilities, staff and management are exemplary. They show just how we should care for and treat our elderly. The improvement over what was provided by the NHS is orthogonal. Dad has settled in enjoys the facility, services and entertainment offered. Nothing is too much trouble for the team at Lambwood Heights. Dad progresses and albeit with assistance and a frame has started his journey back to mobility. I rate Lambwood very highly.

Reply from Nicola Latham, Client Relations Manager at Lambwood Heights Care Home

Very many thanks for such a lovely review, the whole team really appreciate your kind words and thoughts. It is our honour to have your Dad with us.


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Review from Jessica S (Daughter of Resident) published on 2 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lambwood Heights Care Home creates a warm and happy environment for the elderly. My mother really enjoyed her day visit for 'Fish and Chip Friday'. She said that the staff were very sweet and she loved singing songs with the other residents. The day was well organised and management go above and beyond
to cater to your needs.

Reply from Nicola Latham, Client Relations Manager at Lambwood Heights Care Home

Thank you for your lovely review and kind words. We very much look forward to organising more events in the future.


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Review from Nigel C (Son of Resident) published on 4 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lambwood Heights is without doubt an excellent care home. The management and staff teams are professional at every level and are always available to discuss any part of the care being given to ensure each resident's personal needs are met in full.

Reply from Nicola Latham, Client Relations Manager at Lambwood Heights Care Home

Many thanks for your kind review, it is always so valuable to receive such positive feedback.


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Review from Geraldine C (Next of Kin) published on 22 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with the exceptional care Lambwood Heights provide for my aunt who has Alzheimer’s and poor eyesight. From the moment you walk through the door you are greeted with warmth and friendliness from a very dedicated team. I have total peace of mind because I have seen how the staff
work alongside the residents to give them personalised care and treat them with dignity and great respect. My aunt’s behaviour could be very challenging at times, but now through their hard work and commitment, she has calmed down and settled well. The home work well with the local memory team and their own doctor to ensure my aunt’s health is priority. I am always updated on her condition and consulted with every decision made. The staff are truly amazing and I wouldn’t hesitate to recommend Lambwood Heights to anyone. They deliver 100% professionalism, compassion and outstanding care in every department. It is clearly noticeable that all residents are at the heart of everything they do.

Reply from Nicola Latham, Client Relations Manager at Lambwood Heights Care Home

Thank you so much for your kind review. It makes an enormous difference to the whole team to receive such encouragement and support. It is our privilege to care for your aunt.


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Review from Diane (Daughter of Resident) published on 22 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went into Lambwood Heights for end of life care. She had the kindest most attentive staff around her at all times.
The circumstances were difficult due to Coronavirus but we saw the home prior to Mum going in so could visualise where Mum would be staying.
The nurses called every day updating
us on Mum's progress.

Reply from Nicola Latham, Client Relations Manager at Lambwood Heights Care Home

Many thanks for your kind words, it was our honour to have your Mum under our care at that stage of her life.


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Review from Carole L (Daughter of Resident) published on 20 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother came to Lambwood Heights in March 2020, she has been so well cared for, and is now a permanent resident and has her beautiful room and ensuite.
It is more like a luxury hotel, beautifully decorated. Everything is of the highest standards. There's a great atmosphere the minute you enter.
The
food is excellent, with lots of variety. Every single member of staff are so kind, happy and helpful, nothing is too much for them to make Mum's life good.
There's always plenty of stimulation and activities to do, which is encouraged if they so wish to participate. I know it is the best place for Mum, she is very happy and she has the very best loving care there.
I would say to anyone thinking about a care home, without any hesitation whatsoever, I highly recommend Lambwood Heights.

Reply from Nicola Latham, Client Relations Manager at Lambwood Heights Care Home

Thank you so much for such lovely words, it is our privilege to have your Mum living with us.


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Review from H H (Daughter of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased with the care and attention that my parents receive. Lambwood Heights is a beautiful welcoming home that I can highly recommend.

Reply from Nicola Latham, Client Relations Manager at Lambwood Heights Care Home

Thank you for your kind review, we are delighted to be caring for your parents.


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Review from Christine M (Daughter of Resident) published on 17 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is beautifully presented and has been carefully designed to meet the needs of the residents. The attention to detail is representative of the quality of individualised care offered to each client. The staff are all very responsive and caring and encourage each resident to fulfil their
potential. No task is too much, and any matter arising is addressed promptly. The senior management team also spend time talking to and getting to know the residents, providing an opportunity for direct feedback.
My mother recently spent 4 weeks respite care at Lambwood Heights; she enjoyed the activities and socialising and made significant progress with her mobility. Thank you.

Reply from Nicola Latham, Client Relations Manager at Lambwood Heights Care Home

Many thanks for your kind review, it always means so much to the care team to get such positive feedback.


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Current Review Score: 9.8 (9.812)

Overview of Review Score

The Review Score of 9.8 (9.812) out of 10 for Lambwood Heights Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 38 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.812 for Lambwood Heights Care Home is calculated as follows: ( (373 Excellents x 5) + (73 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 452 Ratings = 4.812

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lambwood Heights Care Home is based on 38 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 73 registered maximum number of service users is 14.6, which has been reached with 38 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Aug 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (17)

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Meet the Team (4)

Luciana

Luciana Dobos

Job Title: General Manager

Joined: 2022

I started working in the Care Sector in April 2012, at the age of 23. As a young person, coming from a different country, I was very excited to receive an opportunity to join a successful team and learn how great care is delivered.


I have not only matured with age but I have grown as a person amongst special individuals that I have been fortunate enough to meet in the past 10 years during my career path going from a Care Assistant role to a Reminiscence Coordinator, Deputy Manager and becoming a General Manager.


I strive to help as much as I can and support the team by sharing all my knowledge and empowering people to achieve their full potential. My goal within the Care Sector is to continue helping people feel loved and an individual, be they residents, relatives, or staff.


Outside of work, I love spending time with my family, travelling and reading as much as I can in between!


Eva

Eva Bucur

Job Title: Deputy Manager

Joined: 2023

I started my journey in Health and Social Care over a decade ago; since then, I have worked in a variety of different areas, such as Physical Disability, Learning Disability and Residential Care. I am proud and passionate to work at Lambwood Heights as Deputy Manager, and my primary aim within my role is to create and lead a people-centred function team that delivers the best possible experience for our residents, ensuring they continue to lead a happy and purposeful life.


Sally

Sally Wakeman

Job Title: Client Relations Assistant

Joined: 2019

I have been in the Health and Social Care Sector for 30 years, reaching my ambition to become a Registered Manager. I joined Oakland Care in October 2019 and have worked in various roles throughout this time and settled as the homes’ Client Relations Assistant.


Every day I walk through the door, I still get the wow feeling, thinking how lucky we are to have Lambwood Heights as a place to call home for our residents and a beautiful place to work. I thoroughly enjoy this role and meeting people as they begin their care journey and supporting them in discovering that we see it as a new chapter to be enjoyed to the full.


Kamila

Kamila Stroka

Job Title: Head Chef

Joined: 2020

I joined Lambwood Heights in February 2020 and bring a lot of experience and knowledge to my role of Head Chef at Lambwood Heights having previously worked at Village Kitchen, La Sala and Chigwell Hall.


We pride ourselves that the daily menu has enough variety for residents to enjoy something different each day. It’s important to get regular feedback from our residents on their likes and dislikes whilst ensuring their dietary and nutritional needs are met.


We often have themed days such as Caribbean Day and always have Fish and Chip Fridays! I like to ensure residents have their favourite meals too and our milkshakes are very popular.


When not in the kitchen I enjoy spending time with my son Antoni and long walks with my dog.