Figbury Lodge

2 Mitchell Road, Canford Heath, Poole BH17 8US
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9.8 54 Reviews
  • Figbury Lodge, Poole
Welcome to Figbury Lodge. At Figbury Lodge the team aim to run a service that delivers the type of care that they would want for their own loved ones.

The service manager, team leaders, administrators, support workers, domestics, cooks, activities champions and maintenance operatives ensure that they have considered all angles of making Figbury Lodge as much of a home as possible.

Figbury Lodge, in Canford Heath, will provide 50 care and 10 nursing beds, alongside 20 intermediate beds – a bridge between hospital and home – 10 of which will also be nursing.

Four accommodation wings incorporating various communal areas.

- 80 beds with private bathroom facilities.
- A multi-purpose room for activities and events.
- Separate dining rooms, lounges and quiet spaces.
- Large fully landscaped courtyard garden with outdoor seating and a seaside themed garden area
- Pitch and putt, a hobby shed and raised planting beds.
- a community hub and facilities which will be accessible to members of the wider community.
- A hairdressing salon and shop.
- A giant chessboard.

The home will offer enhanced support and facilities to Poole residents, including rehabilitation with clients accepted on a referral basis by the NHS and the Council.

Show Figbury Lodge on the Map

Care Provided by Figbury Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Kim Harris (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (80)
    • Single Rooms with ensuite Wet Room (80)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2019

Funding & Fees Guide for Figbury Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Gardens

Figbury Lodge Reviews (54)

Total of 54, showing 1-20
9.8

Figbury Lodge has a Review Score of 9.8 (9.831) out of 10, based on 38 reviews in the last 2 years. Over all time Figbury Lodge has 54 reviews.

Overall Experience

  • 42
  • 10
  • 2
  • 0
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Date Published

54
5
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38
16

Review from J R (Grandson of Resident) published on 17 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in Figbury Lodge for almost a month now. I am very pleased with the way dad is looked after; he seems happy and contented, and most of all, he is in a safe environment with great staff and a happy atmosphere. Thank you to all the staff who care for my dad. A huge pat on the back to
you all.

Reply from Kim Harris, Home Manager at Figbury Lodge

Thank you so much for your kind words. We're delighted to hear that your father is happy, contented, and feels safe at Figbury Lodge. It's wonderful to know that the staff and atmosphere have made such a positive impact. We truly appreciate your recognition of our team, and we'll continue to provide the best care for your father. Thank you once again for your support and trust in us.


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Review from C B (Wife of Resident) published on 5 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

On the whole, we are satisfied with the service. My husband is a difficult resident mainly to due his frustration due to lack of mobility. We had had a number of issues, but now mainly been resolved.

Reply from Kim Harris, Home Manager at Figbury Lodge

Thank you for taking the time to share your feedback. We're glad to hear that, overall, you're satisfied with the service we provide. We understand that frustration can arise due to mobility challenges, and we truly appreciate your patience and understanding as we work together to address any concerns. It's great to know that the issues you faced have now been resolved, and we'll continue to ensure that your husband receives the best possible care. If you ever have any further concerns or need assistance, please don't hesitate to reach out to us.


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Review from J G (Son of Resident) published on 21 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We could not ask for a better care home for my mother during her last few months. All the staff, without exception, were not only caring but also polite, helpful and accommodating. The transition from hospital to care home and onward to the funeral directors was seamless and carried out with respect
and dignity. We would thoroughly recommend Figbury lodge.

Reply from Kim Harris, Home Manager at Figbury Lodge

Thank you for leaving us this really kind review about the care of your mother. It really means a lot to us and the team will be touched to read it.


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Review from Brigette N (Wife of Resident) published on 13 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly my husband wasn't at Figbury Lodge for very long as he passed away in May, but for the few months he was there he was treated with dignity and respect and given the very best care. On my husband's passing, I felt I was supported by the whole team at such a sad time. I go back and visit now and
again and always feel welcome. Thank you to everyone.

Reply from Kim Harris, Home Manager at Figbury Lodge

Thank you for taking the time to leave us a review, the team really appreciate it. We are so sorry for the loss of your husband.


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Review from Kath B (Daughter of Resident) published on 16 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was admitted as a resident at Figbury Lodge to enable my husband and I some respite whilst taking a break. I cannot thank Figbury Lodge enough for the care my mum received during this period. The staff I feel went over and above to ensure mum's anxiety about being placed here (or any home) was
negated by their care, respect, and humility. Mum's last words whilst saying goodbye to the other residents were "see you again". I think this says and speaks for itself of both her and our experience.

Reply from Kim Harris, Home Manager at Figbury Lodge

Thank you for leaving us such a kind review about the care for your mum, I will pass your lovely comments on to the rest of the team.


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Review from Mandy T (Daughter of Resident) published on 13 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Some of the staff really cared, while others I felt were just doing a job. When my mum didn't eat I fed her, which is what a staff member could do as I can't visit very often. The rooms are lovely. I had to wash her drinking glass as it was dirty and she had the same one for several days.

Reply from Kim Harris, Home Manager at Figbury Lodge

Thank you for taking the time to leave us a review. I will pass your feedback on.


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Review from J P (Daughter of Resident) published on 18 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has only been here for a few weeks and I feel very happy with his care. The carers are lovely and friendly.

Reply from Kim Harris, Home Manager at Figbury Lodge

Thank you for taking the time to leave us this lovely review about the care of your dad. Our team will be touched to read it.


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Review from M G (Granddaughter of Resident) published on 18 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During the evening meal get-together, everyone was really friendly and made my nan smile and laugh. The carers seem to really get to know who they are looking after and make them feel at home.

Reply from Kim Harris, Home Manager at Figbury Lodge

Thank you for taking the time to leave us this lovely review, our team will be touched to read it.


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Review from C P (Wife of Resident) published on 18 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband came here in April and I have found that all the staff are very friendly towards him and me. He cannot talk very well and they are very patient in trying to understand what he is saying.

Reply from Kim Harris, Home Manager at Figbury Lodge

Thank you for leaving these kind words, the whole team really appreciate it.


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Review from J H (Daughter-in-law of Resident) published on 13 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law has been at Figbury for nearly 2 years. He is so happy here and well cared for. They treat all the residents as individuals, with dignity and respect. I could not wish for a better home.

Reply from Kim Harris, Home Manager at Figbury Lodge

Thank you for taking the time to write us this lovely review about the care of your father-in-law. The team will be touched to read it.


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Review from D S (Grandson of Resident) published on 1 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Grandmother has been at Figbury for over a year and it’s well looked after by the staff. The facility are very good. Always clean and tidy. Would totally recommend this home to anyone who has a family member in need.

Reply from Kim Harris, Home Manager at Figbury Lodge

Thank you so much for leaving us a review about the care of your grandmother, the team will be touched to read this.


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Review from Julia M (Daughter of Resident) published on 12 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has been a resident at this care home for almost a year and a half. He is happy, safe, and well cared for here, and is a very lovely environment to be in and visit. We very much enjoy attending the excellent activity sessions held by the activities coordinator who is exceptional at her job -
she is a gem to this care home. I have even been happy to bring along my children and our pets (dog, hamster, tortoise) to this home where I feel they are happy to see their Grandad being well cared for and enjoying being with the other residents. The only negative thing is that sometimes there is never enough care staff to meet the needs of the residents.

Reply from Kim Harris, Home Manager at Figbury Lodge

Thank you for taking the time to write us a review, we really appreciate it. We are so pleased to hear that your dad feels happy and safe here with us at Figbury Lodge. Your feedback will be passed on.


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Review from W H (Relative of Resident) published on 21 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On entering the care home the staff greet you with a friendly and welcoming smile. The home is very clean and tidy. The residents are well looked after. The resident I go to see has a lovely room the staff are always patient and very caring and nothing is too much trouble when you ask for any information.
I have visited during an activities session and they all appear to be enjoying themselves doing the activities with the staff.

Reply from Kim Harris, Home Manager at Figbury Lodge

Thank you for your lovely words, I will make sure to pass this onto the rest of the team.


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Review from L R (Friend of Resident) published on 11 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is only my second visit, therefore some boxes to cross are not applicable. I have been impressed so far, good cleanliness, warm and friendly staff. Excellent curry evening. Nice atmosphere, rooms good, wet room excellent, ample parking, security excellent.

Reply from Kim Harris, Home Manager at Figbury Lodge

Thank you for taking the time to leave us this lovely review, it really means a lot to the whole team.


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Review from J F (Wife of Resident) published on 11 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my husband has been at Figbury Lodge, the staff and carers have looked after him so well. I know on days when my husband wears a specific shirt who the carer is ! My husband loves his music and when he goes to activities, it brings out the best in him. I do see, first-hand, what staff and carers
do as I am there quite a lot. My husband and myself can't thank you all enough for your kindness and support! Only one small wish and that's a minibus to take a few residents out for an outing. I know this can be difficult and understand fully expensive.

Reply from Kim Harris, Home Manager at Figbury Lodge

Thank you for taking the time to leave us this brilliant review. We are so delighted to hear that your husband is enjoying our activities. Your feedback will be passed on.


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Review from M M (Friend of Resident) published on 7 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We came to visit out friend on the curry night and we had a lovely time. Everyone was really friendly and the food was fantastic. We were very impressed with how nice the activity room was and everywhere was so clean! We were shown our friend's room and it was homely and comfy looking. All in all, we
had a great time.

Reply from Kim Harris, Home Manager at Figbury Lodge

Thank you for leaving this lovely review, we are glad you enjoyed curry night! You are welcome any time.


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Review from S M (Friend of Resident) published on 7 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are always very welcome when we visit and the facilities are kept extremely clean and well presented. the staff although very busy make time to talk with us and address any issues or questions we have. Figbury Lodge has a friendly family atmosphere.

Reply from Kim Harris, Home Manager at Figbury Lodge

Thank you for leaving us this lovely review. Your kind words will be passed onto the rest of the team.


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Review from N M (Friend of Resident) published on 7 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Attended the curry night with my family to see a resident. The staff were very friendly and hospitable. Providing a great service with drinks and food and encouraged us to be social with the other residents. Facilities were great and everyone had a smile on them.

Reply from Kim Harris, Home Manager at Figbury Lodge

Thank you for leaving us this lovely review. Your kind words will be passed onto the rest of the team.


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Review from A G (Daughter of Resident) published on 7 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What fun! There are so many smiles on staff and resident's faces. It is so good to see my mum so happy and looked after. It is reassuring to know that her emotional needs are met as well as her physical. Great place!

Reply from Kim Harris, Home Manager at Figbury Lodge

Thank you for leaving us this lovely review. Your kind words will be passed onto the rest of the team.


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Review from S P (Granddaughter of Resident) published on 7 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Making it possible for some normality and providing a way to have a family meal in a space where Nan felt comfortable was very much appreciated.

Reply from Kim Harris, Home Manager at Figbury Lodge

Thank you for leaving us this lovely review. Your kind words will be passed onto the rest of the team.


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Current Review Score: 9.8 (9.831)

Overview of Review Score

The Review Score of 9.8 (9.831) out of 10 for Figbury Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 38 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.831 for Figbury Lodge is calculated as follows: ( (375 Excellents x 5) + (52 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 438 Ratings = 4.831

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Figbury Lodge is based on 37 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 37 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 May 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Figbury Lodge

What types of Care is Figbury Lodge registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Figbury Lodge provide?

Palliative Care & Own GP if required are other types of care provided.

How many Rooms does Figbury Lodge have?

There are 80 Single Rooms.

What are the Facilities & Services at Figbury Lodge?

Gardens is one of the Facilities & Services.

How far is Figbury Lodge to the centre of Poole?

2.6 mile(s) as the crow flies, distance by road may be significantly further.