Figbury Lodge

2 Mitchell Road, Canford Heath, Poole BH17 8US
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9.8 54 Reviews
  • Figbury Lodge, Poole
Welcome to Figbury Lodge. At Figbury Lodge the team aim to run a service that delivers the type of care that they would want for their own loved ones.

The service manager, team leaders, administrators, support workers, domestics, cooks, activities champions and maintenance operatives ensure that they have considered all angles of making Figbury Lodge as much of a home as possible.

Figbury Lodge, in Canford Heath, will provide 50 care and 10 nursing beds, alongside 20 intermediate beds – a bridge between hospital and home – 10 of which will also be nursing.

Four accommodation wings incorporating various communal areas.

- 80 beds with private bathroom facilities.
- A multi-purpose room for activities and events.
- Separate dining rooms, lounges and quiet spaces.
- Large fully landscaped courtyard garden with outdoor seating and a seaside themed garden area
- Pitch and putt, a hobby shed and raised planting beds.
- a community hub and facilities which will be accessible to members of the wider community.
- A hairdressing salon and shop.
- A giant chessboard.

The home will offer enhanced support and facilities to Poole residents, including rehabilitation with clients accepted on a referral basis by the NHS and the Council.

Show Figbury Lodge on the Map

Care Provided by Figbury Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Kim Harris (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (80)
    • Single Rooms with ensuite Wet Room (80)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2019

Funding & Fees Guide for Figbury Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Gardens

Figbury Lodge Reviews (54)

Total of 54, showing 21-40
9.8

Figbury Lodge has a Review Score of 9.8 (9.831) out of 10, based on 38 reviews in the last 2 years. Over all time Figbury Lodge has 54 reviews.

Overall Experience

  • 42
  • 10
  • 2
  • 0
  • 0

Date Published

54
5
12
38
16

Review from V R (Friend of Resident) published on 7 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having only visited twice, I must say my experience of Figbury Lodge is excellent and I am assured that my friend will have an enjoyable stay.
The staff have impressed me with confidence in saying that my friend will be well cared for.

Reply from Kim Harris, Home Manager at Figbury Lodge

Thank you for leaving us this lovely review. Your kind words will be passed onto the rest of the team.


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Review from L J (Daughter-in-law of Resident) published on 7 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love coming to Figbury, a very warm and pleasant atmosphere. Carers and staff are always very welcoming. They can't do enough for the residents.
My mother-in-law is very happy at Figbury. I couldn't ask for a better home for her to be in. She really enjoys all of the activities. I've worked in a
lot of care homes and I think this is definitely one of the best.

Reply from Kim Harris, Home Manager at Figbury Lodge

Thank you for leaving us this lovely review. Your kind words will be passed onto the rest of the team.


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Review from O S (Granddaughter of Resident) published on 7 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my nan receives at Figbury is above and beyond. The staff are so kind, caring and so loving, bringing a smile to her face. The activities team are phenomenal, providing such varied and creative ideas which keep the resident's minds active and socialising all the residents. The personalised
and personable care my nan receives, and all the support and love. I know my nan is in the best place, with the most caring staff, getting the best possible care. Thank you.

Reply from Kim Harris, Home Manager at Figbury Lodge

Thank you for leaving us this lovely review. Your kind words will be passed onto the rest of the team.


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Review from M C (Wife of Resident) published on 6 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is always warm and friendly - the staff are constantly caring and invested in us but particularly the people they care for, always using their first names and paying attention to them first. All my family and friends who have come at very pleased with the care that my husband receives and
always say how lovely it is - clean and bright. The wide corridors are a big bonus as well as the bedrooms looking onto a very pleasant garden. We can come at any hour to see our families. The entertainment is varied and fun - anyone can join in. I feel happy that he is so well cared for and his brother and wife are happy too.

Reply from Kim Harris, Home Manager at Figbury Lodge

Thank you for leaving us this lovely review. Your kind words will be passed onto the rest of the team.


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Review from Rosanna M (Friend of Resident) published on 1 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff extremely kind and always make time to talk to us and make us feel extremely welcome. The care home is kept very clean, we have never seen it untidy. One staff member in particular went out of her way to aid us and take care of us on our visit.

Reply from Kim Harris, Home Manager at Figbury Lodge

This is such a lovely review to read, thank you. Our team strive to achieve the best quality of care and make sure the standard of our home is always top-notch. Your kind words will be passed on.


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Review from W H (Son of Resident) published on 22 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with all the care Mum has had since she has been in Figbury. The staff are so very kind and nothing is too much trouble.
Absolutely recommend this care home, the manager gave total reassurance when we first came in as was really sceptical about Mum going into care but really should not
have worried.
Other relatives are very friendly and lovely too.

Reply from Kim Harris, Home Manager at Figbury Lodge

Thank you so much for leaving us this fab review, I will pass your kind words onto the rest of the team.


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Review from Maureen L (Daughter of Resident) published on 28 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Figbury Lodge now for almost four years. During these years, she has been wonderfully taken care of, but the experience of the last month or so has been incredible. Mum, aged 99, fell in her room, and the paramedics were called, and she was taken to the hospital. To cut a long story
short, she had a hip replacement, eventually returning home to Figbury after just over a week. The care given to us while she was in hospital by the manager of Figbury was exceptional in every way and one of the team leaders even visited the hospital as I had expressed concerns about her care. Now, she is totally reliant on the care of the fantastic team, and I couldn't be happier that she is cared for so well. Figbury Lodge is a wonderful caring home and even cares for the families. Thank you so much for all you do.

Reply from Kim Harris, Home Manager at Figbury Lodge

This is such a great review to read; thank you. Your kind words will be passed on to the rest of the wonderful team.


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Review from Julie W (Daughter of Resident) published on 20 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whilst Dad was only in Figbury Lodge for a few weeks of rehab, he was made to feel at home from the moment we arrived.
When we left, so many staff came out to wish him well; he was very well cared for and looked after.
All staff were also attentive to our needs as a family and always answered any
questions.

Reply from Kim Harris, Home Manager at Figbury Lodge

This is such a lovely review to read, thank you. It is a privilege to be able to provide this care for your dad. Your kind words will be passed on.


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Review from G G (Respite Resident) published on 26 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have all been very helpful, friendly and professional, I did enjoy my stay. The food was always very tasty and a sufficient amount was served. I am happy to recommend Figbury Lodge Care Home.

Reply from Kim Harris, Home Manager at Figbury Lodge

Thank you for leaving us this wonderful review, it really means a lot to all of us here at Figbury Lodge.


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Review from Charlotte J (Granddaughter of Resident) published on 18 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic care facility, my grandmother has lived here for two years and the level of care she receives is amazing. After losing her husband, who also lived here late last year, her emotional needs are clearly being met. We are so grateful to all the staff.

Reply from Kim Harris, Home Manager at Figbury Lodge

Thank you so much for this wonderful review, it really is a delight to hear positive feedback like this. Your kind words will be passed on to the rest of the team.


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Review from D M (Sister of Resident) published on 10 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Needs more activities. My brother locks himself in his room if no activities are happening then he will get aggressive. He needs to be around people. Could do with more activities.

Reply from Kim Harris, Home Manager at Figbury Lodge

Thanks for taking the time to leave us a review, your feedback will be passed on. and rectified.


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Review from G T (Sister of Resident) published on 28 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister was admitted to the home for a short stay and we are very pleased with everything.
Being a bit sceptical about going into a care home, we need not have worried. Staff and residents are all lovely and made to feel very much at ease.

Reply from Kim Harris, Home Manager at Figbury Lodge

Thank you for leaving us this lovely review, your kind words will be passed on to the rest of the wonderful team.


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Review from John T (Husband of Resident) published on 26 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My darling wife became a resident a year ago. The change has been remarkable for a frail timid person with little conversation to a vibrant confident lady.
In june we celebrated our 60th wedding anniversary and this fantastic home and staff helped us celebrate with family friends and residents with
entertainment, a special cake and sparkling wine. Thank you to everyone.

Reply from Kim Harris, Home Manager at Figbury Lodge

This is such a great review to read. we are so happy to hear of the changes in your wife's life this is great news. Your kind words will be passed on to the rest of the team.


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Review from L E (Daughter of Resident) published on 21 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Figbury Lodge care home has a lovely, kind and caring staff who have time for their clients. Dad's room is always exceptionally clean and is ensuite which is a real bonus. Food mostly has been very good and plenty of variety. The care staff are available to discuss any issues and are always willing
to help. I highly recommend this care home along with the daily activities.

Reply from Kim Harris, Home Manager at Figbury Lodge

Thank you for leaving us this lovely review. We are so pleased to hear that you are happy with your dad's care. Your kind words will be passed onto the rest of the team.


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Review from A L (Granddaughter of Resident) published on 21 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are supportive to residents and the activities team have enabled us to maintain strong friendships and make new ones. The range of activities have been brilliant for the variety and level of involvement.

Reply from Kim Harris, Sales and Marketing Coordinator at Figbury Lodge

Thank you for leaving us this kind review, we are so pleased to hear that you are happy with the range of activities and involvement.


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Review from Colleen J (Resident) published on 20 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Figbury Lodge is the best place to be! The carers are so kind to everyone. Nothing is too much trouble for them. They know when we feel happy and when we feel sad. We really enjoy activities. We are so lucky to live here. This is a magic place.

Reply from Kim Harris, Home Manager at Figbury Lodge

Thank you so much for leaving us this lovely review, it is a privilege to be able to provide this care for you and all of the residents. We are so pleased to hear that you are happy here with us at Figbury Lodge.


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Review from L B (Sister of Resident) published on 21 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was recently placed at Figbury Lodge Care Home for an interim period to being housed in assisted living. He is very happy there and his room is lovely and meets his needs. Staff are friendly, lovely and care for him very well. They are diverse to adapting to his needs and mobility. Physios
give a good service, as well as the nurses and carers. The building is bright and very clean.

Reply from Ellen Blaver, Home Manager at Figbury Lodge

Thank you for leaving us such a lovely review, we are pleased to hear that your brother is happy here with us at Figbury Lodge. Your kind comments will be passed on to the rest of the team.


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Review from I S (Son of Resident) published on 15 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent home. Clean, friendly and effective.

Reply from Ellen Blaver, Home Manager at Figbury Lodge

Thank you for leaving us a review, we really appreciate it.


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Review from L C (Daughter of Resident) published on 8 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful place for my father to have end-of-life care. Friendly staff from reception to care staff, cleaners or kitchen staff. Everyone was so kind and very helpful to my father and also to me, and for this, I will be forever grateful to thank you. Sorry, it's taken so long to finally send this but
I will never forget the help you have my father and me. Being an unpaid carer is the hardest thing I have ever done - it almost broke me.

Reply from Ellen Blaver, Home Manager at Figbury Lodge

Thank you for your lovely comments, we appreciate you taking the time to write this review. We are really pleased to hear that you felt your father was well looked after. Our condolences to you and your family.


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Review from D B (Wife of Resident) published on 18 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with the way my 94-year-old wife is being cared for and I take every opportunity of telling other people about the condition, food and care that is available at Figbury Lodge Care Home.

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Current Review Score: 9.8 (9.831)

Overview of Review Score

The Review Score of 9.8 (9.831) out of 10 for Figbury Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 38 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.831 for Figbury Lodge is calculated as follows: ( (375 Excellents x 5) + (52 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 438 Ratings = 4.831

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Figbury Lodge is based on 37 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 37 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 May 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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