Figbury Lodge

2 Mitchell Road, Canford Heath, Poole BH17 8US
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9.8 54 Reviews
  • Figbury Lodge, Poole
Welcome to Figbury Lodge. At Figbury Lodge the team aim to run a service that delivers the type of care that they would want for their own loved ones.

The service manager, team leaders, administrators, support workers, domestics, cooks, activities champions and maintenance operatives ensure that they have considered all angles of making Figbury Lodge as much of a home as possible.

Figbury Lodge, in Canford Heath, will provide 50 care and 10 nursing beds, alongside 20 intermediate beds – a bridge between hospital and home – 10 of which will also be nursing.

Four accommodation wings incorporating various communal areas.

- 80 beds with private bathroom facilities.
- A multi-purpose room for activities and events.
- Separate dining rooms, lounges and quiet spaces.
- Large fully landscaped courtyard garden with outdoor seating and a seaside themed garden area
- Pitch and putt, a hobby shed and raised planting beds.
- a community hub and facilities which will be accessible to members of the wider community.
- A hairdressing salon and shop.
- A giant chessboard.

The home will offer enhanced support and facilities to Poole residents, including rehabilitation with clients accepted on a referral basis by the NHS and the Council.

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Care Provided by Figbury Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Kim Harris (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (80)
    • Single Rooms with ensuite Wet Room (80)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2019

Funding & Fees Guide for Figbury Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Gardens

Figbury Lodge Reviews (54)

Total of 54, showing 41-54
9.8

Figbury Lodge has a Review Score of 9.8 (9.831) out of 10, based on 38 reviews in the last 2 years. Over all time Figbury Lodge has 54 reviews.

Overall Experience

  • 42
  • 10
  • 2
  • 0
  • 0

Date Published

54
5
12
38
16

Review from R D (Son of Resident) published on 18 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent care home with first-class staff - thank you.

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Review from Andrew H (Son of Resident) published on 25 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum transferred to Figbury Lodge from another care home in June 2022. On her arrival, the staff were very helpful, kind and considerate to her. Since then they have looked after her very well. It took my mum a very long time to get used to the different staff, but now she seems settled. All staff
on her unit work extremely hard and seem to work well as a team.

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Review from Stephen B (Son of Resident) published on 17 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is 91, has severe Alzheimer’s and from many years of anorexic behaviour and is a frail, old lady. Her condition had deteriorated to such an extent that my wife and I could no longer safely care for her. Nobody ever wants to have a parent moved into care, so it was with a heavy heart when she
moved into Figbury Lodge.


We should not have worried. In fact, we should have been delighted, as my mother now has constant care and companionship. Despite not eating for us, for her nurse, or for the dietitians in Poole Hospital, thanks to the wonderful Carers in Figbury Lodge she has gained weight. It would be nice to refer to the staff as being like family, but by their constant care of my mother, they are indeed better than family. We could not have done for my mother what the wonderful staff have done. My wife and I visit frequently, and all the staff are so friendly. My mother is not just a number. She is known by name. They take the time to update us.


Amazing care at Figbury Lodge.


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Review from A C (Daughter of Resident) published on 25 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been living at Figbury Lodge for two months. Due to Covid, cannot be moved and awaiting a vacancy in a home nearer to the family. Mum is happy at Figbury. The staff are caring, lovely and have a sense of humour like my mum. Very clean, however very black (no pictures or shelves in the
rooms. No complaints. The staff are friendly and helpful when I ring in. Working with masks all day, so difficult, they are so kind.

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Review from P G (Respite Resident) published on 29 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As I was in Figbury Lodge during the lockdown, there weren't any activities. I did not pay for my stay so cannot comment on value for money. I was well looked after and am very grateful. The Occupational Therapists were excellent.

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Review from Clive F (Son of Resident) published on 9 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

On behalf of my Mother who resided at Figbury Lodge she and I had no complaints about the excellent care she received. I was able to telephone regularly and unless at a time care was being given, I could always have a chat with mum on the phone. Very friendly and helpful staff who made you feel at home
when I visited. I am extremely grateful to the care Figbury Lodge staff gave to mum, thank you all.

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Review from Katy H (Daughter of Resident) published on 10 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into the care home last year due to a deterioration meaning she needed more round the clock care.
Ever since she has moved in the staff of Figbury Lodge have bent over backwards to provide support for her. She is cared for with a lovely personal touch that I see each time we have a
video call with her.
Figbury Lodge have been great at helping us to connect in a meaningful way with my mum during the pandemic offering us video calls each week. As there are four daughters it means we can all talk to her and see her on the call which we appreciate so very much.
The distance and lack of in person contact has been hard but Figbury Lodge and their staff's caring attention has made this period a little easier! I look forward to being able to thank all the staff in person one day!

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Review from J H (Daughter of Resident) published on 18 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was admitted following a fall at home. He appreciated the support in regarding his independence and valued how the staff treated him (with respect). For my part, I was in regular contact with the home, and they made every effort to keep me informed, despite the huge pressure the Covid-19 crisis
placed on them. The level of care and compassion given was excellent.

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Review from S M (Daughter of Resident) published on 29 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A really lovely home. Mum settled in well and we're delighted that she is so well cared for. Without exception, all the staff we've encountered have been professional, welcoming, cheerful, polite and caring to Mum but also to Dad and us (daughters), and the grandchildren too. Facilities are great, lovely
ensuite rooms, everywhere is really fresh and clean. Food is excellent, with individuals' likes/dislikes and changing dietary needs accommodated. Afternoon tea and cake is a big hit. Lovely range of activities available which are interesting and stimulating. Nice community links too (pre-Covid of course). Current Covid restrictions have been a massive challenge but one the home has handled so well. Most importantly, they've kept everyone safe. Lack of visitors has put a huge strain on the staff and they have done everything practically feasible to facilitate contact between residents and their loved ones. Thank you, well done to you all, you're doing a great job in difficult times.

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Review from Susan D (Sister of Resident) published on 3 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

While the staff seem efficient and the building is very pleasant unfortunately the upper management is not emphatic at all. During covid, no window or car park visits allowed. Appeals to the area manager resulted in very rude responses to family members.
In a caring profession, its outrageous loved
ones are denied contact in a safe environment when other care homes are going out of their way to help residents.
Would not send anyone to live in this establishment.
They failed in recent official care homes checks as not meeting standards. A disgrace.

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Review from Fran M (Daughter of Resident) published on 5 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been with you since October 2019, and he has settled in very well. He always seems very happy when I visit, and the staff are very friendly, kind and willing to help when there is a problem. The home is very tidy and clean. I would highly recommend this home to anyone. My dad loves the activities
they do and been out in the garden when the weather is nice as they have a big outdoor area.

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Review from P C (Daughter of Resident) published on 8 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everybody was so kind and caring for my Mum and family during very difficult times. First-class care home. First-class facilities and first-class staff.

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Review from Margaret G (Daughter of Resident) published on 23 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience is very good, home is clean, the staff are all lovely and very friendly and will help with anything we ask for. Food is nice, plenty of tea, coffee, fruit juice for visitors and residents all times of the day.

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Review from P T (Wife of Resident) published on 10 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband seemed to settle very quickly. Staff are always busy. Bedroom and wet floor bathroom like being in a hotel! As in past experience elsewhere, the laundry system could be improved. My husbands always seem to lose clothes.

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Current Review Score: 9.8 (9.831)

Overview of Review Score

The Review Score of 9.8 (9.831) out of 10 for Figbury Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 38 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.831 for Figbury Lodge is calculated as follows: ( (375 Excellents x 5) + (52 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 438 Ratings = 4.831

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Figbury Lodge is based on 37 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 37 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 May 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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