The bedroom facilities are modern, spacious and well equipped,
Paul R (Son of Resident)
Mum's day-to-day life has been enriched so much by moving into Elworth Grange.
Carol S (Daughter of Resident)
The environment is always immaculate and the staff are always friendly, helpful and attentive
R G (Son-in-law of Resident)
Our all inclusive fee gives peace of mind and allows residents to enjoy our facilities and services without having to worry about extra costs. It includes a monthly appointment at our onsite hair salon, regular chiropody appointments, a full and varied activity program, annual eye tests, annual dental check ups and transport and accompaniment to medical appointments where necessary.
The well-being of residents is a priority, and nothing is more important than keeping them in touch with their family and friends in any way possible. Elworth Grange are pleased to welcome visitors into their home, with no limit on the number of visitors for each resident. The home pride themselves on having an open-door policy.
Elworth Grange has plenty of onsite parking for visitors.
Elworth Grange has a Review Score of 9.8 (9.797) out of 10, based on 15 reviews in the last 2 years. Over all time Elworth Grange has 45 reviews.
Review from Eric R (Respite Resident) assisted by family/friend published on 9 October 2024
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Reply from Clare Sheehan, Careline Advisor at Elworth Grange
We'd like to extend our thanks for your kind words following your short care break with us at Elworth Grange Care Home. Positive feedback such as this is always so gratefully appreciated and will mean a lot to our kind care team. Please do let us know if we can offer any further support to you.
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Review from C D (Respite Resident) published on 27 September 2024
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Reply from Clare Sheehan, Careline Advisor at Elworth Grange
We'd like to extend our thanks for your kind words following your short care break with us at Elworth Grange Care Home. Positive feedback such as this is always so gratefully appreciated and will mean a lot to our kind care team. Please do let us know if we can offer any further support to you.
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Review from T H (Friend of Resident) published on 5 March 2024
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Review from C M (Daughter of Resident) published on 1 March 2024
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Review from J T (Daughter of Resident) published on 13 December 2023
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Reply from Charlotte Jackson, Customer Care Administrator at Elworth Grange
Thank you for taking the time to send such a lovely review, we are so pleased that our facilities and team provide the perfect setting for your father’s care, and as his family you are always welcome to visit.
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Review from Julia J (Daughter-in-law of Resident) published on 7 November 2023
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Reply from Terri Kidd, PR Executive at Elworth Grange
Thank you so much for your lovely review. We are very sorry for your loss, your father-in-law was a wonderful man and is very sadly missed within the home, he could usually be found watching his old comedies and we will think of him every time we hear the theme tunes. We were honoured to be there for him, not only to care for him but to support you, his wonderful family. We hope that you will return in future for a cup of tea and a reminisce, it would be lovely to share some memories.
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Review from Colin D (Son of Resident) published on 1 November 2023
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Review from S F (Daughter of Resident) published on 17 October 2023
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Reply from Terri Kidd, PR Executive at Elworth Grange
Thank you for your lovely review, we are so pleased that life at Elworth Grange is such a positive experience for your mum and that she is settled and happy with us.
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Review from Siobhan W (Niece of Resident) published on 26 September 2023
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Reply from Terri Kidd, PR Executive at Elworth Grange
Thank you for taking the time to write a review. We are proud are able to move so quickly to support new residents and get your uncle somewhere he could be safe, happy and cared for. We hope that there isn’t extensive damage to your uncle’s home due to the flooding, but know that there is always a home for him at Elworth Grange.
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Review from V F (Daughter of Resident) published on 16 September 2023
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Reply from Terri Kidd, PR Executive at Elworth Grange
Thank you for taking the time to write a review. We are sorry that it wasn’t the smoothest transition into the home but we are so pleased that your mum has settled so well and is thriving with us at Elworth Grange.
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Review from Richard H (Son of Resident) published on 30 August 2023
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Reply from Terri Kidd, PR Executive at Elworth Grange
Thank you for sending a review, we are so sorry that your father has had such a rough time but delighted that we could step in and support him with his recovery while you were away.
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Review from K T (Daughter of Resident) published on 21 June 2023
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Reply from Terri Kidd, PR Executive at Elworth Grange
We are glad that Elworth Grange meets all your expectations, we are very proud of our beautiful home and fabulous team.
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Review from S H (Resident) published on 25 May 2023
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Reply from Terri Kidd, PR Executive at Elworth Grange
This is such a lovely review and ‘Haven’ is the perfect word, it’s what we always aim to be. We are so glad that the home (and the food) leaves such a great impression.
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Review from R G (Son-in-law of Resident) published on 17 May 2023
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Reply from Terri Kidd, PR Executive at Elworth Grange
Thank you for a lovely review, our team at Elworth give our residents the best experience in their home and it’s lovely to know that it is appreciated.
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Review from K P (Brother of Resident) published on 11 May 2023
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Reply from Terri Kidd, PR Executive at Elworth Grange
Thank you for taking the time to write this lovely review. We’re so glad that your sister and your family have felt supported in your sister’s transition to our home. We hope she is very happy at Elworth Grange, and that you feel welcome to visit at any time.
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Review from Jill C (Daughter of Resident) published on 10 November 2022
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Reply from Charlotte Jackson, Customer Care Administrator at Elworth Grange
Thank you so much for taking the time to leave this review for the team at Elworth Grange. We're very proud of our beautiful home, which is purpose-built with our residents in mind - we're glad you feel that the home is luxurious and welcoming. It makes us so happy to hear that your dad can now call Elworth Grange his forever home, and we're so pleased that his appetite has improved, thanks to the incredible person-centred care our teams are dedicated to providing. Please don't hesitate to let the team know if there is anything else we can do. Thanks again!
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Review from Paul R (Son of Resident) published on 29 September 2021
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Reply from Rebecca Selkirk, PR Executive at Elworth Grange
Thank you for kindly taking the time to write a review and for the lovely way you have described our home. We pride ourselves on making a real difference in the lives of our residents and creating a great place to live. We are proud to deliver person-centred care by taking the time to get to know the resident and their likes and dislikes, enabling our team to build valuable relationships between our care team and the resident. We are so pleased to hear you would recommend us, and these reviews also go some way to help other families in a similar position of looking for a care home. We are sure they will find your comments very valuable.
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Review from Annette Q (Daughter of Resident) published on 13 August 2021
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Reply from Rebecca Selkirk, PR Executive at Elworth Grange
Thank you for kindly taking the time to write a review and for the lovely way you have described our home. We pride ourselves in making a real difference to the lives of our residents and creating a great place to live and it is encouraging for our staff to receive such positive feedback. We will ensure that your comments are passed to the whole team.
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Review from Hazel I (Daughter of Resident) published on 13 August 2021
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Reply from Rebecca Selkirk, PR Executive at Elworth Grange
Thank you for kindly taking the time to write a review and for the lovely way you have described our home. We pride ourselves in making a real difference to the lives of our residents and creating a great place to live. We are proud to deliver person-centred care by taking the time to get to know the resident and their likes and dislikes enabling our team to build valuable relationships between our care team and the resident. We will ensure the team receive your message.
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Review from Sandra B (Daughter-in-law of Resident) published on 27 July 2021
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Reply from Rebecca Selkirk, PR Executive at Elworth Grange
Thank you so much for your review. We are so pleased to hear that your mother in law's move has been a positive experience for you all. We are very proud of our staff team, many of whom have been with us since our home opened, and we see lots of examples of them going above and beyond for their residents. Thank you again for the kind words which I shall be sure to pass on.
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The Review Score of 9.8 (9.797) out of 10 for Elworth Grange is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.797 for Elworth Grange is calculated as follows: ( (152 Excellents x 5) + (14 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 177 Ratings = 4.797
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Elworth Grange is based on 14 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 14 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 5 Sep 2023
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Job Title: Home Manager
Joined: 2021
'I feel that there’s nothing more rewarding than being able to care for others. I love being able to hear what residents want from the home & making it happen.
Job Title: Front of House Manager
Joined: 2022
Kate is the Front of House Manager at Elworth Grange
Job Title: Lifestyle Manager
Joined: 2022
Suzanne plans lots of exciting activities and trips for our residents.
Job Title: Care Manager
Joined: 2023
Rachel is the Care Manager at Elworth Grange.