What types of Care is Poets Mews Care Home - Avery Healthcare registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Poets Mews Care Home - Avery Healthcare provide?

Palliative Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

What are the Facilities & Services at Poets Mews Care Home - Avery Healthcare?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Poets Mews Care Home - Avery Healthcare to the centre of Clevedon?

0.2 mile(s) as the crow flies, distance by road may be significantly further.

Poets Mews Care Home - Avery Healthcare, 2 Cherry Avenue, Clevedon, North Somerset BS21 6DY

Review from J F (Resident) published on 13 March 2025
Submitted via Postal Card • Report

Overall Experience

I find the situation very enjoyable the staff are excellent and make you feel you are a person not someone off the street.

Reply from Julie Bees, Manager at Poets Mews Care Home - Avery Healthcare

Thank you for your lovely comments, we will pass this on to the team.

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Review from M B (Son of Resident) published on 10 March 2025
Submitted via Postal Card • Report

Overall Experience

Mother has been at care home for a few months now. We have found Poets to be well run, friendly and clean. Mother is well looked after with plenty of interaction with carers/staff with good activities going on to break up the day. Overall Poets is like a hotel with a warm welcome always given.

Reply from Julie Bees, Manager at Poets Mews Care Home - Avery Healthcare

Thank you for taking the time to complete a review. Your lovely comments will be shared with the team.

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Review from S M (Daughter of Resident) published on 10 March 2025
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Overall Experience

Every member of staff are friendly, supportive, patient, professional and always have time for the residents and their family. The whole team no matter what their job are involved in making my dear mum as comfortable, happy and well cared for at all times night and day. We could not ask for more from

any care home. Thank you from our hearts to everyone.

Reply from Julie Bees, Manager at Poets Mews Care Home - Avery Healthcare

Thank you so much for your wonderful feedback, I will share it with the team, who really value positive feedback.

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Review from R A (Son of Resident) published on 5 March 2025
Submitted via Postal Card • Report

Overall Experience

Poets Mews Care Home is very light and open, kept very clean and staff are very friendly and approachable. Management are contactable and communicate through online meetings and email. Residents are treated with kindness and respect and their room spaces are respected, with knocks before entering. Mum

seems to spend time on her own in her room and we are not sure how much encouragement she receives from staff to be more sociable and involved with daily activities. Overall, we are very pleased with Mum's care.

Reply from Julie Bees, Manager at Poets Mews Care Home - Avery Healthcare

Thank you for your lovely review, we really appreciate you taking the time to leave your feedback.

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Review from R B (Son of Resident) published on 5 March 2025
Submitted via Postal Card • Report

Overall Experience

Fab care home the staff are super and always smiling.

Reply from Julie Bees, Manager at Poets Mews Care Home - Avery Healthcare

Thank you for your lovely review and positive feedback. We appreciate you taking the time to submit your review.

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Review from J B (Granddaughter of Resident) published on 25 February 2025
Submitted via Website • Report

Overall Experience

Lovely home, warm and welcoming, reception staff are very attentive and management are always available when wanting to talk with them, all staff are friendly and caring and I couldn't ask for anything better for my gran, she is always well presented and happy!

Reply from Julie Bees, Manager at Poets Mews Care Home - Avery Healthcare

Thank you for taking the time to write us such a lovely review. We will be sure to share this with our team.

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Review from S G (Daughter of Resident) published on 13 February 2025
Submitted via Postal Card • Report

Overall Experience

A smiley and friendly receptionist greets us on arrival, excellent care staff, they are very caring to all the residents, very clean home. I love following Poets Mews Care Home on social media, seeing the photos of mum enjoying the activities and smiling when I am not visiting her and unable to see

it myself. Living in Dorset is especially nice that I can book a meal in the private dining room and have it with mum when we visit. Any little issues are promptly sorted out by the handymen. Mum has settled in and says she is being spoilt and lucky to find a lovely home. This is a first-class care home, thank you and well done.

Reply from Julie Bees, Manager at Poets Mews Care Home - Avery Healthcare

Thank you so much for taking the time to write such a positive review for our staff and home. We really appreciate your feedback which has been shared with the team.

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Review from B S (Respite Resident) published on 6 November 2024
Submitted via Postal Card • Report

Overall Experience

This is the second time I have been to Poets Mews for a week's respite and I must say If I had to go to a care home this is the one I would definitely consider. All the staff are so kind, nothing is too much trouble. The foreign staff were especially helpful. Having a facility for hot drinks at any

time is a bonus. Thank you all.

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Review from Dorothy W (Resident) published on 18 October 2024
Submitted via Postal Card • Report

Overall Experience

Find staff very supportive and kind to all my needs. The food is very good. The activities are also very good and varied, staff very good.

Reply from Julie Bees, Manager at Poets Mews Care Home - Avery Healthcare

Thank you so much for taking the time to leave such a wonderful review of your stay with us. I will share your feedback with the team who will really appreciate it. We look forward to seeing you again soon.

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Review from S D (Son of Resident) assisted by family/friend published on 9 October 2024
Submitted via Postal Card • Report

Overall Experience

A huge thank you to the staff at Poets Mews who made our family celebrations with Mum on her 93rd Birthday such a special day.
It was her first Birthday at Poets Mews after moving in a couple of months ago. Where she has settled in very well and is enjoying all that Poets Mews offers. We as a family

are so happy with the care so far, that Mum has received since becoming a part of the community at Poets Mews!

Reply from Julie Bees, Manager at Poets Mews Care Home - Avery Healthcare

Thank you so much for taking the time to complete this lovely review for us. It's a privilege and a joy to support your Mum, she's settled in so well to the Poets Mews family.

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Review from Cheryl A (Daughter of Resident) published on 22 April 2024
Submitted via Postal Card • Report

Overall Experience

We are very happy with Poets Mews as is my father. The staff are always helpful and cheerful and nothing is too much trouble. It was my father's 90th birthday this month and the staff made it a very special day for him to enjoy. A lovely cake was made and shared. We find all aspects of Poets Mews excellent

and would recommend to others.

Reply from Julie Bees, Manager at Poets Mews Care Home - Avery Healthcare

Thank you so much for taking the time to leave such a wonderful review.

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Review from Kate C (Daughter of Resident) published on 19 April 2024
Submitted via Postal Card • Report

Overall Experience

Dad has settled very well into Poets Mews.
The facilities are excellent, clean and in particular the staff at all levels are kind, friendly and inclusive. I always get a big welcome, and Dad is very obviously well looked after and above all safe.
Minor points would be some more activities for men

- most of the male residents are engineers it seems - and they would enjoy a model construction/building club? Maybe better communication re health please.

Reply from Julie Bees, Manager at Poets Mews Care Home - Avery Healthcare

Thank you for your lovely review, and your suggestion. We will be looking into your suggestion and will have news about this very soon.

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Review from L C (Daughter of Resident) published on 4 January 2024
Submitted via Postal Card • Report

Overall Experience

Exceptional service by everyone at Poets Mews, from reception, carers, food, cleaning and activities. Mum is really happy there. Nothing is too much trouble for them. They show genuine affection and really care. Everyone I see there greets you and spends time, keeping us informed how she is doing.
We

could not ask for more.
Thank you all.

Reply from Julie Bees, Manager at Poets Mews Care Home - Avery Healthcare

Hi, thank you so much for taking the time to leave such positive feedback. We really appreciate your kind words.

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Review from N J (Son of Resident) published on 15 December 2023
Submitted via Postal Card • Report

Overall Experience

A well-run, clean and tidy home with caring and helpful staff.

Reply from Julie Bees, Manager at Poets Mews Care Home - Avery Healthcare

Thank you so much for taking the time to leave us such a lovely review. Your comments are very much appreciated by all of us.

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Review from A S (Son of Resident) published on 4 December 2023
Submitted via Website • Report

Overall Experience

Poets Mews seems to be constantly understaffed and asking for simple things to be done seems very challenging. I have asked for my Mum’s TV to be installed for months and pictures put up but it is a gradual and slow process. If you are in on respite nothing is too much trouble until you become a permanent

resident, staff are constantly running around, great lack of management. A friend of my mum's who is a care home nursing manager has commented to us how badly this home is managed. Managers work 9 till 5, but most have left by 4 pm, they only care about money. Constant agency staff who don't even know who the senior carer is or the duty manager.
Positives, nice decor, warm, food is ok, coffee room.
Negatives, always a lot of strangers wandering about, my mum's room is not clean, light fitting full of dirt and dead flies, bathroom dirty, corridors smell of urine and are covered up with air fresheners, very understaffed, lack of decent management. Very high fees all considered.

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Review from S P (Daughter of Resident) published on 20 November 2023
Submitted via Website • Report

Overall Experience

Mum has been here now for six months and has settled in amazingly. The staff have been extremely conscientious and very understanding of Mum's needs. We love to visit her here and are so happy to see her settled and happy. Management is always available with any concern that we have.

Reply from Julie Bees, Manager at Poets Mews Care Home - Avery Healthcare

Thank you so much for taking the time to write such positive feedback regarding your mum's care and experience with Poets Mews. I will share this with all of our staff team.

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Review from C J (Friend of Resident) published on 13 November 2023
Submitted via Website • Report

Overall Experience

After visiting a friend in Poets Mews for just over a year I thought it’s time I’d left a review. As soon as you walk in it feels welcoming. We can sit and have a coffee and cake in the garden or in one of the beautiful lounges. The staff are polite, friendly and attentive. The management and reception

team are always helpful and welcoming. The home is clean and tidy and their bedroom is always the same. The range of activities they have to offer covers many interests and have even joined in myself sometimes! My friend always compliments the food and the dining room always looks well presented.

Reply from Julie Bees, Manager at Poets Mews Care Home - Avery Healthcare

Thank you so much for taking the time to write such a wonderful review. The whole team at Poets Mews really appreciate your feedback.

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Review from Helen G (Daughter of Resident) published on 24 October 2023
Submitted via Website • Report

Overall Experience

We moved my dad from hospital to Poets Mews in May. My dad is on the memory floor as he has dementia, he is treated with dignity and respect. He is well cared for and receives great support from the care staff when required. I visit every day, Dad is always showered and wearing clean clothes. The home

is spotlessly clean, Dad's room is always clean and tidy.
Dad says the food is excellent and there is always plenty of it. All the meals I have seen look delicious.
The activities are just right for Dad, as he enjoys the weekly chair yoga as he has always been an active person. He enjoys the art sessions, but his favourite are weekly music sessions, it's a different choir, singer, or musician every week.
I cannot fault the staff at Poets Mews, as it's been a very stressful time, making the difficult decision to move Dad there, as we could no longer manage him at home. The support and care given to myself and my mother has been amazing.
Dad says he is happy and very well cared for.

Reply from Julie Bees, Manager at Poets Mews Care Home - Avery Healthcare

Thank you for your wonderful review. It's a pleasure to support your dad and your family. Your kind words will be shared with our team and mean so much to all of us.

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Review from Helen R (Wife of Resident) published on 23 October 2023
Submitted via Website • Report

Overall Experience

My husband has been on the memory floor for a few months now. I know he is safe and well cared for. The food he keeps telling me is great. The staff are always smiling and kind to both my husband and me. Even when he is being difficult and believe me he can be difficult, they always try to make things

right for him. He enjoys doing some of the things like armchair yoga, and the diffrent music. Along with most dementia people they sometimes say no to doing things even when the staff know it is something they would like. They can't be made to do anything so it's very difficult in those circumstances for the staff as they have to respect that persons wishes. The staff from the from all departments at Poet's Mews deserve a medal for doing a very difficult job which I and my family were no longer able to do for my husband. I visit most days and see how the staff trying to make things fun for residents, ice cream sodas, cheese and pineapple on sticks . Well done to you all.

Reply from Julie Bees, Manager at Poets Mews Care Home - Avery Healthcare

Thank you for taking the time to write such a fantastic review for the team at Poets Mews. We love caring for your husband and all of our residents, and your feedback will be a great boost for the team. We are privileged to be able to care for your husband and see you all as part of the Poets Mews family.

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Review from Brendan C (Son of Resident) published on 19 October 2023
Submitted via Website • Report

Overall Experience

My mother has been a resident at Poets Mews for some fifteen months. She has dementia. She is totally happy and talks about the wonderful place where she lives. I have absolute confidence in the staff and the quality of the care my mother receives twenty-four-seven. The staff show affection for my mother

and encourage her and we are welcomed as if part of the Poets Mews family, which is how we feel.

Reply from Julie Bees, Manager at Poets Mews Care Home - Avery Healthcare

Thank you for taking the time to write such a wonderful review. It's a privilege to care for your mum and for you all to be part of our Poets Mews family.

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