Open 24 hours, no set visiting times.
Free off street parking available
Poets Mews Care Home - Avery Healthcare has a Review Score of 9.4 (9.376) out of 10, based on 32 reviews in the last 2 years. Over all time Poets Mews Care Home - Avery Healthcare has 48 reviews.
Review from Pauline S (Wife of Resident) published on 28 April 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Ryan Farrelly, Marketing Assistant at Poets Mews Care Home - Avery Healthcare
Thank you for taking the time to review Poets Mews Care Home. Your kind words are truly invaluable to our staff and we appreciate your positive feedback about our home. We are delighted to hear how well your husband has settled into the loving care community that we create. It is a true pleasure to have your husband stay with us here and we are glad it gives you peace of mind knowing he is receiving an exceptional standard of care.
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Review from D W (Daughter of Resident) published on 13 April 2021
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Overall Experience
5.0 out of 5
Reply from Ryan Farrelly, Marketing Assistant at Poets Mews Care Home - Avery Healthcare
Thank you for taking the time to review Poets Mews Care Home. We are so delighted to hear how well your father has settled into our home. It is a true pleasure to have him within our loving care community. Our highly trained staff team go above and beyond daily to deliver the highest level of care which gives you the peace of mind you deserve.
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Review from T T (Resident) published on 12 February 2021
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Overall Experience
4.0 out of 5
Reply from Ryan Farrelly, Marketing Assistant at Poets Mews Care Home - Avery Healthcare
Thank you for taking the time to review Poets Mews Care Home. All of our staff here go above and beyond the standards to ensure that each resident receives the highest quality of care and feels comfortable and at home here. Our maintenance team are no exemption to this and are always willing to help where possible.
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Review from C G (Daughter of Resident) published on 19 November 2020
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Overall Experience
5.0 out of 5
Reply from Rachel Aran, Marketing Administrator at Poets Mews Care Home - Avery Healthcare
Thank you for taking the time to review Poets Mews Care Home and for your lovely feedback. Your kind words are truly invaluable to us, and our staff team will be delighted to hear this. Best wishes Rachel.
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Review from S H (Daughter of Resident) published on 10 November 2020
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Overall Experience
5.0 out of 5
Reply from Rachel Aran, Marketing Administrator at Poets Mews Care Home - Avery Healthcare
Thank you for taking the time to review our Poets Mews Care Home and for your lovely feedback. Your kind words are truly invaluable to us, and our staff steam will be delighted to hear this. Best wishes.
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Review from R H (Son of Resident) published on 3 April 2020
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Overall Experience
5.0 out of 5
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Review from M A (Daughter of Resident) published on 3 April 2020
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5.0 out of 5
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Review from Kenneth H (Resident) published on 28 February 2020
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Overall Experience
5.0 out of 5
Reply from Angus Matthew, Senior Marketing Manager at Poets Mews Care Home - Avery Healthcare
Many thanks for your feedback. I will pass on your kind words to the team.
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The Review Score of 9.4 (9.376) out of 10 for Poets Mews Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.4 out of 5 from 32 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.376 for Poets Mews Care Home - Avery Healthcare is calculated as follows: ( (247 Excellents x 5) + (80 Goods x 4) + (19 Satisfactorys x 3) + (17 Poors x 2) + (17 Very Poors x 1) ) ÷ 380 Ratings = 4.376
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Poets Mews Care Home - Avery Healthcare is based on 28 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 28 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 8 Dec 2021
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Job Title: Deputy Manager
Joined: 2022
Hi, My name is Jemma and I am the deputy manager here at Poets Mews Care Home. I started here in 2022 as a Night senior carer working my way to team leader and recently stepping into the role of deputy manager.
Job Title: Head Chef
Joined: 2021
My name is Rafal and I am proud to say I am the Head Chef here at Poets Mews Care Home in Clevedon. I have been working in this sector for 16 years. Nutrition is important as is tempting those with a smaller appetite to eat well. I have a wealth of experience in the kitchen and look forward to bringing my passion and flare for our residents to enjoy.
Job Title: Maintenance
Joined: 2021
Hi, My name is Paul and I have been the Maintenance Man at Poets Mews Care Home in Clevedon since February 2021. My job involves various day-to-day activities, including general upkeep of the home, liaising with contractors on site and health and safety of the home. I also enjoy transporting residents out to activities on our minibus.
Job Title: Customer Service Advisor
Joined: 2019
Hello my name is Charlotte, I have been at Poets Mews for 4 years I was the sous chef until October 2023. I really enjoyed being the sous chef but felt I needed a change and when the opportunity came up I joined the customer service team, I love welcoming the residents and their families and getting to spend more time getting to know everyone.
Job Title: Senior Care Assistant
Joined: 2022
Hello, I’m Rachel a senior care assistant here at Poets Mews Care Home in Clevedon, I first came to Poets Mews as an agency carer for 6 months and really loved all the residents, the staff and the managers. I thought to myself that I never wanted to leave Poets Mews and wanted to become a permanent member of the staff. This is when the manager gave me the role of being a Senior Care Assistant. I love my job as all the residents are so happy and very friendly and really enjoy staying here.
They enjoy all the activities which always puts a smile on my face when I see them all enjoying themselves. It’s lovely to see that we all as a team make a difference to the residents on a day-to-day basis.
