Hallmark Hutton View

3 Rayleigh Close, Hutton, Brentwood CM13 1AR
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10 51 Reviews
  • Hallmark Hutton View, Brentwood
Close to the shops and cafés of Shenfield High Street and conveniently set back off the main road into town, Hallmark Hutton View is an elegantly designed home where residents thrive. Providing award-winning residential, dementia and nursing care, Hutton View is a home from home.

Moving home can be a big change and feel daunting, but at Hutton View, their bighearted approach eases residents into home life. From the outset, the team do all they can to get to know a residents likes, dislikes, passions and hobbies so that they can support everyone to live life to the fullest. Plus, with Hallmark All Inclusive, food, drink, weekly manicures, and even your hair cuts are all part of the package.

Doors are open at all hours for loved ones to pop by. Catch up over a pot of tea in the Woodway Café, take a stroll around the landscaped gardens or spend time together getting involved in the home’s many activities.

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Care Provided by Hallmark Hutton View

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 82 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Louise Baxter (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (66)
    • Couples/Companion Rooms (8)
    • Single Rooms with ensuite Wet Room (66)
    • Couples/Companion Rooms with ensuite Wet Room (8)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2020
    • Number of floors: 4

Funding & Fees Guide for Hallmark Hutton View

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,930
    • Self-Funded Residential Dementia Care from £1,990
    • Self-Funded Nursing Care from £2,510

  • We are pleased to be able to include the following ancillary services in our weekly fees:
    • A weekly appointment with our hairdresser (excludes perms and colours)
    • A weekly manicure or back massage with our therapist
    • A monthly pedicure with our therapist
    • Home newspapers and magazines
    • Use of the café area by residents and visitors
    • Chiropody every 8 weeks


    Please note that weekly fees exclude:
    • Escorts and the cost of non-NHS transport to routine, planned appointments
    • Personal newspapers and magazines
    • Guest dining
    • Admission fees for activities/outings
    • Private telephone and Sky connection
    • Additional therapies/hair treatments
  • (these prices are only a guideline, please contact Hallmark Hutton View to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home does not have any visiting restrictions. Relatives are able to visit 24/7.


  • Parking

  • On site parking for residents, relatives and guests.


Hallmark Hutton View Reviews (51)

Total of 51, showing 1-20
10

Hallmark Hutton View has a Review Score of 10 (9.966) out of 10, based on 20 reviews in the last 2 years. Over all time Hallmark Hutton View has 51 reviews.

Overall Experience

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Date Published

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Review from Angela B (Daughter of Resident) published on 21 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Oh my goodness what can I say! From the moment Mum entered Hutton View, the Customer Relationship Manager and her team were fantastic.
The whole family were tired and vulnerable after a difficult time in the hospital. It was such a relief to be finally getting the care and attention needed. It was
as though someone had put their arms around us all.
The facilities at Hutton View are second to none. The residents radiate happiness and you can feel the community spirit in the air.
All the staff are extremely attentive and genuinely have the resident's best interests at heart.
Not to mention the food - wow, Mum has a handmade 3-course dinner at every mealtime. The family joke that she is in a 5* all-inclusive hotel.
It was clear from the onset that not only are the residents of high importance, but so are their family. The lounges and seating areas everywhere have complimentary snacks and drinks for all to enjoy and you never feel like you are in the way.
Overall I cannot rate the place high enough. Well done everyone.

Reply from Sommer Turner, Customer Relationship Manager at Hallmark Hutton View

Thank you so much for taking the time to provide us with your feedback and it was our pleasure to be able to support Mum and you as family during a really difficult and emotional time. We shall pass your lovely comments on to the team here. Sending you our best wishes Angela.


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Review from P M (Sister-in-law of Resident) published on 25 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our whole family entirely are pleased with the service personnel, cleanliness, and care that our family member is experiencing. She has settled in remarkably well in the last few weeks, better than any of us expected or hoped.

Reply from Sommer Turner, Customer Relationship Manager at Hallmark Hutton View

Thank you so much for taking the time to provide us with your amazing feedback, we shall pass your comments on to the Team.


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Review from J M (Wife of Resident) published on 19 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband received excellent care well at this home. He was under a palliative care scheme and we were very satisfied with all the aspects of his care for the short time he was residing there. The staff were the best and he was treated with respect and understanding. Well done to everyone involved
in this care.

Reply from Louise Baxter, General Manager at Hallmark Hutton View

Thank you for taking the time to review the care at Hutton View, it is vital to help us shape a service that is responsive in meeting the needs of our residents. It was a pleasure and honour to be able to care for your husband in his final days.


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Review from N G (Daughter of Resident) published on 5 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We went to the care home three times until we decided our Mother would benefit from moving in. To be honest it was harder for me as a carer for Mum to let go. The environment, activities, rooms, and staff are all so professional and so caring, it is like a big family. My Mother has bloomed since she
became a resident and is very happy, smiling all the time and she is not lonely anymore. Mum has made friends and loves having her hair and nails done. She said the food is very tasty.

Reply from Sommer Turner, Customer Relationship Manager at Hallmark Hutton View

Thank you for taking the time to provide us with your feedback it is very much appreciated and we shall pass your lovely comments on to the team here at Hutton View.


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Review from Helen W (Daughter of Resident) published on 1 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad stayed at Hallmark Hutton Vire for respite care following a four-week period in hospital. Although he only resided in the care home for just over a week, we were so pleased with the care he was given by all the staff. The home is a beautiful, calm environment, and my dad was treated with great
care and dignity. It has brought us a lot of comfort knowing how well looked after he was - even enjoying his favourites, chocolate cake and ice cream!

Reply from Sommer Turner, Customer Relationship Manager at Hallmark Hutton View

Thank you so much for your kind words and for taking the time to leave such a thoughtful review. It was truly our pleasure and privilege to look after your dad. We are honoured to have been a part of his journey and to have had the opportunity to support him and your family. We shall pass your comments on to the team.


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Review from P S (Daughter of Resident) published on 6 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly mum was placed at Hutton View in December 2023 for end-of-life care. From the moment she was welcomed, I knew she was in compassionate, professional and safe hands, which was such a relief. The care Mum has subsequently received has been superb. In my experience, the entire team, from housekeeping
to senior management have an approachable, responsive, can-do attitude. The Hallmark ethos shines through. It is a testament to the level of care and excellent nutrition that Mum is still with us today. Yes, Hallmark care is more expensive than elsewhere but, in my opinion, it is worth every penny. Real care isn't about the shiny, elegant surroundings, it is all about the day-to-day human interactions.

Reply from Sommer Turner, Customer Relationship Manager at Hallmark Hutton View

Thank you for taking the time to provide us with your feedback. It is our absolute pleasure to be able to support and care for your Mum. We shall pass your lovely comments over to the team.


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Review from Sarah J (Daughter of Resident) published on 1 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came to Hutton View Care Home as part of 'end of life care,' from hospital. Although her stay was short, I can wholeheartedly say that the care she received from all the staff was exemplary - she was treated with respect and every effort was made to make her as comfortable as possible. Every
member of staff exhibited a sense of professionalism, but with the tenderness that such circumstances require. I would recommend the home to anyone and everyone!

Reply from Sommer Turner, Customer Relationship Manager at Hallmark Hutton View

Thank you for taking the time to provide us with your feedback. It was our pleasure to be able to care and support Mum. We shall pass your comments on to the team here.


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Review from Alan P (Son of Resident) published on 9 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff have been excellent. Very friendly, polite and accommodating. Nothing has been too much trouble and I feel happy and confident that my mother will receive the best care. The facilities, car parking, etc. are first class.

Reply from Sommer Turner, Customer Relationship Manager at Hallmark Hutton View

Thank you for taking the time to provide us with your feedback. It is our pleasure to be able to care and support your mother and we shall pass your comment on to the team here.


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Review from Joanne S (Daughter of Resident) published on 8 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Hutton View for 3 months and has settled in well. She was in two other care homes previously and could not settle and I was not happy with her care. Here I cannot find any fault whatsoever. The staff are all so caring and my mum loves them. They keep me fully up to date regarding
her health and well-being. The staff throughout the home are all so pleasant and welcoming. The whole ambiance of the place is lovely and the home is well-kept and clean including the beautiful gardens. I am finally able to relax knowing that my mum is safe and well cared for.

Reply from Sommer Turner, Customer Relationship Manager at Hallmark Hutton View

Thank you for taking the time to provide us with your feedback. It is our pleasure to be able to provide support and care for your Mum and we shall pass your lovely comments on to the team.


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Review from C P (Daughter-in-law of Resident) published on 25 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you Hutton View.
What can I say?
Facilities - fabulous!
Staff - superb!
Cleanliness - cracking!
Food - fantastic!
Grounds - gorgeous!
Thank you so much for your care and attention.

Reply from Louise Baxter, General Manager at Hallmark Hutton View

Thank you so much for taking the time to provide us with your feedback, It is our absolute pleasure to be able to care for your mother-in-law within the home and we are delighted that you feel we have been supportive.


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Review from S F (Daughter of Resident) published on 5 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to the lovely staff at Hutton View for making my mum's birthday special. We had a great family afternoon tea in the summerhouse. Followed by a beautiful cake in the cafe with the other residents. The catering staff always do a great job. Special mention for the hospitality manager who made
sure everything ran smoothly on the day.

Reply from Sommer Turner, Customer Relationship Manager at Hallmark Hutton View

Thank you for taking the time to provide us with your lovely feedback. We shall pass your comments over to the team.


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Review from Jackie C (Daughter of Resident) published on 5 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the Hutton View Care Home enough.
Our dad was in the home and the care was second to none.
Our mum has been in the home for just over two years and we can see how she has really come out of herself.
The staff are amazing. They are professional, caring, supportive, and we feel like
part of a big family.
From the moment we enter the home we are greeted by the fantastic reception staff and all the staff are so attentive.
Mum requires a lot of support around her medication requirements. This is managed very well and gives Mum and the family peace of mind.
Nothing is too much trouble and residents are made to feel that it's their home.
Residents and family are kept up to date with weekly newsletters. Activities and trips out are arranged if they wish to get involved.
Mum has a patio area that leads onto the garden and can enjoy her love of gardening.
The management and hospitality is excellent, with extremely high standards.
I would not hesitate to recommend.

Reply from Sommer Turner, Customer Relationship Manager at Hallmark Hutton View

Thank you so much for taking the time to provide us with your feedback. We shall pass your lovely comments over to the team.


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Review from R H (Granddaughter of Resident) published on 3 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We're happy that we found this place for Nanny as she is very happy here. She particularly likes her garden outside her room. Everyone is lovely to us as well as Nanny.

Reply from Sommer Turner, Customer Relationship Manager at Hallmark Hutton View

Thank you so much for taking the time to provide us with your feedback. It is our pleasure to be able to care and support your nanny and we shall pass your lovely comments on to the team.


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Review from M S (Resident) published on 17 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent is a poor mark to give as I think everything here is lovely and I would give all the staff at least twice the mark. We are taken out on trips and some poor carer has to push my wheelchair all the time which they do without any complaints.
My granchildren visited last weekend and one of my
granddaughters said 'Nanny, you always look happy like you used to before you came to live here' which I think was the best compliment they could have made.

Reply from Sommer Turner, Customer Relationship Manager at Hallmark Hutton View

Thank you so much for taking the time to provide us with your feedback. It is our absolute pleasure to be able to provide the care and support that you require. We shall pass your lovely comments on to the team.


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Review from A O (Daughter of Resident) published on 1 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot give enough praise or thanks to Hutton View Care Home and their support, care and reassurance pre our mum's admission and during. The manager, and her team, have held our hand and guided us in the transition not just physically, but emotionally in relation to us as a family and our mum having
respite care at Hutton View.
All staff are kind, professional, humble and place the residents first. We have observed and seen them go above and beyond in what they do and they have certainly opened our eyes into how a care home should be run.
We simply cannot recommend Hutton View enough. The focus is entirely on our mum's needs with us always held in mind - simply, thank you.

Reply from Sommer Turner, Customer Relationship Manager at Hallmark Hutton View

Many thanks for taking the time to provide us with your lovely feedback. It is an absolute pleasure for us to be able to offer our care and support to your Mum with also working in partnership with you as a family. We will ensure to pass your lovely comments on to the team.


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Review from A T (Friend of Resident) published on 16 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hutton View Care Home really helped my 93 year old friend transition into care. He has both visual and hearing impairment and the staff after a little getting used to have really been able to draw him out of his shell and helped him interact with other residents and use the lovely common spaces and
garden to meet other people.

Reply from Sommer Turner, Customer Relationship Manager at Hallmark Hutton View

Thank you so much for taking the time to provide us with feedback. We shall pass your lovely comments on to the team.


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Review from Doreen F (Resident) assisted by family/friend published on 12 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since me and my husband have arrived, we have been welcomed and feel very secure in our environment. The food is excellent, staff are very helpful and nothing is too much trouble.
The care we both receive is very good and our children know that we are well looked after.
Our room meets all our needs
and very comfortable.
Visitors can come any time to visit, even pets are welcome.
Five-stars all-round.

Reply from Sommer Turner, Customer Relationship Manager at Hallmark Hutton View

Thank you so much Doreen for taking the time to provide us with your feedback, it is our absolute pleasure to be able to support you and your Husband. We shall pass your lovely comments on to the team.


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Review from K T (Daughter of Resident) published on 11 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Hutton View Care Home are unfailingly polite, helpful and extremely compassionate to both my mother and myself. They have supported my mother through a very difficult transition from living at home to living in Hutton View Care Home. It has taken a huge effort from all the staff to
greatly encourage my mum to participate in life at Hutton View (which she is gradually doing). My only criticism is that occasionally messages are not relayed between relevant team members.

Reply from Sommer Turner, Customer Relationship Manager at Hallmark Hutton View

Thank you for taking the time to provide us with your lovely feedback, we shall pass your comments over to the team.


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Review from Patrick M (Brother of Resident) published on 23 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and brother-in-law came in early February 2023. My sister was hardly speaking, she has improved so much. She is eating and speaking and taking part in the conversation. I am so pleased with her progress. Many thanks to the staff of Hutton View for all their expert help.

Reply from Sommer Turner, Customer Relationship Manager at Hallmark Hutton View

Thank you so much for taking the time to provide your feedback and it is our absolute pleasure to care for both your sister and brother-in-law. We shall pass your lovely comments on to the team here.


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Review from Elizabeth R (Niece of Resident) published on 23 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has just joined the community at Hutton View. The whole process from visiting the home to her joining was smooth and professionally managed.
At all times the staff's prime concern was care for my aunt and ensuring her needs were fully understood and catered for. Since joining our expectations
of a kind, caring and professionally led home have been fully met.

Reply from Sommer Turner, Customer Relationship Manager at Hallmark Hutton View

Thank you Elizabeth for taking the time to provide us with your feedback, we shall pass your comments on to the team here.


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Current Review Score: 10.0 (9.966)

Overview of Review Score

The Review Score of 10 (9.966) out of 10 for Hallmark Hutton View is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.966 for Hallmark Hutton View is calculated as follows: ( (231 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 238 Ratings = 4.966

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hallmark Hutton View is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 82 registered maximum number of service users is 16.4, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Apr 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Bed Vacancies

posted 03 Mar 2025

Please contact the home for current vacancies


Awards / Recognitions (21)

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Meet the Team (3)

Louise

Louise Baxter

Job Title: General Manager

Joined: 2020

I am delighted to be joining the team at Hutton View as General Manager, having worked within the care industry for over 20 years.


I will be drawing on my previous experience as a registered manager and my passion for delivering person-centred dementia care, which has a positive outcome for people using our services.


I passionately believe in Hallmark’s vision to create communities that enhance the quality of life and give rise to new beginnings and new futures. Hutton View is a home offering exceptional care in beautiful surroundings and I feel privileged to be leading a passionate and dedicated team to enable this.


Chelsea

Chelsea McGirr

Job Title: Deputy Manager

Chelsea is the Deputy Manager at Hutton View Care Home.


She started in care when she was 18 years old after completing level three in health and social care and it is now coming up to 7 years.


Chelsea started as a care assistant and has worked her way up to Deputy Manager and is currently completing a level 4 qualification in leadership and will progress onto a level 5 management course.

There Chelsea had many placements; hospices, surgical wards, dementia care wards, ante-natal clinics, and pediatric wards but her heart lies with older adults.


Chelsea says "My passion is end-of-life care and currently am the home’s champion for end-of-life care and work closely with the local hospices to provide dignified, person-centred end-of-life care ensuring that families feel supported along the way, I absolutely love my job and could never imagine doing anything else!


Chelsea's favourite part of her job is building relationships with the residents and their loved ones to create communities that enhance the lives of those we care for.


Sommer

Sommer Turner

Job Title: Customer Relationship Manager

Joined: 2022

Sommer supports residents and families who are looking to move into a care environment.


Sommer said: "The care journey is often at a critical point and can be a very emotionally challenging time. No two journeys are the same and I pride myself on listening and building a relationship with each person and their family. I have worked in care for 4 years and have enjoyed every moment."


Frequently Asked Questions about Hallmark Hutton View

What types of Care is Hallmark Hutton View registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Hallmark Hutton View provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Hallmark Hutton View have?

There are 66 Single Rooms and 8 Couples/Companion Rooms.

What are the Facilities & Services at Hallmark Hutton View?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hallmark Hutton View to the centre of Brentwood?

1.8 mile(s) as the crow flies, distance by road may be significantly further.