Hallmark Hutton View

3 Rayleigh Close, Hutton, Brentwood CM13 1AR
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10 51 Reviews
  • Hallmark Hutton View, Brentwood
Close to the shops and cafés of Shenfield High Street and conveniently set back off the main road into town, Hallmark Hutton View is an elegantly designed home where residents thrive. Providing award-winning residential, dementia and nursing care, Hutton View is a home from home.

Moving home can be a big change and feel daunting, but at Hutton View, their bighearted approach eases residents into home life. From the outset, the team do all they can to get to know a residents likes, dislikes, passions and hobbies so that they can support everyone to live life to the fullest. Plus, with Hallmark All Inclusive, food, drink, weekly manicures, and even your hair cuts are all part of the package.

Doors are open at all hours for loved ones to pop by. Catch up over a pot of tea in the Woodway Café, take a stroll around the landscaped gardens or spend time together getting involved in the home’s many activities.

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Care Provided by Hallmark Hutton View

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 82 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Louise Baxter (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (66)
    • Couples/Companion Rooms (8)
    • Single Rooms with ensuite Wet Room (66)
    • Couples/Companion Rooms with ensuite Wet Room (8)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2020
    • Number of floors: 4

Funding & Fees Guide for Hallmark Hutton View

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,930
    • Self-Funded Residential Dementia Care from £1,990
    • Self-Funded Nursing Care from £2,510

  • We are pleased to be able to include the following ancillary services in our weekly fees:
    • A weekly appointment with our hairdresser (excludes perms and colours)
    • A weekly manicure or back massage with our therapist
    • A monthly pedicure with our therapist
    • Home newspapers and magazines
    • Use of the café area by residents and visitors
    • Chiropody every 8 weeks


    Please note that weekly fees exclude:
    • Escorts and the cost of non-NHS transport to routine, planned appointments
    • Personal newspapers and magazines
    • Guest dining
    • Admission fees for activities/outings
    • Private telephone and Sky connection
    • Additional therapies/hair treatments
  • (these prices are only a guideline, please contact Hallmark Hutton View to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home does not have any visiting restrictions. Relatives are able to visit 24/7.


  • Parking

  • On site parking for residents, relatives and guests.


Hallmark Hutton View Reviews (51)

Total of 51, showing 21-40
10

Hallmark Hutton View has a Review Score of 10 (9.966) out of 10, based on 20 reviews in the last 2 years. Over all time Hallmark Hutton View has 51 reviews.

Overall Experience

  • 48
  • 3
  • 0
  • 0
  • 0

Date Published

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Review from John B (Respite Resident) published on 13 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Can only say the whole experience within Hutton View Care Home from initial reception to completion of installing family member was a pleasure. We were given first class help and support. The care and attention to detail was second to none and would highly recommend it to anyone considering this route.

Reply from Sommer Turner, Customer Relationship Manager at Hallmark Hutton View

Many thanks for taking the time to review us, we shall pass your lovely comment on to the team and we hope that you are keeping well.


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Review from G H (Son of Resident) published on 17 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Well, Mum and Dad have only been here a month and the transformation in Mum is unbelievable. In fact, thinking of moving in myself. Seriously there is nothing not to like. The food is excellent, staff brilliant. So carry on Hutton View Care Home with such high standards.

Reply from Sommer Turner, Customer Relationship Manager at Hallmark Hutton View

Thank you for taking the time to provide us with feedback, it is an absolute pleasure to support your Mum and Dad and to see them both flourish within the home. We will pass your lovely comments on to the team.


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Review from P A (Great-Niece of Resident) published on 16 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A most loving and caring home where the staff are absolutely wonderful people. My great-uncle is very happy and settled here and very well looked after.

Reply from Sommer Turner, Customer Relationship Manager at Hallmark Hutton View

Many thanks for taking the time to provide us with your feedback, it is so lovely to see your great-uncle settled and happy within the home and we shall pass your lovely comments on to the team.


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Review from Heather P (Great-Niece of Resident) published on 13 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My great-uncle is so happy at Hutton View. He is so well looked after, the staff are amazing and the home is delightful. There is always a great atmosphere when you visit.

Reply from Sommer Turner, Customer Relationship Manager at Hallmark Hutton View

Thank you so much Heather for taking the time to provide us with your feedback. We shall pass your lovely comments on to the team.


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Review from Mark G (Son of Resident) published on 13 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Both parents moved in last autumn, having had a 28-day respite break. Both were anxious about the move and Dad, in particular, was not sure he really wanted to be there, although accepted he needed to be. Both are 98 years old, but both are pretty independent and staff have worked hard to find a balance
between caring for them and enabling them to look after themselves. They have now both settled and are enjoying life there. Both say the staff are the best thing about the place, saying they are always cheerful, upbeat, polite, helpful and kind. I have always found managers helpful and responsive and feel welcomed when I or other family members visit.

Reply from Sommer Turner, Customer Relationship Manager at Hallmark Hutton View

Many thanks for taking the time to provide us with your feedback. It is a pleasure to be able to care for your Mum and Dad and we will share your comments with the team.


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Review from S W (Daughter of Resident) published on 12 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since the minute Mum arrived she has been treated with care and dignity. Staff always explain what is happening and most importantly she is always given a choice. Since arriving from hospital Mum has improved every day which our family is grateful for. From the first phone call make, to enquire about
help for mum to recover staff have taken time to advise/help about the steps needed and ensure she has the care needed. Thank you.

Reply from Sommer Turner, Customer Relationship Manager at Hallmark Hutton View

Thank you for taking the time to provide us with your feedback, we really appreciate your lovely comments and will ensure to feedback your comments back to the team.


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Review from Audrey M (Resident) assisted by family/friend published on 12 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kind and very helpful staff.
Excellent food.
Unlike many care homes, free of cooking smells etc.
Most accommodating as far as family support is concerned.

Reply from Sommer Turner, Customer Relationship Manager at Hallmark Hutton View

Thank you, Audrey, for taking the time to provide us with your feedback. We shall pass on your very kind comments to the team.


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Review from Emma T (Daughter of Resident) published on 11 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has just finished a short stay at Hutton View recovering from a hip operation. It is a beautiful, welcoming home that is nothing like a stereotypical care home. The rooms are light and spacious and there are lots of areas for residents and their visitors to relax in - a cafe, several lounges
and even a cinema room. The food is excellent, but most of all the staff are wonderful - they looked after Dad really well and always seemed to have time to chat to him. Every single team member seems to genuinely care. This was his second stay there and he would happily return.

Reply from Sommer Turner, Customer Relationship Manager at Hallmark Hutton View

Many thanks for taking the time to provide feedback, Emma. It was really lovely that Dad chose to come back to Hutton View for a second time and we are really pleased to hear he enjoyed his stay with us. I shall pass your lovely comments on to the team.


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Review from Steve C (Son of Resident) published on 6 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After six months of getting a feel for the home and seeing my mum thrive, it is especially satisfying that we chose this care home. The staff are the friendliest and most supportive group I could wish to meet. The home itself is very well furnished and always presented well, and any themed event is
so well done by the team there. The organised activities have improved, and it is not unusual for me to find Mum playing a game or having a group sing-song when I arrive - actually mostly, I feel that I am getting in the way of them having a good time! It has been a complete relief to know my mum is so well looked after. Thank you, everyone, at Hutton View.

Reply from Sommer Turner, Customer Relationship Manager at Hallmark Hutton View

Thank you so much for taking the time to review us at Hutton View Care Home and for your lovely kind words; we really appreciate your support and feedback. Thank you for giving us the opportunity to care for your Mum.


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Review from N F (Daughter of Resident) published on 1 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum stayed for a respite visit. She was made to feel welcome immediately. As relatives, we were kept fully informed and involved, which was very reassuring. We were invited to have a meal with my mum, which was a lovely gesture. The home is beautiful, immaculately clean, has plenty of activities
and great facilities. Our mum has loved her stay there, she has made friends with the other residents and would not hesitate to go there again for a stay if required.

Reply from Sommer Turner, Customer Relationship Manager at Hallmark Hutton View

Thank you so much for taking the time to complete a review for us. It has truly been wonderful supporting your mum. Your words mean a lot to us and we will pass the comments on to our team.


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Review from Claire R (Daughter of Resident) published on 12 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been newly diagnosed with dementia. This has been handled sensitively, compassionately and professionally by Hutton View Care home. Our transition from home care to full-time dementia care has been dealt with by the staff with such care. The carers genuinely care. Every time I visit Dad he
is being looked after in various locations with staff around - in the garden or being helped to get dressed or sitting with his mates. It is just lovely to see.

Reply from Louise Baxter, General Manager at Hallmark Hutton View

Dear Claire,
Thank you so very much for taking the time to review Hutton View and your incredibly kind words. We are so pleased you are happy with the care and support we provide to Dad.
It is such a pleasure and privilege to make a positive difference to the residents living here and their families. I look forward to seeing you soon and I will share the positive feedback with all of the team here. Thanks, Louise


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Review from J W (Daughter of Resident) published on 8 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was welcomed warmly and has settled in well. The staff are all great, caring and attentive. She is encouraged to join in but not pressured. All the home is clean and the food is very nice.

Reply from Sommer Turner, Customer Relationship Manager at Hallmark Hutton View

Thank you so much for taking the time to complete a review for us. Your words mean a lot to us, and we will pass the comments on to our team.


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Review from Timothy H (Son of Resident) published on 18 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

both parents went to Hutton view and settled in very quickly. Their rooms are first class, food excellent and the general facilities are superb. The levels of care are great and the communication (about ad hoc issues) is consistent and reliable. Wouldn't hesitate to recommend.

Reply from Sommer Turner, Customer Relationship Manager at Hallmark Hutton View

Thank you so much for taking the time to complete a review for us. Your words mean a lot to us, and we will pass the comments on to our team.


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Review from Pat D (Respite Resident) assisted by family/friend published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The atmosphere is excellent, the staff very caring, very helpful and nothing is too much trouble.
Food is very good, entertainment is amazing too.
I shall be back to visit all my friends I have made.
Will miss you all.

Reply from Sommer Turner, Customer Relationship Manager at Hallmark Hutton View

Thank you so much Pat for taking the time to review. We are so pleased that you enjoyed your stay here at Hutton View and you are more than welcome to pop back in for Lunch and visit all the friends that you have made. We shall pass your lovely comment on to the team.


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Review from Georgie D (Daughter of Resident) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So pleased we chose Hutton View Care Home for my mum to stay with. everyone has been amazing and so lovely.
Only the best can care for people and only the best work here.
We will miss you all.

Reply from Sommer Turner, Customer Relationship Manager at Hallmark Hutton View

Thank you so much for taking the time to complete a review for us. It has truly been wonderful supporting your Mum and getting to know you all as a family. Your words mean a lot to us and we will pass the comments on to our team.


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Review from Henry B (Resident) published on 20 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On the whole, this is an excellent home. All staff are very care orientated. The building is excellent, with modern facilities. I would like to have seen more activities organised, but I suspect this is likely to improve as the number of residents increases. I believe an opportunity was missed to include
air conditioning in the rooms hence the slight mark down in the area. I would have no hesitation in recommending this home to anybody.

Reply from Sommer Turner, Customer Relationship Manager at Hallmark Hutton View

Thank you so much for taking the time to complete a review for us, Henry. Your words mean a lot to us, and we will pass the comments on to our team.


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Review from Cate G (Daughter of Resident) published on 15 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Dad has vascular dementia and was in a care home over an hour away from us, which made visiting difficult. We decided to explore options closer to home and visited many of those in and around Brentwood. On visiting Hutton View Care Home we were blown away by all aspects of facilities available and
the high standard of care provided. The customer liaison manager, the deputy manager and the dementia care manager have all listened to our needs for Dad to the finest detail and have been empathic and supportive in the difficult decisions we were making. The attention to detail in enabling us to make the move as smooth as possible, with minimal distress for Dad, was so important and the welcome he received was fantastic. He has been at the home a week and he is a different person. The staff are so very friendly and kind, they are supportive and accommodating, they make a lovely cup of tea and are always ready with a cake to go with it! We just wish we had made the move sooner!

Reply from Sommer Turner, Customer Relationship Manager at Hallmark Hutton View

Thank you so much Cate for your lovely comments and taking the time to review us. It was a pleasure to support you and your Sister on your journey to finding Hutton View and we are all so proud to be able to care for your Dad.


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Review from A L (Daughter of Resident) published on 15 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff have been fantastic since the first call. As a family, we have been through horrific trauma and a staff member supported me incredibly well. I wouldn't have coped without her! This is not a normal care home, it's like a hotel, but the people are what makes it. I slept on Friday night for the first
time in two weeks! Thank you Hutton View Care Home and thank you that staff member.

Reply from Sommer Turner, Customer Relationship Manager at Hallmark Hutton View

Thank you so much for taking the time to review us at Hutton View Care Home and for your lovely kind words, we really appreciate your support and feedback it’s an absolute pleasure having your Dad stay with us, thank you for giving us the opportunity to care for your Dad.


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Review from Emma M (Private Carer of Resident) published on 28 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hutton View Care Home is a welcoming friendly and very professional home that makes the happiness and health of their residents their primary concern.
I have supported a resident at the home from prior to her going into Hutton View and I have continued to assist her with medical appointments and visit
her as a companion. My client has been at Hutton View since July 2021. I have always found the staff to be helpful, communicate well and feel like we always work well together for the best of the client. Although her needs are demanding the staff try at all times to keep her happy and engaged going out of their way to ensure that she is happy and safe. She truly couldn't be in safer hands.

Reply from Sommer Turner, Customer Relationship Manager at Hallmark Hutton View

Thank you ever so much for taking the time to review Hutton View Care Home and for these kind words.


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Review from John B (Son of Resident) published on 7 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent friendly care home, beautifully furnished with welcoming caring staff.
In early 2022 the assisted living home next door will open and with it the grounds between the two buildings will open and with it the grounds between the buildings giving a spacious outside feel including a fish pond
for residents to enjoy. I can't wait to see it!

Reply from Louise Baxter, General Manager at Hallmark Hutton View

Thank you for taking the time to complete such a lovely review for us. We also cannot wait to see the gardens when they are completed!


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Current Review Score: 10.0 (9.966)

Overview of Review Score

The Review Score of 10 (9.966) out of 10 for Hallmark Hutton View is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.966 for Hallmark Hutton View is calculated as follows: ( (231 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 238 Ratings = 4.966

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hallmark Hutton View is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 82 registered maximum number of service users is 16.4, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Apr 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Bed Vacancies

posted 03 Mar 2025

Please contact the home for current vacancies


Awards / Recognitions (21)

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Meet the Team (3)

Louise

Louise Baxter

Job Title: General Manager

Joined: 2020

I am delighted to be joining the team at Hutton View as General Manager, having worked within the care industry for over 20 years.


I will be drawing on my previous experience as a registered manager and my passion for delivering person-centred dementia care, which has a positive outcome for people using our services.


I passionately believe in Hallmark’s vision to create communities that enhance the quality of life and give rise to new beginnings and new futures. Hutton View is a home offering exceptional care in beautiful surroundings and I feel privileged to be leading a passionate and dedicated team to enable this.


Chelsea

Chelsea McGirr

Job Title: Deputy Manager

Chelsea is the Deputy Manager at Hutton View Care Home.


She started in care when she was 18 years old after completing level three in health and social care and it is now coming up to 7 years.


Chelsea started as a care assistant and has worked her way up to Deputy Manager and is currently completing a level 4 qualification in leadership and will progress onto a level 5 management course.

There Chelsea had many placements; hospices, surgical wards, dementia care wards, ante-natal clinics, and pediatric wards but her heart lies with older adults.


Chelsea says "My passion is end-of-life care and currently am the home’s champion for end-of-life care and work closely with the local hospices to provide dignified, person-centred end-of-life care ensuring that families feel supported along the way, I absolutely love my job and could never imagine doing anything else!


Chelsea's favourite part of her job is building relationships with the residents and their loved ones to create communities that enhance the lives of those we care for.


Sommer

Sommer Turner

Job Title: Customer Relationship Manager

Joined: 2022

Sommer supports residents and families who are looking to move into a care environment.


Sommer said: "The care journey is often at a critical point and can be a very emotionally challenging time. No two journeys are the same and I pride myself on listening and building a relationship with each person and their family. I have worked in care for 4 years and have enjoyed every moment."