Hallmark Hutton View

3 Rayleigh Close, Hutton, Brentwood CM13 1AR
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10 51 Reviews
  • Hallmark Hutton View, Brentwood
Close to the shops and cafés of Shenfield High Street and conveniently set back off the main road into town, Hallmark Hutton View is an elegantly designed home where residents thrive. Providing award-winning residential, dementia and nursing care, Hutton View is a home from home.

Moving home can be a big change and feel daunting, but at Hutton View, their bighearted approach eases residents into home life. From the outset, the team do all they can to get to know a residents likes, dislikes, passions and hobbies so that they can support everyone to live life to the fullest. Plus, with Hallmark All Inclusive, food, drink, weekly manicures, and even your hair cuts are all part of the package.

Doors are open at all hours for loved ones to pop by. Catch up over a pot of tea in the Woodway Café, take a stroll around the landscaped gardens or spend time together getting involved in the home’s many activities.

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Care Provided by Hallmark Hutton View

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 82 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Louise Baxter (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (66)
    • Couples/Companion Rooms (8)
    • Single Rooms with ensuite Wet Room (66)
    • Couples/Companion Rooms with ensuite Wet Room (8)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2020
    • Number of floors: 4

Funding & Fees Guide for Hallmark Hutton View

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,930
    • Self-Funded Residential Dementia Care from £1,990
    • Self-Funded Nursing Care from £2,510

  • We are pleased to be able to include the following ancillary services in our weekly fees:
    • A weekly appointment with our hairdresser (excludes perms and colours)
    • A weekly manicure or back massage with our therapist
    • A monthly pedicure with our therapist
    • Home newspapers and magazines
    • Use of the café area by residents and visitors
    • Chiropody every 8 weeks


    Please note that weekly fees exclude:
    • Escorts and the cost of non-NHS transport to routine, planned appointments
    • Personal newspapers and magazines
    • Guest dining
    • Admission fees for activities/outings
    • Private telephone and Sky connection
    • Additional therapies/hair treatments
  • (these prices are only a guideline, please contact Hallmark Hutton View to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home does not have any visiting restrictions. Relatives are able to visit 24/7.


  • Parking

  • On site parking for residents, relatives and guests.


Hallmark Hutton View Reviews (51)

Total of 51, showing 41-51
10

Hallmark Hutton View has a Review Score of 10 (9.966) out of 10, based on 20 reviews in the last 2 years. Over all time Hallmark Hutton View has 51 reviews.

Overall Experience

  • 48
  • 3
  • 0
  • 0
  • 0

Date Published

51
2
6
20
31

Review from Lindsey D (Daughter of Resident) published on 26 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hutton View Care Home has changed my views towards care homes. The home has exceeded my expectations and Mum is extremely happy to be there. The building yes is new, but the true picture is what Hutton View staff do. They are very professional friendly caring sympathetic and I feel my Mum is in the
best hands which is a tremendous relief knowing Mum is cared for 24/7 and I cannot recommend Hutton View enough.
Whilst every member of staff I have encountered have been truly professional I would like to personally say thank you to the people who have help me and mum to adjust to the placement with the smoothest of transitions.

Reply from Louise Baxter, General Manager at Hallmark Hutton View

Thank you so much for taking the time to complete a review for us. It has truly been wonderful supporting your Mum and getting to know you all as a family. Your words mean a lot to us and we will pass the comments onto our team.


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Review from Kathryn L (Daughter of Resident) published on 8 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed with Hutton View since my initial enquiry. The teamwork tirelessly to meet the individual needs of my mother and I am so grateful for their patience and assistance in what is a challenging time for any family. I feel confident in their care and understanding of her, and the
facilities are nothing short of a 5-star hotel. Would thoroughly recommend to others.

Reply from Louise Baxter, General Manager at Hallmark Hutton View

Hi Kathryn, thank you so much for taking the time to give us a lovely review for the team here at Hutton. I’m sure you're all aware now your mum brings such great positivity to the home and we enjoy having her here so much.


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Review from Roger L (Cousin of Resident) published on 24 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can confirm that the overall standards at Hutton View have remained very high.
The concerns my cousin had raised before about food have now been addressed. We have eaten there ourselves on two occasions and been delighted with the lunches provided. The hospitality service manager and his colleagues
looked after us very well.
The visits were subject to Covid risk assessment, which the management organised for us, and it was good to be able to spend more time with our cousin, as we live a long way away.

Reply from Louise Baxter, General Manager at Hallmark Hutton View

Hi Roger, thank you so much for the lovely comments and happy to hear you enjoyed your lunch with us, we really appreciate all the feedback which has been given to us, hence why we can improve and address the following situations better in our home and for residents.


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Review from T K (Son of Resident) published on 14 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We can’t thank the Customer Relationship Manager and the team enough for their help and support in the run up to Dad moving into Hutton View and the standard of care and support he had received since settling in a few weeks ago. After what’s been a stressful and uncertain year for everyone, knowing
he is safe, happy and very well cared for in the wonderful environment of Hutton View means the world to all the family. Thank you!

Reply from Louise Baxter, General Manager at Hallmark Hutton View

Thank you so much for taking the time to review us at Hutton View Care Home and for your lovely kind words, we really appreciate your support and feedback it’s an absolute pleasure having your Dad stay with us, thank you for giving us the opportunity to care for your Dad.


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Review from D C (Resident) published on 14 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly place, staff wonderful. Food good better than at home. I will pass this information to any friends looking around for somewhere to move into or family looking for their family or mum or dad.

Reply from Louise Baxter, General Manager at Hallmark Hutton View

Thank you so much for the lovely review, we all really enjoy having you and Molly (dog) staying with us at Hutton View Care Home. We appreciate your support and feedback.


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Review from B A (Resident) published on 12 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Arriving as a Nonagenarian I was given a friendly welcome and have good liaison with all the staff, many of whom are from Asian or European countries. There are attractive daily programmes on offer each week and chances to walk outside for exercise and other activities in warmer weather. The menus contain
good variety and good ingredients but unfortunately, some main meals are spoiled by lack of catering knowledge for OAP's especially with vegetables.

Reply from Carl Roberts, Customer Relationship Manager at Hallmark Hutton View

Thank you for taking the time to review your stay after being with us for the last month. We are pleased to hear you feel the team are friendly and are enjoying the activity program. We also look forward to working with you at the resident's food forums to make sure we are getting the vegetables just the way you like it. Thank you again and it is an honour that you have chosen Hutton View as your home.


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Review from Linda C (Resident) published on 12 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nothing was too much trouble and always greeted with a warm smile. During my stay, I made many friends and special memories. All the staff were very approachable and had such caring attitudes. I was always treated with such dignity and respect and made to feel I was a V.I.P!

Reply from Carl Roberts, Customer Relationship Manager at Hallmark Hutton View

We are so pleased you enjoyed your stay with us! It was an absolute pleasure to spend that time together! You are always welcome at Hutton View and we will always consider you part of the family.


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Review from Clare M (Daughter of Resident) published on 8 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident for 2 weeks now and I honestly cannot recommend the home highly enough. I had agonized for some time over whether to organise full-time carers in his own home or to look at a residential care home and I'm so happy that I opted for Hutton View. The building itself is beautifully
appointed throughout, more reminiscent of a luxury hotel than a care home, but most importantly to me is the quality of care and support he receives from every staff member. He can't stop telling me how much he likes it there (or how good the food is!) and his newly relaxed demeanour is a testament to that.
The support extends to family members too, from your very first point of contact which makes a difficult transition so much easier to cope with. Hat's off to Hallmark too for setting up visitor suites in all of their homes so that families are still able to safely visit their loved ones during the pandemic.

Reply from Carl Roberts, Customer Relationship Manager at Hallmark Hutton View

Oh wow what lovely comments, thank you so much. It was a pleasure to support you on your journey to finding Hutton View and we are all so proud to be able to care for your father. We are so pleased to hear he is enjoying the food and how much he likes it here at Hutton View. Thank you for taking the time to review us.


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Review from Keith B (Nephew of Resident) published on 20 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly aunt was only admitted to Hutton View Care Home yesterday, so it is too early to provide a meaningful review and the reason for the ‘don’t know’ in the following options. However, having said that, the support we have experienced from the management team, in dealing with the logistics of
the move, has been second to none. The home and facilities are amazing, and my aunt is already settling in well, with the care team providing exemplary support during this difficult transition period for both her and for my wife and me.

Reply from Carl Roberts, Customer Relationship Manager at Hallmark Hutton View

We have loved every minute since your Aunt moved to Hutton View and the trust you have placed in us during this time is held very dearly. We are only too happy to have supported you on your journey.


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Review from Jill F (Friend of Resident) published on 20 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The customer relationship manager has been amazing in arranging the transition from my friend's last care home into Hutton View. He has kept me informed of all developments and ensured the move into Hutton View went smoothly, causing my friend as little disturbance as possible. Above all, the customer
relationship manager took an exceptional amount of time and trouble to ensure my friend's needs were met before he arrived. The service from the whole team has been second to none, and I know Hutton View has created a beautiful, safe and caring environment for my friend to live in. Knowing how isolated he felt before he moved into residential care, I'm incredibly happy for him.

Reply from Carl Roberts, Customer Relationship Manager at Hallmark Hutton View

Thank you ever so much for taking the time to review Hutton View Care Home and for these kind words, we are just so pleased to be able to have the opportunity to care for your friend.


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Review from Annabel K (Daughter of Resident) published on 20 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The journey to seeking a suitable care home for a loved one is a challenge for any family, especially when added to pre-existing concerns about their health and wellbeing. However, Hutton View (Hallmark Care Homes) gave us fantastic support and comfort throughout. We received such personal service from
all of the staff at every encounter. Despite the challenging times, amidst a pandemic, our mother's move into Hutton View was managed with such professionalism and a week after her transition, we are already hearing and seeing (via photo and video) the wonderful benefits of the care she is receiving. Clifton Court, Dementia Community is now our mother's home, it provides everything she needs in a warm, friendly, beautifully and cleverly designed environment. I would wholeheartedly recommend Hallmark Care Homes and as a family, we are immediately feeling confident about our decision. Thank you to everyone from the bottom of our hearts.

Reply from Carl Roberts, Customer Relationship Manager at Hallmark Hutton View

Thank you for taking the time to review Hutton View and for your kind words. It has been an absolute pleasure supporting you on your journey. We look forward to making many happy memories with your Mother and feel honoured that you have trusted Hutton View Care Home as her home.


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Current Review Score: 10.0 (9.966)

Overview of Review Score

The Review Score of 10 (9.966) out of 10 for Hallmark Hutton View is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.966 for Hallmark Hutton View is calculated as follows: ( (231 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 238 Ratings = 4.966

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hallmark Hutton View is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 82 registered maximum number of service users is 16.4, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Apr 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Bed Vacancies

posted 03 Mar 2025

Please contact the home for current vacancies


Awards / Recognitions (21)

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Meet the Team (3)

Louise

Louise Baxter

Job Title: General Manager

Joined: 2020

I am delighted to be joining the team at Hutton View as General Manager, having worked within the care industry for over 20 years.


I will be drawing on my previous experience as a registered manager and my passion for delivering person-centred dementia care, which has a positive outcome for people using our services.


I passionately believe in Hallmark’s vision to create communities that enhance the quality of life and give rise to new beginnings and new futures. Hutton View is a home offering exceptional care in beautiful surroundings and I feel privileged to be leading a passionate and dedicated team to enable this.


Chelsea

Chelsea McGirr

Job Title: Deputy Manager

Chelsea is the Deputy Manager at Hutton View Care Home.


She started in care when she was 18 years old after completing level three in health and social care and it is now coming up to 7 years.


Chelsea started as a care assistant and has worked her way up to Deputy Manager and is currently completing a level 4 qualification in leadership and will progress onto a level 5 management course.

There Chelsea had many placements; hospices, surgical wards, dementia care wards, ante-natal clinics, and pediatric wards but her heart lies with older adults.


Chelsea says "My passion is end-of-life care and currently am the home’s champion for end-of-life care and work closely with the local hospices to provide dignified, person-centred end-of-life care ensuring that families feel supported along the way, I absolutely love my job and could never imagine doing anything else!


Chelsea's favourite part of her job is building relationships with the residents and their loved ones to create communities that enhance the lives of those we care for.


Sommer

Sommer Turner

Job Title: Customer Relationship Manager

Joined: 2022

Sommer supports residents and families who are looking to move into a care environment.


Sommer said: "The care journey is often at a critical point and can be a very emotionally challenging time. No two journeys are the same and I pride myself on listening and building a relationship with each person and their family. I have worked in care for 4 years and have enjoyed every moment."