Millvina House

155 Hartnup Street, Liverpool L5 1UW
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8.1 31 Reviews
  • Millvina House, Liverpool
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Care Provided by Millvina House

  • Type of Service
    • Nursing Home
  • Local Authority Owned
  • For a maximum of 60 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Epilepsy
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Kerry Howell (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Millvina House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
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Millvina House Reviews (31)

Total of 31, showing 21-31
8.1

Millvina House has a Review Score of 8.1 (8.125) out of 10, based on 2 reviews in the last 2 years. Over all time Millvina House has 31 reviews.

Overall Experience

  • 31
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29

Review from Evelyn P (Daughter of Resident) published on 21 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is an amazing forever home for your loved ones. The rooms and facilities are fantastic, the staff are lovely and treat your loved ones as their family, we cannot ask for more for our loved one. A lovely feeling.

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Review from Martin E (Son of Resident) published on 18 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum lives there and has had fantastic treatment from all members of staff. Really friendly to families and understand our mum's needs. Couldn't recommend it enough to anyone wanting a forever home for their loved ones.

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Review from Patricia B (Daughter of Resident) published on 18 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Words cannot express how we as a family have so much to thank all the staff at Millvina for taking such good care of mum since her move into the home. They go the extra mile in the care given to mum and during the pandemic have achieved the outstanding result of being Covid free which has been such
a relief.
Not being able to see mum for so long has been hard but they have kept us constantly updated on how things are going even giving us the chance to see them from a distance at garden party or in the garden recently for short visit.
I know they have been doing lots of activities to keep mum and all residents interacting and happy I can only give them 10 out of 10 but it goes much more beyond that as they go that extra mile in caring for all the residents and continue to do so daily in this unusual time we are going through. Thank you so much.

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Review from J S (Daughter of Resident) published on 18 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother resides at Millvina. What a wonderful home this is.
After leaving her last home, she has come on leaps and bounds.
Staff are wonderful. Very caring and attentive to the residents.
Home is spotless and food delicious.
Well done Millvina. Keep up the good work.
Not 1 case of corona
either.

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Review from Ste R (Grandson of Resident) published on 18 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nan has specific caring needs and after a few other places not meeting them, we are so pleased to have found this place! It's the first time in years that my family and I have seen my Nan happy and looking like she feels safe and at home. We would all be devastated if Millvina was no longer her home.

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Review from Pat M (Daughter of Resident) published on 18 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Millvina in November 2019. The words to decide this home are fantastic and incredible. In my mothers last home, she deteriorated to the point of having a Dr prescribe end of life meds. Since she has been a resident of Millvina my mother speaks, smokes again and can catch and throw
a ball quicker than the staff.
As for the staff they are on another level. The care, love and attention they give my mum and other residents is amazing.
As a family, we sleep at night -first time in 2yrs knowing our mum is safe and loved.
Unbelievable home and every other care home should be like this, unfortunately, they are not.

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Review from Margaret B (Daughter of Resident) published on 10 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So sad if Millvina has to close. My mum just loves it here, and as settled so well and loves everyone and they love her. It will be the fifth time mum has had to move care home. Only hope we can change people's minds and keep this lovely home open. The staff are amazing, they all give 100%.

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Review from F M (Son of Resident) published on 4 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Millvina House since February 2020. The care and attention she receives is absolutely amazing. The staff do an excellent job of keeping the residents occupied. Every time we see or speak to my mother she is very happy, spotlessly clean and content.

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Review from Judith N (Daughter of Resident) published on 25 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Millvina House is run by a team who possess a diligent attitude toward their work. They are industrious, attentive and proactive. The manager who runs Millvina House put the home on lockdown weeks before the government issued the 1st lockdown on the country. This has not only resulted in zero cases
of COVID 19 to date, but people whos loved ones that are in their care are safe and cared for on a 1 to 1 basis. The staff are very warm, compassionate, caring and friendly. During Mum's stay, she was exceptionally cared for by staff as if caring for their own mum. The facility is new and furnished with ensuite bathrooms. It is immaculate and well looked after with well-kept gardens for residents to enjoy on sunny days. On behalf of my family, myself and my husband, words cannot express our heartfelt gratitude for what staff did for us as a family and for our precious mum in such a challenging and devastating time. We could not have asked for more and highly recommend Millvina House to anyone needing a home from home for their loved ones. Thank you Millvina House.

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Review from Debbie (Daughter of Resident) published on 7 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came to Millvina House upon discharge from hospital having previously been a resident of another care facility. It is fair to say that the standard of care from all the staff and management team has been exceptional and they are truly a credit to the profession. From the moment of her arrival,
she has been treated as an individual, with the utmost care, patience, respect, and dare I say, love. The role that the team perform is an extremely difficult one, never more so at this present time. Their prompt and decisive action with the outbreak of the Covid-19 virus is to be applauded. We as a family have the utmost trust and faith in all the staff. It is a source of great comfort that we know our mum is well cared for and happy! Thank you to the manager and all the staff for the incredible work that they do.

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Review from Tina (Daughter of Resident) published on 3 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has come on leaps and bounds since she has come into Millvina House. The manager and her team are exceptional and they all go above and beyond. The manager keeps us all updated in regards to my mum. I have seen my mum in the garden for the first time in months and this was fantastic. The fact
that the manager and her team have all worked tirelessly to keep the virus out of Millvina has been a great relief to us as a family as we know our mum is safe. I would recommend Millvina to anyone as it is a fantastic home and the atmosphere is fantastic. Thank you to the manager and her team.

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Current Review Score: 8.1 (8.125)

Overview of Review Score

The Review Score of 8.1 (8.125) out of 10 for Millvina House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.3 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for Millvina House is calculated as follows: ( (20 Excellents x 5) + (4 Goods x 4) ) ÷ 24 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.292 Points relating to the number of positive Reviews for Millvina House is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 2 Positive Reviews ÷ 12 = 0.167

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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