Hazel End Care Home

Kitchener Road, St Michaels Hurst, Bishop's Stortford CM23 1EN
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9.7 68 Reviews
  • Hazel End Care Home, Bishop's Stortford
Hazel End is located in the market town of Bishop's Stortford and provides friendly and comfortable residential and dementia care for up to 66 residents in single ensuite rooms. The home is located in a quiet residential area whilst being close to transport links and local amenities and attractions.

Hazel End benefits from facilities such as a coffee area, bar area and quiet lounges. Hazel End continues to welcome new residents for residential and residential dementia care.

The dedicated care team gets to know each resident, working with them and their loved ones to create detailed care plans so that their needs are always met. The care team provides individual and compassionate care by getting to know each individual and building strong relationships with them and their loved ones.

Residents living with dementia receive quality dementia care, provided by colleagues who are fully trained to ensure their approach is the best for residents living with dementia.

Hazel End is operated by Anchor. Anchor is England’s largest provider of housing and care for those over 55 years of age and has more than 60 years of experience as a not-for-profit provider of services to older people. Anchor reinvests the money made into their retirement properties and care homes, to continually raise standards to provide a high-quality service to surpass the customer’s expectations.

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Care Provided by Hazel End Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Claire Sparks (Manager)
  • Admission Criteria
    • Please contact Hazel End directly with your enquiry.
    • Ages 65+
  • Room Information
    • Single Rooms (66)
    • Single Rooms with ensuite Wet Room (66)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2019
    • Last Refurbishment: 2019
    • Number of floors: 3

Funding & Fees Guide for Hazel End Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,667
    • Self-Funded Residential Dementia Care from £1,667
    • RESPITE Self-Funded Residential Care from £1,667
    • RESPITE Self-Funded Residential Dementia Care from £1,667

  • Fees include all care and facilities plus extras such as hairdressing, chiropody and trips. Please contact Hazel End directly for more information regarding our fees.
  • (these prices are only a guideline, please contact Hazel End Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at Hazel End care home.


  • Parking

  • On-site parking including disabled parking provision.


Hazel End Care Home Reviews (68)

Total of 68, showing 1-20
9.7

Hazel End Care Home has a Review Score of 9.7 (9.747) out of 10, based on 31 reviews in the last 2 years. Over all time Hazel End Care Home has 68 reviews.

Overall Experience

  • 60
  • 6
  • 2
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Date Published

68
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Review from B B (Respite Resident) published on 17 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay in Hazel End was as a temporary resident for respite care due to a lengthy stay in hospital. The care I received has aided my recover while my home was being adapted. The help and kindness shown to me has benefited me greatly.

Reply from Claire Sparks, Manager at Hazel End Care Home

Thank you for taking the time to review Hazel End and we are pleased that you rate our overall experience as excellent. We appreciate your comments, and I'll pass your lovely feedback on to our team. We're very pleased that our team at Hazel End helped you to recover. Our team are passionate about providing the best care and a home-from-home for our residents.


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Review from Clive V (Husband of Resident) published on 12 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

There have been quite a few changes in caring and other staff, but seem to have gone through smoothly without affecting residents. Continuity of staff and routines is of paramount importance to residents suffering from Dementia/Alzheimer's conditions, and this has been handled by management and care
staff most admirably. Thank you

Reply from Claire Sparks, Manager at Hazel End Care Home

Thank you for taking the time to review Hazel End and we are pleased that you rate our care/ support as excellent. We appreciate your kind comments, which I will pass on to my team. We aim to support our residents with colleagues they are familiar with to ensure familiarity and peace of mind.


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Review from Annette S (Daughter of Resident) published on 12 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home has been fantastic for my mother. She has her every wish granted, by just clicking the call button around her neck. The home always is very caring, both for my mother and myself They are very aware it's not easy for the family either. Unfortunately, my mum isn't interested in participating
in the entertainment that is organised. However, from what I've seen, it always looks enjoyable and gives the residents a lift to be together.

Reply from Claire Sparks, Manager at Hazel End Care Home

Thank you for taking the time to review Hazel End and we are pleased that you rate our overall experience as excellent. We appreciate your wonderful comments, which I will ensure my team are aware of. We aim to make day-to-day life as our residents wish and tailor our care to each individual that lives at Hazel End. We are here to support both our residents and their loved ones.


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Review from Alan (Son of Resident) published on 21 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Hazel End for nearly two years. The surroundings, both internally and externally, are lovely and spacious. The total ambience is very friendly and welcoming. The food is plentiful, with lots of healthy options. The entertainment and social activities are regular and
well organised. But by far the best asset of this care home is the staff. They go out of their way to make us feel part of a big family. They are caring and kind towards the residents (some of whom can be rather challenging), and efficient in carrying out their duties. I would love to mention staff individually in this review but would end up mentioning all of them! The manager should be proud of herself for leading such a fabulous team. I regularly recommend this care home to friends and acquaintances and will continue to do so.

Reply from Claire Sparks, Manager at Hazel End Care Home

Thank you for taking the time to review Hazel End and we are pleased that you rate our care/ support as excellent. It's wonderful to read your lovely feedback and I'll pass this on to my team. I'm very proud of the facilities, food and activities that Hazel End offers and to provide high-quality tailored care to each of our residents.


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Review from P L (Daughter-in-law of Resident) published on 8 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After these initial few weeks, Mum seems to have settled into a happy, safe place. She's making friends and interacting well with staff all of whom have been welcoming and helpful. It's lovely to see Mum smile again.

Reply from Claire Sparks, Manager at Hazel End Care Home

Thank you for taking the time to review Hazel End and we are pleased that you rate our home as excellent in all areas. I will pass on your kind comments to our team. We're glad your mum is happy living with us and smiling.


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Review from J C (Resident) published on 21 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 2 months in this care home have been favourable, especially due to the help from the staff members.
The guidance and health care has been very very supportive and personal to me. I have enjoyed the activities with the rest of the members of staff and residents here. The quality of the facilities
available adds to the overall enjoyment of my time here. It's a very nice home to stay in.

Reply from Claire Sparks, Home Manager at Hazel End Care Home

Thank you for taking the time to review Hazel End Care Home. We are pleased to hear that you rate our home as excellent in all areas. I will pass on your kind comments to all colleagues at Hazel End. I am so happy to hear that you feel very supported by us and that you're enjoying the activities with everyone. If you ever want to make any recommendations or need any more support with anything, please feel free to let me know.


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Review from Elaine T (Daughter of Resident) published on 12 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved into Hazel End in September last year and as he was 99 and still living independently, we had started looking at the possibility of him moving into a care home and when a room became available, we were not going to let the opportunity pass him by.
At first, he didn't want to stay (I
believe he was home sick sadly), but this was not the case for long and gradually he has become part of the Hazel End family.
He has so many friends there, both residents and staff and once more, he is somebody and not just an old man living on his own.
He loves the exercise classes there, adores his cheeky chats with the staff and is so happy with the folk who he shares a table with at meal times.
We are convinced that if he hadn't made this move, that he would not longer be with us, but he is and he is absolutely thriving and looking forward to turning 100 in a couple of days.
We cannot thank the staff enough, for their kindness, compassion, patience and professionalism, you're amazing.

Reply from Claire Sparks, Home Manager at Hazel End Care Home

Thank you for taking the time to review Hazel End we are so happy that your father has settled in so well with us, and that your overall experience with us, has been excellent. We are so glad, you're pleased with our home and our lovely staff, and I will pass your kind comments on to my team. We hope he enjoyed his 100th birthday with us. We are overjoyed that he decided to become a part of the Hazel End family. We always appreciate feedback to ensure our residents enjoy their daily life as they wish. If you need anything, my door is always open.


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Review from N R (Son of Resident) published on 12 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The home has stimulated my dad and kept him going for the last couple of years but it's the little things that have stopped me give excellent all round. I've had to remind cares on more than one occasion to do things that I don't find acceptable.

Reply from Claire Sparks, Manager at Hazel End Care Home

Thank you for taking the time to provide feedback on Hazel End care home and we are pleased that you rate our staff as excellent. We appreciated meeting with you in person to review your dad's care plan and it is our pleasure that he lives in our home. My door is always open to discuss all aspects of care and day-to-day life at our home.


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Review from L P (Daughter of Resident) published on 11 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hazel End is a very welcoming and friendly home. The home is of a very high standard in care, cleanliness, private facilities and friendly communal areas.
The medical care and support are very good and any NHS service is arranged quickly whenever needed.
For me, one of the best facilities is the
lifestyle ladies, who offer residents daily activities to keep them active and entertained.
I love reading the daily social posts which provide comfort whenever I spot my mother taking part. The lifestyle team celebrates any special day, holiday, or birthday so something is happening every day.
The food is mostly very good.
Both mum and I find the staff very helpful, friendly and supportive.

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Review from Susie S (Cousin of Resident) published on 11 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our relative has been at Hazel End for 16 months and is a different person. The home is very well run and all the staff who are caring, kind and helpful to residents and visitors are dedicated to their work showing passion in all they do. The medical and personal care is very good. All rooms are clean,
bright and airy and the communal areas are spacious. There is a Garden Room which is quiet and peaceful, cinema room for film shows or musical singalongs, a tea room and hairdressers. The chef is very good providing a well-balanced choice of nutritional meals and snacks often from different cultures. Entertainment is excellent, there is always something going on ie, birthday celebration or special occasion, craft group, exercise classes and various games there is something for everyone if they wish to participate. Relatives and friends are also invited and encouraged to join in. We are very satisfied with the overall care received and would highly recommend this lovely care home.

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Review from E L (Daughter of Resident) published on 11 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been at Hazel End just over 3 years. All the staff are very friendly and helpful, reassuring and understanding. Always care staff available to discuss any concerns. Such attention to detail with the decoration and furniture in all rooms. With plenty of activities to keep residents occupied
and involved both physically and mentally.

Reply from Claire Sparks, Manager at Hazel End Care Home

Thank you for taking the time to review Hazel End and we are pleased that you rate our care/ support as excellent. We're glad you're pleased with our home and I will pass your lovely comments to my team. I'm proud of the facilities and activities offered at Hazel End and we always appreciate feedback to enable us to ensure our residents enjoy daily life as they wish.


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Review from Alison H (Daughter of Resident) published on 11 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has been here since February and after a few teething problems he's very happy here. There are 4 very special staff who Dad loves as do I!
I think the food could improve slightly and the cleaning regime could do with improving but overall it's a lovely care home with lovely staff and as long
as Dad is happy that's the main thing.

Reply from Claire Sparks, Manager at Hazel End Care Home

Thank you for taking the time to complete the review and we are pleased you rate our overall experience as very good. We appreciate your lovely comments on how special our staff are and I will make sure that they are aware of this. We are so very glad your dad is happy and settled and we welcome your feedback on the areas raised, so we can work on making improvements. I'm always happy to discuss our care at a mutually convenient time.


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Review from M B (Daughter of Resident) published on 2 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hazel End is a modern care home, which almost feels like a hotel and has been our mother's home now for almost a year. After a period of adapting she now seems much happier and settled than before. There is a range of activities that seems to cater to everyone. The staff are very friendly, caring and
responsive to requests. Visiting can be at any time and we are always welcomed with a smile.

Reply from Hayley Smith, Home Manager at Hazel End Care Home

Thank you so much for your kind feedback. We are immensely proud of our home and our wonderful team, they will be delighted to receive such high praise.


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Review from S B (Daughter of Resident) published on 21 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum moved to Hazel End a few months ago. All the staff have been amazing, friendly, welcoming, reassuring, helpful, and understanding. Care staff are always willing to discuss my concerns and answer any questions I might have about Mum. Any issues have been sorted out quickly. The care home is lovely
and modern. More like a hotel and less like the care homes of old. Mum is still 'settling in' so things are difficult at times but I know I made the right decision and that Mum is being well looked after. Thank you to all (including 'behind the scenes staff' that I never see).

Reply from Hayley Smith, Home Manager at Hazel End Care Home

Thank you so much for your valuable feedback. We are delighted to hear that you think so highly of our team and our home. We are very glad that you chose us to care for Mum, we are enjoying getting to know her and spending time with her.


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Review from Susan A (Daughter of Resident) published on 19 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hazel End is a real home from home, I often describe it as a little hotel which is always warm and cosy. The staff are very friendly and welcoming, and they go the extra mile to organise daily activities to keep the residents occupied and entertained. The staff are fond of Mum and she couldn't be anywhere
better in my view.

Reply from Hayley Smith, Home Manager at Hazel End Care Home

It was a joy to read your review, thank you so much for your kind words. We are all very fond of Mum and love having her living here with us.


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Review from Aline T (Daughter of Resident) published on 15 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family we have been most impressed by Hazel End’s care for our mother. Carers assess her needs on a daily basis and treat her as an individual and allow her to be herself. The care has been professional and kind and our mother regards Hazel End as her home, largely due to the family atmosphere
fostered by carers. The senior carers are exemplary in their understanding of her needs and their willingness to meet them.

Reply from Hayley Smith, Home Manager at Hazel End Care Home

Thank you so much for taking the time to review our home, we appreciate your kind words.


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Review from Anita M (Sister-in-law of Resident) published on 31 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Well - a very pleasant surprise. The home has only been open a few years. Lovely and modern - pet guinea pig in the foyer. Treated it to its lunch - great! Staff very friendly. Thought the place perfect. One staff member in particular was very attentive. Could not wish for more to be honest.

Reply from Hayley Smith, Home Manager at Hazel End Care Home

Thank you so much for your kind words, the guinea pigs like to greet our guests as they arrive, especially if it means they'll get their lunch. I am delighted to hear how happy you are with Hazel End, I will pass your comments on to my team.


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Review from E M (Resident) published on 25 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend Hazel End Care Home to friends and family. It's very comfortable.

Reply from Hayley Smith, Manager at Hazel End Care Home

Thank you for your lovely review of Hazel End. We are very pleased that you are comfortable and enjoy living with us.


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Review from Yvonne W (Friend of Resident) published on 20 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From first entering the home I was greeted with warmth and a smile. All the staff were so friendly and my friend is the happiest she has been for a long time, even saying she wished she had made the move sooner.

Reply from Hayley Smith, Home Manager at Hazel End Care Home

Thank you for your review, we are so glad you love our staff and our home.


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Review from Kelly G (Granddaughter of Resident) published on 20 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan moved to Hazel End Care Home four months ago and the care she has received has made such an impact on her health. The manager's door is always open and any issues have been dealt with promptly and with care and compassion. We cannot thank the home enough.

Reply from Hayley Smith, Home Manager at Hazel End Care Home

Thank you or your review and your kind words about our home.


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Current Review Score: 9.7 (9.747)

Overview of Review Score

The Review Score of 9.7 (9.747) out of 10 for Hazel End Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.747 for Hazel End Care Home is calculated as follows: ( (288 Excellents x 5) + (68 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 367 Ratings = 4.747

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hazel End Care Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 03 Mar 2025

We currently have two vacancies for care. Please contact Hazel End directly to discuss your enquiry.


Awards / Recognitions (2)

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Meet the Team (1)

Claire

Claire Sparks

Job Title: Care Manager

Joined: 2019

My Name is Claire Sparks and I am the Home Manager at Hazel End Care Home,


I have worked in care for 9 years starting off in the community and then coming to Hazel End just before we opened our doors.


Prior to working in care, I worked in the hospital as a domestic and one lady thanked me for supporting her and she sadly passed away. This really made me rethink and I was proud of myself for supporting her and had a sense of fulfilment for how grateful she was.


I started working at Hazel End as a Senior Carer, I progressed to Deputy Manager then Care Manager and now Home Manager. I have learnt so much working at Hazel End Care Home and progressed within the home. I'm proud to support our residents and make each day enjoyable living with us.


Frequently Asked Questions about Hazel End Care Home

What types of Care is Hazel End Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Hazel End Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Hazel End Care Home have?

There are 66 Single Rooms.

What are the Facilities & Services at Hazel End Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hazel End Care Home to the centre of Bishop's Stortford?

1.1 mile(s) as the crow flies, distance by road may be significantly further.