Hazel End Care Home

Kitchener Road, St Michaels Hurst, Bishop's Stortford CM23 1EN
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9.7 68 Reviews
  • Hazel End Care Home, Bishop's Stortford
Hazel End is located in the market town of Bishop's Stortford and provides friendly and comfortable residential and dementia care for up to 66 residents in single ensuite rooms. The home is located in a quiet residential area whilst being close to transport links and local amenities and attractions.

Hazel End benefits from facilities such as a coffee area, bar area and quiet lounges. Hazel End continues to welcome new residents for residential and residential dementia care.

The dedicated care team gets to know each resident, working with them and their loved ones to create detailed care plans so that their needs are always met. The care team provides individual and compassionate care by getting to know each individual and building strong relationships with them and their loved ones.

Residents living with dementia receive quality dementia care, provided by colleagues who are fully trained to ensure their approach is the best for residents living with dementia.

Hazel End is operated by Anchor. Anchor is England’s largest provider of housing and care for those over 55 years of age and has more than 60 years of experience as a not-for-profit provider of services to older people. Anchor reinvests the money made into their retirement properties and care homes, to continually raise standards to provide a high-quality service to surpass the customer’s expectations.

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Care Provided by Hazel End Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Claire Sparks (Manager)
  • Admission Criteria
    • Please contact Hazel End directly with your enquiry.
    • Ages 65+
  • Room Information
    • Single Rooms (66)
    • Single Rooms with ensuite Wet Room (66)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2019
    • Last Refurbishment: 2019
    • Number of floors: 3

Funding & Fees Guide for Hazel End Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,667
    • Self-Funded Residential Dementia Care from £1,667
    • RESPITE Self-Funded Residential Care from £1,667
    • RESPITE Self-Funded Residential Dementia Care from £1,667

  • Fees include all care and facilities plus extras such as hairdressing, chiropody and trips. Please contact Hazel End directly for more information regarding our fees.
  • (these prices are only a guideline, please contact Hazel End Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at Hazel End care home.


  • Parking

  • On-site parking including disabled parking provision.


Hazel End Care Home Reviews (68)

Total of 68, showing 21-40
9.7

Hazel End Care Home has a Review Score of 9.7 (9.747) out of 10, based on 31 reviews in the last 2 years. Over all time Hazel End Care Home has 68 reviews.

Overall Experience

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Date Published

68
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Review from E C (Niece of Resident) published on 11 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had the very difficult decision to put my auntie in the care home last July. There was a few hiccups as my auntie ended up in hospital before she had the opportunity to visit the home but the staff where incredible and liaised with the hospital in London to have her transported up here to Bishops
Stortford. All staff showed her compassion and a genuine care to her needs at arrival and every day since.
The home have a schedule of activities to keep the residents occupied and engaged through the week and our family has really enjoyed the celebrations, inviting families in to share with their loved ones.

Reply from Hayley Smith, Home Manager at Hazel End Care Home

Thank you for your review! We are so glad you love our home and staff.


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Review from T C (Daughter of Resident) published on 8 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hazel End is a lovely welcoming care home. My mum has been a resident here since March this year and as a family we are really pleased with the care given to her by the care team. The staff encourage us to visit and use the facilities as if we were visiting mum in her own home. The tables are always
set beautifully at meal times with a menu and good choice and variety of food and the home is kept immaculately clean. Mum is seen by the Doctor, District Nurse and Community Physio as required and the Senior Care Team report back with regular updates.

Reply from Hayley Smith, Home Manager at Hazel End Care Home

Thank you for your review, we are so glad you love our care home and your mum has settled with us.


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Review from M B (Daughter of Resident) published on 8 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was Mum's decision to go into a care home and she chose Hazel End. She became a resident in October 2022 and although at first found it difficult to settle, thankfully with the kind support and care of all of the staff Mum is now very content and happy. There was a period when the catering was poor
but since the arrival of the new chef the food is now of a good standard. The activities are varied and due to the commitment of the staff at an excellent standard. Mum is encouraged to take part despite her extremely limited sight.

Reply from Hayley Smith, Home Manager at Hazel End Care Home

Thank you for your review, we are really glad your mum has settled with us and your family love our home.


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Review from Rob P (Son of Resident) published on 8 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding care from every member of the staff including those not directly involved in dad’s care (housekeeping, reception, kitchen etc). Carers are very well aware of dads needs and understanding of his Alzheimer’s. They encourage him and support him in every possible way. As soon as we visit, we
get an update on how he is doing, from every member of the staff we meet on the way to visit him. We could not recommend Hazel End Care Home highly enough. A very happy and supportive home.

Reply from Hayley Smith, Home Manager at Hazel End Care Home

Thank you for your review and your kind comments regarding our staff. We are so glad you love Hazel End.


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Review from Andrew G (Son of Resident) published on 30 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

We Zoom my mother every evening, and almost without fail she complains about the quality of the food, we pay an awful lot of money and it really should be better. We would happily meet to discuss suggestions.

Reply from Hayley Smith, Home Manager at Hazel End Care Home

Thank you for your review, I will make sure to follow up any concerns with you.


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Review from N A (Daughter of Resident) published on 20 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is good as a persons own home, it takes the vision of a home to another level. The care team staff are fabulous and show consideration and care to the guests and to each other. I would recommend Hazel End Care home it is the perfect place to be in for our circumstances and I can't wish for
more. I want to thank everyone who has helped Mum to not only be here but getting her dignity and zest for life back. Thank you.

Reply from Hayley Smith, Home Manager at Hazel End Care Home

Thank you so much for this review, we really appreciate your kind words. We are so glad you love Hazel End!


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Review from N T (Son of Resident) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On each arrival to the home, the staff have been very kind and pleasant. The home is very clean and welcoming. The staff have always offered me a cup of tea and it never seems to be a chore for them. There has been a couple of occasions when there's nobody at the desk and I've been left standing in
the foyer for some time until somebody comes and opens the door. On visiting my mum's room in the morning a couple of times her room wasn't made up, and the commode hadn't been emptied. The staff have responded well and quickly to my mum's medical emergencies and have kept my brother and I fully informed of her situation. Overall, the home is excellent, clean, tidy with no rubbish and each floor is unique having different rooms for different things, sun room/tea room/cinema etc.

Reply from Hayley Smith, Home Manager at Hazel End Care Home

Thank you for your review, we are so glad you love our home. Please note if you have any issues no matter how small or large, you can always come and speak to myself, and I will deal with them immediately for you.


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Review from Graham R (Son of Resident) published on 12 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the staff at Hazel End Care Home fantastic to deal with, they are all very caring and always smiling. The home is lovely and clean, the activities are great, and mum is always happy and has praise for all the staff. Thank you very much for making Mums life a happy life, it allows
our family to carry on with our lives as normal with the knowledge that she is in great hands.

Reply from Hayley Smith, Home Manager at Hazel End Care Home

Thank you for taking the time to write this review. We really appreciate your kind words, and are glad you and your family can settle with her in our care.


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Review from Gillian P (Daughter of Resident) published on 12 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed by the care given to the residents. Lovely, friendly atmosphere whenever I visit. After a settling in period my mother is now very happy. Although she is blind activities are tailored to her needs.

Reply from Hayley Smith, Home Manager at Hazel End Care Home

Thank you for this review. We are so glad your are happy with our service at Hazel End.


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Review from S M (Daughter of Resident) published on 3 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved to Hazel End Care Home in mid December, it has taken a little while for her to adjust to a different way of living but she is now settled and happy. The staff are very approachable and compassionate. If you have a question to ask it is always answered honestly and in a professional manner.
I am content in the knowledge that my mum is well looked after and safe. Also if my mum became unwell I know that a member of staff would contact me immediately.

Reply from Hayley Smith, Home Manager at Hazel End Care Home

Thank you so much for taking the time to review us, we really appreciate your kind words. We are so happy your mum has settled with us and you are happy with the level of care she receives.


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Review from Toni J (Daughter-in-law of Resident) published on 29 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been a resident since December 2022 and I cannot fault the care she has been given from day one. The ambiance is warm and welcoming, the private rooms are well set out and decorated, the communal areas are spacious and beautifully furnished, the food is excellent, the activities
are brilliant but most important of all, the staff are all friendly, patient, caring and kind. I cannot recommend this home highly enough. It is quite expensive but you get what you pay for!

Reply from Hayley Smith, Home Manager at Hazel End Care Home

Thank you so much for taking the time to write this review. We really appreciate your kind words and are so glad you feel comfortable with your mother-in-law in our care.


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Review from Catherine C (Daughter of Resident) published on 14 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father came to Hazel End Care Home in April this year with mild needs due to a couple of falls, he was placed on the top floor requiring help to remind him to change his clothes etc and to monitor any falls.
Unfortunately due to a rare dementia diagnosis, his needs progressed really fast. Hazel
End have worked really hard changing plans to accommodate his needs on an almost daily/weekly basis, nothing has been too much trouble and they are always trying to find ways to keep him comfortable and out of harm. I would say they have always gone over and above to meet his needs.
Just this weekend they changed practices again to protect him, my daughter who works in a specialist neurological hospital said "that is really going over and above" "I am really impressed".
The day and night staff in the home are really caring and attentive to the needs of the residents, they are friendly and always smiling constantly supporting and reassuring residents and relatives.
Excellent Care Home!

Reply from Hayley Smith, Home Manager at Hazel End Care Home

What a wonderful review, thank you. My team are so dedicated and work hard to ensure that every one of our residents receives the care that they both need and deserve. I shall pass on your feedback, I know that it will be gratefully received.


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Review from L W (Daughter of Resident) published on 1 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Every effort has been made to help my father settle. He likes the staff and his room. Staff help him when he asks. He has made a few friends and when I encourage him to he's joined in activities and enjoyed them.

Reply from Hayley Smith, Home Manager at Hazel End Care Home

Thank you for taking the time to leave this review, I am very happy to hear that your father is settling in and enjoying himself. I shall pass your kind words on to the team.


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Review from Tony D (Resident) published on 24 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have a comfortable room and well looked after most staff are pleasant and helpful (but some are a little forgetful!).
There have been problems with food, it is not always served on hot plates.
Sometimes what is served does not correspond with the four-week menu or even the daily menu. Deserts often
have too high a calorie count. The call button in my room frequently fails and the installers have not yet been able to resolve the problem.
My overall impression of the home is good and I am certainly not unhappy.

Reply from Hayley Smith, Home Manager at Hazel End Care Home

Thank you so much for taking the time to feedback on the care you receive at Hazel End and I am so pleased to hear that you are happy with the service you receive overall.
With regards to the menu, as we have discussed, we will be having a food forum next week to discuss the menu going forward and how to further develop the dining experience which I know you are so keen to be a part of. We have recently hired new catering staff and I am excited with their ideas and hope you will be too.
In response to the call bell, I can only apologise and it is a very strange situation as even the engineers cannot find the fault with the setting in your room and this has had to be taken back to the manufacturers for further investigation. I do hope the doorbell we have given you as a temporary solution is working well?
As always please do continue to let me know of any concerns and we will address them and again thank you for your feedback.


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Review from D P (Daughter of Resident) published on 27 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly my lovely mum was bedbound recently due to illness and for a while couldn’t take part in the central activities, so the care team brought the activities to mum. They also arranged for mum to be able to sit upright in her comfy chair which is lovely. Mum has had manicures with her friend in her
room, facials, her hair blow-dried, little beaver visits and chocolate Easter eggs delivered to her room. In addition, on mum's birthday, her room was decorated and the whole team came to her room to celebrate with her. In addition to the above, the team also set up face time for me so I can chat with mum at any time during the day, which I really appreciate and sometimes they join in our conversation which is also lovely.

Reply from Hayley Smith, Home Manager at Hazel End Care Home

Thank you so much for your wonderful review. We understand the importance of social interaction and will always strive to ensure that everyone has the lifestyle they deserve. I am extremely proud of my team and am always impressed by how hard they work to provide everyone here with a high standard of life. I shall pass your kind words onto them.


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Review from Paula M (Regular Volunteer) published on 7 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A staff member in the lifestyle department is an amazing member of staff with such energy. She is completely resident-focused and has amazing ideas for the activities she offers. We can’t wait to work with her and the rest of the team over the coming months and years.

Reply from Daniel Rowark, Home Manager at Hazel End Care Home

Thank you so much for taking the time to leave this feedback. We would have to agree that our lifestyle team members are doing a fabulous job and we will certainly pass this on to them.


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Review from Maureen S (Resident) published on 17 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The young lady has a quite pleasant demeanour; she has excellent listening skills, gives eye contact and ensures that you have everything that you need. You are treated with respect and ensure your ease. She will go far in her career and obviously enjoys her placement here.

Reply from Daniel Rowark, Home Manager at Hazel End Care Home

Thank you for your lovely feedback; we will pass this on to the team member. We are very happy that you chose to make Hazelend your home, and it is wonderful to know that you are happy here and that you feel that your needs are being met.


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Review from J O (Daughter of Resident) published on 15 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Hazel End Care Home since May 2021, she has settled in well. She is a lady that loves company and getting involved in whatever is going on. She enjoys sitting in the reception area to watch the comings and goings of residents, staff and visitors and likes to chat to everyone. It’s lovely
hearing about her day and her growing friendships, especially with the manager. Visits to Mum had been in the Garden room or the library it was just the 2 of us, and while I had met some of the staff I didn’t feel I was getting to know them and seeing Mum interact with them. I do realise this was down to the restrictions of Covid and staffing issues, but this is being addressed by the manager and his team and I personally have seen that the changes are working. This weeks visit I found mum chatting with staff and she was so happy talking to us both. She enjoys playing scrabble, watching formula 1 and cooking, the staff are working hard to ensure that she continues to enjoy the things that she did in her own home.

Reply from Daniel Rowark, Home Manager at Hazel End Care Home

Thank you so much for taking the time to leave us this review. It is an absolute joy to have Mum here with us and we are delighted to hear that you are happy with the service that we provide. Mum has certainly found her place here and has made a lot of new friends, myself and the team included.


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Review from Carole H (Daughter of Resident) published on 15 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad joined the community in January 2022. He didn’t want to move or to go into a ‘home’. When dad arrived at Hazel End Care Home, he thought he was in a hotel. The warm, welcoming reception area and his room with en-suite facilities gives this feel to the building. The facilities were an important reason
for choosing Hazel End. However, it’s the people who make Hazel End a truly special place. The new lifestyle managers have introduced so many activities for the residents that provide the mental stimulation that dementia sufferers need. Dad told us that ‘there’s lots to do here’. Again, activities are great but it’s the way they are run, with enthusiasm, care, encouragement and kindness that’s the best bit. I get regular updates on how dad is doing and I have witnessed those impromptu moments where a resident has needed a hug or a comforting word and carers provide this in abundance. I know Dad is getting great care. The recent relatives’ meeting helped to understand priorities and to give feedback.

Reply from Daniel Rowark, Home Manager at Hazel End Care Home

Thank you so much for your kind words. It is wonderful to hear that you are so happy with the level of care received by your dad. Dad has settled in really well and it is lovely to have him here with us. The team work very hard to ensure that everyone who lives with us is well cared for and that they are able to live a fun and active lifestyle. We are immensely proud of everything that they do.


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Review from Donna W (Daughter of Resident) published on 24 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During lockdown mum's dementia had progressed and we were not equipped to take care of her any longer. It was a heart-breaking and frightening decision to place Mum in full-time care. During the pandemic, it was impossible to conduct thorough tours of homes and we had to rely on this site, the CQC website
and each home’s website to see reviews, pictures/videos of the environment to make decisions. Hazel End was the stand out choice - their website and social media presence gave a real insight into life at the home as the team there are absolutely wonderful and Mum was made to feel very welcome. The facilities are so clean and homely. The team are well trained and versed in risk assessment and management. Their activities are exceptional, the nutrition is quality and the communication invaluable. We can't thank them enough for everything they did for Mum during her 4-month stay, they felt like extended family. In short, Hazel End sets the expected standard for other homes to be measured against.

Reply from Jessica Tilson, Marketing at Hazel End Care Home

Thank you so much for being so open and honest with your review. We appreciate the time and effort it takes. We thoroughly enjoyed caring for your mum during her stay. We are so pleased to read your feedback and we know the team will love hearing it.


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Current Review Score: 9.7 (9.747)

Overview of Review Score

The Review Score of 9.7 (9.747) out of 10 for Hazel End Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.747 for Hazel End Care Home is calculated as follows: ( (288 Excellents x 5) + (68 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 367 Ratings = 4.747

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hazel End Care Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 03 Mar 2025

We currently have two vacancies for care. Please contact Hazel End directly to discuss your enquiry.


Awards / Recognitions (2)

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Meet the Team (1)

Claire

Claire Sparks

Job Title: Care Manager

Joined: 2019

My Name is Claire Sparks and I am the Home Manager at Hazel End Care Home,


I have worked in care for 9 years starting off in the community and then coming to Hazel End just before we opened our doors.


Prior to working in care, I worked in the hospital as a domestic and one lady thanked me for supporting her and she sadly passed away. This really made me rethink and I was proud of myself for supporting her and had a sense of fulfilment for how grateful she was.


I started working at Hazel End as a Senior Carer, I progressed to Deputy Manager then Care Manager and now Home Manager. I have learnt so much working at Hazel End Care Home and progressed within the home. I'm proud to support our residents and make each day enjoyable living with us.