Hazel End Care Home

Kitchener Road, St Michaels Hurst, Bishop's Stortford CM23 1EN
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9.7 68 Reviews
  • Hazel End Care Home, Bishop's Stortford
Hazel End is located in the market town of Bishop's Stortford and provides friendly and comfortable residential and dementia care for up to 66 residents in single ensuite rooms. The home is located in a quiet residential area whilst being close to transport links and local amenities and attractions.

Hazel End benefits from facilities such as a coffee area, bar area and quiet lounges. Hazel End continues to welcome new residents for residential and residential dementia care.

The dedicated care team gets to know each resident, working with them and their loved ones to create detailed care plans so that their needs are always met. The care team provides individual and compassionate care by getting to know each individual and building strong relationships with them and their loved ones.

Residents living with dementia receive quality dementia care, provided by colleagues who are fully trained to ensure their approach is the best for residents living with dementia.

Hazel End is operated by Anchor. Anchor is England’s largest provider of housing and care for those over 55 years of age and has more than 60 years of experience as a not-for-profit provider of services to older people. Anchor reinvests the money made into their retirement properties and care homes, to continually raise standards to provide a high-quality service to surpass the customer’s expectations.

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Care Provided by Hazel End Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Claire Sparks (Manager)
  • Admission Criteria
    • Please contact Hazel End directly with your enquiry.
    • Ages 65+
  • Room Information
    • Single Rooms (66)
    • Single Rooms with ensuite Wet Room (66)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2019
    • Last Refurbishment: 2019
    • Number of floors: 3

Funding & Fees Guide for Hazel End Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,667
    • Self-Funded Residential Dementia Care from £1,667
    • RESPITE Self-Funded Residential Care from £1,667
    • RESPITE Self-Funded Residential Dementia Care from £1,667

  • Fees include all care and facilities plus extras such as hairdressing, chiropody and trips. Please contact Hazel End directly for more information regarding our fees.
  • (these prices are only a guideline, please contact Hazel End Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at Hazel End care home.


  • Parking

  • On-site parking including disabled parking provision.


Hazel End Care Home Reviews (68)

Total of 68, showing 61-68
9.7

Hazel End Care Home has a Review Score of 9.7 (9.747) out of 10, based on 31 reviews in the last 2 years. Over all time Hazel End Care Home has 68 reviews.

Overall Experience

  • 60
  • 6
  • 2
  • 0
  • 0

Date Published

68
5
12
31
37

Review from Malcolm T (Friend of Resident) published on 27 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home with a great atmosphere and great facilities.
Constantly seem to be making improvements.
Staff very friendly and professional.
Looking forward to seeing the future of the home.

Reply from Jessica Tilson, Executive Assistant at Hazel End Care Home

Thank you for your lovely feedback, we really appreciate you taking the time out to do this. We will always strive to improve and ensure we're offering the best possible care and facilities. Our staff will be praised and will enjoy hearing your comments.
Thank you again.


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Review from Andrew B (Son of Resident) published on 27 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly, helpful, and always go above and beyond for my dad.
The home itself is fantastic, and the facilities are brilliant. There are lots of nice different areas for me and my dad to visit and have that private time if we wish.
The food always looks incredible, and it's nice
to see Dad with an appetite again and enjoying his food.

Reply from Jessica Tilson, Executive Assistant at Hazel End Care Home

We would like to thank you for sharing those lovely comments and taking the time to provide us with valuable feedback. We're so pleased you can see Dad enjoying food again. Our Chef prides himself on using fresh, locally sourced ingredients to make incredible meals. We will pass this on as I'm sure he will be as pleased to hear these comments as we are.
Thank you again.


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Review from Gerianne D (Granddaughter of Resident) published on 27 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother moved into the home in February, and I cannot commend the staff enough. Nothing is too much trouble.
We visited several homes before choosing Hazel End, and whilst the facilities are second to none; it is the caring staff that makes the home.

Reply from Jessica Tilson, Executive Assistant at Hazel End Care Home

Thank you for kindly taking the time to provide feedback. We're so pleased you chose Hazel End Care Home and hope you continue to be happy with the decision made. We will take great pleasure passing your comments on to our staff team who go above and beyond to ensure all our residents and relatives feel at ease and are happy.


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Review from O P C (Nephew of Resident) published on 27 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Uncle stayed at Hazel End for two weeks of respite care in January. The staff instantly made him feel very welcome and were supportive the whole way through. Every time I visited I was also made to feel very welcome, the staff were so pleasant and couldn't do enough for us. My Uncle was encouraged
to join in all activities and it was nice to know when I wasn't there lots of things were going on and he had staff to comfort him (also my cousin, in particular, was at ease and could enjoy her holiday knowing her dad was in a safe, friendly place). The facilities at the home are amazing, we liked the sky bar in particular and the tea room was always a nice to place to sit and have a drink and slice of cake or a pastry. My only comment would be that there wasn't a decaf tea option, unfortunately, however, they did advise they would place these on their order. My Uncle will definitely be staying here again when required - and I look forward to the warm environment and possibly a decaf tea!

Reply from Jessica Tilson, Executive Assistant at Hazel End Care Home

Thank you for taking this time to share your comments with us. We’re so pleased to hear the friendly, caring support our staff team provide has been recognised. We take great pleasure in advising our team how fabulous their work is. We are also pleased to advise we do have decaf tea ready for your next visit! Thank you once again for your wonderful comments and taking the time to share.


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Review from Carol C (Friend of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff and facilities are excellent, all you could wish for.

Reply from Jessica Tilson, Executive Assistant at Hazel End Care Home

Feedback is really important to us so we would like to say a huge thank you for taking the time to complete a review. We're so pleased to hear you found the staff and facilities to be excellent. Our staff work incredibly hard to ensure the residents feel at home and can utilise the wonderful facilities on offer.


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Review from Peter C (Friend of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice - clean and excellent staff.

Reply from Jessica Tilson, Executive Assistant at Hazel End Care Home

Thank you for taking the time to complete a review for us, we really appreciate feedback and like to ensure our residents and relatives are happy. It's fantastic to hear you found the staff to be excellent, we will ensure this comment is passed on.


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Review from G S (Niece of Resident) published on 19 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hazel End Care Home is a modern home from home. The care, love and attention that my aunt receives is second to none. She is treated like a friend, not just a resident. The staff are professional, kind and understanding. Each and every member of staff goes above and beyond all expectations. I haven't
seen my aunt this happy in a long time. It's a relief to leave my aunt in a safe and happy home from home. Many thanks Hazel End.

Reply from Jessica Tilson, Executive Assistant at Hazel End Care Home

Thank you, G S, for taking the time to share your thoughts, we really appreciate and value feedback from relatives. We're so pleased to hear you feel your Aunt is much happier now. We will ensure your feedback is relayed to our hard-working team and praise them for the excellent care and friendship they continue to provide. Thank you once again for your support.


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Review from Paul H (Son of Resident) published on 31 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent choice for my Fathers first respite care break. Dad really enjoyed being made a fuss of, and I felt very happy in leaving him in such capable and caring hands. The senior carer who got Dad settled in had a wonderful way with us and made the whole experience pleasant.
The quality of the
rooms, food and general surrounds is first class, this is a newly opened care home that has been finished to a very high standard indeed.
All the caring staff seem to really work well as a team and are very helpful, providing a personal touch during Dad's stay.
Points for improvement would be, communication at the first level, several of my emails and a couple of calls not returned. Payment by bank transfer or cheque only, waiting on a receipt for payment, very limited, TV channels with no cable in rooms, check-in procedure lengthy due to duplicate questions from when Dad was first assessed. Was asked to provide coat hangers(they found some in the end).
Other than the above: Excellent.

Reply from Jessica Tilson, Marketing at Hazel End Care Home

Dear Paul,
Thank you very much for your review and feedback.
We did experience some initial issues with our communication system which has now been rectified. I apologise if we were delayed in responding to you. We have now introduced a facility that enables payment to be made by debit/credit card. All of the TV's are smart TV's and offer a wide variety of digital channels. I am unsure what went wrong with this. Thank you very much for choosing us, I hope we can be of service in the future.


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Current Review Score: 9.7 (9.747)

Overview of Review Score

The Review Score of 9.7 (9.747) out of 10 for Hazel End Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.747 for Hazel End Care Home is calculated as follows: ( (288 Excellents x 5) + (68 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 367 Ratings = 4.747

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hazel End Care Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 03 Mar 2025

We currently have two vacancies for care. Please contact Hazel End directly to discuss your enquiry.


Awards / Recognitions (2)

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Meet the Team (1)

Claire

Claire Sparks

Job Title: Care Manager

Joined: 2019

My Name is Claire Sparks and I am the Home Manager at Hazel End Care Home,


I have worked in care for 9 years starting off in the community and then coming to Hazel End just before we opened our doors.


Prior to working in care, I worked in the hospital as a domestic and one lady thanked me for supporting her and she sadly passed away. This really made me rethink and I was proud of myself for supporting her and had a sense of fulfilment for how grateful she was.


I started working at Hazel End as a Senior Carer, I progressed to Deputy Manager then Care Manager and now Home Manager. I have learnt so much working at Hazel End Care Home and progressed within the home. I'm proud to support our residents and make each day enjoyable living with us.