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Northcare Suites Care Home has a Review Score of 9.9 (9.893) out of 10, based on 23 reviews in the last 2 years. Over all time Northcare Suites Care Home has 23 reviews.
Review from Stephen D (Husband of Resident) published on 24 February 2025
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Overall Experience
5.0 out of 5
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Review from Gemma A (Daughter-in-law of Resident) published on 24 February 2025
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5.0 out of 5
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Review from H G (Daughter-in-law of Resident) published on 9 January 2025
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Overall Experience
4.0 out of 5
Reply from Debbie Crawford, Home Manager at Northcare Suites Care Home
Thank you for your kind words. We're delighted to hear that you and your mother-in-law had a positive experience during her respite stay. It's wonderful to know that the care provided met your expectations and that you found the environment pleasant for family visits. We're glad the bistro and city views added to your experience. Our team strives to create a welcoming and accommodating atmosphere for all, and your feedback is greatly appreciated.
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Review from T W (Daughter of Resident) published on 27 November 2024
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Overall Experience
5.0 out of 5
Reply from Debbie Crawford, Home Manager at Northcare Suites Care Home
Thank you very much for your glowing review of Northcare. We are delighted to hear that you and your dad are happy with our care and facilities. Our team takes great pride in creating a welcoming, clean, and vibrant environment for our residents and their families, so your kind words mean a lot to us. It's fantastic to know that you enjoy the variety of meals and activities we provide, as well as the brasserie. Knowing that your dad feels happy and comfortable is a wonderful compliment. Thank you again for sharing your experience. If there's ever anything we can do to make your visits or your dad's stay even better, please don't hesitate to let us know.
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Review from R S (Son of Resident) published on 8 November 2024
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Overall Experience
5.0 out of 5
Reply from Debbie Crawford, Home Manager at Northcare Suites Care Home
Thank you very much for your feedback. It means a great deal to us to know that your mum feels happy, contented, and well cared for in our home. Our team works hard to provide compassionate and personalised care, and your kind words motivate us to keep doing our best every day. If there's ever anything more we can do to support your mum or your family, please don't hesitate to reach out. Thank you again for trusting us with her care!
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Review from Simon B (Son of Resident) published on 30 August 2024
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Overall Experience
5.0 out of 5
Reply from Debbie Crawford, Home Manager at Northcare Suites Care Home
Thank you so much for taking the time to leave such a wonderful review. We are truly delighted to hear that you have had a positive experience with our care home. Our team is dedicated to ensuring that every resident feels comfortable, safe, and cared for, and your kind words reaffirm that we are on the right path. We'll be sure to share your feedback with our staff, as it will undoubtedly brighten their day. If there's ever anything more we can do to support you, please don't hesitate to reach out.
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Review from Elaine P (Daughter of Resident) published on 27 August 2024
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Overall Experience
5.0 out of 5
Reply from Debbie Crawford, Home Manager at Northcare Suites Care Home
Thank you so much for your thoughtful and positive feedback. We are truly delighted to hear that your Mum is happy and well-cared for at Northcare Suites. Our team is dedicated to creating a warm and engaging environment, and it's wonderful to know that this is reflected in your Mum's experience. We're glad that she enjoys the social activities, especially the musical entertainment, and that her needs are being met with the dignity and respect she deserves. It's also great to hear that your family and friends feel welcomed when they visit. Your recommendation means a lot to us, and we are grateful for your trust in our care. If there's anything more we can do to support your Mum, please don't hesitate to reach out.
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Review from Susan Y (Daughter of Resident) published on 27 August 2024
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Overall Experience
5.0 out of 5
Reply from Debbie Crawford, Home Manager at Northcare Suites Care Home
Thank you so much for your kind words. We are thrilled to hear that your mum feels safe, valued, and well cared for by our team. Creating a welcoming and supportive environment is our top priority, and it's heartening to know that our efforts are making a positive difference in your mum's experience. We truly appreciate your feedback and are grateful for your trust in our care. If there's ever anything more we can do for your mum, please don't hesitate to let us know.
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Review from Jennifer B (Daughter of Resident) published on 26 August 2024
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5.0 out of 5
Reply from Debbie Crawford, Home Manager at Northcare Suites Care Home
Thank you so much for your glowing review of Northcare Suites. We are delighted to hear that you and your mother are enjoying the ambience, care, and amenities we strive to provide. It's wonderful that your mother's room with its stunning views, along with our activities and dining options, have contributed to her comfort and well-being. We're also pleased that you feel well-informed about your mother's health and appreciate the regular reviews. Your recommendation means a great deal to us, and we're grateful for your trust. If there's ever anything more we can do to enhance your mother's experience, please don't hesitate to let us know.
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Review from L L (Daughter of Resident) published on 26 August 2024
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Overall Experience
5.0 out of 5
Reply from Debbie Crawford, Home Manager at Northcare Suites Care Home
Thank you for your feedback and for rating us as a 5-star care home. We're glad to hear that you're pleased with the quality of care, the facilities, and the comfort of the individual rooms. It's great to know that the activities and Bistro are providing enjoyable experiences for both residents and visitors. Your input is invaluable to us, and we're committed to ensuring the best possible experience for everyone at our care home. Please feel free to reach out if there's anything more we can do.
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Review from John M (Stepson of Resident) published on 23 August 2024
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Overall Experience
5.0 out of 5
Reply from Debbie Crawford, Home Manager at Northcare Suites Care Home
Thank you for your kind words. We're pleased to hear that your stepmother received first-class care and that our communication kept you well-informed about her health. Our team is committed to responding quickly and effectively when medical advice is needed, and it's great to know that this provided you with peace of mind.
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Review from Jane C (Daughter of Resident) published on 23 August 2024
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5.0 out of 5
Reply from Debbie Crawford, Home Manager at Northcare Suites Care Home
Thank you so much for sharing your heartfelt experience with us. We are deeply honoured that you chose Northcare for both your father and now your mother, and we are grateful for your trust in our care. It means a lot to hear that the attention to detail, respect, and dignity provided by our staff have made such a positive impact during what must have been a difficult time. We're also glad that our communication and responsiveness to your father's needs were reassuring to you. Your kind words about our team, from management to our care staff, are truly appreciated. Knowing that you are considering Northcare for your own future care is the highest compliment we could receive. Please know that we are here to support your mother and your family in any way we can.
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Review from H C (Daughter of Resident) published on 23 August 2024
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Overall Experience
4.0 out of 5
Reply from Debbie Crawford, Home Manager at Northcare Suites Care Home
Thank you for your feedback! We're glad to hear that your experience so far has been positive. It's great to know that you appreciate the low staff turnover and the wide range of facilities we offer. We're especially pleased that you're enjoying the Bistro and the convenience it provides. Offering amenities like the cinema, nail, and hair services is all part of our commitment to creating a comfortable and enjoyable environment. If there's anything more we can do to enhance your experience, please don't hesitate to let us know.
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Review from J S (Daughter of Resident) published on 7 August 2024
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Overall Experience
5.0 out of 5
Reply from Debbie Crawford, Home Manager at Northcare Suites Care Home
Thank you for sharing your mum's positive experience with us. We're thrilled to hear that she enjoyed her respite stay and felt well cared for. It's wonderful to know that our attentive staff and meals added to her comfort. We're always here to help in any way we can, and it's rewarding to hear that your mum felt so well supported. If there's anything more we can do in the future, please don't hesitate to reach out.
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Review from S B (Daughter of Resident) published on 5 March 2024
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5.0 out of 5
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Review from Denise P (Daughter of Resident) published on 5 March 2024
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5.0 out of 5
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Review from A S (Daughter of Resident) published on 1 March 2024
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5.0 out of 5
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Review from C S (Son of Resident) published on 1 March 2024
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5.0 out of 5
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Review from Diana D (Daughter of Resident) published on 27 February 2024
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5.0 out of 5
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Review from Lesley W (Niece of Resident) published on 27 February 2024
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5.0 out of 5
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The Review Score of 9.9 (9.893) out of 10 for Northcare Suites Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.893 for Northcare Suites Care Home is calculated as follows: ( (245 Excellents x 5) + (23 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 271 Ratings = 4.893
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Northcare Suites Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 23 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 6 Sep 2023
| How well do we support people's wellbeing? |
Very good
(5) |
| How good is our leadership? |
Very good
(5) |
| How good is our staff team? |
Very good
(5) |
| How good is our setting? |
Excellent
(6) |
| How well is care and support planned? |
Very good
(5) |
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
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Job Title: Home Manager
Joined: 2019
Debbie has over 20 years of experience in the care sector, beginning her journey as a home care assistant. Her deep passion for elderly care inspired her to pursue further education, leading to the completion of her Nursing degree in 2015.
Since qualifying, Debbie has dedicated her career to working in care homes, driven by a commitment to ensuring that residents are supported in living well and enjoying a high quality of life.
In 2019, Debbie joined Northcare Suites as a Clinical Lead Nurse. She was drawn to Northcare’s ethos of nurturing both mind and body through engaging activities, along with its strong focus on prioritising the well-being of its clients. In 2020, Debbie progressed to the role of Deputy Manager and was later promoted to Manager of Northcare Suites.
Job Title: Deputy Manager
Joined: 2018
In 2002, Kevin graduated from the University of Stirling as a Mental Health Nurse. Since qualifying, driven by a passion for caring for the elderly, particularly those living with dementia, Kevin has dedicated his career to working in care homes, leveraging his knowledge and experience to hold various roles, including Charge Nurse and Deputy Manager.
In January 2018, Kevin joined the Northcare team as a Clinical Lead and transitioned to the role of Deputy Manager at Northcare Suites in April 2023. This position has provided Kevin with opportunities to continue learning and developing new skills while focusing on supporting the team to deliver exceptional person-centred care.
Job Title: Head Chef
Joined: 2019
Karen leads a dedicated team of three staff in creating nutritionally balanced meals for 76 clients. She ensures that individual dietary needs are met, maintaining a focus on delivering high-quality, personalised nutrition.
Karen’s role extends beyond daily meal preparation to organising special events for clients and their families. These include private dining experiences, summer barbecues, and chef-led initiatives such as ‘Making with Chef’, themed evenings showcasing global cuisines, and monthly cheese and wine afternoons. Karen also actively engages clients through focus groups to shape future menu offerings.
Before joining Northcare, Karen served as Head Chef at Edinburgh's independent Mary Erskine Girls School for three years, during which she earned the prestigious title of ‘School Chef of the Year’ for Scotland.
For fifteen years prior, she held the role of Head Chef at John Lewis Edinburgh, managing a brigade of 26 chefs.
With 40 years of culinary experience, Karen is a highly skilled and passionate chef dedicated to excellence in every aspect of her craft.
Job Title: Head of Hospitality
Joined: 2018
As Head of Hospitality at Northcare Suites, Andras oversees a dedicated team of 7 Hospitality Assistants, ensuring the delivery of exceptional food and beverage service to clients. Andras has been instrumental in training staff and maintaining the highest standards in hospitality.
Before his tenure at Northcare, Andras honed his skills over seven years at Edinburgh’s prestigious five-star Balmoral Hotel. His roles included Chef de Rang in the hotel’s meeting and events team and at the acclaimed Number One Restaurant, which holds 4 AA Rosettes.
Andras brings extensive expertise in planning and executing events of all sizes, complemented by his proficiency in bar management, cocktail creation, and an excellent knowledge of wines and spirits. His commitment to excellence and attention to detail make him a vital asset to the Northcare team.
Job Title: Head of Hair and Beauty
Joined: 2019
At Northcare Suites we understand the importance of looking and feeling your best, and that's why we're proud to have Amanda as our Head of Hairdressing and Beauty. With over 25 years of experience in hairdressing and a passion for working with senior clients, Amanda brings exceptional skills and a compassionate touch to every appointment.
At just 16, Amanda began her career with Kenneth Kim in the Edinburgh Salon, where she completed her junior training and earned her SVQ Level 3 in Hairdressing. She then joined the prestigious global hairdressing brand, Regis, steadily advancing from Stylist to Salon Area Manager.
Throughout her career, Amanda has undertaken some of the industry's most esteemed educational programmes, including the highly regarded Wella Professionals Master Colour Expert Programme, one of the top accolades in the field of hair colour.
