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Northcare Suites Care Home has a Review Score of 9.9 (9.893) out of 10, based on 23 reviews in the last 2 years. Over all time Northcare Suites Care Home has 23 reviews.
Review from Paul S (Son of Resident) published on 27 February 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Eric W (Husband of Resident) published on 27 February 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Pamela M (Daughter of Resident) published on 27 February 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.9 (9.893) out of 10 for Northcare Suites Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.893 for Northcare Suites Care Home is calculated as follows: ( (245 Excellents x 5) + (23 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 271 Ratings = 4.893
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Northcare Suites Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 23 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 6 Sep 2023
| How well do we support people's wellbeing? |
Very good
(5) |
| How good is our leadership? |
Very good
(5) |
| How good is our staff team? |
Very good
(5) |
| How good is our setting? |
Excellent
(6) |
| How well is care and support planned? |
Very good
(5) |
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
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Job Title: Home Manager
Joined: 2019
Debbie has over 20 years of experience in the care sector, beginning her journey as a home care assistant. Her deep passion for elderly care inspired her to pursue further education, leading to the completion of her Nursing degree in 2015.
Since qualifying, Debbie has dedicated her career to working in care homes, driven by a commitment to ensuring that residents are supported in living well and enjoying a high quality of life.
In 2019, Debbie joined Northcare Suites as a Clinical Lead Nurse. She was drawn to Northcare’s ethos of nurturing both mind and body through engaging activities, along with its strong focus on prioritising the well-being of its clients. In 2020, Debbie progressed to the role of Deputy Manager and was later promoted to Manager of Northcare Suites.
Job Title: Deputy Manager
Joined: 2018
In 2002, Kevin graduated from the University of Stirling as a Mental Health Nurse. Since qualifying, driven by a passion for caring for the elderly, particularly those living with dementia, Kevin has dedicated his career to working in care homes, leveraging his knowledge and experience to hold various roles, including Charge Nurse and Deputy Manager.
In January 2018, Kevin joined the Northcare team as a Clinical Lead and transitioned to the role of Deputy Manager at Northcare Suites in April 2023. This position has provided Kevin with opportunities to continue learning and developing new skills while focusing on supporting the team to deliver exceptional person-centred care.
Job Title: Head Chef
Joined: 2019
Karen leads a dedicated team of three staff in creating nutritionally balanced meals for 76 clients. She ensures that individual dietary needs are met, maintaining a focus on delivering high-quality, personalised nutrition.
Karen’s role extends beyond daily meal preparation to organising special events for clients and their families. These include private dining experiences, summer barbecues, and chef-led initiatives such as ‘Making with Chef’, themed evenings showcasing global cuisines, and monthly cheese and wine afternoons. Karen also actively engages clients through focus groups to shape future menu offerings.
Before joining Northcare, Karen served as Head Chef at Edinburgh's independent Mary Erskine Girls School for three years, during which she earned the prestigious title of ‘School Chef of the Year’ for Scotland.
For fifteen years prior, she held the role of Head Chef at John Lewis Edinburgh, managing a brigade of 26 chefs.
With 40 years of culinary experience, Karen is a highly skilled and passionate chef dedicated to excellence in every aspect of her craft.
Job Title: Head of Hospitality
Joined: 2018
As Head of Hospitality at Northcare Suites, Andras oversees a dedicated team of 7 Hospitality Assistants, ensuring the delivery of exceptional food and beverage service to clients. Andras has been instrumental in training staff and maintaining the highest standards in hospitality.
Before his tenure at Northcare, Andras honed his skills over seven years at Edinburgh’s prestigious five-star Balmoral Hotel. His roles included Chef de Rang in the hotel’s meeting and events team and at the acclaimed Number One Restaurant, which holds 4 AA Rosettes.
Andras brings extensive expertise in planning and executing events of all sizes, complemented by his proficiency in bar management, cocktail creation, and an excellent knowledge of wines and spirits. His commitment to excellence and attention to detail make him a vital asset to the Northcare team.
Job Title: Head of Hair and Beauty
Joined: 2019
At Northcare Suites we understand the importance of looking and feeling your best, and that's why we're proud to have Amanda as our Head of Hairdressing and Beauty. With over 25 years of experience in hairdressing and a passion for working with senior clients, Amanda brings exceptional skills and a compassionate touch to every appointment.
At just 16, Amanda began her career with Kenneth Kim in the Edinburgh Salon, where she completed her junior training and earned her SVQ Level 3 in Hairdressing. She then joined the prestigious global hairdressing brand, Regis, steadily advancing from Stylist to Salon Area Manager.
Throughout her career, Amanda has undertaken some of the industry's most esteemed educational programmes, including the highly regarded Wella Professionals Master Colour Expert Programme, one of the top accolades in the field of hair colour.
