What types of Care is Candlewood House registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Candlewood House provide?

Palliative Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

What are the Facilities & Services at Candlewood House?

Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Candlewood House to the centre of London?

4.7 mile(s) as the crow flies, distance by road may be significantly further.

Candlewood House care home, Bentley Drive, London NW2 2TD

Review from William W (Brother of Resident) published on 7 March 2025
Submitted via Website • Report

Overall Experience

All at the care home could not have done more for my brother at the end of his life. They all went above and beyond to make him feel at home and comfortable, and to treat him with compassion and respect. They also provided great support to me as his relative, and to his other visiting friends. I highly

recommend this care home, not only for its staff, but also for its facilities (including a cinema room, private and communal dining areas, and daily activities for residents who wish to participate in them). Residents are treated as people who matter, with honesty, and cared for in a safe, well-maintained and friendly environment.

Reply from Nishma, Assistant Business Development Manager at Candlewood House

Thank you for your kind words, it was our pleasure to get to know your brother, family and friends. We were honored to support him during such difficult time.

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Review from E K (Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience

Very friendly, welcoming atmosphere. Care, thorough attentive and kind. There is a feeling of safety, always people to help and protect. A happy environment.

Reply from Jeya Keerthi, Business Development Manager at Candlewood House

Thank you for your kind words! Your feedback means a lot to us! We're so glad you feel welcomed and supported at Candlewood House.

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Review from Cressida J (Daughter-in-law of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience

My mother-in-law spent her final days at Candlewood House. The care and facilities were exquisite. Our family member was treated with such great care, but we as a family were also looked after beautifully.
The manager especially was so kind and thoughtful and made a very difficult time much, much easier

to bear.
I highly recommend Candlewood House, as a family member and as a former nurse myself.
10 out of 10 and much gratitude from our family.

Reply from Nishma, Candlewood Assistant BDM at Candlewood House

Thank you for the wonderful and thoughtful review. It is reassuring to know your experience was so positive at a difficult time. The team strive to provide high level of care with truth, love and compassion.

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Review from R L (Daughter of Resident) published on 23 January 2025
Submitted via Postal Card • Report

Overall Experience

My father's Alzheimer's was quite advanced when he went to Candlewood House for respite care and he never really settled but this was not the fault of the staff, who made every effort to help. Carers were all kind, gentle, friendly and respectful. The food was of a high standard and the place is clean,

warm and attractively furnished and decorated. Perhaps more effort could be made to alleviate boredom in the dementia patients and to cater for individual tastes - my father will happily listen to the radio for hours, but I believe he never heard one note of classical music there, only Muzak most mealtimes.

Reply from Nishma Haria, Assistant Business Development Manager at Candlewood House

Thank you for taking the time to post a review. We are pleased that your overall experience was so positive and found your father to be well care for and the food to be of high standard. The feedback relating to activities is valued and we will work to improve this.

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Review from Emma C (Daughter of Resident) published on 20 January 2025
Submitted via Website • Report

Overall Experience

When looking for a safe, caring environment for our mum, Candlewood House was head and shoulders above anywhere else we researched.
From the moment we called to arrange a tour, we were pleasantly surprised at the open door policy the care home had. We arranged a visit quickly and from the moment we

arrived, we knew this was the place for our mum.
Mum was invited for lunch and we went along while she had the tour and also had lunch which was lovely. An assessment was done the same day amazingly and within the week our mum had moved in.
Mum has never been open to the idea of residential care until visiting Candlewood House and seeing the level of care and attention to detail provided. The care home manager is truly wonderful and genuinely caring and mum has taken to her straight away. Nothing is too much trouble for any of the staff and the welcome Mum got on her arrival was outstanding.
So far so good and as far as we are concerned, this is the best decision we could have made!

Reply from Candlewood Assistant BDM, Assistant Business Development Manager at Candlewood House

Thank you for taking the time to post a wonderful review. Your mum is a pleasure to have around, we are delighted that the moving in and settling experience for her and the family has been seamless and so positive.

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Review from Sydney P (Next of Kin) published on 7 January 2025
Submitted via Postal Card • Report

Overall Experience

Never knew Candlewood existed until my friend, for whom I am next of kin, was taken there. The best place she could have been prior to her passing. They were patient, kind, reassuring and understandable. They treat others with dignity and kept us up to day every step of the way. I am happy to recommend

Candlewood for others including my own family.

Reply from Jeya Keerthi, Business Development Manager at Candlewood House

Thank you for your kind words. We're honoured to have supported you and your friend during a difficult time and appreciate your recommendation. We're here for you and your family whenever needed.

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Review from B K (Resident) published on 7 January 2025
Submitted via Postal Card • Report

Overall Experience

When one enters the house there is such a warm and welcoming atmosphere. Staff are utterly helpful and ready for multitasking. The food choice is very good. Decorating is tasteful and comfortable. Lovely activities are offered. You can always ask for support.

Reply from Jeya Keerthi, Business Development Manager at Candlewood House

Thank you for your kind words! Your feedback inspires us to keep delivering the best care!

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Review from Florence R (Friend of Resident) published on 28 November 2024
Submitted via Website • Report

Overall Experience

The whole experience was very good and I'm quite impressed by the staff. Their interaction and attention to the residents was exemplary. The fact that there was free pampering for visitors and residents was nothing like I have experienced. I would recommend this care home to anyone who asks.

Reply from A A, Assistant Business Development Manager at Candlewood House

Thank you for your kind review. We are delighted you had a lovely experience at Candlewood House and enjoyed our pamper and prosecco event.

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Review from S G (Friend of Resident) published on 15 November 2024
Submitted via Postal Card • Report

Overall Experience

It's a good place. People who are working there were pleasant and attentive.

Reply from Jeya Keerthi, Business Development Manager at Candlewood House

Thank you so much for your kind words! Creating a warm and welcoming environment is our top priority and it's wonderful to know we met your expectations.

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Review from Gilles P (Relative of Resident) published on 15 November 2024
Submitted via Postal Card • Report

Overall Experience

Many thanks for the excellent birthday party you prepared for my family member. We were feeling at home, really great attention from all members of Candlewood. Food was excellent.

Reply from Jeya Keerthi, Business Development Manager at Candlewood House

Thank you so much for your wonderful feedback! We're happy to hear that you and your family felt at home during the birthday celebration. Our team takes pride in making each event special and we look forward to welcoming you back for more celebrations in the future!

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Review from J N (Friend of Resident) published on 7 November 2024
Submitted via Website • Report

Overall Experience

We came here to celebrate our friends 90th birthday. From beginning to end, the day was simply lovely. I used to work in the care sector for a care home, and I found myself comparing the service we received here to other experiences I have had in the sector. There is not a single complaint or criticism

I can think of (and I looked!)
Everything is of a high quality. It's all so luxurious, which is very rare to see.
The care my friend receives is very much bespoke. The staff are caring, kind and knowledgeable. I saw no safeguarding concerns. 3 words. Above and beyond.
I have every faith that my friend is being well looked after.
The small gathering for the birthday celebrations were more on the lines of restaurant dining. Everything was personalised to the guests, and the chef did a lovely job with the cake.
With my experience working in the sector for 5 years, I know what the red flags are to look for. I haven't seen anything concerning. I would recommend this home to everyone!

Reply from Jeya Keerthi, Business Development Manager at Candlewood House

Thank you so much for your heartfelt review! We're truly honored and your words mean a great deal, especially coming from someone with experience in the care sector. Thank you again for sharing your experience, and please know that your friend is indeed in caring and dedicated hands!

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Review from F C (Respite Resident) published on 7 November 2024
Submitted via Postal Card • Report

Overall Experience

I have recently spent two weeks in Candlewood House recovering from a hernia operation. I am 81 years old female. It has been a truly lovely, positive experience. All the staff were caring, attentive to the many needs, creating a safe warm environment. All public places and bedrooms are beautifully

and comfortably decorated and spacious. I highly recommend it for both long and short term residents. Would go back any time should the need arise.

Reply from Jeya Keerthi, Business Development Manager at Candlewood House

Thank you so much for sharing your wonderful experience! We're delighted to hear that your stay at Candlewood House provided you with comfort and care during your recovery. Your feedback truly means a lot to us!

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Review from A O (Friend of Resident) published on 5 November 2024
Submitted via Postal Card • Report

Overall Experience

We have been treated so well by all the staff here. Nothing is too much trouble. Every one of the staff are very capable and caring and treat us with the utmost respect. A very high standard of facilities and cleanliness throughout. Cannot fault it.

Reply from Jeya Keerthi, Business Development Manager at Candlewood House

Thank you so much for your wonderful feedback! We're delighted to hear that you've had such a positive experience with our team at Candlewood House!

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Review from Kridon P (Friend of Resident) published on 18 October 2024
Submitted via Postal Card • Report

Overall Experience

Having experienced a previous care home, I must say Candlewood House made a huge impression on me. Our friend was a resident here, he received the best possible care. He experienced friendly and caring staff, clean pleasant surroundings. He felt safe and well cared for, and was treated with the most

utmost dignity. Food was excellent. I highly recommend Candlewood for anyone requiring the best possible experience for a loved one.

Reply from Jeya Keerthi, Business Development Manager at Candlewood House

Thank you so much for your heartfelt review! We're truly honored that Candlewood House made such a positive impression on you and your friend. Your recommendation means a lot to us and we deeply appreciate your kind words.

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Review from Khadija S (Friend of Resident) published on 18 October 2024
Submitted via Postal Card • Report

Overall Experience

Candlewood is beyond perfect! The home is home for everyone, the service is impeccable the staff are family! Extremely caring and pay attention to the residents. The love and care for all the residents I wish I could live here myself!

Reply from Jeya Keerthi, Business Development Manager at Candlewood House

Thank you so much for your wonderful review. We're honored to be considered a place where you'd want to live yourself. It's our goal to ensure that every resident feels loved, valued and cared for!

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Review from E P (Niece of Resident) published on 30 September 2024
Submitted via Postal Card • Report

Overall Experience

My experience of Candlewood House has been very good. My aunt was very unwell when she arrived and was sadly only Candlewood House for a very short time. The staff were lovely, caring and respectful and made sure she was comfortable as possible. The staff took very good care of myself and my family

when my aunt sadly passed away. I was sad that she wasn't able to enjoy all the fabulous facilities and food and would recommend this home to others.

Reply from Jeya Keerthi, Business Development Manager at Candlewood House

Thank you for your kind words. We're sorry for your loss and are glad we could provide comfort to your aunt and support to your family during this difficult time. It means a lot to know our team's care made a difference and we appreciate your recommendation.

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Review from S K (Husband of Resident) published on 18 September 2024
Submitted via Postal Card • Report

Overall Experience

The palliative care my wife received was absolutely excellent. Candlewood is second to none in the care home business. I can not fault it in any area. My wife's end-of-life experience was carefully handled with dignity.

Reply from Jeya Keerthi, Business Development Manager at Candlewood House

Thank you so much for your kind words. At Candlewood House, we strive to offer the best possible care, and knowing that we can support you and your wife in this way means a great deal to our team.

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Review from W G (Son of Resident) published on 28 August 2024
Submitted via Postal Card • Report

Overall Experience

My experience at Candlewood House Care Home is one of great reassurance and total 100% confidence that my mother is in the best care that we or anybody else would expect. Exceptional staff, friendly atmosphere, warm greeting from reception to the manager, the nurses, the chefs, and cleaners. They make

Candlewood a reassuring place to be for any that who comes here.

Reply from Jeya Keerthi, Business Development Manager at Candlewood House

Thank you so much for sharing your heartfelt review. We're incredibly grateful for your kind words and are delighted to hear that you feel reassured and confident in the care your mother is receiving.

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Review from C G (Friend of Resident) published on 27 August 2024
Submitted via Postal Card • Report

Overall Experience

The staff are so welcoming and friendly. The home itself is furnished and kept to an extremely high standard. The residence houses a very high standard of care. My friend is very content and happy in Candlewood House.

Reply from Jeya Keerthi, Business Development Manager at Candlewood House

Thank you for your wonderful review. Your feedback is truly appreciated and encourages us to continue our commitment to excellence. Thank you for your kind words and for choosing Candlewood House!

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Review from S G (Daughter-in-law of Resident) published on 21 August 2024
Submitted via Postal Card • Report

Overall Experience

Exceptional care home with exceptional staff. All the staff are very friendly and all were taking a keen interest in my Mother-in-law's care and ensuring she is comfortable and her wishes are granted. We can not find fault with anything. Candlewood is like a first-class hotel, very clean and modern

with a lovely outside area.

Reply from Jeya Keerthi, Business Development Manager at Candlewood House

Thank you so much for your wonderful review! Our team is dedicated to providing the best care possible and it's heartwarming to know that our efforts are appreciated.

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