Candlewood House

Bentley Drive, London NW2 2TD
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9.9 73 Reviews
  • Candlewood House, London
Candlewood House is a brand-new safe and luxurious care home welcoming new residents. It is situated in North West London, close to Golders Green, Hampstead, Finchley, Belsize Park, St Johns Wood and Maida Vale. Candlewood House provides premium residential, nursing and dementia care.

Life at Candlewood House offers stimulating pastimes and fulfilling interactions in the comfort of a safe and elegant environment. Candlewood House is thoughtfully and tastefully furnished and styled throughout, to provide an exceptionally high standard of living. Facilities include: all bedrooms en suite; fine dining restaurants; House café; private dining room; retro music room; hair and beauty salon; cinema room; secure, landscaped gardens; sensory room; and car parking.

Candlewood House has invested in secure and comfortable indoor visiting areas, in addition to robust testing protocols, to facilitate meaningful visits with designated family members and friends.

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Care Provided by Candlewood House

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 86 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Jan Guerin (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (86)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Provision has been made for safe and meaningful visits that meet current Covid-19 guidance.


  • Parking

  • Off road parking available to visitors. Also an electric car charging point for visitors.


Candlewood House Reviews (73)

Total of 73, showing 21-40
9.9

Candlewood House has a Review Score of 9.9 (9.917) out of 10, based on 44 reviews in the last 2 years. Over all time Candlewood House has 73 reviews.

Overall Experience

  • 67
  • 3
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Date Published

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Review from S G (Daughter-in-law of Resident) published on 21 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceptional care home with exceptional staff. All the staff are very friendly and all were taking a keen interest in my Mother-in-law's care and ensuring she is comfortable and her wishes are granted. We can not find fault with anything. Candlewood is like a first-class hotel, very clean and modern
with a lovely outside area.

Reply from Jeya Keerthi, Business Development Manager at Candlewood House

Thank you so much for your wonderful review! Our team is dedicated to providing the best care possible and it's heartwarming to know that our efforts are appreciated.


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Review from P H (Wife of Resident) published on 16 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have liked Candlewood from day one. I would give it even 10 stars. They care for my husband's needs no matter what. He is very happy and comfortable here. The food, care, and support he gets here are good.

Reply from Jeya Keerthi, Business Development Manager at Candlewood House

Thank you so much for your wonderful review! Knowing that he feels happy, comfortable, and well cared for is exactly what we strive for every day!


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Review from Ab C (Son of Resident) published on 7 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had a very good experience with the home, my father has been cared for with compassion and gentleness, and the staff of the institution are very polite and clean, we have been visiting my dad often and we have seen no sign of anything but the best of treatment.

Reply from Jeya Keerthi, Business Development Manager at Candlewood House

Thank you so much for your kind words and positive review. We are delighted to hear that you and your father have had a very good experience at Candlewood. Our team is dedicated to providing compassionate and gentle care and it is wonderful to know that this has been reflected in your father's treatment.


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Review from P A (Relative of Resident) published on 2 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly and kind staff with a good sense of humour. Treat everyone who comes there with respect and compassion. I was amazed when the staff came out to greet us when they first saw us at the front door. Great place to be.

Reply from Jeya Keerthi, Business Development Manager at Candlewood House

Thank you so much for your kind words! We look forward to seeing you again soon!


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Review from E K (Mother of Resident) published on 30 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and family are so happy with the care and support my daughter is receiving at Candlewood, my daughter is so much happier and comfortable. The staff are excellent and so caring towards my daughter and my family, they are so supportive of us all.
Top marks for cleanliness, food, and activities.

Reply from Jeya Keerthi, Business Development Manager at Candlewood House

Thank you so much for your heartfelt review. Our team strives to provide excellent and compassionate care and your kind words affirm our commitment. Thank you for sharing your positive experience.


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Review from F K (Sister of Resident) published on 24 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been so happy since moving to Candlewood House Care Home, she was at another home and was not given the care she needed, she has cancer and needed a lot of support.
At Candlewood Care Home she has been given so much respect, understanding, and care. All the staff are so nice and supporting
and always go beyond to help her.

Reply from Jeya Keerthi, Business Development Manager at Candlewood House

Thank you for your kind review. We are delighted to hear your sister is happy and well cared for at Candlewood House. Our team is dedicated to providing respect, understanding, and exceptional support to all our residents. Your positive feedback means a lot to us!


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Review from P E (Daughter of Resident) published on 23 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly, lovely team. Go above and beyond to make it a comfortable stay.

Reply from Jeya Keerthi, Business Development Manager at Candlewood House

Thank you so much for your kind words! We're thrilled to hear that our team made your stay comfortable. Your feedback is greatly appreciated!


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Review from R B (Daughter of Resident) published on 21 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum came here for respite care following a fall and broken neck. She has been well cared for, and the staff are professional, kind, skillful, thoughtful, responsive and always have time to talk. The home feels like a happy and caring environment where people are genuinely invested in providing top-quality
care. Can't recommend highly enough!

Reply from Jeya Keerthi, Business Development Manager at Candlewood House

Thank you so much for your wonderful review. We are deeply honoured that you chose our care home for your Mum's respite care. We are dedicated to creating a happy and caring environment for every resident and knowing that you feel this way reinforces our commitment to providing top-quality care. Thank you for taking the time to share your experience.


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Review from L B (Niece of Resident) published on 21 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff, attentive, kind, and most importantly patient.
Thank you to a member of staff in particular for the great communication skills. This was very much needed.
All the staff are so special and friendly. So important!

Reply from Jeya Keerthi, Business Development Manager at Candlewood House

Thank you so much for your heartfelt review and kind words. We are delighted to hear that you find our staff attentive, kind, and patient. It is truly our privilege to care for your loved one, and your appreciation means the world to us. We strive to maintain open and supportive interactions with all our residents and their families and I will certainly pass on your gratitude to the team. Thank you.


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Review from M T (Son of Resident) published on 10 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a very high-quality care home. The facilities are modern and luxurious and very clean. The staff treated my Mum with kindness, patience, and respect at all times and this care ethos was extended to each of our family without hesitation. The high level of care extended to the end with her last
hours spent in such a caring, calm environment.

Reply from Jan Guerin, Home Manager at Candlewood House

Thank you for your kind words and positive feedback. It was our pleasure to have cared for your loved one and to get to know the family. Our thoughts are with you all and we wish you all the best for the future.


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Review from D A (Son of Resident) published on 21 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum seems to be happy living in Candlewood House. She is enjoying the company of the staff and how everything is so clean and tidy. I also feel this knowing Mum is in the best place possible, where she will be safe and fulfilled in her last years. Standards are high at The Candlewood and it reflects
in the prices. This is my only worry for the future. At present, I am very happy with the service that has been provided and the caring staff who look after Mum.

Reply from Xiao William, Home Manager at Candlewood House

Thank you for taking the time to write the review for us. Your kind words and observations are much appreciated and will continue to inspire the team to go above and beyond.


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Review from C B (Daughter of Resident) published on 21 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home, the staff are very kind and supportive. The environment is very clean - the manager is diligent and gets involved in everything. Would definitely recommend it. The rooms are beautiful and the environment is 5-star. The staff communicates well with the families as the partnership.

Reply from Xiao William, Home Manager at Candlewood House

Thank you for taking the time to write the review for us. Your kind words and observations are much appreciated and will continue to inspire the team to go above and beyond.


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Review from Ruth C (Daughter of Resident) published on 13 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care given to my elderly mother.
All the staff are very friendly and helpful.
The home is very clean.

Reply from Xiao William, Home Manager at Candlewood House

Dear family and friend thank you for taking the time to write the review for us. Your kind words and observations are much appreciated and will continue to inspire the team immensely. Team Candlewood strives to provide the best care for all our residents and families.


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Review from Suzanne S (Daughter of Resident) published on 13 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care, all the staff, manager, nurses, care assistants, wellbeing staff, catering and housekeeping are all very approachable, kind and friendly. On the medical side I feel Mum is being looked after very well. She enjoys partaking in activities. The staff are very professional. Most of all Mum
is happy. Room is very clean.

Reply from Xiao William, Home Manager at Candlewood House

Dear family and friends thank you for taking the time to write the review for us. Your kind words and observations are much appreciated and will continue to inspire the entire team.


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Review from J B (Sister of Resident) published on 13 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our brother was in Candlewood House for the last few months and received the most wonderful care. The surroundings are exceptional for a care home, but the most important thing was the compassion and kindness he received from all the staff. They went out of their way to ensure he was as comfortable
as possible, and he told us many times how much he appreciated their kind attention. Thank you for looking after him so well, and for your sympathy and kindness towards the family.

Reply from Xiao William, Home Manager at Candlewood House

Dear families and friends,
Thank you for taking the time to write the review for us. Your kind words and observations are much appreciated and will continue to inspire the team immensely. At Candlewood House, kindness and compassion are central to everything we do for every resident. They are the essence of our Truth, Love, and Compassion values. Team Candlewood strives to provide the best care for all our residents and families.


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Review from Lesley H (Daughter of Resident) published on 12 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The food and the staff in the dining area are outstanding at Candlewood Care Home. The care manager is exceptional at creating an inclusive atmosphere. Residents enjoying lunch together is heartwarming. My dad is enjoying his food, he sits with his friends at the dining table for a delicious three-course
meal, everyday now, cooked to perfection by the chef at the home who often comes out of the kitchen to ensure all the residents are enjoying the food and service. Only six months ago not many residents, including my Dad, would enjoy lunch together in the dining room but since the new manger was appointed the dining experience for the residents has improved immensely. Thank you so much to the manager for helping to bring Candlewood Care Home back to life.

Reply from Xiao William, Home Manager at Candlewood House

Thank you for taking time to write a review for us. It is heartwarming to hear that your dad is enjoying his time at Candlewood House. Thank you for your kind words.


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Review from C B (Wife of Resident) published on 11 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I applied for several care homes.
The manager contacted me from Candlewood and she was very helpful and I could review the premises.
Immediately, the staff are all lovely and friendly and the management very professional and caring. Very happy to have found this place.

Reply from Xiao William, Home Manager at Candlewood House

Thank you for taking time to write a review for us. Team Candlewood is committed for the best possible experience for every resident and their families.


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Review from N R (Husband of Resident) published on 11 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident in Candlewood House since February 2022.
Her health, care and safety have always been paramount.
However, the latest home manager and her assistant have raised the home to another level.
Had it not been for her medical knowledge we would have "lost" my wife before Christmas.
In
addition, the home is much more vibrant with a good friendly atmosphere.

Reply from Xiao William, Home Manager at Candlewood House

Thank you for taking the time to write a review for us. We appreciate your kind and sincere words. Team Candlewood is committed to clinical excellence and resident experience. It is a pleasure to have your wife in Candlewood, she has become part of our family.


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Review from S M (Private Carer of Resident) published on 11 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceptional care home with exceptional staff who actually listen to all of your needs. Upon arrival parking is simple and from the front door, you are greeted with warmth and kindness whilst maintaining a high level of professionalism. The care home manager has incredibly high standards and works hard
to maintain these whilst offering a home-from-home environment. A variety of activities including exercise, yoga and physiotherapy is offered at this care home and a bespoke care package is devised for each resident. If you are looking for a warm, safe, kind caring 'home from home' for yourself or your loved one, this is the place to go.

Reply from Xiao William, Home Manager at Candlewood House

Thank you for taking the time to write a review for us. Your kind words inspire Team Candlewood to go above and beyond for each individual resident, to maintain these high standards for our residents and local community.


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Review from S D (Daughter of Resident) published on 11 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My recent experience with Candlewood House was exceptional. From the moment I walked through the door, I was greeted with warmth and professionalism from the management. The facility itself is impeccably maintained with a comfortable and homely atmosphere. For me, what truly sets Candlewood House apart
is the compassionate and highly trained staff. That always goes above and beyond providing personalised care. They always take their time to understand the unique needs of each resident, creating a safe environment and sense of belonging. I wholeheartedly recommend Candlewood House to anyone seeking a nurturing and high-quality care environment for their loved ones.

Reply from Xiao William, Home Manager at Candlewood House

Thank you so much for taking the time to write a review. Your feedback is greatly appreciated, and it's always wonderful to hear kind words. Your observations will certainly help us improve and provide a better experience for all our residents.
Thanks again for your support!


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Current Review Score: 9.9 (9.917)

Overview of Review Score

The Review Score of 9.9 (9.917) out of 10 for Candlewood House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 44 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 44 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.917 for Candlewood House is calculated as follows: ( (482 Excellents x 5) + (26 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 516 Ratings = 4.917

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Candlewood House is based on 44 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 86 registered maximum number of service users is 17.2, which has been reached with 44 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Mar 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

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Meet the Team (5)

Jan

Jan Guerin

Job Title: Home Manager

Joined: 2024

Jan Guerin is very proud and privileged to be the Home Manager of Candlewood House Care Home since April 2024. She is qualified and has practised as a Registered Nurse for the past 32 years.


Jan believes that a close working relationships and open communication with residents and their family in care planning is essential.


Jan strives to support all team members across the home to ensure a high quality of job satisfaction and wellbeing.


Deepak

Deepak Sharma

Job Title: Care Services Manager

Joined: 2019

Deepak has been a valuable member of the TLC team for five years, starting his journey as a registered nurse and now serving as the Care Services Manager at Candlewood.


Before joining TLC, he accumulated six years of intensive experience working in a cardiac ICU, bringing a wealth of knowledge and specialized care to our community.


Deepak is known for his kind and warm demeanour, making him a favourite among our residents. His dedication to providing exceptional care is evident in his daily interactions and the strong relationships he builds with those he serves.


Outside of his professional life, Deepak is an avid cyclist and enjoys travelling and hiking. His love for adventure and the outdoors reflects his energetic and enthusiastic approach to life and work.


Jeya

Jeya Keerthi

Job Title: Business Development Manager

Joined: 2024

Keerthi is the Business Development Manager at Candlewood, seamlessly transitioning from her background as an emergency physician to a non-clinical role, bringing a wealth of experience and a fresh perspective.


She loves her job for its versatility, allowing her to meet new people daily, engage in meaningful conversations, and develop lasting relationships.


Outside of work, she is engrossed in writing her second book, set to be published later this year under her pen name @drkeerth.


Uday

Uday Chevuru

Job Title: Head Chef

Joined: 2024

Uday is the Head Chef at Candlewood, he overseas the day to day running of the kitchen and creates the menu. Uday has many years of experience in catering including within the hotel industry .


Bridgitte

Bridgitte Magno

Job Title: Practice Development Lead

Joined: 2024

Bridgitte Aubrey Magno is the Practice Development Lead - Nurse Educator at Candlewood House Care Home, where she leads with a commitment to mentoring, training, and fostering excellence in clinical and non-clinical practice. With nearly 13 years of globally competitive experience in complex care, acute stroke, and neurology, Bridgitte has worked in diverse healthcare settings, including the NHS and one of the largest hospitals in Singapore. She has been recognized as a Unit Practice Chair in a prestigious private hospital in London, where she contributed to improving clinical standards, and also honed her leadership skills as a Clinical Lead in a private care home. Bridgitte’s passion for nursing, nurtured since her primary school days, drives her dedication to inspiring continuous learning and ensuring the delivery of exceptional care.