Candlewood House

Bentley Drive, London NW2 2TD
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9.9 73 Reviews
  • Candlewood House, London
Candlewood House is a brand-new safe and luxurious care home welcoming new residents. It is situated in North West London, close to Golders Green, Hampstead, Finchley, Belsize Park, St Johns Wood and Maida Vale. Candlewood House provides premium residential, nursing and dementia care.

Life at Candlewood House offers stimulating pastimes and fulfilling interactions in the comfort of a safe and elegant environment. Candlewood House is thoughtfully and tastefully furnished and styled throughout, to provide an exceptionally high standard of living. Facilities include: all bedrooms en suite; fine dining restaurants; House café; private dining room; retro music room; hair and beauty salon; cinema room; secure, landscaped gardens; sensory room; and car parking.

Candlewood House has invested in secure and comfortable indoor visiting areas, in addition to robust testing protocols, to facilitate meaningful visits with designated family members and friends.

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Care Provided by Candlewood House

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 86 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Jan Guerin (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (86)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Provision has been made for safe and meaningful visits that meet current Covid-19 guidance.


  • Parking

  • Off road parking available to visitors. Also an electric car charging point for visitors.


Candlewood House Reviews (73)

Total of 73, showing 41-60
9.9

Candlewood House has a Review Score of 9.9 (9.917) out of 10, based on 44 reviews in the last 2 years. Over all time Candlewood House has 73 reviews.

Overall Experience

  • 67
  • 3
  • 0
  • 0
  • 3

Date Published

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Review from J D (Daughter of Resident) published on 11 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cried when my sister and I were shown around Candlewood House care home. It sets the standard, it's like a hotel, the decor, rooms, bathrooms etc and how clean. Never thought care homes like this existed. The manager is an asset who truly cares about all the residents as does her team. It's beautiful
to witness, I know it's their job but it's more than that, it's a sense of being family. The care team and TLC team are amazing. Activities that take place have been brilliant, they are kind, helpful and they also check on us to to. This care home is everything in our mum's time of need and support. Thank you.

Reply from Xiao William, Home Manager at Candlewood House

Many thanks for taking the time to write a review for us. Your observations and kind words will continue to inspire Team Candlewood to provide the best possible service to the Candlewood family.
Thank you!


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Review from Wendy S (Daughter of Resident) published on 5 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Candlewood House Care Home is exceptional in every aspect. My mother, 97, has been a resident for nine months now. I'm so grateful for the way she is looked after - all the staff go beyond what is expected. Nothing is too much trouble. I consider looking after 'oldies' a very difficult job as they are
so demanding and often 'cranky' - but these people are caring and compassionate. The relatives are also surrounded by empathy and helpfulness. Well done!

Reply from Jeya Keerthi, Community Development Manager at Candlewood House

Thank you so much for taking the time to share your feedback about your experience at Candlewood House. We are truly delighted to hear that you appreciated the level of care and attention provided by our team. Creating a sociable and comfortable community where our residents feel at home is indeed our top priority, and it's incredibly rewarding to know that we've made a positive difference for you and your loved ones. Your kind words serve as a great motivation for all of us here, and we look forward to continuing to exceed your expectations in the future. If there's anything more we can do to enhance your experience, please don't hesitate to let us know. Thank you once again for choosing Candlewood House.


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Review from Boris C (Brother of Resident) published on 30 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

If there was anything good that could have happened in the horrible situation that my brother found himself in, it was being sent to this nursing home for treatment. I have only words of praise for the staff and especially the manager, who is leading it absolutely gorgeously. Thank you for providing
my brother with the opportunity to spend his last days as a dignified person.

Reply from Jeya Keerthi, Community Development Manager at Candlewood House

We are deeply touched by your heartfelt words and honoured to have been entrusted with your brother's care during such a challenging time. It means the world to us to hear that we could make a positive difference in his final days. Providing dignified and compassionate care is at the core of everything we do at Candlewood House, and knowing that we were able to offer comfort and support to your brother brings us great solace. Your praise for our staff and manager is truly humbling, and we will continue to uphold our commitment to excellence in care.


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Review from J W (Resident) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything about my experience, from start to finish, was excellent.

Reply from Subin Puthan Veettil, Home Manager at Candlewood House

We extend our heartfelt gratitude for your thoughtful review. Your feedback resonates deeply with Team Candlewood. Our unwavering commitment to providing the utmost care for our residents is fuelled by your kind words. From everyone in Candlewood family, we wish you all the best.


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Review from Julie R (Wife of Resident) published on 15 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My husband went into Candlewood with terminal stage 4 cancer. The nurses were wonderful and really cared for him. Unfortunately, the care home manager undid all the great work the nurses did. My husband didn't want anyone seeing how ill and frail he looked and it was just myself and my son and his partner
visiting him. A few days before he died, I walked into his bedroom and found the manager wearing a Santa's hat and an assistant with a camera, the manager was trying to give my husband a Christmas present whilst taking photo's. My husband was waving his hands saying, No photos, No photos. A few days before my husband died, my son and his husband stayed with him for 3 whole days. The night he died my son didn't want to leave him and two nurses offered my son and his husband the use of the lounge to be close by. When the manager found out they were using the lounge he told my son, he couldn't use the lounge. My son booked a local hotel and my husband died all alone. Not LGBTQ+ friendly.

Reply from Anoop Kuriakose, Operations Director at TLC Care at Candlewood House

Thank you for your review. We extend our sincere condolences following the passing of your husband. Furthermore, we would like to reassure you that our home does not tolerate any form of discrimination. In line with our negative feedback policy should you wish to submit a complaint then please email us on info@tlcgroup.co.uk


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Review from Rose Z (Daughter of Resident) published on 5 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The quality of life you could give to your loved one is priceless! Candlewood House Care Home is truly an exceptional home that brings profound professional care to its own fragile residents. The staff are not only knowledgeable, professional and truly caring humans but also very humble with open hearts
that make you feel important. Feel so blessed to find this amazing care home for our dad.

Reply from Marianne Jack-Lamont, Business Development Manager at Candlewood House

We are so very thankful for your wonderful words of kindness to our home and to our team. We are so grateful. We really do take on our residents and their families as our very own extended families! Thank you for choosing us.


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Review from S Z (Daughter of Resident) published on 24 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I live in North America and was desperately looking for a suitable care home for my father who lived in London. When I came across Candlewood House on the internet, checked its website and ratings and had a virtual tour with the business development manager, I thought that was too good to be true and
I was sceptical. However, the moment I walked into the care home, interacted with staff and saw everything with my own eyes, I was convinced that I had found the perfect place for my father and moved him immediately. This care home provides amazing and customised care to all its residents! Thank you.

Reply from Marianne Jack-Lamont, Business Development Manager at Candlewood House

Thank you so very much for your lovely review. We are so thankful you chose our beautiful home. We absolutely love having your father here with us. We very much look forward to seeing you again when you are next in the UK but in the meantime, we will continue to voice note and video call you with updates.


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Review from O K (Respite Resident) assisted by family/friend published on 10 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an excellent care home facility. Its staff and management are brilliant, caring and professional. The nursing and care staff made my short stay stress-free and their kindness and attention need special mention. The detail and layout of the home are well thought out and high quality. My sincere
thanks to all at Candlewood House Care Home for looking after me so well and I wish it every success in the future.

Reply from Marianne Jack-Lamont, Business Development Manager at Candlewood House

Thank you so very much for your kind words. We are so pleased you chose us and to see you thrive in our care was wonderful.


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Review from David M (Nephew of Resident) published on 31 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are extremely happy with the home and facilities available to my aunt. We find our visits a pleasure. My aunt always seems happy.

Reply from Subin Puthan Veettil, Home Manager at Candlewood House

Thank you so much for your lovely review of our home. It is much appreciated.


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Review from M N (Son-in-law of Resident) published on 17 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My husband and I had a terrible experience at this care home from the management resulting in not being at my father in laws bedside when he was passing. Not LGBTQ+ friendly. This place is one to avoid.

Reply from Anoop Kuriakose, Operations Director at TLC Care at Candlewood House

Thank you for your review.

Our sincere condolences go out to you following the passing of your father-in-law.


Further to our communication with the family, we want to reassure you that our home does not tolerate any form of discrimination.

We are continuing to communicate with the family.


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Review from B R (Son of Resident) published on 12 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My dad spent the last three months of his life at this care home. He had stage 4 terminal cancer. The last 3 days of my dad's life I stayed with him. The manager wouldn't let me use the family room at Candlewood even though 3 nurses said I could. I ended up missing my dad's death when I booked a local
hotel to get some sleep. I'm a married gay man and I had my husband with me supporting me, I believe the manager refused to allow me and my partner to stay in the family room because we were a gay couple. The nurse from the local hospice who was assisting the care home with my dad's care told me, could not believe the home wouldn't allow us to stay and she thought the same reason, because we were gay: My dad ended up dying alone.

Reply from Anoop Kuriakose, Operations Director at TLC Care at Candlewood House

Thank you for taking the time to leave your review.


Please accept our sincere condolences for the loss of your father.


We abhor discrimination of any kind, and have an absolute zero-tolerance policy towards the kind of behaviour you have described.
Please be aware that our Candlewood House home does not have a family room and so we believe there to have been a misunderstanding in the advice you were given.


Please be assured that our team is currently dealing with your concerns, and we will be in touch with you to discuss the matter in further detail.


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Review from A M (Friend of Resident) published on 22 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are all very caring and interactive with the residents as well as visitors. The quality of the rooms is excellent with brilliant facilities to best support my friend, including a specially adapted chair and bed. I just observed the resident being moved to an upright positing and she was treated
with dignity and respect.

Reply from Subin Puthan Veettil, Home Manager at Candlewood House

Thank you for your kind review. We always want to ensure that all our residents and their loved ones feel at home therefore I am delighted to hear that my team is giving the best possible care to our residents in our beautiful environment.


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Review from E Y (Wife of Resident) published on 15 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Candlewood House Care Home provided wonderful care for my husband in his last weeks. All the staff were genuinely caring and he developed good relationships with several of them, even though he was only at the home for a short time. The facilities were just what he needed - a well-furnished room and
a wet room that was safe for him. He was even encouraged to take part in a group exercise class early on.
There are high standards of cleanliness and the home is beautifully furnished, looking much more like a family hotel than a care home. It wasn't always easy to find food that suited him in the brief period while he could still eat. But the staff went out of their way to try to find him something. At the end, they showed me great compassion too and have stayed in touch since. I have felt very well supported by them.
I would recommend Candlewood House to anyone needing a care home.

Reply from Monika Patel, Business Development Manager at Candlewood House

Thank you so much for your lovely review. It was a pleasure to look after your husband, a very kind and loving man. He will forever be in our thoughts and prayers and as always you are welcome to come in for a cup of tea and cake.


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Review from S E (Nephew of Resident) published on 8 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nice, clean environment with caring staff and a welcoming management. Rooms are well-appointed and the communal areas are smartly furnished.

Reply from Subin Veettil, Home Manager at Candlewood House

Thank you for your kind review. We always want to ensure that all our residents and their loved ones feel at home therefore I am delighted to hear that my team and I were able to exceed your expectations.


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Review from J W (Relative of Resident) published on 2 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Clean and welcoming. Rooms are spacious and elegantly furnished with generous en-suite bathrooms. Attention is paid to individual needs. New building.

Reply from Monika Patel, Business Development Manager at Candlewood House

Thank you for your lovely review and feedback. The housekeeping team always strives to provide our residents with high quality cleanliness to help us achieve our overall outstanding care.


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Review from Neil R (Resident) published on 31 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and facilities are really excellent and everyone is very attentive to people's needs.

Reply from Monika Patel, Business Development Manager at Candlewood House

Thank you for your lovely review. I am pleased to hear about your recent experience at our home and how the team have been able to provide person-centred care to your loved one.


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Review from E H (Niece of Resident) published on 31 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt received very good care. The staff are very supportive to my aunt and her family. The whole team have been wonderful. We know our aunt was safe in there. Excellent care.

Reply from Monika Patel, Business Development Manager at Candlewood House

Thank you for your amazing review! Our team members are dedicated to providing outstanding care to all our residents and their loved ones!


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Review from Rachael C (Daughter of Resident) published on 31 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend Candlewood House Care Home. Their level of care and attention is outstanding, my father has been welcomed and treated wonderfully since moving in.

Reply from Monika Patel, Business Development Manager at Candlewood House

Dear Rachael,
Thank you for your wonderful review! We love having Dad around and are glad to hear that he has settled in really well.
Best wishes, Monika


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Review from T R (Grandson of Resident) published on 31 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful staff who go above and beyond in their provision of care. Facilities are beautiful and look more like a hotel than a care home.

Reply from Monika Patel, Business Development Manager at Candlewood House

Thank you for your wonderful review! It gives us all so much pleasure to hear about your experience and how you are delighted with the person centered care that we provide at the home.


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Review from A S (Relative of Resident) published on 31 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very well presented, clean and calm. Staff are very responsive and friendly. I particularly liked the magazine sent around. Facilities are top-notch - like a five-star hotel!

Reply from Monika Patel, Business Development Manager at Candlewood House

Thank you for your lovely review. Whilst you have compared the home to a five star hotel, the presence of our residents and their loved ones makes this home special!


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Current Review Score: 9.9 (9.917)

Overview of Review Score

The Review Score of 9.9 (9.917) out of 10 for Candlewood House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 44 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 44 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.917 for Candlewood House is calculated as follows: ( (482 Excellents x 5) + (26 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 516 Ratings = 4.917

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Candlewood House is based on 44 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 86 registered maximum number of service users is 17.2, which has been reached with 44 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Mar 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

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Meet the Team (5)

Jan

Jan Guerin

Job Title: Home Manager

Joined: 2024

Jan Guerin is very proud and privileged to be the Home Manager of Candlewood House Care Home since April 2024. She is qualified and has practised as a Registered Nurse for the past 32 years.


Jan believes that a close working relationships and open communication with residents and their family in care planning is essential.


Jan strives to support all team members across the home to ensure a high quality of job satisfaction and wellbeing.


Deepak

Deepak Sharma

Job Title: Care Services Manager

Joined: 2019

Deepak has been a valuable member of the TLC team for five years, starting his journey as a registered nurse and now serving as the Care Services Manager at Candlewood.


Before joining TLC, he accumulated six years of intensive experience working in a cardiac ICU, bringing a wealth of knowledge and specialized care to our community.


Deepak is known for his kind and warm demeanour, making him a favourite among our residents. His dedication to providing exceptional care is evident in his daily interactions and the strong relationships he builds with those he serves.


Outside of his professional life, Deepak is an avid cyclist and enjoys travelling and hiking. His love for adventure and the outdoors reflects his energetic and enthusiastic approach to life and work.


Jeya

Jeya Keerthi

Job Title: Business Development Manager

Joined: 2024

Keerthi is the Business Development Manager at Candlewood, seamlessly transitioning from her background as an emergency physician to a non-clinical role, bringing a wealth of experience and a fresh perspective.


She loves her job for its versatility, allowing her to meet new people daily, engage in meaningful conversations, and develop lasting relationships.


Outside of work, she is engrossed in writing her second book, set to be published later this year under her pen name @drkeerth.


Uday

Uday Chevuru

Job Title: Head Chef

Joined: 2024

Uday is the Head Chef at Candlewood, he overseas the day to day running of the kitchen and creates the menu. Uday has many years of experience in catering including within the hotel industry .


Bridgitte

Bridgitte Magno

Job Title: Practice Development Lead

Joined: 2024

Bridgitte Aubrey Magno is the Practice Development Lead - Nurse Educator at Candlewood House Care Home, where she leads with a commitment to mentoring, training, and fostering excellence in clinical and non-clinical practice. With nearly 13 years of globally competitive experience in complex care, acute stroke, and neurology, Bridgitte has worked in diverse healthcare settings, including the NHS and one of the largest hospitals in Singapore. She has been recognized as a Unit Practice Chair in a prestigious private hospital in London, where she contributed to improving clinical standards, and also honed her leadership skills as a Clinical Lead in a private care home. Bridgitte’s passion for nursing, nurtured since her primary school days, drives her dedication to inspiring continuous learning and ensuring the delivery of exceptional care.