Candlewood House

Bentley Drive, London NW2 2TD
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9.9 73 Reviews
  • Candlewood House, London
Candlewood House is a brand-new safe and luxurious care home welcoming new residents. It is situated in North West London, close to Golders Green, Hampstead, Finchley, Belsize Park, St Johns Wood and Maida Vale. Candlewood House provides premium residential, nursing and dementia care.

Life at Candlewood House offers stimulating pastimes and fulfilling interactions in the comfort of a safe and elegant environment. Candlewood House is thoughtfully and tastefully furnished and styled throughout, to provide an exceptionally high standard of living. Facilities include: all bedrooms en suite; fine dining restaurants; House café; private dining room; retro music room; hair and beauty salon; cinema room; secure, landscaped gardens; sensory room; and car parking.

Candlewood House has invested in secure and comfortable indoor visiting areas, in addition to robust testing protocols, to facilitate meaningful visits with designated family members and friends.

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Care Provided by Candlewood House

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 86 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Jan Guerin (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (86)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Provision has been made for safe and meaningful visits that meet current Covid-19 guidance.


  • Parking

  • Off road parking available to visitors. Also an electric car charging point for visitors.


Candlewood House Reviews (73)

Total of 73, showing 61-73
9.9

Candlewood House has a Review Score of 9.9 (9.917) out of 10, based on 44 reviews in the last 2 years. Over all time Candlewood House has 73 reviews.

Overall Experience

  • 67
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  • 3

Date Published

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Review from Laura S (Daughter of Resident) published on 17 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the short time my dad stayed at Candlewood House Care Home, he was very happy, comfortable and felt cared for. Despite being bed-bound, staff made sure to keep my dad company by talking with home and music. As a family, we felt very fortunate that our dad was cared for in Candlewood. He was fed often
with a wide range of foods and snacks and we were always offered a drink/snacks too. After my dad passed, both my sister and I felt warmed by the support given and the compassion too. Thank you so much.

Reply from Monika Patel, Business Development Manager at Candlewood House

Dear Laura, thank you very much for the lovely review. It was a pleasure to have your father at our home, he was a wonderful man and is dearly missed by us all at Candlewood House!


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Review from Maria C (Daughter of Resident) published on 17 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Candlewood House is an outstanding care home with a very positive atmosphere. All the staff go above and beyond to make their residents, family and friends feel really welcome, reassured and provide the best care and support to all. The facilities and hygiene are outstanding and the food is of a very
high restaurant standard. I cannot thank the manager and the rest of the team enough for the kindness and attentive support they are giving to my father and feel very reassured leaving him in their professional care.

Reply from Monika Patel, Business Development Manager at Candlewood House

Dear Maria, thank you very much for taking the time to leave us such a lovely and kind review. Your feedback is important to us, as is the care and well-being of all of our residents.


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Review from Niki-Helen I (Wife of Resident) published on 5 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff to be extremely kind, supportive and very caring. My husband has been treated with the utmost respect. Candlewood House Care Home is, in my opinion, a very clean and state-of-the-art nursing home. A very nurturing environment and I feel he is in very safe hands.

Reply from James McElhinney, Home Manager at Candlewood House

Thank you very much for your very positive review. I am delighted, on behalf of the team, that your and your husband's experience has been so positive. Our values of truth, love and compassion are at the core of what we want our residents and families to experience. Kindness, respect and safety are so important for us all, so I am very pleased to hear that this has been your experience to date.
Thank you.
Kind Regards,
James


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Review from Meg H (Niece of Resident) published on 23 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely place - so comfortable and creatively styled. The staff were so kind and welcoming. My aunt is very well cared for. Lots of lovely rooms to sit in. Everyone is so friendly.

Reply from James McElhinney, Home Manager at Candlewood House

Thank you so much for this very positive review. I am so pleased that your experience on behalf of your aunt has been so positive. We are delighted that you feel that she is very well cared for and that you are able to visit and experience the lovely ambience and different areas to meet with others or in private, that the care home offers. We pride ourselves on creating a friendly and welcoming atmosphere and I am glad that this has been your experience.
Kind Regards,
James


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Review from R D (Cousin of Resident) published on 16 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone at Candlewood treats my elderly relative with supreme care and respect, she is bedbound and totally dependent on others to care for her.
The carers and nurses are all highly professional and capable, along with being kind, friendly, compassionate and patient. Noting is too much trouble. Their
expertise in feeding the delicious and beautifully prepared food has enabled my relative to put on some weight and regain some strength. Also, the painful bedsores she acquired in the hospital have soon been healed. As a visitor, it is lovely to be made welcome by the staff and to witness the way they all work as a team. There is every opportunity to discuss my relative's care in both personal and nursing and to feel her progress is a genuine concern. I'm particularly impressed by the attention to detail displayed at Candlewood, including such things as atmosphere, floral arrangements and individual approach.
There is also an excellent range of activities and treatments available. As a family, we consider we've made the right choice with Candlewood, this gives us peace of mind.
Our thanks all-round.

Reply from James McElhinney, Home Manager at Candlewood House

Thank you for your lovely review and kind words. It is a pleasure for us to care for your cousin, who certainly has become part of our family here at Candlewood House.


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Review from S W (Nephew of Resident) published on 8 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We moved my auntie from an unsatisfactory home.
Candlewood House Care Home is amongst the best we have seen.
As it is still a new home there are still a few teething problems with staff turnover. The established staff are excellent.
The biggest negative is the lack of a visiting GP.

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Review from Karen W (Niece of Resident) published on 16 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We spent some time trying to find the best place for our 90-year-old aunt to be moved to once discharged from hospital and we could not have found better care for her than at Candlewood House Care Home. The staff are delightful, they have patiently listened to our concerns and needs and, most importantly,
the quality of the care they have given has been excellent. On the first day of settling my aunt in, I left reassured that we had done everything we could to help my aunt and relieved that she was now in very good hands.
The home itself is lovely, it's bright and cheerful, and a pleasure to come to as a guest. It's not inexpensive to stay here but I suppose it's the old adage of 'you pay for what you get', and for us, as a family, this is money well spent. Definitely recommended.

Reply from Jessa Avila, Home Manager at Candlewood House

Thank you very much for a wonderful review. The team is delighted to know that you appreciated the support you have received from us and the care your auntie is receiving. Honestly, it's a joy looking after your relative and we could not be more proud of the love and kindness we give to each of our residents. I would like to personally take this opportunity as well to sincerely thank you for the support you are giving to the team. Looking forward to seeing you again. Stay well and safe.


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Review from C B (Daughter of Resident) published on 16 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We feel so lucky to have found this amazing place for my mum. Part hospitality, part nursing, it has an amazing holistic outlook which is in keeping with everything we wanted for her - and the approach of the kind, caring staff have made a difficult transition in life as easy as it could be for her
and us. It has given her and our family a new lease of life knowing how well she is looked after.

Reply from Jessa Avila, Home Manager at Candlewood House

Thank you very much for a wonderful review. The team at Candlewood is committed to delivering the highest quality care to all our residents - that is making them happy and well cared for holistically. I am pleased to hear that you are well supported during this difficult transition. I sincerely thank you for the support you are giving to the team and looking forward to seeing you again. Stay well and safe.


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Review from C G (Friend of Resident) published on 9 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent care home operating at an exceptionally high standard in all respects. The home is beautifully decorated, the rooms having a degree of individualism and made to feel very "homey". There is a friendly atmosphere throughout, the staff are caring and 'alert' to the needs of individual residents.
I would particularly like to mention that the quality of nursing care is of a very high standard: so often this aspect of care is not visible and yet is so important in the care of vulnerable residents.

Reply from Jessa Avila, Home Manager at Candlewood House

Thank you very much for a wonderful review. The team at Candlewood is proud of the service we deliver to our residents. We always strive to render person-centred care to each individual living in our care home. I would like to personally take this opportunity as well to sincerely thank you for the support you are giving to the team. Looking forward to seeing you again. Stay well and safe.


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Review from R M (Resident) published on 18 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Comfortable and well equipped. The staff work tirelessly with care and love to look after us. They saved my life really and it meant I can be as independent as possible whilst I recover.

Reply from Jordan Pereira, Home Manager at Candlewood House

Thank you for your review and kind words. It's been a pleasure to have you with us, wishing you the very best for your future. I hope you come back to visit your TLC family!


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Review from Sameera B (Niece of Resident) published on 3 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff, all members caring and engaged. Home and rooms beautifully decorated and spotless, my aunt is very happy here and all her friends and relatives are very pleased with her care. We are confident that she is in very good hands.

Reply from Jordan Pereira, Home Manager at Candlewood House

Thank you Sameera for your lovely review and kind words. It is a pleasure for us to care for your auntie, who certainly has become part of our family here at Candlewood House.


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Review from Tracy C (Friend of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A friend was at Candlewood for 4 weeks' respite stay. I was very impressed with the staff, who all seemed caring and proactive and not burnt out. There were only a few residents living there since the care home is new and people are waiting for more normal times to move in, so I did not see it in full
swing. However, the staff gave my friend a lot of attention, and she seemed cleaner and brighter while she was there. Staff made sure she had plenty to do: drawing, games, films, gardening. I thought it was an excellent care home.

Reply from Thomas Gmiter, Home Manager at Candlewood House

Thank you for sharing your feedback. As we pride ourselves on our person-centred approach to care, we are so pleased to read that that you could see clear improvements in your friend's demeanour during her stay with us and that you found Candlewood House to be an excellent care home. It was such a pleasure caring for your friend and our team members still cherish the delightful sketches she did of them.


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Review from Dan W (Son of Resident) published on 12 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was clearly an important decision and not taken lightly by Dad or the family, for him to leave his home. Although still a sad time for Dad, Candlewood House management and the team have been fantastic with their attention to detail and communication.
The brand new facilities are excellent and Dad
is very impressed with the care.

Reply from Pradeep Patel, Home Manager at Candlewood House

Thank you for the positive feedback. It is a pleasure to care for such a vibrant character. It’s great to see that Dad has settled in so well and he has already formed some fantastic friendships with the team and residents at Candlewood House.


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Current Review Score: 9.9 (9.917)

Overview of Review Score

The Review Score of 9.9 (9.917) out of 10 for Candlewood House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 44 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 44 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.917 for Candlewood House is calculated as follows: ( (482 Excellents x 5) + (26 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 516 Ratings = 4.917

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Candlewood House is based on 44 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 86 registered maximum number of service users is 17.2, which has been reached with 44 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Mar 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

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Meet the Team (5)

Jan

Jan Guerin

Job Title: Home Manager

Joined: 2024

Jan Guerin is very proud and privileged to be the Home Manager of Candlewood House Care Home since April 2024. She is qualified and has practised as a Registered Nurse for the past 32 years.


Jan believes that a close working relationships and open communication with residents and their family in care planning is essential.


Jan strives to support all team members across the home to ensure a high quality of job satisfaction and wellbeing.


Deepak

Deepak Sharma

Job Title: Care Services Manager

Joined: 2019

Deepak has been a valuable member of the TLC team for five years, starting his journey as a registered nurse and now serving as the Care Services Manager at Candlewood.


Before joining TLC, he accumulated six years of intensive experience working in a cardiac ICU, bringing a wealth of knowledge and specialized care to our community.


Deepak is known for his kind and warm demeanour, making him a favourite among our residents. His dedication to providing exceptional care is evident in his daily interactions and the strong relationships he builds with those he serves.


Outside of his professional life, Deepak is an avid cyclist and enjoys travelling and hiking. His love for adventure and the outdoors reflects his energetic and enthusiastic approach to life and work.


Jeya

Jeya Keerthi

Job Title: Business Development Manager

Joined: 2024

Keerthi is the Business Development Manager at Candlewood, seamlessly transitioning from her background as an emergency physician to a non-clinical role, bringing a wealth of experience and a fresh perspective.


She loves her job for its versatility, allowing her to meet new people daily, engage in meaningful conversations, and develop lasting relationships.


Outside of work, she is engrossed in writing her second book, set to be published later this year under her pen name @drkeerth.


Uday

Uday Chevuru

Job Title: Head Chef

Joined: 2024

Uday is the Head Chef at Candlewood, he overseas the day to day running of the kitchen and creates the menu. Uday has many years of experience in catering including within the hotel industry .


Bridgitte

Bridgitte Magno

Job Title: Practice Development Lead

Joined: 2024

Bridgitte Aubrey Magno is the Practice Development Lead - Nurse Educator at Candlewood House Care Home, where she leads with a commitment to mentoring, training, and fostering excellence in clinical and non-clinical practice. With nearly 13 years of globally competitive experience in complex care, acute stroke, and neurology, Bridgitte has worked in diverse healthcare settings, including the NHS and one of the largest hospitals in Singapore. She has been recognized as a Unit Practice Chair in a prestigious private hospital in London, where she contributed to improving clinical standards, and also honed her leadership skills as a Clinical Lead in a private care home. Bridgitte’s passion for nursing, nurtured since her primary school days, drives her dedication to inspiring continuous learning and ensuring the delivery of exceptional care.