Birkdale Tower Lodge

8 Oxford Road, Birkdale, Southport PR8 2JR
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9.8 99 Reviews
  • Birkdale Tower Lodge, Southport
Birkdale Tower Lodge is Southport's premium residential care home, supporting residents in making the most of each day.

The lodge offers luxury residential care that is ideal for those seeking discreet support and companionship, whilst continuing to lead independent and fulfilling lives.

Designed to offer person-centred care in a beautiful environment, Birkdale Tower Lodge has been purpose-built to place comfort and hospitality at the heart of the home. The first-class facilities include a restaurant, bar, concierge desk, lodge chauffeur, library, cinema room and salon to accommodate each residents’ needs.

Residents have a choice of stylish suites that are spacious and well-equipped; complete with an ensuite wet room and top-quality furnishings. Plus, the grounds of Birkdale Tower Lodge are truly special, featuring a putting green and grand courtyard.

The highly-trained care team spend time in getting to know each resident and their loved ones in order to deliver person-centred care that is tailored to each individual whilst respecting privacy, dignity and safety.

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Care Provided by Birkdale Tower Lodge

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 55 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Liam Kenwright (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (51)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (51)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2019
    • Last Refurbishment: 2019
    • Number of floors: 4

Funding & Fees Guide for Birkdale Tower Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,185 – £1,280
    • Self-Funded Residential Dementia Care £1,245 – £1,280

  • These fees are from, dependant on an assessment of needs
  • (these prices are only a guideline, please contact Birkdale Tower Lodge to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • When entering the building, please sign the visitors book and the receptionist will attend to visitors


  • Parking

  • Parking on site


Birkdale Tower Lodge Reviews (99)

Total of 99, showing 1-20
9.8

Birkdale Tower Lodge has a Review Score of 9.8 (9.779) out of 10, based on 39 reviews in the last 2 years. Over all time Birkdale Tower Lodge has 99 reviews.

Overall Experience

  • 85
  • 11
  • 1
  • 1
  • 1

Date Published

99
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21
39
60

Review from Marina D (Friend of Resident) published on 8 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited during a 100th birthday party. The Birkdale team put on an amazing spectacle for their resident. What an absolute credit to the community they are!

Reply from Liam Kenwright, Lodge Manager at Birkdale Tower Lodge

Thank you so so much, we're so glad you enjoyed the party and hope you come back for our next one soon :D This review means the world to the team!


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Review from Sue B (Daughter of Resident) published on 19 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Dad transferred from respite services to Birkdale Tower Lodge, he has become relaxed, happy and his health has improved. The staff are conscientious and kind and genuinely have the residents' wellbeing at heart. There are a variety of activities to engage and entertain, but no one is pressurised
to take part. We've been delighted at how well Dad has settled in and would not consider anywhere else.

Reply from Liam Kenwright, Lodge Manager at Birkdale Tower Lodge

Thank you so much for your kind words, they will mean the world to the team. Your father is a valued member of the BTL community and we are delighted to care for him!


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Review from Linda C (Daughter of Resident) published on 23 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fabulous service all round.

Reply from Liam Kenwright, Lodge Manager at Birkdale Tower Lodge

Thank you so so much for this lovely review, it means the world to the team and I.


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Review from Anita A (Daughter of Resident) published on 23 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a lovely, friendly and caring lodge. The staff are dedicated to providing a safe environment for our elderly people. Nothing seems too much trouble.
I am impressed by how well the team know each individual resident and caters to their needs.
A very happy place.

Reply from Liam Kenwright, Lodge Manager at Birkdale Tower Lodge

Thank you so much for this review. Your mother is an absolute pleasure to care for, we really appreciate the kind words.


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Review from Lewis F (Son of Resident) published on 23 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is everything that my mum requires. I feel now, with the help of the staff, she is now interacting more. Thank you.

Reply from Liam Kenwright, Lodge Manager at Birkdale Tower Lodge

We really appreciate the kind words, thank you so much from all the team! Your mother is a well-valued member of the Birkdale Tower Lodge community.


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Review from C M (Partner of Resident) published on 10 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

After being assessed and considered to be eligible for the home after 3 days we were informed that they could not meet his needs and he would have to move. In general the day staff were great but found the night staff to be very uncaring and inpatient. I found my partner in bed with his day clothes
on and soaking wet at 8am when i visited him early 12 times out of the four weeks he was there. Within the first week his glasses were lost and found the following day, and his hearing aids were lost never to be found. A large poster was placed in his room to indicate that his family would be doing his washing and no item of clothing was to be removed. Half of my partners clothes still went missing. When I complained his tooth brush was not being used as it was bone dry every morning i was told it had been recorded on his notes that his teeth had been brushed. I would never recommend this care home to anyone who wanted compassion and genuine care for their loved ones find somewhere else.

Reply from Liam Kenwright, Lodge Manager at Birkdale Tower Lodge

Sadly, the reviewer did not inform us of her partner's habit of eating objects (tissues, plastic) during meals, a major choking risk. The reviewer claimed the resident wore pads and complied with care despite urinary incontinence, which proved untrue. The resident also had a habit of removing pants and urinating in public areas. As a residential, not nursing, care home, we couldn't meet the resident's needs and informed the reviewer immediately. The reviewer admitted knowing of these behaviours. Had we known, we would not have accepted the resident. Despite this, the reviewer left them in our care. The resident's glasses were found under their bed. Items 'lost' were not labelled as agreed. The resident also took his things to others' rooms. We regret the failure of respite care, but it was due to the reviewer's lack of candour and unrealistic expectations of our capabilities. Despite this, we kept the resident safe and comfortable. We wish them all the best in their new nursing home.


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Review from Joan A (Sister of Resident) published on 9 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister went into Birkdale Tower Lodge quite recently. It is taking her time to settle. My first impression was how very nice it was, the decor and cleanliness are fantastic. I have stayed twice to have Sunday lunch with my sister and I found it most enjoyable. The staff are so very nice and so helpful.
Nowhere is like home but Birkdale Tower Lodge comes as next best.

Reply from Liam Kenwright, Lodge Manager at Birkdale Tower Lodge

Thank you so much for your extremely kind words, it means the world to me and the team! Of course, we can never truly replace one's home but we strive to be a home away from home. Your sister is a pleasure to care for and you are welcome for Sunday lunch anytime!


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Review from J F (Son of Resident) published on 19 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding care home. The staff are amazing. Friendly, caring and knowledgeable. The facilities are also really good. Both my parents were residents and they received such good care. I could not recommend enough.

Reply from Liam Kenwright, Lodge Manager at Birkdale Tower Lodge

Thank you so much for your kind words and review, it will mean the world to the team. Your parents were an absolute pleasure to care for and left a lasting impact on us all. We wish you and your family all the best, Liam.


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Review from A L (Son of Resident) published on 20 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has now been a resident at Birkdale Tower Lodge for over fourteen months and whilst he will never feel as happy as he did in his own home, he has now adapted to communal Birkdale Tower Lodge with the support of wonderful staff and fellow residents around him.
The staff and building are exceptional
and there is always something to be involved in should he wish to participate. The lodge is cleaned to a high standard and it does not feel like a traditional care home but more like a hotel on occasions.

Reply from Liam Kenwright, Lodge Manager at Birkdale Tower Lodge

Thank you so much for leaving this review, it means the world to the team! Your father is an absolute pleasure to have here.


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Review from D C (Son-in-law of Resident) published on 19 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always found staff helpful and polite. Just problem in evening returning, no one on reception.

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Review from Gill B (Daughter of Resident) published on 27 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad stayed at Birkdale Tower Lodge for respite care during July and August. It was a difficult decision at first but due to family circumstances, it was what was best for us all. Having met the staff on our initial visit to this lovely home, we were reassured that Dad's care would be in safe hands.
He came home at the end of August and is looking forward to a return visit next year - he misses.
As a family, we cannot thank the staff enough for the care, involvement and friendship shown during his time there - I'm looking forward t a time when I can stay too!

Reply from Liam Kenwright, Lodge Manager at Birkdale Tower Lodge

Thank you so much for your kind words. It was an absolute pleasure to be able to care for your father, we look forward to him returning!


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Review from Agnes D (Resident) assisted by family/friend published on 20 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall experience is very good. All staff are very pleasant and helpful; although it would be helpful if everyone wore a name badge.
I have had a few issues with laundry items going missing even though my name has been sewn in all items. Also could clothes by hung up or folded when back from laundry
as my daughter has to tidy my clothes.

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Review from S R (Son of Resident) published on 5 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is very happy with his home at Birkdale Tower Lodge. He is well looked after by the staff, all of whom take the time and trouble to ensure that all is well.
I find communication to be excellent whenever there is a need. It is very reassuring knowing that Dad is happy and well looked after.

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Review from David E (Resident) published on 5 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am delighted to find myself in a residence where I am completely contented and happy. I can find no aspect that could be improved upon. The staff are tremendous and give one a great feeling of well-being.

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Review from L F (Daughter-in-law of Resident) published on 1 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law is very well looked after and happy at Birkdale Tower Lodge. The staff are absolutely lovely and so caring. He enjoys taking part in many of the activities offered. Family and friendly are always given a warm welcome.

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Review from W S (Resident) published on 1 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Love it here, caring polite, could not be better.

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Review from N C (Son of Resident) published on 19 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, you hope to find a place suitable for your parent/parents as they get older.
Birkdale Tower Lodge is just that, it fulfils everything you hoped for.
From day one, the staff have been first-class. They food selection, the cleanliness are both faultless. My mother is a very happy person.

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Review from Dan B (Son of Resident) published on 13 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came here initially as respite care but it quickly became apparent that the care she was receiving was beyond our expectations. All the staff have shown a fantastic, caring nature and have made her feel she is at home. I cannot fault all the staff, they are just fantastic. Birkdale Tower Lodge
has taken a huge stress off our shoulders in my mother's transfer to a care home.

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Review from Bob B (Son-in-law of Resident) published on 28 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great staff. They deserve a Christmas 'thank you' meal at a restaurant.

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Review from V C (Daughter of Resident) published on 9 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was admitted to hospital with a nasty chest infection from home. It was clear that there were new needs in hospital and I needed urgent respite for my mother. I called Birkdale Tower Lodge - they assessed her the next day and agreed to her going to the Lodge immediately. This took a lot of stress
away from me. My mother really enjoyed her stay and decided she did not want to go back to living independently. We are so pleased that she is very settled and happy. Thanks.

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Current Review Score: 9.8 (9.779)

Overview of Review Score

The Review Score of 9.8 (9.779) out of 10 for Birkdale Tower Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 39 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.779 for Birkdale Tower Lodge is calculated as follows: ( (377 Excellents x 5) + (76 Goods x 4) + (2 Satisfactorys x 3) + (2 Poors x 2) + (4 Very Poors x 1) ) ÷ 461 Ratings = 4.779

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Birkdale Tower Lodge is based on 38 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 38 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Oct 2021

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

Top 20 Mid-size Care Home Groups 2022

Recipient: Athena Healthcare Group

Date: Thursday 30 Jun 2022 More details

Top 20 Mid-size Care Home Groups 2021

Recipient: Athena Healthcare Group

Date: Wednesday 30 Jun 2021 More details

Top 20 Small Care Home Groups 2019

Recipient: Athena Healthcare Group

Date: Thursday 28 Feb 2019 More details

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Meet the Team (1)

Jo-Ann

Jo-Ann Wallace

Job Title: Lodge Service Advisor

Joined: 2021

Having worked in the care sector now for more than 15 years in various roles, the most fulfilling role has to be working with prospective residents, their family or their representatives. I find it most rewarding in helping to find the most suitable care home that will endeavour to meet the care needs of each new resident, along with show casing and promoting the many superb facilities each individual care home has to offer.


My main duty is just by being there every step of the way, helping to support families to take away some of the stress of trying to find the right care home for their loved one.


In my spare time I love nothing more than walking my cockapoo, travelling to different counties within the UK and visiting different countries to sample the different restaurants, sightseeing and experiencing different cultures, but most importantly spending quality time with family and friends.


Frequently Asked Questions about Birkdale Tower Lodge

What types of Care is Birkdale Tower Lodge registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Birkdale Tower Lodge provide?

Palliative Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Birkdale Tower Lodge have?

There are 51 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Birkdale Tower Lodge?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Birkdale Tower Lodge to the centre of Southport?

1.2 mile(s) as the crow flies, distance by road may be significantly further.