Review from P H (Respite Resident) assisted by family/friend published on 6 May 2024
Submitted via Postal Card • Report

Overall Experience

I have been at Birkdale Tower Lodge on respite care for four out of the last five weeks and have found the quality of the home, my room, the staff and the food to be very good/excellent.

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Review from S M (Daughter of Resident) published on 7 December 2023
Submitted via Postal Card • Report

Overall Experience

My dad has been here a couple of times for respite and now is staying here permanently. I could not find a more caring, kind or better-run place for my dad to live. He is always complimentary about the care he receives and the fabulous food! I am more than happy that he lives here and couldn't want

for anywhere better.

Reply from Marie Parkinson, Lodge Manager at Birkdale Tower Lodge

What can I say? Thank you so much for your lovely comments, I will make sure I pass them on to our staff team, it is such an honour when we receive feedback like this as I know we are doing our very best every day.

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Review from Angela R (Sister of Resident) published on 6 December 2023
Submitted via Postal Card • Report

Overall Experience

I am very happy to see my brother so well cared for every time I visit.
He is always clean and the hard-working and caring staff do all they can for his comfort.
Many thanks to all.

Reply from Marie Parkinson, Lodge Manager at Birkdale Tower Lodge

Thank you for your lovely comments, it is a hard but very rewarding job and your comments will give the staff a great boost, we try to make everyone feel welcome and create a home-from-home.

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Review from Ruth S (Niece of Resident) published on 5 December 2023
Submitted via Postal Card • Report

Overall Experience

My uncle has been a resident on Ambrose since August 2023.
I cannot fault the care and attention shown towards him and ourselves as his family. He is treated with respect and the care workers are kind and compassionate. I wish there were more of them. It's not an easy job and I feel they, and residents,

would benefit from a higher level of staffing ratio.
The reception staff management are welcoming and professional. Five star!

Reply from Marie Parkinson, Lodge Manager at Birkdale Tower Lodge

Your comments mean so much, the staff work so hard and a little appreciation goes a long way. I am so happy you chose us for your uncle, he is now part of our Birkdale family

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Review from Geoffrey W (Resident) published on 5 December 2023
Submitted via Postal Card • Report

Overall Experience

I have been at Tower Lodge for the past two weeks, which has been a really profound experience. The staff have been so helpful and kind and this, along with management, I cannot, at this time, find any fault or cause for complaint.

Reply from Marie Parkinson, Lodge Manager at Birkdale Tower Lodge

Thank you for your lovely kind words, we are so happy you decided to make your stay a permanent one! You have settled in so well and I hope you have many happy years with us

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Review from J R (Respite Resident) published on 6 October 2023
Submitted via Postal Card • Report

Overall Experience

The home was excellent and the food was good.

Reply from Susan Derby, Business Development Manager (Support) at Birkdale Tower Lodge

Thank you so much for your kind words. We here at Birkdale Tower Lodge pride ourselves on our home, activities, surroundings and especially the excellent menu. We can vary to your tastes and so glad it suited you so well. Hope to see you again soon.

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Review from Gill B (Daughter of Resident) published on 11 September 2023
Submitted via Postal Card • Report

Overall Experience

My mother was brought to Birkdale Tower Lodge after a stay in hospital and in need of extra care suffering from dementia. From the moment we arrived, it was as if Mum had another bigger family to look after her. All the staff are very friendly, knowledgeable and caring, and treat us with great respect.

I am confident Mum is getting the best care possible!

Reply from Susan Derby, Business Development Manager (Support) at Birkdale Tower Lodge

Thank you for your review & kind words. It is a pleasure to look after your mum, and as you say, we are one big happy family. So glad you are confident in all we do here. We strive to achieve the best standard of care possible. I will pass your kind words on to all of the staff.

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Review from Deb H (Friend of Resident) published on 6 September 2023
Submitted via Postal Card • Report

Overall Experience

Birkdale Tower Lodge Care Home is welcoming and friendly. Staff are helpful and I love the fact that there was a singer on today. They do many fun activities and the place is spotless and well-kept.

Reply from Marie Parkinson, Lodge Manager at Birkdale Tower Lodge

Thank you, we love to have fun here at Birkdale Tower Lodge, we have regular entertainment coming in for the residents as well as lots of other activities. I will pass on your lovely comments to the staff team.

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Review from S U (Son of Resident) published on 30 August 2023
Submitted via Postal Card • Report

Overall Experience

As a family, we have been happy with Birkdale Tower Lodge. The staff and facilities are excellent.

Reply from Marie Parkinson, Lodge Manager at Birkdale Tower Lodge

Thank you. I am also glad that you were happy with your dad's stay with us; we hope he has settled into his new home.

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Review from M B (Friend of Resident) published on 25 August 2023
Submitted via Postal Card • Report

Overall Experience

I accompanied my friend for respite, by the second week she became ill, and the medical staff were most efficient.

Reply from Marie Parkinson, Lodge Manager at Birkdale Tower Lodge

Thank you; we do our very best, so it's nice to see you back again and enjoying another stay.

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Review from Clare G (Daughter of Resident) published on 22 August 2023
Submitted via Postal Card • Report

Overall Experience

I am delighted with both the care and facilities at Birkdale Tower Lodge. The staff are all highly competent but perhaps most importantly very caring with my mum. It is almost a home from home, especially since seeing China (a dog) some days as my mother loves dogs. When I ring for updates on her wellbeing,

staff are always up to date and able to give feedback. Mum is encouraged to take part in activities but is a little reluctant at the moment. Hopefully she will in the future.

Reply from Marie Parkinson, Lodge Manager at Birkdale Tower Lodge

Thank you for your lovely kind words, we have a lovely team, in all areas of the home that care about our residents, even China the dog! We do our best to make sure everyone is happy and families are involved in their care, I will pass your comments on to the team.

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Review from I J (Son of Resident) published on 25 July 2023
Submitted via Website • Report

Overall Experience

All the staff are so caring, patient and cheerful. Birkdale Tower Lodge is bright, modern and comfortable with lovely furnishings. The activities are engaging and fun. More activities would be great if possible, particularly at weekends.

Reply from Marie Parkinson, Lodge Manager at Birkdale Tower Lodge

Thank you for your kind words, we have a wonderful staff team who go above and beyond every day for our residents, activities are a massive focus for us and we are always striving to make them better.

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Review from Stuart G (Son of Resident) published on 25 July 2023
Submitted via Postal Card • Report

Overall Experience

As a family, we are really happy with how Dad is looked after. He has settled in really well now and he's looking a lot healthier. All the staff are lovely with him and that means a lot. Thank you for all your support with Dad.

Reply from Marie Parkinson, Lodge Manager at Birkdale Tower Lodge

Thank you for you lovely comments, I am so glad you are happy with the care your dad is receiving, he has settled in so well and is part of our Birkdale family.

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Review from Sandra L (Daughter of Resident) published on 27 June 2023
Submitted via Postal Card • Report

Overall Experience

This is an excellent example of residential care at its very best. Residents are cared for professionally and with kindness and compassion. The facilities are fabulous, pure luxury and very comfortable. Rooms are spacious and well-designed, food is of a very high quality. Lovely entertainment and activities

are offered. My mum has been very well cared for here and I would highly recommend Birkdale Tower Lodge Care Home.

Reply from Marie Parkinson, Lodge Manager at Birkdale Tower Lodge

Thank you so much for such lovely comments about our home, we are one big happy family and that shows in all areas of the home, every staff member delivers 100% and I couldn't be more proud.

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Review from J H (Resident) published on 27 June 2023
Submitted via Postal Card • Report

Overall Experience

From date of viewing to date of residence, I can find no faults. First people to mention are the staff who, without exception, are brilliant. I like the modern furniture, hotel feel to the home and it feels just that - a home. Food is excellent and served in a relaxing bistro. Highly recommend.

Reply from Marie Parkinson, Lodge Manager at Birkdale Tower Lodge

We are so happy our paths crossed and you came to stay with us, it was an absolute pleasure. I know you have now gone home, but you know where we are if you change your mind, everyone misses you.

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Review from K W (Daughter-in-law of Resident) published on 19 June 2023
Submitted via Website • Report

Overall Experience

Birkdale Tower Lodge is the loveliest care home I have ever visited! Bright and airy yet cosy lounges that are beautifully furnished and spotlessly clean. Thoughtful and caring staff. Lots and lots of fun activities. I am getting my name down!

Reply from Marie Parkinson, Lodge Manager at Birkdale Tower Lodge

I am so proud of the lovely comments you have made about our home, everyone works as a team to ensure our residents are cared for, happy and respected, it is a privilege to be the manager of such a lovely home.

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Review from A W (Son of Resident) published on 17 June 2023
Submitted via Website • Report

Overall Experience

Birkdale Tower Lodge is a beautiful, well-appointed, bright care home with lovely staff and facilities. There is a great programme of events and activities designed to appeal to all the residents and the concierge team distributes the programme each week as well as posting it on the Birkdale Tower Lodge

social media page.

Reply from Marie Parkinson, Lodge Manager at Birkdale Tower Lodge

Thank you for your lovely comments, we strive to enrich the lives of our residents with our activities, we have recruited more staff to make it even better!

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Review from G S (Daughter of Resident) published on 15 April 2023
Submitted via Postal Card • Report

Overall Experience

I find Birkdale Tower Lodge very accessible with warm, friendly staff. The staff are aware of the changing needs of the residents on a daily basis along with good communication with the family.

Reply from Marie Parkinson, Lodge Manager at Birkdale Tower Lodge

A warm welcome is what we strive for here at Birkdale Tower Lodge. Communication is key and we welcome your feedback, thank you.

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Review from J D (Daughter of Resident) published on 15 April 2023
Submitted via Postal Card • Report

Overall Experience

Plenty of activities are ongoing, my mum is included and encouraged to participate in all that is gong on. Staff are very helpful, caring and informative.

Reply from Marie Parkinson, Lodge Manager at Birkdale Tower Lodge

thank you for your lovely comments, activities are really important to us to maintain the well-being of all our residents.

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Review from A P (Nephew of Resident) published on 14 April 2023
Submitted via Postal Card • Report

Overall Experience

Good-sized rooms - modern, bright and clean. The staff are friendly, helpful and caring. The food is good and freshly cooked. The facilities, lounges, dining room and bar are excellent. Overall, I'm very impressed and very pleased and would gladly recommend Birkdale Tower Lodge.

Reply from Marie Parkinson, Lodge Manager at Birkdale Tower Lodge

Thank you so much for your lovely comments. I will make sure I pass these on to our staff team. We like a warm friendly atmosphere here at the lodge and we hope you continue to enjoy your visits.

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Birkdale Tower Lodge

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