Birkdale Tower Lodge

8 Oxford Road, Birkdale, Southport PR8 2JR
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9.8 99 Reviews
  • Birkdale Tower Lodge, Southport
Birkdale Tower Lodge is Southport's premium residential care home, supporting residents in making the most of each day.

The lodge offers luxury residential care that is ideal for those seeking discreet support and companionship, whilst continuing to lead independent and fulfilling lives.

Designed to offer person-centred care in a beautiful environment, Birkdale Tower Lodge has been purpose-built to place comfort and hospitality at the heart of the home. The first-class facilities include a restaurant, bar, concierge desk, lodge chauffeur, library, cinema room and salon to accommodate each residents’ needs.

Residents have a choice of stylish suites that are spacious and well-equipped; complete with an ensuite wet room and top-quality furnishings. Plus, the grounds of Birkdale Tower Lodge are truly special, featuring a putting green and grand courtyard.

The highly-trained care team spend time in getting to know each resident and their loved ones in order to deliver person-centred care that is tailored to each individual whilst respecting privacy, dignity and safety.

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Care Provided by Birkdale Tower Lodge

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 55 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Liam Kenwright (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (51)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (51)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2019
    • Last Refurbishment: 2019
    • Number of floors: 4

Funding & Fees Guide for Birkdale Tower Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,185 – £1,280
    • Self-Funded Residential Dementia Care £1,245 – £1,280

  • These fees are from, dependant on an assessment of needs
  • (these prices are only a guideline, please contact Birkdale Tower Lodge to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • When entering the building, please sign the visitors book and the receptionist will attend to visitors


  • Parking

  • Parking on site


Birkdale Tower Lodge Reviews (99)

Total of 99, showing 41-60
9.8

Birkdale Tower Lodge has a Review Score of 9.8 (9.767) out of 10, based on 37 reviews in the last 2 years. Over all time Birkdale Tower Lodge has 99 reviews.

Overall Experience

  • 85
  • 11
  • 1
  • 1
  • 1

Date Published

99
10
21
37
62

Review from J S (Resident) published on 11 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have a warm and very comfortable bedroom, with a lovely spacious ensuite shower room. All the carers (day and night) have been kind, friendly and attentive. I got to know some of them well. I will miss them. Although I didn't join in with the activities there was a wide choice available. The food
was usually good but I would have appreciated more green vegetables and found the food not hot when it was served in my room. Thank you.

Reply from Maxine Nichol, Quality Manager at Birkdale Tower Lodge

Thank you for taking the time to review Birkdale Tower Lodge. I will pass your comments to the staff and will ensure comments made to improve food service will be passed to the chef.


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Review from Janice C (Daughter of Resident) published on 27 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The best thing is that I know i do not need to worry about Mum. She is certainly well cared for. The staff are so caring, considerate and patient - nothing is too much. Everything and everywhere is always spotlessly clean, from the communal areas to the private rooms and bathrooms. Food and drinks are
readily available and of a good standard.

Reply from Maxine Nichol, Quality Manager at Birkdale Tower Lodge

Thank you for these lovely comments and taking the time to add a review. I will ensure staff are informed of how reassured you are with the care they provide.


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Review from D L (Son of Resident) published on 21 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is my first visit to Birkdale Tower Lodge. I am quite impressed with the facilities throughout. I think the staff are particularly warm and friendly.
Well done Birkdale Tower Lodge.

Reply from Marie Parkinson, Lodge Manager at Birkdale Tower Lodge

We are so glad you have enjoyed your first visits, and we look forward to welcoming you every time you visit your mum and the rest of the family, I will ensure the staff team are aware of how happy you are and thank you for choosing us for your mums forever home.


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Review from Thomas S (Respite Resident) published on 17 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came for a respite and possibly to stay. I found everything was exceptional and more. I am coming back to stay.

Reply from Marie Parkinson, Lodge Manager at Birkdale Tower Lodge

it was a pleasure to have you here for a period of respite. The fact you have come back to stay on a permanent basis means a lot to myself and the team. I hope you have many years of happiness with us.


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Review from M F (Resident) published on 10 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been here for three months, and during that period, all members of the staff have been courteous and helpful to me. I have been impressed by their continued good nature and patience in difficult situations.
Just one slightly adverse comment - a few lower decibels in the dining room would be
appreciated!

Reply from Marie Parkinson, Lodge Manager at Birkdale Tower Lodge

Thank you for your lovely comments. I am so happy you are enjoying your stay here. I do agree the dining room can become a little noisy when full; I will speak to the staff on your behalf, and hopefully, it will be a more quieter experience.


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Review from J R (Daughter of Resident) published on 15 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Knowing your loved one is in the best of care. Peace of mind to the family. Friendly, homely care home from the day you arrive.

Reply from Marie Parkinson, Lodge Manager at Birkdale Tower Lodge

Thank you, kind comments like this make our day, it's lovely knowing you and your family are happy with your dad being in our care. I will pass this on to the staff team.


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Review from L D (Daughter of Resident) published on 15 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my first family experience of having a close relative in a care home. The care and love and friendliness is exceptional here and gives me peace of mind that my father is here and looked after. The cleanliness is exceptional and I have nothing but praise for every single one of the staff.

Reply from Marie Parkinson, Lodge Manager at Birkdale Tower Lodge

Choosing and making the decision for a loved one to move into a care home is so hard to make. We are so happy you chose us for your dad, he has settled so well and it is a pleasure to care for him.


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Review from Paul D (Son of Resident) published on 9 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The quality of professional care demonstrated at this lodge is first-class. The accommodation is of such a high standard it truly reminds my mum of her previous private residence. My mum has settled in really well since arriving in June 2022, that is mainly due to the friendliness and caring nature
of the manager and her colleagues. An honest, loyal and trusting environment.

Reply from Marie Parkinson, Lodge Manager at Birkdale Tower Lodge

Thank you for your lovely comments, it means a great deal to us that you feel you have chosen the right place for your mum, she is a pleasure to care for and is now part of our family too, we hope you continue to enjoy your visits.


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Review from A A (Daughter of Resident) published on 28 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a lovely, modern, light, bright and airy home. The staff are very kind and caring, always willing to help. The food is excellent. There is a varied programme of activities on offer and Mum enjoys regular hairdressing and manicure appointments at the home.
I was really pleased to hear how much
Mum enjoyed her birthday last week, the staff made it really special for her. Thank you all very much.

Reply from Marie Parkinson, Lodge Manager at Birkdale Tower Lodge

Thank you for your lovely kind words, we are striving to improve activities even more as the residents really benefit from it, we really enjoyed making your mum queen for the day, the smiles on her face were priceless, I will pass on your kind comments to the staff team.


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Review from K R (Daughter of Resident) published on 25 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has settled really well here at Birkdale Tower. He's interacting and making crafts etc. He likes his room with all his belongings around him. Dad also loves the food here at Birkdale, as it's freshly cooked. He gets on well with the staff, and they are all friendly.

Reply from Marie Parkinson, Lodge Manager at Birkdale Tower Lodge

Thank you for your lovely comments; it is lovely to see how your dad has settled so well. He is a pleasure to care for. We hope you continue to enjoy your visits with your dad at Birkdale Tower Lodge.


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Review from Sally R (Daughter of Resident) published on 25 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When visiting, I always encounter friendly and helpful staff who know who I am. They keep me updated on anything relevant, so I can respond if required.
As Dad gas decided to stay, the staff have been extremely helpful in personalising his room or seeking to understand what they can do to help him
settle and be happy. I feel confident that Dad is well looked after and in the care of friendly and experienced staff.

Reply from Marie Parkinson, Lodge Manager at Birkdale Tower Lodge

We are so pleased you choose Birkdale Tower Lodge for dad. I am glad all your experiences have been positive, and I hope you and your family continue to enjoy your visits.


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Review from D F (Son of Resident) published on 25 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Generally very good, although I'd prefer more regular staff resource who is familiar to Mum. In recent months staff seem to rotate with other lodges.

Reply from Marie Parkinson, Lodge Manager at Birkdale Tower Lodge

Thank you for rating us high overall, I understand your concerns regarding staff, we are working hard to recruit, as are others in this sector, we always work to our correct staffing ratio to enable us to deliver the best care to our residents, thank you for your feedback.


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Review from J H (Daughter of Resident) published on 18 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely facility with beautiful furnishings, well laid out and very spacious. Wonderful staff who are friendly and appear very competent in their roles. I have real piece of mind knowing that my mother is being so well looked after and having excellent care 24/7.
I would thoroughly recommend Birkdale
Tower Lodge.

Reply from Marie Parkinson, Lodge Manager at Birkdale Tower Lodge

Thank you for your lovely comments, now Mum has settled I can see you are more settled, I have a great staff team and I hope you continue to enjoy your visits and Mum is happy with the care she receives.


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Review from Linda C (Daughter of Resident) published on 18 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother had an accident with a hot mug of tea. The staff noticed and took action immediately - contacting me to attend in case she required hospital treatment, showering Mum and applying dressings and contacting 999. Mum could only praise their actions. Fortunately, Mum was fine and was able to stay
at the home.

Reply from Marie Parkinson, Lodge Manager at Birkdale Tower Lodge

Thank you, I am so happy that my staff responded immediately to prevent a more serious injury occurring, we always strive to be as responsive as we can to ensure the best care for our residents.


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Review from Robert F (Son of Resident) published on 18 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kind and helpful staff, Dad is very well looked after and cared for. The facilities are excellent.

Reply from Marie Parkinson, Lodge Manager at Birkdale Tower Lodge

Thank you, I am so pleased you are happy with Dad's care, we do have a beautiful home with great facilities, I hope you enjoy your visits and feel welcomed by everyone.


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Review from Pamela H (Daughter of Resident) published on 18 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's early days but so far I'm very pleased with the level of care my mother is receiving. I am impressed by the responsiveness of the staff and, particularly, the management.

Reply from Marie Parkinson, Lodge Manager at Birkdale Tower Lodge

Thank you for your lovely comments, your mum is a pleasure to care for, we try our best to ensure first-class care is delivered at all times, I will pass on your lovely comments to the staff team.


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Review from Chris P (Son of Resident) published on 13 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has settled in superbly at Birkdale Tower Lodge. The staff are so friendly. The food is excellent. When they have a band/music, my dad is first up dancing. He used to play golf, so loves the little putting green outside.

Reply from Marie Parkinson, Lodge Manager at Birkdale Tower Lodge

Your dad is certainly the life and soul of the party in every event we hold. Thank you for choosing Birkdale Tower Lodge to care for him; it is a pleasure. I will pass on your lovely comments to the staff.


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Review from Amanda D (Daughter of Resident) published on 22 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brought my mother in for 2 weeks. We first met the manager on our welcome and automatically, I knew that my mam was going to love this place! The manager was so caring and welcoming just lovely like all the other carers. I really cannot say anything bad about this lovely place then say thank you so
much.

Reply from Marie Parkinson, Lodge Manager at Birkdale Tower Lodge

Thank you for your lovely comments, as a manager I am proud that all my staff team make everyone feel welcome, from residents to visitors. I am glad your mum enjoyed her stay, I will pass on your lovely comments to the team.


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Review from D H (Daughter of Resident) published on 6 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I needed respite care for my parents. It was very last minute! The respite was organised on the same day as the initial contact, and my parents moved in the next day! From the beginning to end, we could not fault a single thing! every member of staff was fabulous, friendly, professional and couldn't
do enough for you. The standard of the rooms, bistro and lounges are outstanding. But more important, is the care my parents received was impeccable. I really felt they were in safe hands. Thank you from the bottom of my heart.

Reply from Marie Parkinson, Lodge Manager at Birkdale Tower Lodge

Thank you so much for your lovely comments. It was such a pleasure to help you out and look after your parents; they are welcome back anytime.


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Review from Janet M (Daughter-in-law of Resident) published on 6 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely delighted at the standard of care my mother-in-law has received. Beautiful, clean facilities. Extremely helpful staff. The transformation in her overall mental demeanour and physical capabilities has been lovely to witness. Highly recommend to anyone looking for care for their loved ones.

Reply from Marie Parkinson, Lodge Manager at Birkdale Tower Lodge

Your comments are really appreciated, and I will pass them on to the staff team. It was lovely to see her being so interactive with everyone; she was happy every day and a welcome resident anytime.


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Current Review Score: 9.8 (9.767)

Overview of Review Score

The Review Score of 9.8 (9.767) out of 10 for Birkdale Tower Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 37 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.767 for Birkdale Tower Lodge is calculated as follows: ( (353 Excellents x 5) + (76 Goods x 4) + (2 Satisfactorys x 3) + (2 Poors x 2) + (4 Very Poors x 1) ) ÷ 437 Ratings = 4.767

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Birkdale Tower Lodge is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 36 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Oct 2021

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

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Meet the Team (1)

Jo-Ann

Jo-Ann Wallace

Job Title: Lodge Service Advisor

Joined: 2021

Having worked in the care sector now for more than 15 years in various roles, the most fulfilling role has to be working with prospective residents, their family or their representatives. I find it most rewarding in helping to find the most suitable care home that will endeavour to meet the care needs of each new resident, along with show casing and promoting the many superb facilities each individual care home has to offer.


My main duty is just by being there every step of the way, helping to support families to take away some of the stress of trying to find the right care home for their loved one.


In my spare time I love nothing more than walking my cockapoo, travelling to different counties within the UK and visiting different countries to sample the different restaurants, sightseeing and experiencing different cultures, but most importantly spending quality time with family and friends.