Birkdale Tower Lodge

8 Oxford Road, Birkdale, Southport PR8 2JR
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9.8 99 Reviews
  • Birkdale Tower Lodge, Southport
Birkdale Tower Lodge is Southport's premium residential care home, supporting residents in making the most of each day.

The lodge offers luxury residential care that is ideal for those seeking discreet support and companionship, whilst continuing to lead independent and fulfilling lives.

Designed to offer person-centred care in a beautiful environment, Birkdale Tower Lodge has been purpose-built to place comfort and hospitality at the heart of the home. The first-class facilities include a restaurant, bar, concierge desk, lodge chauffeur, library, cinema room and salon to accommodate each residents’ needs.

Residents have a choice of stylish suites that are spacious and well-equipped; complete with an ensuite wet room and top-quality furnishings. Plus, the grounds of Birkdale Tower Lodge are truly special, featuring a putting green and grand courtyard.

The highly-trained care team spend time in getting to know each resident and their loved ones in order to deliver person-centred care that is tailored to each individual whilst respecting privacy, dignity and safety.

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Care Provided by Birkdale Tower Lodge

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 55 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Liam Kenwright (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (51)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (51)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2019
    • Last Refurbishment: 2019
    • Number of floors: 4

Funding & Fees Guide for Birkdale Tower Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,185 – £1,280
    • Self-Funded Residential Dementia Care £1,245 – £1,280

  • These fees are from, dependant on an assessment of needs
  • (these prices are only a guideline, please contact Birkdale Tower Lodge to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • When entering the building, please sign the visitors book and the receptionist will attend to visitors


  • Parking

  • Parking on site


Birkdale Tower Lodge Reviews (99)

Total of 99, showing 61-80
9.8

Birkdale Tower Lodge has a Review Score of 9.8 (9.767) out of 10, based on 37 reviews in the last 2 years. Over all time Birkdale Tower Lodge has 99 reviews.

Overall Experience

  • 85
  • 11
  • 1
  • 1
  • 1

Date Published

99
10
21
37
62

Review from G W (Resident) published on 16 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home from home.

Reply from Marie Parkinson, Lodge Manager at Birkdale Tower Lodge

Thank you very much. I am glad you feel it is home from home, as that is our intention for everyone, old and new residents.


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Review from D C (Daughter of Resident) published on 10 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Now that we are out of lockdown, I have had the opportunity to get to know the staff and carers who look after my mum. Everyone is so kind and is a second family to Mum.

Reply from Marie Parkinson, Lodge Manager at Birkdale Tower Lodge

Thank you, we treat all our residents like family, I am happy you feel Mum is safe and well looked after by everyone at Birkdale Tower Lodge, it is also lovely to get to know you.


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Review from D C (Daughter of Resident) published on 9 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been made to feel so welcome at Birkdale Tower even after a few days everyone knows his name. All the staff are so helpful and nothing seems to be too much trouble for them.

Reply from Marie Parkinson, Lodge Manager at Birkdale Tower Lodge

Thank you for your kind words, it means a lot to the staff team. Your dad is part of the family now. We strive to ensure everyone is happy, content and safe at Birkdale Tower Lodge.


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Review from J M (Son of Resident) published on 3 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the first time in 2 years that my mum has felt settled and safe. The staff here are amazing, always helpful and kind and go the extra mile to ensure that everyone here is looked after perfectly. My mum has only been here a short time but has improved so much after her second stroke and this
is all down to Birkdale Tower Lodge.

Reply from Marie Parkinson, Lodge Manager at Birkdale Tower Lodge

Thank you, we adore our residents and will do everything we can to make them feel safe and comfortable, your mum is an absolute pleasure to care for and we are so glad you chose Birkdale Tower Lodge for her forever home


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Review from J S (Relative of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautiful care home and lovely, caring staff. Peace of mind that your relative is safe and cared for in a nice environment.

Reply from Marie Parkinson, Lodge Manager at Birkdale Tower Lodge

What lovely kind words, we do our very best to make sure everyone is well cared for and always made to feel welcome, the home is beautiful and really well cared for by all our team.


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Review from Helen P (Daughter of Resident) published on 27 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Birkdale Tower Lodge is a beautiful home. It is very clean, and the staff are lovely. Mum's room is very spacious and again - very clean. Although Mum doesn't always take part - there are lots of well-organised activities for the residents, which seem very well organised. Mum seem happy with the food
and laundry service, although has had some items mislaid.

Reply from Marie Parkinson, Lodge Manager at Birkdale Tower Lodge

Thank you for your kind words. The whole staff team do a wonderful job in keeping the home clean and looking after our lovely residents. Activities are really important to ensure mental and physical wellbeing. I will pass on your kind words to the staff team.


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Review from Rose S (Niece of Resident) published on 10 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very welcoming, and the staff are always very kind and helpful. My aunt is cared for so well, and again, all the staff are very caring and kind.

Reply from Marie Parkinson, Lodge Manager at Birkdale Tower Lodge

Thank you for your lovely comments; I will pass these on to our staff. I am so glad your aunt is enjoying her stay with us.


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Review from Lin K (Niece of Resident) published on 23 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so pleased we have chosen this care home for our aunty. She is well looked after in all respects. Food is exceptional. Numerous activities. Staff are caring and supportive. It seems a well managed and efficient care home.

Reply from Marie Parkinson, Lodge Manager at Birkdale Tower Lodge

Thank you for your lovely comments. We really appreciate your feedback. I will pass this on to our wonderful staff team.


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Review from Kathryn R (Daughter of Resident) published on 23 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been so impressed with the quality of care my mum has received at Birkdale Tower Lodge. They are a wonderful team who have looked after Mum and helped her settle in very quickly; they are friendly and attentive. Mum is happy here, which is very reassuring for us.

Reply from Marie Parkinson, Lodge Manager at Birkdale Tower Lodge

Thank you for your lovely review. I will pass on your kind comments to the staff. We strive to ensure everyone has a wonderful time while staying with us and make sure they feel part of our family; it is important to us to make everyone feel welcome, including family and friends.


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Review from Barbara H (Resident) published on 3 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found everything very well organised.

Reply from Marie Parkinson, Lodge Manager at Birkdale Tower Lodge

Thank you for your lovely review. We hope you enjoy everything we do here at Birkdale Tower Lodge to ensure you have a lovely stay with us.


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Review from B H (Sister of Resident) published on 8 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely place, pleasant staff.

Reply from Marie Parkinson, Lodge Manager at Birkdale Tower Lodge

Thank you, we try our very best to make it home from home, I will pass on your lovely comments to the staff.


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Review from J S (Son of Resident) published on 8 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home looks fabulous. The standard and facilities are excellent including a cinema room complete with popcorn and a bar!
If the home was full and the staff members were sufficient things would be great. The newness of the home means numbers are low and hence everything is a bit frantic at times,
but my parents are being well looked after all the same and we are very happy. The future looks even better.

Reply from Marie Parkinson, Lodge Manager at Birkdale Tower Lodge

Thank your for your lovely comments, your mum and dad have settled in really well, things are on the up at Birkdale Tower Lodge.


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Review from Roger F (Friend of Resident) published on 7 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had been visiting an older lady and long term family friend for around 11 years primarily looking after her financial affairs. When she lost her ability to move from her chair around the start of January it became clear that significant changes would be needed to provide continuing homecare. These
could only take place after awaiting a Social Services related Occupational Therapy Assessment, required by all care providers because of their insurance needs. At the same time, it became clear that all the care home places with mobility capability in Southport were unavailable because of constraints imposed by the local Public Health office. This posed an almost insoluble problem of arranging for immediate day to day care. With the proactive support of the manager, Birkdale Tower Lodge came to the rescue and with minimum delay organised for my friend to be admitted for rehabilitation care. The 4-week stay was a great success with excellent care provided by friendly competent staff.

Reply from Jo-Ann Wallace, Lodge Service Advisor at Birkdale Tower Lodge

Thank you for taking the time to complete a review and for the compliments regarding the manager and staff, it is so pleasing to hear that we provided excellent care for the four weeks your family friend stayed with us while you organised support at home. We are extremely pleased you feel that overall the stay was a great success and that Birkdale Tower Lodge came to your rescue at such a difficult time.


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Review from K K (Great-Niece of Resident) published on 22 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely friendly place. The staff are very welcoming and polite.

Reply from Marie Parkinson, Lodge Manager at Birkdale Tower Lodge

Thank you for your lovely comments, we want all visitors to have a pleasant experience when they visit us.


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Review from C W (Resident) published on 16 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Great communication, caring helpful staff always a warm and friendly welcome. Beatuiful accommodation, bright and clean rooms. Would highly recommend.

Reply from Marie Parkinson, Lodge Manager at Birkdale Tower Lodge

Thank you, I am so glad you enjoyed your stay with us and you're welcome back anytime.


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Review from P B (Son of Resident) published on 15 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent facilities, very friendly staff. Premises are kept clean and tidy.

Reply from Marie Parkinson, Lodge Manager at Birkdale Tower Lodge

Thank you for your lovely comments, we try our best to maintain a high standard here at Birkdale Tower Lodge, your comments will be passed on to the staff team.


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Review from G D (Wife of Resident) published on 4 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All members of staff are helpful, kind and caring at this difficult time.

Reply from Marie Parkinson, Lodge Manager at Birkdale Tower Lodge

It was a pleasure to care for your husband for the short time he stayed with us, thank you for the lovely review, it means a lot to myself and our wonderful staff.


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Review from C B (Friend of Resident) published on 9 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff here go above and beyond. I have never seen such love and care. My friend is my world and she is in the best place ever!

Reply from Jo-Ann Wallace, Lodge Service Advisor at Birkdale Tower Lodge

Thank you so much for your kind review. We are very pleased that your friend has settled and is enjoying life at Birkdale Tower Lodge. Our aim is to provide the best care by our dedicated team. We will share your feedback with our staff, and once again thank you for taking the time to let us know how happy you are about our beautiful home and our staff, it means a lot to us all.


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Review from B S (Resident) published on 17 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home well maintained and very comfortable, excellent catering and well planned, tasty menus, with lots of choices. The staff are very attentive and knowledgeable, residents areas are kept spotlessly clean. Outside garden areas encourage residents to spend a large amount of their time enjoying the summer
environment with ample shaded areas. Overall everything was meticulously planned and implemented.

Reply from Maria Parkinson, Lodge Manager at Birkdale Tower Lodge

Thank you very much for your lovely comments, we like to ensure we cater for every need and ensure Birkdale Tower Lodge is home from home. I will pass on your comments to the staff.


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Review from N S (Daughter of Resident) published on 8 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Birkdale Tower Lodge is dad's second care home in a year and he's so much happier at Birkdale Tower Lodge than he was in his previous care home. The difference in him is incredible and I can rest easy knowing he is happy and safe. He settled in very quickly and made himself very much at home which I
am very relieved about. The staff are friendly and appear happy (genuinely) in their work. I cannot fault Birkdale Tower Lodge or anyone who works there.

Reply from Anita Bull, Lodge Manager at Birkdale Tower Lodge

We are very glad to hear you are happy with your dad's care and that he has finally settled and is now content after moving twice in a year. Thank you so much for your kind words and lovely review, we really appreciate you taking the time to express your thoughts and I will pass them on to all of the staff.


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Current Review Score: 9.8 (9.767)

Overview of Review Score

The Review Score of 9.8 (9.767) out of 10 for Birkdale Tower Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 37 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.767 for Birkdale Tower Lodge is calculated as follows: ( (353 Excellents x 5) + (76 Goods x 4) + (2 Satisfactorys x 3) + (2 Poors x 2) + (4 Very Poors x 1) ) ÷ 437 Ratings = 4.767

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Birkdale Tower Lodge is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 36 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Oct 2021

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (4)

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Meet the Team (1)

Jo-Ann

Jo-Ann Wallace

Job Title: Lodge Service Advisor

Joined: 2021

Having worked in the care sector now for more than 15 years in various roles, the most fulfilling role has to be working with prospective residents, their family or their representatives. I find it most rewarding in helping to find the most suitable care home that will endeavour to meet the care needs of each new resident, along with show casing and promoting the many superb facilities each individual care home has to offer.


My main duty is just by being there every step of the way, helping to support families to take away some of the stress of trying to find the right care home for their loved one.


In my spare time I love nothing more than walking my cockapoo, travelling to different counties within the UK and visiting different countries to sample the different restaurants, sightseeing and experiencing different cultures, but most importantly spending quality time with family and friends.