Birkdale Tower Lodge

8 Oxford Road, Birkdale, Southport PR8 2JR
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9.8 99 Reviews
  • Birkdale Tower Lodge, Southport
Birkdale Tower Lodge is Southport's premium residential care home, supporting residents in making the most of each day.

The lodge offers luxury residential care that is ideal for those seeking discreet support and companionship, whilst continuing to lead independent and fulfilling lives.

Designed to offer person-centred care in a beautiful environment, Birkdale Tower Lodge has been purpose-built to place comfort and hospitality at the heart of the home. The first-class facilities include a restaurant, bar, concierge desk, lodge chauffeur, library, cinema room and salon to accommodate each residents’ needs.

Residents have a choice of stylish suites that are spacious and well-equipped; complete with an ensuite wet room and top-quality furnishings. Plus, the grounds of Birkdale Tower Lodge are truly special, featuring a putting green and grand courtyard.

The highly-trained care team spend time in getting to know each resident and their loved ones in order to deliver person-centred care that is tailored to each individual whilst respecting privacy, dignity and safety.

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Care Provided by Birkdale Tower Lodge

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 55 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Liam Kenwright (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (51)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (51)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2019
    • Last Refurbishment: 2019
    • Number of floors: 4

Funding & Fees Guide for Birkdale Tower Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,185 – £1,280
    • Self-Funded Residential Dementia Care £1,245 – £1,280

  • These fees are from, dependant on an assessment of needs
  • (these prices are only a guideline, please contact Birkdale Tower Lodge to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • When entering the building, please sign the visitors book and the receptionist will attend to visitors


  • Parking

  • Parking on site


Birkdale Tower Lodge Reviews (99)

Total of 99, showing 81-99
9.8

Birkdale Tower Lodge has a Review Score of 9.8 (9.767) out of 10, based on 37 reviews in the last 2 years. Over all time Birkdale Tower Lodge has 99 reviews.

Overall Experience

  • 85
  • 11
  • 1
  • 1
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Date Published

99
10
21
37
62

Review from T M (Son of Resident) published on 8 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very welcoming and accommodating. The facilities at the Lodge are of a very high standard. Mum enjoys the food even if the portions are a little too big (not a bad thing really). Whilst mum doesn't always join in the activities she likes that they are available. It's a shame she is
here in the winter as she would lie to get out in the garden too. The team have also liaised well with mum's Gp to ensure medication issues are quickly addressed. Overall, the Lodge team have made everything easy forum to help her prepare for a forthcoming operation (hopefully she will be back for a post-op respite stay as well).

Reply from Anita Bull, Lodge Manager at Birkdale Tower Lodge

Thank you so much for taking the time to review the care provided to your mum by Birkdale Tower Lodge staff. We do everything we can to try and ensure that each stay at the home, whether for a short while or long term, makes the resident and their families feel well cared for and supported. It was our pleasure to look after your mum and we look forward to her returning for her second stay soon.


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Review from N M (Daughter of Resident) published on 8 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is well looked after. The food is good and varied. My mum appears to be happy and cared for.

Reply from Anita Bull, Lodge Manager at Birkdale Tower Lodge

Thank you very much for your feedback. I have informed the staff of your kind words which makes all the difference to our team here at Birkdale Tower Lodge with the recognition of the excellent and hard work they do each day. Kind regards.


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Review from G B (Daughter of Resident) published on 7 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad's comfortable, happy as long as he's happy were are happy.
Senior staff are fantastic and go above and beyond on many occasions. Food dad loves and loves all the staff he comes into contact with. Very well run care home.

Reply from Anita Bull, Lodge Manager at Birkdale Tower Lodge

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from J F (Daughter of Resident) published on 1 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is here for some respite care, she has settled well and is happy.
The family are pleased with the quality of care and the home environment.

Reply from Anita Bull, Lodge Manager at Birkdale Tower Lodge

Many thanks indeed for taking the time to post a review for us. Your feedback means a lot to all of our staff team here at Birkdale Tower Lodge and is greatly appreciated.


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Review from John T (Son of Resident) published on 18 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum moved into Birkdale Tower Lodge in early Summer this year. Despite all the disruption in her life over the last year (leaving her house of 45 years and her dementia condition), all the team at Birkdale Tower Lodge have worked extremely hard to make her life as settled as possible and well-cared
for. I have been impressed with the individual attention the staff have given my Mum and all the encouragement to take part in the entertainment and activities.
Thank you to all the staff at Birkdale Tower Lodge.

Reply from Anita Bull, Lodge Manager at Birkdale Tower Lodge

Thank you for your positive feedback. All the team will be thrilled to hear your kind words especially at this difficult time in social care. It really is appreciated! It is an absolute pleasure to look after your Mum she is a real character and an absolute joy to care for.


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Review from Christine B (Daughter of Resident) published on 5 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum moved to Birkdale Tower Lodge early in 2020, at the start of the Covid pandemic. Since moving there, she has thrived. She has multiple physical health issues along with memory difficulties and the staff have been absolutely brilliant, keeping her well and safe. When she has been unwell, the
staff have ensured she receives prompt medical attention and ensured a positive outcome for her.
When she first arrived at Birkdale Tower Lodge, she was reluctant to get involved in activities, preferring to keep to her room, but the staff have been able to encourage her to start participating in various activities using her needlework skills and she now enjoys socialising with the staff and other residents.
I have been most impressed with the home’s response to the Covid pandemic and the way in which they have kept their staff and residents safe. We, as a family, are all impressed with their handling of this terrible virus and never once have we been concerned for Mum’s safety.

Reply from Anita Bull, Lodge Manager at Birkdale Tower Lodge

Thank you for your kind words. It is so nice to read such positive feedback about how we are meeting your expectations, it’s even more welcoming to hear especially from the relatives of our residents who live with us. We take great pride in ensuring we deliver safe, high-quality care and facilities. So, It's always great to hear such fantastic praise for our team and I will pass on your lovely words to everyone.


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Review from Diana I (Daughter of Resident) published on 4 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From entering the home 2 years ago, pre -Covid.....Mum has received the utmost care and attention to her health, safety and wellbeing. She has thrived at Birkdale Tower Lodge, both physically, mentally and socially. It has been the perfect balance of quiet attentive care and encouraged independence
which she values so much.
During the pandemic their stringent protocols meant that we never once felt Mum was at risk, they were faster than most to respond to the initial guidelines back in March 2020- in fact, they were proactive and started the process in the February before the care home tragedy situation had unfolded.
It is the best decision so far that my family and I have taken, to entrust my Mum's healthcare and happiness to Birkdale Tower Lodge.

Reply from Anita Bull, Lodge Manager at Birkdale Tower Lodge

Thank you so much Diana for your kind words, we truly appreciate such positive feedback and for taking the time to do so. We also welcome your feedback regarding the care and attention to mums’ health, safety and wellbeing and especially how mum has thrived at Birkdale Tower Lodge, both physically, mentally and socially while she is in our care, and we will continue to keep mum safe with our vigilant infection control and safety measures that we continue to keep in place. Once again, your observations are truly valuable, and I will gladly pass on your comments to all of the team.


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Review from Andrew G (Son of Resident) published on 6 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Very understaffed so unfortunately, residents don't get the attention required. Some of the care staff and one of the receptionists are rude. The dignity of residents is not preserved or respected as it should as witnessed on several occasions and staff does not take this seriously. Good points are
the food is nice and the resident's rooms. Not much effort is put into encouraging residents to engage in activities. Very disappointed and would not recommend.

Reply from Anita Bull, Home Manager at Birkdale Tower Lodge

Thank you for your feedback and for taking the time to do so. We appreciate your positive comments on our facilities and food. Regarding your feedback on staffing levels, we staff our home in accordance with guidelines set to ensure we are staffed at a safe level. Staff are not always visible as they are in rooms attending to our residents, particularly at certain times of the day. The dignity and respect of our residents is a top priority. I welcome you to speak with me regarding what you witnessed at the home. Should you have any further questions, please do not hesitate to get in touch. We always welcome input on how we can improve things for our residents and families. We will look forward to hearing from you.


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Review from M L (Sister of Resident) published on 28 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both I and my husband are extremely happy with the care and love that is shown to my sister. We cannot comment on the activities as it isn't something we have ever discussed. Also, we do not know what the fees are. Of course, I worry about my sister but feel that she could not be in a better place.
She is living in an excellent environment.
P.S All the staff are fantastic.

Reply from Jo-Ann Wallace, Lodge Service Advisor at Birkdale Tower Lodge

It's so pleasing when we receive such valued feedback, all of the team here at Birkdale Towers appreciate hearing back from family members of our resident's, even more so when we receive such positive feedback, it truly adds to staff morale knowing we are being acknowledged for doing the best we can for our residents and fulfilling expectations. So once again, thank you for taking the time to make a review.


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Review from Tony M (Son of Resident) published on 9 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely care home. Very clean and welcoming.

Reply from Susan Derby, Business Development Manager at Birkdale Tower Lodge

Thank you for your feedback and for taking the time to do so. We appreciate your positive comments on our facilities. We also welcome your feedback regarding the activities and take on board what has been highlighted in this review.
We are currently looking at improving and developing our activities programme to include afternoon outings, Guest entertainment and creating a variety of Meaningful Activities for our residents. We thank you for your observation and welcome you to speak with us at the home should you have any further questions. We always welcome input on how we can improve things for our residents and families.


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Review from E H (Daughter of Resident) published on 2 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Having now moved Mum to another care home at half the price, we've realised that Birkdale Tower Lodge is not worth the extortionate fees that they charge.
The time Mum spent there, 9 months, she was well cared for and well looked after, but the management and finance department leaves a lot to be desired!
I understand that they now have a new manager in place, so this will hopefully improve things and the staff might now "get along" better than when Mum was there. I know that these things are supposed to be kept behind closed doors, but Mum was quick to notice when the staff are unhappy at work.
The food was a little too fancy for Mum and being 94 years old, she would have liked more simple cooked meals, but I realise this is a personal choice - but it comes to something when the chef is off and one of the staff have to go to the local chippy to get everyone fish and chips!
Despite numerous emails, we have now waited 10 weeks for them to refund Mums spending money to her - not acceptable.

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Review from C C (Daughter of Resident) published on 24 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Luxury home. Mum is safe and secure. The staff are caring and great food. The management team are very professional. So happy that mum is settled. It's a relief that I don't have to worry about her. It's the best home in Birkdale and it's golf-themed, mum likes the little pitch and putt they've got
outside.

Reply from Susan Derby, Business Development Manager at Birkdale Tower Lodge

Thank you for your wonderful review, we pride ourselves on our Lodges and Birkdale Tower Lodge is a wonderful flagship. A home from home with that touch of luxury at every turn. The food, yes is first class, and so glad that you mum is settled here with us. Whatever our residents want to do for activities, we aim to please, and try and accommodate any suggestions. Hopefully see you on the 1st tee soon.


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Review from J B (Son of Resident) published on 23 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Birkdale Tower Lodge is an ideal setting for mum. The standard of the facilities is excellent. The staff are very professional while always being warm and friendly. Communication with myself is very good. Mum is very happy here.

Reply from Susan Derby, Business Development Manager at Birkdale Tower Lodge

Your Mum has settled well at Birkdale Tower Lodge. It has been our pleasure to have her at the home with us. We pride ourselves here, with the standard of the facilities on offer, along with the food and activities. Now we can welcome families back, it will be our pleasure to have you come in, and spend time with mum too. It is lovely to work here, and work alongside our wonderful residents. I will pass your warm message on to our staff.


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Review from Simon N (Son of Resident) published on 15 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A second respite stay for Mum. She thoroughly enjoys her stays and says she is always well cared for, entertained and looked after. The surroundings are lovely and she is looking forward to another stay in May.

Reply from Susan Derby, Business Development Manager at Birkdale Tower Lodge

Thank you for taking the time to put on a review of our wonderful Lodge and staff. There is always lots to do at our Lodges, and the care is second to none, obviously proved by Mum wanting to return for her "holiday" to our home from home.
Look forward to greeting her back here again, and will let the staff know how happy you are with everything.


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Review from Rita F (Resident) published on 7 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been extremely satisfied with my care here and look forward to spending all my time at Birkdale Tower Lodge.

Reply from Gill Thompson, Lodge Manager at Birkdale Tower Lodge

Thank you Rita for your comment. I am so pleased that you are happy with your care and that Birkdale Tower Lodge is your home and you enjoy living here


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Review from M B (Son of Resident) published on 7 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Came to visit my mum. Staff were very polite and helpful. Facilities are excellent and my mum looks really well.

Reply from Gill Thompson, Lodge Manager at Birkdale Tower Lodge

Thank you for your review. Staff at Birkdale Tower Lodge pride themselves on providing excellent care and service to all our residents and their families. I will pass on your comments to the staff team.


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Review from L S (Niece of Resident) published on 4 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie looks 10 years younger living here.

Reply from Gill Thompson, Lodge Manager at Birkdale Tower Lodge

Thank you, Lorraine, for your review. On reaching the grand age of 100 and birthday celebration at Birkdale Tower Lodge we hope to continue to rejuvenate your Auntie, even more, to continue celebrating many more birthdays with us.


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Review from Irene J (Friend of Resident) published on 30 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My good friend moved into Birkdale Tower Lodge in May. I must say how happy she is. Since moving into the home she has made friends and has the much-needed help and support that she needed when she needs it. The home is beautiful and maintains very high standards. The food is delicious and my friend
enjoys it very much. There are activities to keep people busy however my friend isn't one for always joining in. Staff are very friendly and I can hear them talk with her when we are on the phone.

Reply from Gill Thompson, Lodge Manager at Birkdale Tower Lodge

Thank you so much for your kind review. We are very pleased that your friend has settled and is enjoying life at Birkdale Tower Lodge. Our aim is to provide support to our residents when needed to enable them to remain as independent as possible. I will share your feedback with our staff.


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Review from David L (Son of Resident) published on 23 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum absolutely loves living at Birkdale Tower Lodge. Every time I speak with her she is happy and full of praise for all the wonderful staff. Even though it has been difficult this year with visiting restrictions and lockdown, staff have kept me informed of what's going on we had video calls and now
visit in a dedicated visitors room which is fantastic.

Reply from Gill Thompson, Lodge Manager at Birkdale Tower Lodge

Thank you, David, for your kind words. We appreciate that this year has been very unpredictable and as we continue to live through this difficult time of COVID-19. To receive a lovely review is much appreciated. We understand how hard it has been for families not being able to be with their loved ones at this time. In addition to our dedicated visitor pod, we also have a Facebook portal where you can see mum on a big screen. Feel free to contact for a video call anytime.


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Current Review Score: 9.8 (9.767)

Overview of Review Score

The Review Score of 9.8 (9.767) out of 10 for Birkdale Tower Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 37 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.767 for Birkdale Tower Lodge is calculated as follows: ( (353 Excellents x 5) + (76 Goods x 4) + (2 Satisfactorys x 3) + (2 Poors x 2) + (4 Very Poors x 1) ) ÷ 437 Ratings = 4.767

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Birkdale Tower Lodge is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 36 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Oct 2021

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

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Meet the Team (1)

Jo-Ann

Jo-Ann Wallace

Job Title: Lodge Service Advisor

Joined: 2021

Having worked in the care sector now for more than 15 years in various roles, the most fulfilling role has to be working with prospective residents, their family or their representatives. I find it most rewarding in helping to find the most suitable care home that will endeavour to meet the care needs of each new resident, along with show casing and promoting the many superb facilities each individual care home has to offer.


My main duty is just by being there every step of the way, helping to support families to take away some of the stress of trying to find the right care home for their loved one.


In my spare time I love nothing more than walking my cockapoo, travelling to different counties within the UK and visiting different countries to sample the different restaurants, sightseeing and experiencing different cultures, but most importantly spending quality time with family and friends.