Deewater Grange

93 Chester Road, Huntington, Chester CH3 6BS
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9.8 41 Reviews
  • Deewater Grange, Chester
Deewater Grange provides a luxurious lifestyle as well as quality residential, dementia and nursing care on a permanent and respite basis.

Purpose-built, the home has a café, hair salon, cinema and lovely landscaped gardens. What’s more, every bedroom is beautifully furnished and has its own en-suite wet room.

The team's approach to care is centred on enabling residents to get the most out of each day. The care, lifestyle and kitchen teams get to know your loved one extremely well, so that they can provide fully personalised care, activities and entertainment, and dining experiences.

Residents are also welcome to have a role around the home to help them maintain a sense of purpose and independence.

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Care Provided by Deewater Grange

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 58 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Autism/ASD
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Sally Cooper (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (58)
    • Single Rooms with ensuite Wet Room (58)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2020
    • Number of floors: 2

Funding & Fees Guide for Deewater Grange

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,800
    • Self-Funded Residential Dementia Care from £1,890
    • Self-Funded Nursing Care from £2,040
    • RESPITE Self-Funded Residential Care from £2,010
    • RESPITE Self-Funded Residential Dementia Care from £2,100
    • RESPITE Self-Funded Nursing Care from £2,250

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Deewater Grange to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Deewater Grange Reviews (41)

Total of 41, showing 1-20
9.8

Deewater Grange has a Review Score of 9.8 (9.843) out of 10, based on 14 reviews in the last 2 years. Over all time Deewater Grange has 41 reviews.

Overall Experience

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Review from Nigel C (Son of Resident) published on 19 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is a resident at Deewater Grange Care Home, and has been a resident for 2 years. Mum was initially in the general care area, but as her needs changed is now in dementia care. She is most definitely happy and settled. Both admin and care staff are very friendly and helpful, and I think, as a relative,
it helps to develop a relationship with the staff, as your specific requests then become more like a conversation. Mum's room and facilities generally are super-modern, spacey and well laid out. There are lounges and a cafe on site, which means a change of scenery is possible during a visit. I would recommend Deewater Grange to family or friends.

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Review from Anne W (Daughter of Resident) published on 2 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you so much for making my mum feel so welcome at Deewater Grange. She came for two weeks of respite care, arriving tired and in need of some TLC, which all the staff went above and beyond to deliver. The staff took time to get to know mum and understand her needs. Her room was very comfortable,
and the food was fantastic. Any questions or worries mum had were dealt with quickly, and mum felt listened to, and nothing was too much trouble. She enjoyed some of the many activities that are available there, and it was a great way to get to know some of the other residents. Mum went home, much more relaxed and recharged, and looking forward to (hopefully) visiting again in January for more respite care after an operation.

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Review from A M (Daughter of Resident) published on 18 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you so much for making my mum so welcome at Deewater Grange Care Home since moving in a few weeks ago. We are so grateful to all the friendly staff that we have interacted with so far, all have been both professional and personable. We have had the chance to experience a number of the activity
sessions organised by the enthusiastic team, and are really looking forward to the many events in the run-up to the festive season. It's always a joy to visit, and we will continue to encourage friends and family to experience the amazingly kind and positive space created at Deewater Grange.

Reply from Elizabeth Wilson-Lamb, Reviews Team at Deewater Grange

Thank you so much for your thoughtful review. We're delighted that we've had the opportunity to welcome your mum to Deewater Grange and that her experience with us has been a positive one. We take great pride in the care and attention we provide to all of our residents, and it means a lot to us when that effort is acknowledged. At Deewater Grange Care Home - Care UK, we hold ourselves to high standards, so we're thrilled to hear that your experience has met those expectations. Thank you again for your time, and we look forward to hearing from you. Warm regards The Care UK Team


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Review from Steve W (Son of Resident) published on 18 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am not normally one for writing reviews but on this occasion, I felt compelled to write and let people know just how amazing every single member of staff has been in both their dealings with me, prior to both my elderly parents checking into DeeWater Grange Care Home as well as the way my parents
have been treated since they arrived at the Home.
Every single question I had was answered clearly, professionally and with an understanding of the kind of emotions I was going through in what is a huge step for my parents to take. I must give particular thanks to the team who have been absolutely brilliant at every step. My parents are now residing at the care home and quite honestly, since the moment they arrived, they have been treated like VIP guests at a five-star hotel. To sum up, I cannot thank everyone involved at DeeWater Grange enough for the excellent service and facilities they provide. Thank you.

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Review from Joe C (Grandson of Resident) published on 15 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely welcoming by the staff always smiling.
Lovely area inside and outside of the facilities.
The managers seem nice and friendly the facilities are clean when going into the building. Tthey do food and drinks at the care home.

Reply from Caprice Geisha, Reviews Team at Deewater Grange

Thank you very much for taking the time to leave us feedback about your experience. At Deewater Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Linda H (Wife of Resident) published on 29 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After 18 weeks in the hospital, it was lovely to bring my husband to Deewater Grange to be looked after by your nursing care team.
Everyone is lovely and very professional at what they do. The rooms are lovely, very spacious and comfortable. The coffee shop is a wonderful place to go to relax and chat
with visitors.
Overall, it is a wonderful home.

Reply from Caprice Geisha, Reviews Team at Deewater Grange

Thank you very much for taking the time to leave us feedback about your experience. At Deewater Grange Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from David K (Son of Resident) published on 26 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of care provided by the dedicated and well-led team at Deewater Grange is exceptional, a real credit to both the company and the wider healthcare sector. The care home provides a modern, safe, tastefully furnished facility for residents who immediately feel welcomed within their new home
environment. From our tentative enquiries through the highly professional residential support team, to the warm welcome and continuous support Mum has received from well-trained, committed, and genuinely caring staff, every aspect of the care provided has been highly efficient. Deewater Grange has provided a safe home for Mum with some of the most dedicated and compassionate staff you could wish for. Thank you on behalf of all our family for caring for Mum and making us all feel so welcome - by name - every time we visit.

Reply from Reviews Team, Reviews Team at Deewater Grange

Hi, thank you very much for taking the time to leave us feedback about your experience. At Deewater Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from H H (Daughter of Resident) published on 9 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has settled well in Deewater Grange and has received excellent care from all the staff. We feel Deewater has a real homely feel and would recommend it to friends with parents needing similar care.

Reply from Reviews Team, Reviews Team at Deewater Grange

Thank you very much for taking the time to leave us feedback about your experience. At Deewater Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from V B (Resident) published on 14 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like my stay in Deewater so far. The rooms are all clean, the staff are pleasant and I like the food as well. No complaints.

Reply from Caprice Geisha, Reviews Team at Deewater Grange

Hi, thank you very much for taking the time to leave us feedback about your experience. At Deewater Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from J B (Resident) published on 14 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love staying in Deewater Grange because it is a lovely place to be. All the staff are nice and I like how clean it is.

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Review from Beverly A (Daughter of Resident) published on 15 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother recently moved into Deewater Grange after falling at home and spending time in hospital. My initial visit to Deewater demonstrated to me that Mum's well-being would be in safe hands. After 4 week, my initial feelings about the suitability of Deewater have been totally vindicated and Mum is
now much happier and in a better position physically than she was. The staff and management were extremely helpful and supportive in ensuring a smooth transition for Mum from hospital to Deewater with the minimum of drama. Mum's room is lovely and food excellent. All staff are so friendly and helpful. My dog enjoys her visits too.

Reply from Caprice Geisha, Reviews Team at Deewater Grange

Hi Beverly, thank you very much for taking the time to leave us feedback about your experience. At Deewater Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from C M (Son of Resident) published on 31 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Five-star care was provided to my mother during her time at Deewater Grange. The staff were attentive, friendly and caring from day one. As her needs changed the level of care was quickly and professionally adapted. Facilities at the home were excellent and the home is well run. Spotlessly clean without
being too clinical. Always had a welcome homely feel.

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Review from David H (Son of Resident) published on 3 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the staff at Deewater Grange enough for their dedication to caring for my parents.
They began their stay due to my father’s serious illness. My mother was initially very worried about moving into a care home but the expert care and attention from all staff soon put her mind at rest.
The layout of the home gives an opportunity for both privacy and joining in communal activities while the coffee shop area is perfect for visitors.
My father has made a remarkable recovery while at Deewater, much of which is thanks to the quality of nursing and the excellent food he has received throughout. I would highly recommend the care at Deewater to others.

Reply from Reviews Team at Deewater Grange

Thank you very much for taking the time to leave us feedback about your experience.
At Deewater Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.
Many thanks the Care UK team


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Review from Susan H (Resident) published on 6 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our stay has been very relaxing because we are not on medication, and we feel safe here. The staff are extremely caring and helpful. The rooms are very comfortable, and the food is excellent.

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Review from Anne M (Daughter of Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very welcoming and friendly. Mum receives excellent care and the staff really do look after her well. Any medical issues are seen to straight away. The is a lot of space and room so Mum can go walking around without being hemmed in. All the staff know everyone's name so adds to the friendliness.
Good range of activities.

Reply from Holly Cole, Reviews Team at Deewater Grange

Hi Anne, thank you very much for taking the time to leave us feedback about your experience.
At Deewater Grange Care Home - Care UK, we set a high standard for ourselves so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time and we look forward to hearing from you.
Many thanks, the Care UK team.


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Review from A B (Daughter of Resident) published on 31 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

At present, my mum requires nursing care. She couldn't be in a better place. The environment and facilities are amazing. Clean, bright, comfortable and inviting. The food is excellent; fresh, healthy and beautifully presented adding to its appeal.
But most importantly to me, the staff are exceptional.
They are warm, friendly and welcoming; professional, well-trained, highly competent, patient, kind, caring and compassionate. Nothing is too much trouble. They treat Mum with dignity and respect. Her treatment and care are personalised, specific to her needs and never feel like a series of 'tasks' to be completed. She is always treated as an individual. Mum loves the staff.
It is the only facility Mum has been where I feel confident her needs are anticipated and fully met and that she is truly cared for. I can trust the staff completely, which reassures me and greatly reduces any anxiety my dad or I have about her health or care needs. I am delighted with Deewater Grange. It is exceptional.

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Review from Hilary L (Wife of Resident) published on 29 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband received respite care for two weeks and I was most impressed not only by the professionalism of the staff but also by their instant engagement with his needs and wellbeing as an individual. As a frequent visitor, the staff always made me feel welcome at any time and happy to discuss any queries
and give helpful advice. I would have no hesitation in returning.

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Review from J C (Daughter of Resident) published on 22 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I chose this care home for my mum because of its staff, facilities and activities. My mother has only been a resident for two weeks and I am pleased that I did. From booking Mum in, to moving her in, to visiting her, to see how she is getting along, I have found the staff to be friendly and helpful
at all times. My only couple of suggestions would be that it would be very helpful to have a 'key worker' assigned to Mum. Someone that she can build trust and a relationship with, someone who is a key contact for me to discuss issues, answer questions and give feedback on Mum's progress. A welcome pack may have been useful too, with all the forms for me to complete held within it, as well as contact details of people, address and telephone numbers. I would also be grateful for the phone in Mum's area to be kept to hand so that it can be answered. I was given a phone number to reach Mum, but I found that on a number of occasions it has continually rung and not been answered. A fab home still!

Reply from Samantha Debenham, Personal Assistant at Deewater Grange

The team are really pleased she is settling in well and that she is finding all staff welcoming and friendly. Our friendly and helpful team are something we pride ourselves on at Deewater Grange. We welcome feedback as this allows us to tweak our processes and systems to give a smoother introduction to the home.
A keyworker is assigned and welcome packs are in the residents' bedrooms with key information; we endeavour to make signposting for this as clear as possible.
The forms to complete are normally done in person by the customer relation manager, however, some paperwork cannot be done until admission. We are looking at ways in which we can make this process more efficient in future.
The phone numbers are currently under review.


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Review from Beverley I (Niece of Resident) published on 24 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An amazing care home. My aunty loves this place, it is so friendly, caring and beautifully kept.
The staff are amazing with so much going on every day to keep residents active and stimulated.
My aunt is looked after in every way possible and she has such a good bond with all the staff.
The days
out that are organised by the staff are so good and my aunt loves them.
It is such a weight off our minds knowing how happy our aunt is at Deewater Grange, seeing her so content and well cared for they are like one big family of their own in Deewater and we could not ask for anything more from them.

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Review from Helen N (Daughter of Resident) published on 1 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From my first contact with Deewater Grange, the communication has been excellent. The Customer Service Manager was so helpful in arranging Mum's admission at short notice and very clear about all the documentation needed to enable this to happen. I felt she really cared and that we were working together
to make this happen, despite the challenge of the home being in lockdown at the time which meant I couldn't visit! When I did get into the home after lockdown I was delighted with the facilities and my Mum's room, as she is too. She loves sitting by her patio door looking onto the garden and is starting to make friends with other residents thanks to encouragement and activities laid on, by the staff. She tells me the food is excellent and when I visit the staff always offer to bring me a drink. The best aspect for me is the caring nature of the management and staff and the ease with which I can communicate with them with regard to my mum's needs.

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Current Review Score: 9.8 (9.843)

Overview of Review Score

The Review Score of 9.8 (9.843) out of 10 for Deewater Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.843 for Deewater Grange is calculated as follows: ( (141 Excellents x 5) + (24 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 166 Ratings = 4.843

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Deewater Grange is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 May 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (91)

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Meet the Team (1)

Sally

Sally Cooper

Job Title: Home Manager

I’ve worked for Care UK for many years. I joined Pinetum, another of its Chester care homes, in 2007 as a general nurse and was later promoted to senior nurse. After a couple of years away, I returned to the home as Deputy Manager in 2015 and became Home Manager in 2016.


I enjoy working in care homes. As a nurse, you can build relationships with the people you’re caring for and their families in a way that’s just not possible in a hospital setting where people come and go. I love the fact that we’re making a big difference to people’s lives and we get to see the evidence of that.


It’s a privilege to now be leading a brand new home for Care UK in Chester – Deewater Grange. I’m passionate about the potential of this stunning new home and how we can make a difference in residents’ lives.


One of the best aspects of this job is meeting new residents and getting to know them and seeing them settle and enjoy life. We’re dedicated to finding out about the little details of people’s lives, and their preferences so that we can include things they’ll enjoy and that will make them smile. That’s the secret to creating a true ‘home from home’.


Frequently Asked Questions about Deewater Grange

What types of Care is Deewater Grange registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Deewater Grange provide?

Palliative Care & End of Life Care are other types of care provided.

How many Rooms does Deewater Grange have?

There are 58 Single Rooms.

What are the Facilities & Services at Deewater Grange?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Deewater Grange to the centre of Chester?

1.6 mile(s) as the crow flies, distance by road may be significantly further.