The standard of care is excellent. The staff are well trained and very professional.
Susan I (Daughter of Resident)
Amazing place and even more wonderful staff
Kelly H (Daughter of Resident)
5* surroundings but more importantly 5* service and commitment.
Kathryn T (Daughter of Resident)
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
Barchester Herne Place Care Home has a Review Score of 9.8 (9.815) out of 10, based on 14 reviews in the last 2 years. Over all time Barchester Herne Place Care Home has 49 reviews.
Review from L M (Daughter of Resident) published on 4 April 2025
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4.0 out of 5
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Review from Andrew M (Son of Resident) published on 17 March 2025
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5.0 out of 5
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Review from Sandra C (Daughter of Resident) published on 24 February 2025
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5.0 out of 5
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Review from D H (Friend of Resident) published on 26 December 2024
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5.0 out of 5
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Review from B L (Brother of Resident) published on 15 October 2024
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5.0 out of 5
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Review from D B (Sister-in-law of Resident) published on 9 October 2024
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4.0 out of 5
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Review from Anne H (Daughter of Resident) published on 18 July 2024
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5.0 out of 5
Reply from Sarah Eves, general manager at Barchester Herne Place Care Home
Thank you for your wonderful testament to us. We pride ourselves on the attention to detail we give to our residents and families, so we can always go above and beyond.
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Review from J M (Daughter of Resident) published on 4 July 2024
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Overall Experience
5.0 out of 5
Reply from Sarah Eves, General Manager at Barchester Herne Place Care Home
Thank you for your lovely review of our beautiful home. We always love to receive feedback on how caring our team are as they are very dedicated to making people feel special.
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Review from S B (Cousin of Resident) published on 23 November 2023
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Overall Experience
4.0 out of 5
Reply from Hadrian Rodriguez, General Manager at Barchester Herne Place Care Home
We appreciate your feedback. Please be reassured that Herne Place is always fully staffed with auxiliary members of the team helping to create a homely atmosphere for each and every resident. The quality of these jobs is audited by our Senior Management, Operational Trainers and Quality Assurance Managers, who visit monthly, as well as unannounced for an unbiased review of what we provide in the home. This is on top of Home Management's daily, weekly and monthly audits. I would like to discuss this further so we can address any specific issues you may have seen during one of your visits. My office is always open for us to have a chat.
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Review from Lynda J (Sister-in-law of Resident) published on 14 November 2023
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5.0 out of 5
Reply from Hadrian Rodriguez, General Manager at Barchester Herne Place Care Home
Thank you for the stellar review. We will continue to ensure our practice and our standards are above and beyond. Please don't hesitate in approaching us when you're next in.
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Review from S M (Friend of Resident) published on 14 November 2023
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Overall Experience
5.0 out of 5
Reply from Hadrian Rodriguez, General Manager at Barchester Herne Place Care Home
Thank you for your kind words. Our home aims to ensure that not only our residents are catered to but as well as their guests. Please don't hesitate in approaching us anytime.
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Review from Kelly H (Daughter of Resident) published on 13 June 2023
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Overall Experience
5.0 out of 5
Reply from Hadrian Rodriguez, General Manager at Barchester Herne Place Care Home
Thank you, we appreciate your feedback. We aim to provide excellent care to our residents and will continue the good work. It is a privilege to care for your mum and make her feel at home, safe and happy.
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Review from S B (Daughter of Resident) published on 10 June 2023
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5.0 out of 5
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Review from Kellie J (Daughter of Resident) published on 18 May 2023
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Overall Experience
5.0 out of 5
Reply from Hadrian Rodriguez, General Manager at Barchester Herne Place Care Home
Thank you for the feedback, Kellie. We aim to provide a service that is holistic and has our residents at heart. I shall pass this on to our team.
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Review from Mark S (Son of Resident) published on 27 February 2023
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5.0 out of 5
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Review from Marilyn R (Friend of Resident) published on 20 February 2023
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5.0 out of 5
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Review from Trevor K (Son-in-law of Resident) published on 17 February 2023
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4.0 out of 5
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Review from Ian W (Son of Resident) published on 13 December 2022
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5.0 out of 5
Reply from Samantha Bright, HSA at Barchester Herne Place Care Home
Thank you so much, Ian. It is our pleasure to be caring for your mum.
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Review from Joanne S (Daughter of Resident) published on 28 November 2022
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Overall Experience
5.0 out of 5
Reply from Samantha Bright, HSA at Barchester Herne Place Care Home
Thank you so much Jo for your kind words. It is our pleasure to be caring for your mum.
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Review from Lisa C (Daughter of Resident) published on 22 November 2022
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Overall Experience
5.0 out of 5
Reply from Samantha Bright, HSA at Barchester Herne Place Care Home
You are more than welcome Lisa. It is our pleasure to be caring for your mum.
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The Review Score of 9.8 (9.815) out of 10 for Barchester Herne Place Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.815 for Barchester Herne Place Care Home is calculated as follows: ( (141 Excellents x 5) + (23 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 168 Ratings = 4.815
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Barchester Herne Place Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 14 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 25 Feb 2023
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Job Title: General Manager
Joined: 2024
I joined Barchester HealthCare, as I was looking to use my life skills to enhance both the lives of residents and team members, I liked the values and description of Sutton Valance and Barchester as a care provider.
I really enjoy the daily challenges, team recruitment and always pushing and exceeding performance where I can. I also enjoy adding value, enhancing care and giving elders life purpose to enable them to engage in a fulfilled life.
I am passionate about delivering the levels and standards of care that I would expect for my own parents who are sadly no longer with us. If I had known about Barchester when my own parents required care, my family would have not experienced such pain and anxiety, this is why I chose Barchester to ensure that other families do not, where possible, have to endure what I had experienced in the past.
I have over 20 years of experience in the NHS, Private and Public businesses and have worked in the care sector with children, young adults, adults with acquired brain injury and the last 10 years in elderly care.
I have recently studied open university courses to ensure decisions made at home reflected best practices providing a safe community.
Making a difference in people's lives throughout my career has been my biggest achievement. I strive to continually develop to ensure that the individuals I care for, experience the very best care and life enrichment in later life.
Every day is an achievement delivering and pushing the levels of care to exceed the expectations of Barchester and myself
Job Title: Deputy Manager
Joined: 2021
My name is Hayley and I am the Deputy Manager at Herne Place.
My role is to support and work with the General Manager. I have been employed by Barchester for 9 years and recently moved from another Barchester Home to become the Deputy Manager at Herne Place. I have worked in the care sector for many years working my way through various roles and gaining a wide range of knowledge. I genuinely care about the residents in the home. My aim is to ensure expected outcomes are met in the most positive ways, I have built good relationships with Residents, families, staff and other healthcare professionals ensuring our residents receive a high standard of care.
Job Title: Administrator
Joined: 2023
Hi My name is Kelly Aves
I am South London born and moved to Herne Bay in 2009 to be closer to my parents.
I joined Herne Place Care Home as the Home Administrator in May 2023 after working within the NHS for 16 + years, as a Practice manager/Finance Manager for Saddleton Road & Seasalter Surgery, then as the Estates Manager for Whitstable Medical Practice when the two practices merged in 2018.
I have done mixed martial arts since I was 3, studying Karate, Kick Boxing & Muay Thai. I enjoy a variety of different activities such as dance, cooking and arts & crafts with my children.
My role within Herne Place is a varied one as I deal with all home administration, payroll and a wide range of other duties, I support all teams within the home and not one day is the same. My role brings me close to my community and I love my day-to-day interaction with every single resident within the home.
I look forward to many more years within the home.
Job Title: Adminstrative Assistant
Joined: 2023
My name is Charlie. I have worked at Herne Place Care Home since July 2023 as an Administrative Assistant.
I have lived in Herne Bay my whole life and enjoy playing football in my spare time. I’ve enjoyed getting to know our lovely residents on a personal level and engaging in daily chat with them, welcoming our residents' families at the front desk.
I’ve really enjoyed working with such a good team which I have gained so much knowledge. Herne Place is a very homely and friendly place and I look forward to the future here.
Job Title: Bank Administrative Assistant
Joined: 2023
I joined Barchester in September 2023 after 30 years working in London, 27 of which were for an International Bank.
My role as a Receptionist/Administration Assistant at Herne Place brings something new every single day and I thoroughly enjoy the variety. From greeting our visitors, to getting acquainted with our lovely residents and their families, to helping out with any number of enquiries; an excellent standard of customer service, plus a combination of professional and sincerely dedicated care are essential skills.
I am responsible for a broad range of admin tasks but it is most definitely the people I have the pleasure to engage with that are first and foremost the most important and rewarding aspect of what I do. There is a genuinely homely feeling here which I am delighted to be a part of.
Job Title: Maintenance Manager
Joined: 2022
Hi, I'm Howard, I am the head of maintenance here at Herne Place.
I have previously worked as an engineer installing and repairing fire and security alarms, CCTV and nurse call systems.
I also have 15 years of experience in the adult social care industry, where I have a level 5 in leadership and management in health and social care.
My experience and knowledge have led me to work at Barchester Healthcare where I enjoy getting to know the residents while ensuring they live in a happy and safe home.
Job Title: Community Lead
Joined: 2023
I have worked in care for five years and I find it very rewarding. I have worked my way up from Healthcare Assistant to Community Lead at Herne Place.
Outside of work, I enjoy spending time with my family, watching a good film, or box set or reading.
As a Community Lead, I have a wide range of tasks throughout the day from supporting and overseeing the carers; as well as ensuring residents’ dignity and independence are maintained at all times. This also includes clinical responsibilities such as managing medications and speaking to healthcare professionals.
I am very passionate about my job, maintaining our residents’ well-being. The role requires me to be a hands-on professional and make certain that person-centred care is delivered.
Job Title: Senior Carer
Joined: 2021
I was born and raised in Canterbury. I started my career in Care with Age UK in Faversham.
I then moved to Herne Bay in 2018 and started my career with Barchester Herne Place in July 2021 as a Healthcare Assistant. I trained through the Barchester system and progressed to Senior Carer in 2022. I chose Barchester Healthcare as a reputable employer that provided training and opportunities that would develop and increase my skills and ability to provide the best care possible to our residents.
Job Title: Activities Assistant
Joined: 2021
My name is Chris and I am the Activities Assistant here at Herne Place. I have worked at Herne Place since July 2021 and love being a resident.
I have lived in Herne Bay most of my life and love being in my garden.
I enjoy my role because I like to make other people happy and seeing the residents happy, makes me happy.
Job Title: Head Housekeeper
Joined: 2021
My name is Loreta, and I am a Housekeeping Assistant at Herne Place Care Home.
I have been working in the Home since 2021 and I enjoy all aspects of my job especially interacting with the residents and making them happy.
Seeing the before and after of our cleaning jobs gives me a sense of accomplishment, knowing that the work I do builds joy and satisfaction into the lives of our residents which is deeply rewarding.
Job Title: Community Lead
Joined: 2022
Hi my name is Susan and i am a community Lead at Herne Place.
Before moving to Kent from London I worked in Billingsgate fish market as office manager. In 1998 I moved to Kent and cared for my father-in-law who was living with vascular dementia. After he passed i realised that I wanted to continue in care first as a community healthcare assistant then in residential homes where i achieved NVQ's levels 2, 3 and lastly level 5 leadership for health and social care I joined Barchester Healthcare in 2022 as a senior carer then progressed to community lead . No two days are the same and I love the work I do which is caring and giving my best for those in our care. When I'm not in the home I enjoy staying in my caravan and having my family around me.
Job Title: Community Lead
Joined: 2023
I have worked in care for 6 years now and joined the Barchester team at Herne place in 2023. Since then I have made big changes to my career starting as a carer, Barchester has enabled and encouraged myself to develop through studying for my level 3 nvq in adult social care to become a senior and now a community lead for Windmill terrace.
I am very passionate and caring and always makes sure the residents are cared for and receiving the best possible care.
I have gained so much knowledge in the time I have spent at Barchester and feel proud of myself for getting this far, I love all my residents and care about them deeply and will always ensure quality care is provided, care is my passion.
Job Title: Head Chef
Joined: 2024
Hi my name is Abbie. I’m a dedicated and experienced chef with 15 years working within the catering industry. I began my career as a kitchen porter steadily working my way up to become a chef. I earned my city & guilds professional cookery qualification at east Kent College. With 6 years’ experience in a care home setting I excel at developing personalised menus tailored to specific requests of residents . I have a strong understanding of nutrition with the ability to craft meals that are both delicious and suitable for various health needs this allows me to consistently deliver quality and enjoyable dining experiences. I also have a strong passion for baking and find great joy in creating birthday cakes that bring smiles to resident’s faces.
