Barchester Ouse View Care Home

1 Fordlands Road, Fulford, York YO19 4QT
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9.8 45 Reviews
  • Barchester Ouse View Care Home, York
Ouse View is a modern, purpose-built care home which been specifically designed to provide high-quality elderly care, including residential care, as well as care and support for individuals living with dementia on their memory lane community.

The home provides care and support to people living with dementia in a dedicated unit, with interior space, colours and bedrooms all designed to help with difficulties associated with the condition.

Interior design is similarly tailored to needs, with striking colour contrasts, reminiscence aids, differentiated resident doors and appropriate signage.

Their approach to care is based upon personalised care-plans, which ensure that each person is treated with respect and their independence and choices are maximised.

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Care Provided by Barchester Ouse View Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Rebekka Richardson (General Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (64)
    • Single Rooms with ensuite Wet Room (64)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Barchester Ouse View Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,519

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
  • (these prices are only a guideline, please contact Barchester Ouse View Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Barchester Ouse View Care Home Reviews (45)

Total of 45, showing 1-20
9.8

Barchester Ouse View Care Home has a Review Score of 9.8 (9.841) out of 10, based on 19 reviews in the last 2 years. Over all time Barchester Ouse View Care Home has 45 reviews.

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Review from Rob B (Son of Resident) published on 15 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, kind v efficient staff. Always a friendly welcome when visiting.

Reply from Jane Longstaff, Divisional Sales & Marketing Manager, Scotland & NE at Barchester Ouse View Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Andrew C (Respite Resident) published on 14 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased to have stayed here for rest and recuperation and particularly for the assessment of my wife's condition, prior to possible permanent residency. The staff are very skilled, professional and also very caring and also have a sense of fun and enjoyment in this work. I am relieved to know
that wife is safe here and that every effort is being made to help her settle in and feel comfortable and happy.

Reply from Rebekka Richardson, General Manager at Barchester Ouse View Care Home

Thank you for the lovely review. I am very pleased you enjoyed your stay at Ouse View, and that you are entrusting us with the onward care of your wife.


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Review from J R (Daughter of Resident) published on 17 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Barchester Ouse View Care Home is a beautiful care home with a fantastic team, who care for my father with such attention and always with a smile.
Thank you, as its a relief to know he is safe, cared for and well looked after.

Reply from Georgia Johnson, Customer Relationship Manager at Barchester Ouse View Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from H D (Daughter of Resident) published on 12 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was a resident for 13 months. The care has been nothing less than extraordinary. The home coped well with her dementia and confusion on going into the home and helped us deal with our stress at watching her struggle. Mum did settle and was really happy. When she became ill, ambulances were called
quickly and we were also informed in a timely manner. On being ready to be released from the hospital, she was assessed immediately by the home and they facilitated quick repatriation to the home. When Mum became bed-bound and unable to feed herself, the home just responded. She was never left alone for long. She was repositioned regularly, so she never got any bed sores. Her liquid and food intake charts were always up to date. The staff really knew my Mum, we really felt they cared.
We, the family were also cared for. An absolute gem of a home. We were all blessed to have found it.

Reply from Georgia Johnson, Customer Relationship Manager at Barchester Ouse View Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Judith S (Daughter of Resident) published on 28 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for six months now. We continue to be very impressed by the standard of care she has received. All the staff seem to go out of their way to support residents in a friendly but efficient manner and make visitors feel welcome to the home. She is treated as an individual and
her specific needs are recognised and addressed. Our view is a lovely environment and staff work so hard to provide first-class care. The fees are not cheap but if you're lucky enough to have the money, it's worth every penny for the peace of mind knowing how good the care is. Thank you to everyone.

Reply from Jane Longstaff, On behalf of Ouse View at Barchester Ouse View Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Alison S (Niece of Resident) published on 14 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been at Barchester Ouse View Care Home for just over three months. She always said she never wanted to go into a care home but when she came to look around, she wanted to stay. She is very happy there, she has company, a lovely room, plenty of activities to keep her occupied, good food and
most of all, a host of friendly staff for whom nothing is too much trouble. Best of all, peace of mind for me as I know she is being well looked after.

Reply from Jane Longstaff, On behalf of Ouse View at Barchester Ouse View Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Andrea W (Daughter-in-law of Resident) published on 9 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law came in for two weeks respite care whilst myself and my husband went on a much-needed holiday. The staff were all lovely and brilliant. My father-in-law loved his stay there and said all of the staff were so caring. His room was gorgeous. He loved the meals and also getting involved
in the daily activities. It gave us great comfort to know he was in very safe hands so we could actually relax and enjoy our holiday. We would definitely recommend Barchester Ouse View Care Home to everyone we know. We are so thankful and grateful for taking great care of him.

Reply from Jane Longstaff, On behalf of Ouse View at Barchester Ouse View Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Shirley P (Respite Resident) published on 23 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have spent eight days as a resident in this beautiful care home, well looked after by all the staff and all kitchen and meal assistants. Minor problems have been attended so quickly and efficiently.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager – North at Barchester Ouse View Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Jan G (Wife of Resident) published on 8 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

A most distressing experience for me as a carer for my husband of 38 years who suffers from Alzheimer's. I needed a weeks respite having been ill myself. It was the hardest decision I have ever made as I promised I would never "put him in a home". I went to Ouse View and was pleasantly surprised at
the high quality of staff and environment. Then he had an hours assessment. During both visits I repeatedly stressed that he needed personal care at all times due to incontinence and his inability, to change the necessary pants on his own. I left 50 pairs saying I would get more if required Only 14 out of 50 pairs had been used a week - 2 pairs every 24 hours! He uses 6-9 pairs in 24 hours. He has dementia and doesn't know when they need changing. If asked if he needs changing he will say "no". I had hoped this would be a regular respite care home for him but sadly not. My worst fears recognised. Have tried to get a meeting with the manager to no avail. Top cost doesn't mean top-quality care.

Reply from Barchester Feedback Team, Barchester Feedback Team at Barchester Ouse View Care Home

Thanks for taking the time to leave us a review. We're sorry to learn that your experience with our home wasn't as expected. We've spoken with the home and understand no concerns had been raised during your husband's stay or just after he left. We've been informed by the home that you have a scheduled meeting coming up where we trust your concerns will be fully addressed. If you feel there is more we can help you with, please reach out to us at feedback@barchester.com to see how we can support you. Kind regards, Barchester's Customer Feedback Team


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Review from Stephen R (Son-in-law of Resident) published on 1 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This review covers from January 2024 to the death of my mother-in-law on 1 June. Unfortunately, during this period, the health of my mother-in-law deteriorated to the extent that, for the last few weeks of her life, she became bed-bound and unable to feed or drink unaided so the staff did their very
best to assist her. At one point, it was thought that my mother-in-law had had a stroke but far from just shipping her off to hospital, the home consulted us and agreed with us that it would not be in her best interests to be moved. My wife and I cannot thank enough the management and staff of this wonderful home for the care and attention given to my mother-in-law during the last few weeks of her life and for the dignity and respect afforded to her. They kept my wife and me informed of her condition and had no problems with us being at the home whenever we wanted to be there. If I could give this home 11 out of 10, I would.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager – North at Barchester Ouse View Care Home

Condolences to you and the family at this time. Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Pete V (Son of Resident) published on 5 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident since December 2023, about 5 months now. Although she had said in the past that she never wanted to live in a care home she has settled in well and is very contented. Ouse View is much better than the image she had of a typical care home. It is purpose built which is to the benefit
of both the staff and residents. The staff are friendly and caring. Mum is safe and well looked after. She is now dressed everyday and even seen wearing nail varnish! On a recent visit, my daughters both said that she looked much better and was happier than she was before she moved to Ouse View. The social interactions are a real plus. Whenever I have visited I have never found Mum alone in her room. Instead, she is either in one of the lounges or more often in one of the daily activities. She particularly enjoys the regular singsong. It's very comforting to know that Mum is in a safe and caring environment. Keep up the good work.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager – North at Barchester Ouse View Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Joanne W (Daughter of Resident) published on 1 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came today to take Mum for a walk and when we came back we watched the activity, had a cup of tea, it was just delightful to see how kind the staff were with the residents and how hard they work. It is a lovely environment for my mother to live in.

Reply from Rebekka Richardson, General Manager at Barchester Ouse View Care Home

Thank you for your review. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from L W (Son of Resident) published on 4 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father (who has mild dementia) entered Ouse View in early September 2023. He is happy here and regularly advises us he is very well looked after, which is all we want. The staff are fantastic, all very friendly and kind. I visit almost daily and see many staff interactions with other residents, not
just on my father's floor but also on the ground floor, and without exception, these have all been wonderfully dealt with. The food is very good, the rooms are of very good proportions, and the whole home is spotlessly kept. My father is kept clean and well dressed and encouraged to partake in the various activities, which he usually does, but, most importantly, my perception is that the staff care for the residents rather than just doing a job. My family and I are very reassured and satisfied that our father is in very good hands.

Reply from Rebekka Richardson, General Manager at Barchester Ouse View Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Eleanor S (Resident) published on 30 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Professional, caring staff who constantly go above and beyond to fulfil perceived needs. The whole facility is immaculately clean and visitors are welcomed at all times. There are homemade cakes and hot drinks freely available for any guests along with separate toilet facilities in the corridor so that
guests do not have to use residents' toilets. The whole experience could not be faulted.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Ouse View Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from C T (Respite Resident) published on 26 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say a "big thank you" to all the staff at Ouse Vire for taking such good care of me during my recent stay. They have treated me with kindness and dignity and have gone out of their way to help me recover from my recent knee surgery.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Ouse View Care Home

Thank you for your lovely review and comments; we appreciate you taking the time to share your positive feedback. We value all feedback as this helps us to improve our service where required. I will be sure to pass on your positive feedback to the team, who go above and beyond to provide excellent care and support to our residents.


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Review from Guy B (Son of Resident) published on 23 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always very friendly staff, very helpful, and you can see they care!

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Ouse View Care Home

Thank you for your lovely review and comments; we appreciate you taking the time to share your positive feedback. We value all feedback as this helps us to improve our service where required. I will be sure to pass on your positive feedback to the team, who go above and beyond to provide excellent care and support to our residents.


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Review from Pauline H (Respite Resident) published on 12 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pleasant aspect, clean and welcoming, all staff very helpful. Enjoyed the break from housework etc. Enjoyed the break, wish it would have been longer. The change did my husband good.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Ouse View Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Betty W (Respite Resident) published on 5 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have not experienced this type of care before but now I have I wouldn't hesitate to recommend or mind at all if I had to come back for another respite stay. It's like home from home, regarding care!

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Ouse View Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Joanne E (Daughter of Resident) published on 25 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I chose this care home for my mother as I was moving her from another location. As soon as I walked in the atmosphere struck me as a lovely home and the staff was friendly and helpful. It continues to be a friendly and caring environment.

Reply from Melissa Armitage, Home Services Advisor at Barchester Ouse View Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from J S (Friend of Resident) published on 23 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been very impressed by the quality of my friend's accommodation and the wonderful care she receives. The staff are all very friendly and helpful. Just great!

Reply from Rebekka Richardson, General Manager at Barchester Ouse View Care Home

Thank you for your lovely words, our team work very hard to ensure a high standard across the home. I will pass your comments on to the team.


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Current Review Score: 9.8 (9.841)

Overview of Review Score

The Review Score of 9.8 (9.841) out of 10 for Barchester Ouse View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.841 for Barchester Ouse View Care Home is calculated as follows: ( (209 Excellents x 5) + (9 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) + (5 Very Poors x 1) ) ÷ 226 Ratings = 4.841

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Ouse View Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Dec 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (7)

Rebekka

Rebekka Richardson

Job Title: General Manager

Joined: 2022

Thank you for taking the time to look further into what Ouse View has to offer to you or your loved one. Here is an opportunity to look at some of our staff team in the home, who all play a vital role in day-to-day life.


I am responsible for running this beautiful, purpose-built home and my passion is to provide an outstanding service for those that we support in a warm and pleasant environment.


I have worked for Barchester for over 6 years and was previously the Home Administrator for 2 years before being appointed to the role of General Manager at a sister home in March 2020. I moved to Ouse View in January 2022 and I am looking forward to working with the fabulous team here at the home and building great relationships in the local community.


Sue

Sue Phillips

Job Title: Deputy Manager

Joined: 2024

Hello. My name is Sue, I was the Unit Manager at the home before being appointed Deputy Home Manager in May 2024.


I have been working in the care sector since 2010.


I have gained a vast amount of experience, knowledge and skills which I am able to put into practice at Ouse View. I am very passionate about person-centred care and strive to consistently deliver the very highest standards of care.


Louise

Louise Thompson

Job Title: Administrator

Joined: 2020

My name is Louise and I am the Administration Manager at Ouse View.


I joined Barchester Healthcare in 2019 and I have over 13 years of administration experience specifically within the residential care sector.


I love working in a care home setting, and before taking up this role at Ouse View, I was the Administrator at another wonderful Barchester home, Lindum House in Beverley.


Christine

Christine Lee

Job Title: Head of Housekeeping

Joined: 2020

Hi. My name is Christine and I have been working in the care sector for more than 30 years.


During that time, I have gained a vast amount of experience, knowledge and skills which I am able to put into practice at Ouse View. I am very passionate about person-centred care and strive to consistently deliver the very highest standard of cleanliness in the home.


Luke

Luke Royle

Job Title: Head Chef

Joined: 2024

Hi, my name is Luke and I am the Head Chef here at Ouse View.


I joined Barchester and the Ouse View team in 2024 to be able to provide outstanding meals which are presented beautifully, and tailored to each resident's needs, wants and desires.


Cathryn

Cathryn French

Job Title: Care Assistant

Joined: 2023

Hello. My name is Cathryn, I am a Care Assistant here at Ouse View.


I have a great sense of warmth and will go the extra mile for each resident, a smile goes a long way. Here to support the residents each day, even if that means just making an extra cup of tea and spending quality time together.


Kath

Kath Calpin

Job Title: Care Assistant

Joined: 2023

Hello. My name is Kath, I am a Care Assistant here at Ouse View.


I have worked at Ouse View for many years and love my job, I enjoy working with our memory lane residents. I am always here to support the staff and residents.


Frequently Asked Questions about Barchester Ouse View Care Home

What types of Care is Barchester Ouse View Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Barchester Ouse View Care Home provide?

Convalescent Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Barchester Ouse View Care Home have?

There are 64 Single Rooms.

What are the Facilities & Services at Barchester Ouse View Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Barchester Ouse View Care Home to the centre of York?

2.0 mile(s) as the crow flies, distance by road may be significantly further.