All fees include: weekly hairdressing, activities and days out, bed linen, towels & toiletries and 24 hour care. Socially funded residents top-up to weekly private rate.
Plenty of free on-site parking here at Heanor Park Care Home.
Heanor Park Care Home has a Review Score of 9.8 (9.781) out of 10, based on 24 reviews in the last 2 years. Over all time Heanor Park Care Home has 40 reviews.
Review from C J (Daughter of Resident) published on 7 April 2025
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Review from Deborah T (Daughter of Resident) published on 6 January 2025
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Reply from Phoebe Booth, Media and Community Relations Manager at Heanor Park Care Home
Thank you so much for leaving us such a glowing review! We are so pleased that you have peace of mind knowing if Mum needs support again that we are here. We hope to see you both again!
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Review from Janet M (Daughter of Resident) published on 4 December 2024
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Review from J S (Son of Resident) published on 15 October 2024
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Reply from Phoebe Booth, Media and Community Relations Manager at Heanor Park Care Home
Thank you for sharing your positive feedback about our Deaf Household. We are thrilled to hear that your father is flourishing and feeling at home with us. It's always heartwarming to know that the care and support provided by our staff have made such a positive impact on his well-being. We appreciate your kind words about our team and are glad to hear about the excellent experiences you and your father have had during his time with us. If you ever have any questions or need further support, please do not hesitate to reach out. Thank you again!
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Review from J B (Resident) published on 27 September 2024
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Reply from Phoebe Booth, Media and Community Relations Manager at Heanor Park Care Home
Thank you for providing your feedback on Heanor Park CareHome. We are glad to hear that you find the building beautiful and the staff caring and kind. We appreciate your recognition of the efforts put into maintaining clean rooms and providing efficient laundry services. Thank you for bringing up your concerns about our food. I've followed up with our Head of Kitchens about this and I've been informed that she has been in conversations with you to address this. We are committed to continuously improving our service and will work closely with you to ensure that you are satisfied with the meals you receive.
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Review from Anna U (Daughter of Resident) published on 5 August 2024
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Reply from Phoebe Booth, Media and Community Relations Manager at Heanor Park Care Home
Thank you so much for sharing your positive experience with us! We are delighted to hear that your mum has settled in well at Heanor Park and that she is much happier and safer. It's heartwarming to know that you feel like you have your mum back and that the activities and care provided have had a positive impact on her well-being. We will make sure to pass on your kind words to the staff at Heanor Park. Thank you for trusting us with your mum's care.
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Review from W B (Grandson of Resident) published on 14 June 2024
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Reply from Phoebe Booth, Media and Community Relations Manager at Heanor Park Care Home
Thank you for sharing your positive feedback about Heanor Park Care Home. We are thrilled to hear that your grandma enjoyed her stay and found the staff to be impressive. We strive to create a warm and welcoming environment for all residents, and we are delighted that she felt the care home was special. We look forward to welcoming your grandma back in the future if she ever needs support again.
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Review from Julie S (Daughter of Resident) published on 14 June 2024
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Reply from Phoebe Booth, Media and Community Relations Manager at Heanor Park Care Home
Thank you for your wonderful review! We are so glad to hear that your mum had a positive experience during her respite care at Heanor Park. It's heartwarming to know that she felt well cared for and enjoyed her time there. We take great pride in our beautiful surroundings, well-maintained gardens, clean facilities, and most importantly, our dedicated and caring staff. We appreciate your compliments and are thrilled to know that you felt welcomed and reassured during your visits. Should your mum ever need care again, we would be honoured to welcome her back to Heanor Park. Thank you for choosing us!
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Review from Helen O (Daughter of Resident) published on 14 June 2024
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Reply from Phoebe Booth, Media and Community Relations Manager at Heanor Park Care Home
Thank you for taking the time to share your positive experience with us! We are thrilled to hear that your mum enjoyed her respite stay at Heanor. It is wonderful to know that she found the home to be amazing, clean and comfortable. We are especially delighted to hear that she felt well taken care of by our lovely staff and enjoyed the additional activities such as having her nails done, a massage, and getting involved with the travelling zoo. Thank you for trusting us with her care!
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Review from D S (Grandson of Resident) published on 7 June 2024
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Reply from Phoebe Booth, Media and Community Relations Manager at Heanor Park Care Home
Thank you for sharing your positive experience with us! We are thrilled to hear that your grandma was well looked after and enjoyed the various amenities at our care home. Our staff take pride in providing a welcoming and friendly environment for all our residents and visitors. We truly appreciate your recommendation and look forward to continuing to provide excellent care for your loved one.
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Review from J O (Respite Resident) published on 6 June 2024
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Reply from Phoebe Booth, Media and Community Relations Manager at Heanor Park Care Home
Thank you for sharing your positive experience at Ormonde household. We are delighted to hear that you found the room well-appointed and that our staff provided excellent service with kindness, care, and patience. We truly strive to make our guests feel comfortable and well taken care of during their stay. We look forward to welcoming you back if you ever need respite again in the future. Thank you for choosing Heanor Park Care Home for your stay!
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Review from R H (Daughter of Resident) published on 31 May 2024
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Reply from Phoebe Booth, Media and Community Relations Manager at Heanor Park Care Home
Thank you for sharing your positive feedback about the carers providing exceptional care to your dad. We are delighted to hear that they have been respectful of his need for solitude and have tailored their approach to meet his preferences. It is wonderful to know that your dad feels supported and well-cared for in his own home. We will make sure to pass on your kind words to the carers. Thank you for choosing our services.
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Review from R B (Daughter of Resident) published on 28 May 2024
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Reply from Phoebe Booth, Media and Community Relations Manager at Heanor Park Care Home
Thank you for sharing your review! We are delighted to hear about your mum's positive experience at the care home. Providing a welcoming and friendly environment for residents is a top priority for us, and we are thrilled that she felt well taken care of by our staff. We are glad she enjoyed the amenities and services, including the hairdresser who made her feel special!
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Review from C S (Daughter of Resident) published on 11 January 2024
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Review from Susan F (Daughter of Resident) published on 11 January 2024
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Reply from Phoebe Booth, Media and Community Relations Manager at Heanor Park Care Home
Thanks for sharing your positive experience! We're thrilled to hear that your Mum receives outstanding care and is well looked after. We understand the importance of peace of mind for families. Your appreciation of our lovely surroundings and supportive staff means a lot. We strive to create a comfortable, welcoming environment. Also, we're glad you enjoy the variety of food and our attentive staff. Thanks for recommending our services! We appreciate your kind words and are here for any further feedback or questions you may have.
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Review from Ruth F (Daughter of Resident) published on 8 January 2024
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Reply from Phoebe Booth, Media and Community Relations Manager at Heanor Park Care Home
Thank you for taking the time to share your feedback with us. We are genuinely sorry to hear about your mother's disappointment with the recent experiences at our facility. Please be assured that we take this feedback seriously, and we are committed to addressing the concerns you have raised.
We understand the importance of keeping your mother informed and updated about events and activities. We will work on improving our communication processes to ensure that all residents are well-informed about the schedule of events and any changes that may occur.
We appreciate your understanding and patience as we work to make these improvements. Please know that we are dedicated to providing the best possible care and experience for your mother and all of our residents.
If you have any further concerns or suggestions, please do not hesitate to reach out to us. We value your input and are committed to making the necessary changes to enhance the quality of our services.
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Review from Andrew S (Respite Resident) published on 22 November 2023
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Review from M B (Daughter of Resident) published on 21 November 2023
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Review from J S (Sister of Resident) published on 8 November 2023
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Review from S H (Daughter of Resident) published on 20 October 2023
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The Review Score of 9.8 (9.781) out of 10 for Heanor Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.781 for Heanor Park Care Home is calculated as follows: ( (235 Excellents x 5) + (31 Goods x 4) + (11 Satisfactorys x 3) + (2 Very Poors x 1) ) ÷ 279 Ratings = 4.781
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Heanor Park Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 23 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 19 Oct 2021
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Job Title: Registered Manager
Hi, I'm Natalie, registered manager at Heanor Park Care Home.
I developed my passion for health and social care when I began my first role as a care assistant, from here I began learning more about Health and social care and caring for people.
Developing my staff team at Heanor Park as the manager is key to empowering the staff team to become confident in their role.
Our staff provide outstanding care to all our residents using their knowledge and continuing development in their roles.
I believe good things take time and we are all in the same boat at some point in our lives.
In my spare time I enjoy boxercise fitness classes and walking my dogs in the quarry and woods.