Heanor Park Care Home

Ilkeston Road, Heanor DE75 7DT
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9.8 40 Reviews
  • Heanor Park Care Home, Heanor
Heanor Park is a 60-bed care home providing residential, D/deaf services, dementia care, independent living suites and respite care.

The purpose-built home is situated right in the community of Heanor on the edge of Heanor Memorial Park and has fantastic views of the woodland park and a large secluded garden to the rear of the property.

Resident wellbeing is Heanor Park's absolute focus and they work hard to ease every resident into their new home. Fortunately, they benefit from the enthusiastic support of a family-friendly atmosphere where nothing is ever too much for the residents. Everyone at Heanor Park Care Home is very sociable and enjoys a great sense of fun and togetherness.

Each of the small households has its own kitchen where independence is promoted within a friendly homely environment. The lounges and communal areas are where you’ll find residents joining in activities, mingling over cakes and coffee or perhaps even enjoying a pre-lunch aperitif. They also recognise that sometimes a bit of space is needed and the quiet rooms are always available for some relaxation or just catching up on the papers.

Heanor Park's bedrooms are generously sized, tastefully presented to a high standard and all have en suite walk-in showers. The premium and superior rooms have double beds and wall-mounted TVs and the ground floor rooms have their own garden terrace which can be personalised to suit.

The garden is the perfect spot to while away the summer months in the company of other residents. Residents will be encouraged to take part in the care home's garden activities and other exercises with the support of the team of activity staff.

They also take time to pamper residents in the care home's very own salon or spa which has a state-of-the-art jacuzzi bath or residents can relax and enjoy a film in the cinema room.

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Care Provided by Heanor Park Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Keeley Morris (Registered Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019
    • Number of floors: 3

Funding & Fees Guide for Heanor Park Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,460 – £1,990
    • Self-Funded Residential Dementia Care £1,580 – £1,930
    • RESPITE Self-Funded Residential Care £1,460 – £1,990
    • RESPITE Self-Funded Residential Dementia Care £1,580 – £1,930

  • All fees include: weekly hairdressing, activities and days out, bed linen, towels & toiletries and 24 hour care. Socially funded residents top-up to weekly private rate.
  • (these prices are only a guideline, please contact Heanor Park Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Plenty of free on-site parking here at Heanor Park Care Home.


Heanor Park Care Home Reviews (40)

Total of 40, showing 21-40
9.8

Heanor Park Care Home has a Review Score of 9.8 (9.781) out of 10, based on 24 reviews in the last 2 years. Over all time Heanor Park Care Home has 40 reviews.

Overall Experience

  • 34
  • 5
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Review from A E (Son of Resident) published on 18 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Heanor Park Care Home was very helpful when I needed a service for my mum. The manager was very responsive and helpful. On arrival, a temporary GP was arranged and district nurse support was quickly organised. The care home is a new build with good facilities. There was good staffing evident when visiting.
A request to review food was actioned. Overall, Heanor Park Care Home provided excellent service when it was needed. After a two-month stay with the help of the care home and local hospital, my mum was able to return home.

Reply from Phoebe Booth, Media and Community Relations Manager at Heanor Park Care Home

Thank you for taking the time to leave our home a review. It is wonderful to hear that overall the service was excellent and that your mum is now fit enough to be back home.


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Review from Trevor P (Son of Resident) published on 26 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum came to Heanor Park Care Home as her first experience of respite care, she stayed for nine days. She was very impressed with the level of care and cleanliness of the home and her room. They provided an extra high toilet seat and bedside clock on request to help her out very quickly. She needed her
radiator turned off as it was a bit too warm in her room. Some of the lunchtime food was a bit bland for her taste. She would be very happy to come back again.

Reply from Phoebe Booth, Media and Community Relations Manager at Heanor Park Care Home

Thank you for taking the time to leave us a review! We are so pleased to hear that your mum had a good first experience of respite care with us. We will review our menu options to see if it can be improved.


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Review from Ian S (Husband of Resident) published on 20 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife attends Heanor Park Care Home for daycare and respite care. Whilst in the home she feels very comfortable and relaxed and always speaks fondly of the staff who are always very caring and friendly towards her.
In my opinion, the home is very well managed and the staff are always welcoming when
I take my wife in.

Reply from Phoebe Booth, Media and Community Relations Manager at Heanor Park Care Home

Thank you for taking the time to leave us such a glowing review! We are so pleased to hear that your wife feels so comfortable and relaxed when she is at our home!


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Review from Marion W (Friend of Resident) published on 19 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been coming to see my friend for over seven months, and I am very impressed with what I have seen. The cleanliness, care and friendliness have always been second to none!
Originally my friend came in for respite after a fall. She was in a dark place. Each week I have seen an improvement in her
mental and physical health. Well done.

Reply from Phoebe Booth, Media and Community Relations Manager at Heanor Park Care Home

Thank you for taking the time to leave us such a lovely review! We are so pleased that you have seen an improvement in your friend's mental and physical health since she moved into our home!


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Review from Joan B (Respite Resident) published on 20 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Enjoyed two weeks of respite and was very impressed by all the staff and services provided. Would not hesitate to apply again should my needs require more help.

Reply from Phoebe Booth, Media and Community Relations Manager at Heanor Park Care Home

Great to hear that the respite stay was a good one, thank you for taking the time to leave us a review!


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Review from J H (Son of Resident) published on 3 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We needed urgent respite care for my elderly mother on exiting hospital. Her care needs were too great for us to cope with and she was not ready to return to her own home but the hospital moved to discharge her at short notice given that her medical needs had been met. We had minimal knowledge about
the care system but one simple phone call of enquiry to Ashmere reassured us that a room at Heanor Park could be provided at a day's notice if needed, that all her needs would be met and at a reasonable cost. They worked closely with us as a family, arranged a visit at short notice and within 3 days she was settled within a lovely, hotel quality room in nice surroundings. Every single member of staff involved in her care, from the initial phone call of enquiry, through to the day she left to go home a month later was friendly, caring and professional. This was a huge relief to the family and we are very grateful to all the staff involved. We highly recommend Heanor Park for respite care.

Reply from Phoebe Booth, Media and Community Relations Manager at Heanor Park Care Home

Thank you for taking the time to leave Heanor Park Care Home such a glowing review! It is great to hear that you had such a wonderful experience.


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Review from E K (Daughter of Resident) published on 1 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my mother went to live at Heanor Park Care Home, I don't think any of us realised just how very poorly she was. Three months on, and she is a different person. Surrounded by a team and genuine carers, with good food, the friendship of other residents, and a safe, warm, calm environment, she has
had one time and the resources to recover - such that she now plays an active part, at times able to give back for her new friends. As she put it - "this is Derbyshire, this is me, and I am very happy here".

Reply from Phoebe Booth, Media and Community Relations Manager at Heanor Park Care Home

It is so great to hear that your mother is doing so much better; it is so lovely to hear such wonderful reviews. Thank you for taking the time to write this; it will be passed on to the Heanor Park Care Home team.


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Review from Chris B (Son of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum is in Heanor Park Care Home for respite after falling over and breaking her hip. It was Mum's 91st in June and all the relatives wanted to visit her but her mobility is not good. There were children, grandchildren and great-grandchildren, but only 3 were allowed to visit at one time, so the staff
found our family a lounge and kitchen area not occupied and allowed us to visit all at once, so we have a little birthday party for her.
The staff could not have been more helpful or made us any more welcome, they even made her a cake.
We would like to thank the home and all the staff for allowing us to give Mum a good birthday.

Reply from Jodie Sharpe, Sales and Marketing Executive at Heanor Park Care Home

Thank you very much for your lovely review of Heanor Park Care Home. I am so pleased your mum had a fantastic birthday and that Heanor Park staff made this possible.


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Review from Terry N (Son of Resident) published on 9 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am delighted with the care and attention my mum has received. After 5 weeks in hospital, my mum feels settled and safe. Above all, she is happier and more confident than I have seen her for some time. She enjoys the activities and has been made to feel welcome by the other residents and staff. The
facilities are excellent and my mum is delighted with her room. Thank you to everyone for the excellent care and support they have given to my mum.

Reply from Jodie Sharpe, Sales and Marketing Executive at Heanor Park Care Home

Thank you very much Terry for taking the time to write your fantastic review of Heanor Park Care Home, I am incredibly pleased that your mum is happy at Heanor Park and you are pleased with the care she is receiving.


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Review from Carol H (Daughter of Resident) published on 16 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved to Heanor Park very recently after a pretty horrible year of leaving her home for the second time, Covid lockdowns, winter and sadly the death of her daughter. The staff at Heanor Park have made her so welcome, cared for, and thankfully we have seen her returning to her happy and cheerful
self. She has made friends and thoroughly enjoys the food. I saw her for the first time in 15 months (I live abroad) and I was so relieved to see her so settled. The staff have been so willing to help me get in contact with her, using social media, which mum doesn’t always manage herself and any queries I may have, they have been helpful to explain routines and let me know just how well she has settled.
Mum has a beautiful room, with lots of her own photos, ornaments and memorabilia. She loves the view out to the local park. She now feels at home in her new surroundings. The move has been so worth it to see mum happy and healthy again.

Reply from Jodie Sharpe, Sales and Marketing Executive at Heanor Park Care Home

Thank you so much for your fantastic review of Heanor Park Care Home. It is amazing to hear that your mum has settled so well and is feeling her happy and normal self again. We are so glad to have your mum with us at Heanor Park and hope she has many more happy memories here. All the best.


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Review from Richard J (Son of Resident) published on 1 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has just celebrated the end of her first year as a resident in Heanor Park. She tells me every day how lucky she feels to be there.
The care given by the staff is wonderful and one carer is always singled out for her praise.
Most days one of the carers organises something for the residents
to undertake if they wish, be that a quiz or a physical activity. Her creativity in finding things to engage and amuse the residents, and to keep them busy is astounding.
The manager ensures everything runs smoothly and twice in recent weeks she has gone over and above what we might have expected to have been done to personally assist my mum.
I have nothing but praise for the time and effort taken to ensure my mum is happy which removes an amount of worry my sister and I carried prior to her becoming a resident. We know she is safe and secure.

Reply from Jodie Sharpe, Sales and Marketing Executive at Heanor Park Care Home

Thank you so much for your lovely review of Heanor Park Care Home. I will pass on your thanks and kind words to our staff who will be incredibly pleased how much your mum loves living at Heanor Park. We really value your feedback and will continue to offer 5 star care to our residents. Thanks again.


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Review from K H (Daughter of Resident) published on 23 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The information on this home is very misleading. If your loved one has dementia and needs or is almost likely to need nursing care and you don't want the upheaval of having to move your relative, then look elsewhere. The home is lovely and the care staff are amazing, but having discussed my mum's needs,
we were led to believe that they would be able to deal with her. Unfortunately, it looks like a move is on the cards for my mum. So think carefully.

Reply from Jodie Sharpe, Sales and Marketing Executive at Heanor Park Care Home

Thank you for your review and I am sorry that your mum is unable to stay with us at Heanor Park Care Home. We are not registered for Nursing Care and we are confident we do not advertise Nursing Care at Heanor Park. At the time of admission we go through a rigorous admissions process to ensure we can meet the needs of our residents, but unfortunately, some residents' dementia advances quickly over a few months period that we can no longer meet their needs in a residential setting and they require input from specialist nurses. I hope your mum will be settling in her new home and we thank you and her for her time at Heanor Park.


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Review from Heather M (Daughter of Resident) published on 24 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Not only an extension of mum's family but ours too. Always happy to greet you. The care given is given with love for the job and love for the residents. Nothing is too much trouble. Meals are not my mum's best time of the day but the staff always find something to tempt her with the lovely meals they
make. Patient and caring 24/7 never worry about her being here.

Reply from Jodie Sharpe, Sales and Marketing Executive at Heanor Park Care Home

Thank you for your lovely review, we are so pleased to hear that you feel part of the Ashmere family.


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Review from Mary H (Daughter of Resident) published on 2 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic. My mum moved to Heanor Park at the beginning of September for one week, but within a few days, she had decided to move in on a permanent basis. The manager and staff have created a calm and welcoming atmosphere that you can feel the moment you walk through the door. My Mum describes the staff
as being absolutely lovely and nothing is ever too much trouble. She says the food is superb: excellent quality, and beautifully cooked and presented. The home is spotlessly clean and the attention to detail radiates through all aspects of the care home. My mum is extremely happy and thoroughly enjoying her life at Heanor Park. A huge thank you to all concerned.

Reply from Jodie Sharpe, Sales and Marketing Executive at Heanor Park Care Home

Thank you so much for your fantastic review of Heanor Park. We are so pleased to hear that your mum is happy at Heanor Park and is enjoying her life here. I will pass on the praise to the relevant staff for you. Thanks again.


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Review from A C (Daughter of Resident) published on 4 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring and excellent staff and management. The location is exceptional, and the facilities outstanding.

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Review from Linda J (Daughter of Resident) published on 15 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We chose Heanor Park for our dad because of its calm atmosphere and exceptionally welcoming community spirit. During his stay, it was always very easy for us to get in touch and we felt that everyone we spoke to knew him very well and was up to date on his progress. We particularly appreciated this
during the lockdown, when we were unable to visit. The staff made sure we were able to speak to him every few days until visits were able to resume. The rooms and facilities are excellent: very clean, comfortable and modern. Dad really enjoyed the tasty and nutritious food and there were lots of treats to mark special occasions, including his birthday. Above all, we were impressed by the kindness, dedication and professionalism of the staff who looked after our dad. The strong bonds they had forged with him were clearly demonstrated in their genuine sadness when he moved to a nursing home, following the development of more complex needs related to his dementia.

Reply from Jodie Sharpe, Sales and Marketing Executive at Heanor Park Care Home

Hi Linda. Thank you so much for your fantastic review and I am so glad your dad had a positive experience at Heanor Park. Wishing him all the best for his future care. Take care of yourself. Jodie.


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Review from V I (Daughter of Resident) published on 24 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the short time, Mum was there, she was treated with the utmost care and dignity. From management to all staff, the experience was as good as possible for us, and I have nothing but praise for their kindness. The brand new building is beautiful - Mum felt as if she was staying in a posh hotel, but
it's warm and friendly atmosphere made it feel homely. Please come and look at Heanor Park. You could not possibly be disappointed and you could not find a nicer place for your loved one.

Reply from Jodie Sharpe, Sales and Marketing Executive at Heanor Park Care Home

Thank you so much for your fantastic review, I am so glad your mum felt at home and you were pleased with everything Heanor Park had to offer. All the best x


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Review from I B (Son of Resident) published on 6 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic home, all the staff are brilliant!
My father is a resident at the home and is receiving excellent care.
The managers are superb, warm and friendly.
I would definitely recommend this home.

Reply from Jodie Sharpe, Sales and Marketing Executive at Heanor Park Care Home

Thank you so much for your fantastic review, and I am very glad that you are happy with the care your father is receiving at Heanor Park.


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Review from R P (Relative of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are welcoming and have helped with the settling in process. Staff are also very helpful in answering any queries.

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Review from J P (Daughter of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came in for respite after not being too well. The staff are excellent, always willing to help and do lots of different activities, crafts and pamper sessions for the residents.
The home is very clean and well kept with a very homely feel. You are always made to feel welcome.

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Current Review Score: 9.8 (9.781)

Overview of Review Score

The Review Score of 9.8 (9.781) out of 10 for Heanor Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.781 for Heanor Park Care Home is calculated as follows: ( (235 Excellents x 5) + (31 Goods x 4) + (11 Satisfactorys x 3) + (2 Very Poors x 1) ) ÷ 279 Ratings = 4.781

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Heanor Park Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Oct 2021

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

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Meet the Team (1)

Natalie

Natalie Rudd-Burrows

Job Title: Registered Manager

Hi, I'm Natalie, registered manager at Heanor Park Care Home.


I developed my passion for health and social care when I began my first role as a care assistant, from here I began learning more about Health and social care and caring for people.


Developing my staff team at Heanor Park as the manager is key to empowering the staff team to become confident in their role.


Our staff provide outstanding care to all our residents using their knowledge and continuing development in their roles.


I believe good things take time and we are all in the same boat at some point in our lives.


In my spare time I enjoy boxercise fitness classes and walking my dogs in the quarry and woods.