Wilford View Care Home

1A Brookthorpe Way, Silverdale, Nottingham NG11 7FB
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9.5 28 Reviews
  • Wilford View Care Home, Nottingham
Wilford View Care Home is a purpose-built and located in the Silverdale area of Nottingham. The home specialises in providing residential and dementia care, both on a long term and short term basis including respite.

All staff are highly trained and experienced to ensure residents are safe, secure, well cared for, welcomed and respected. Facilities have been designed so that they are “dementia-friendly” and all staff members receive dementia training, so they can truly make a difference. Their dementia service is headed up by the Home Manager who has both a BSc and MSc in Advanced Dementia Studies. Wilford View is a care home which truly specialises in Dementia Care.

The home contains 83 spacious en-suite bedrooms, all beautifully decorated and furnished.

The home is divided into three individual care suites: Trent, Castle and Robin Hood. Each suite contains a separate lounge, quiet lounge and dining area where residents can dine, relax and unwind. The home has a community feel with a focus on supporting each individual feel part of a family. The team actively encourage loved ones to be involved in the running of the service with the 'Friends of Wilford Committee'.

At Wilford View Care Home, residents can enjoy a range of activities organised by dedicated members of the Well Being Team, who are committed to providing a wide range of activities to suit all needs and support meaningful engagement and occupation.

Other exceptional facilities at Wilford View Care Home include: landscaped sensory gardens with seating areas, cinema room, hairdressers and beauty salon and café area.

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Care Provided by Wilford View Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 83 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • Wilford View Ltd
  • Person in charge
  • Helen Beacher (Registered Home Manager)
  • Admission Criteria
    • Private or Social referrals
    • Ages 50+
  • Room Information
    • Single Rooms (83)
    • Single Rooms with ensuite Wet Room (83)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2019
    • Last Refurbishment: 2019
    • Number of floors: 3

Funding & Fees Guide for Wilford View Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,200
    • Self-Funded Residential Dementia Care from £1,200
    • Self-Funded Nursing Care £1,200 – £1,433
    • Self-Funded Nursing Dementia Care £1,200 – £1,433
    • RESPITE Self-Funded Residential Care from £1,500
    • RESPITE Self-Funded Residential Dementia Care from £1,500
    • RESPITE Self-Funded Nursing Care from £1,700
    • RESPITE Self-Funded Nursing Dementia Care from £1,700

  • We provide 24 hour care to meet the needs of residential, nursing and for those living with Dementia. We offer additional services at cost including Hairdresser, Chiropodist and trips to local attractions for those wishing to participate.
  • (these prices are only a guideline, please contact Wilford View Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restrictions on visiting times although they do ask visitors be considerate to times of the day where personal care activities or meal times may be taking place eg. before 10am, 12.30 or 5pm.


  • Parking

  • Plenty of parking on site.


Wilford View Care Home Reviews (28)

Total of 28, showing 1-20
9.5

Wilford View Care Home has a Review Score of 9.5 (9.491) out of 10, based on 12 reviews in the last 2 years. Over all time Wilford View Care Home has 28 reviews.

Overall Experience

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Date Published

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Review from Lysbeth B (Daughter of Resident) published on 31 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Where to begin? Wilford View Care Home has provided such great care to my mum for nearly two years. It was a hard transition for her, especially as she got her dementia diagnosis before Christmas at 50 years old in the beginning, and it was really hard to navigate Mum's feelings, but the staff at Wilford
View were a godsend. Two particular members of staff helped make Mum feel at home when she arrived, and everyone adores her. Her room is kept clean and they accommodate her needs very well. She is mobile, so they have found ways to keep her engaged with dancing and baking and always trying to find new activities she can join in. Plus the days out trips that the care home does are too cute and it's nice to see her radiant as it brings back the smile she had when she wasn't ill. It's been the best place for her, and I highly recommend Wilford View. I'm truly grateful for their services and support.

Reply from Helen Beacher, Registered Home Manager at Wilford View Care Home

Supporting Mum in navigating her journey is a true pleasure for everyone at Wilford View. Her smile, energy and infectious joy bring so much happiness. Watching her engage with the well-being and care staff is a true opportunity to witness her enjoyment of the simplest of activities. Mum is a true inspiration to the team, an absolute wonderful lady to have the honour of spending our time with and she conveys such a genuine kindness that warms the heart. We love your visits and feedback, the team really appreciate your comments, thank you!


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Review from Sue H (Daughter of Resident) published on 31 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident of Wilford View for over two years now. He's a happy dementia resident and is very content. Dad responds well to the staff and loves to see their smiley faces. The staff do their best to ensure Dad is looked after and is clean and tidy. He has a great appetite and really
enjoys all his meals, and I must say, they look lovely too!

Reply from Helen Beacher, Registered Home Manager at Wilford View Care Home

Thank you for your feedback which has been lovely to share with the team. To hear your Dad loves the food brings a smile to our faces! It has been a pleasure supporting him and his family over the last two years, thank you for the opportunity!


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Review from Adrian B (Cousin of Resident) published on 31 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin has been a full-time resident for approx 12 months now and although it is difficult to come to terms with needing full-time care at first I am happy to report she is now well adjusted to the idea. This is due mainly to the staff at Wilford View who have always been kind, helpful and at all
times caring towards her. From my own point of view, when I have had any questions regarding my cousin's care they have always been answered promptly and in a friendly manner. This gives me and my 2 other cousins confidence that she is well looked after at all times.

Reply from Helen Beacher, Registered Home Manager at Wilford View Care Home

We are so pleased that you gave us the opportunity to support your cousin in what we know was a difficult decision in coming to terms with long-term care. She has been an absolutely amazing person who is wonderful towards everyone she meets. We are pleased you chose Wilford View to be a part of this stage of your journey and share your feedback. It is very appreciated in helping others make difficult decisions also. Thank you!


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Review from Michael C (Husband of Resident) published on 31 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been in Wilford View for many months. I visit often and find the staff and facilities excellent. It is always a pleasure to visit and feel that my wife is well cared for. The staff are kind and considerate and that in itself is so important. Her medical needs are also well looked after.

Reply from Helen Beacher, Registered Home Manager at Wilford View Care Home

Thank you for your great feedback which has been shared with the team. It's a pleasure looking after your wife and it's fantastic to receive feedback on how well the team are meeting her needs. She brings a lot of joy to others and is so kind and selfless, we're really pleased to have the pleasure of her every day! Thank you for choosing us to look after your wife and sharing your experience.


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Review from C S (Sister of Resident) published on 22 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find Wilford View Care Home a friendly place, staff have been caring and friendly with my brother, always a smile and answer any questions we have, my brother has now settled more and looks onto the staff as his family.
Reception staff very helpful to me on the phone and in house.

Reply from Helen Beacher, Home Manager at Wilford View Care Home

Thank you for the feedback around your brother's care. He truly is a valued member of the Wilford View community and it is our privilege to care for him and treat him as 'one of the family'. Your feedback has been shared with the whole team during our regular staff team meetings and the appreciation of your kind words was evident to see. Thank you!


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Review from Catheryne W (Daughter of Resident) published on 12 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wilford View became my mum's home in the last 5 years. While her dementia progressed her independence was always at the forefront of the home care for her. She was safe and relaxed within the home. The staff was always on hand to answer any questions that we had as family members. Clean surroundings.
Fresh smell. Communication from the home in regards to Mum's health was amazing. Open and honest. The facilities are good. The management and staff who cared for Mum in her final days were amazing. They went above and beyond for both Mum and family members. Great care home where people actually care.

Reply from Helen Beacher, Home Manager at Wilford View Care Home

Thank you so very much for the wonderful words which meant a great deal to the whole team to hear. Caring for your Mum was our privilege, such an amazing lady who brought so much enjoyment to everyone fortunate enough to meet her. You as a family were incredibly caring and compassionate, both you and Mum made our ‘job’ a pleasure. Your Mum is sadly missed but fondly remembered.


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Review from Vivien R (Friend of Resident) published on 29 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Had a lovely visit to my friend today. She was in the lounge with other residents doing chair exercise, she looked so happy and was having fun. Great Instructor. After a cuppa, they began a karaoke with words on a big screen. Not wanting to interrupt I joined in, and had a great time singing and watching
my friend sing along to the music, waving her arms in the air to Sweet Caroline and knowing all the words to most songs. I'll never forget the smile on her face as she joined in. A very happy friend and a lovely visit. Thanks to all the carers at Wilford View for organising all the activities at this care home.

Reply from Helen Beacher, Registered Manager at Wilford View Care Home

Thank you for such lovely words and enthusiasm for our activities! I hear you have quite the singing voice and are a very welcome addition to our sing-along sessions. We’re very pleased to hear you had great experiences during your visits and appreciate you sharing them for others to see. Thank you!


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Review from C S (Daughter of Resident) published on 22 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been treated with care, kindness and the staff are wonderful to her. The well-being team have helped her become more sociable and engage in activities she would never previously have done. Her quality of life has been enhanced during her stay at Wilford View. I highly recommend this care
home.

Reply from Helen Beacher, Registered Manager at Wilford View Care Home

Thank you for such lovely and kind comments. Our well being team work very hard to offer a variety of activities, trips out, clubs, events and sensory experiences. We are so pleased to hear you feel that they have been doing a wonderful job with your mum. Quality of life is very important and it’s great to be able to share fabulous feedback with the team, thank you!


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Review from C T (Daughter-in-law of Resident) published on 29 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care from all the staff

Reply from Helen Beacher, Operations Manager at Wilford View Care Home

Thank you for your kind words, it means a great deal.


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Review from Michael B (Nephew of Resident) published on 12 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt has been a resident at Wilford View Care Home since late January 2023. I am very impressed by how attentive and caring all the Staff are. Communication is always very good and I'm always kept informed and provided with updates when required regarding my Aunt's well-being. Most importantly my
Aunt says how happy she is with her living and caring arrangements at Wilford View having seamlessly made the transition from living at home alone to feeling secure and cared for at Wilford View. I highly recommend Wilford View to prospective future residents and their families. Thank you for all you do.

Reply from Helen Beacher, Registered Home Manager at Wilford View Care Home

Thank you for your wonderful words. We are extremely happy that your Aunt has settled in so well and has shared how much she is enjoying the experience. Feeling safe and cared for are very important things to feel, the value of which cannot be underestimated. It has been our pleasure. On behalf of the team, thank you for sharing your experience of Wilford View!


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Review from Sue D (Daughter of Resident) published on 21 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Wilford View for two years. I have always been impressed with the care and attention she receives. The staff are all lovely. Any health problems are acted on quickly and I am always kept well informed. I am happy to recommend Wilford View to future users.

Reply from Helen Beacher, Operations Manager at Wilford View Care Home

Thank you for the wonderful comments!! Your kind words are fantastic to both share with staff and future residents and their loved ones. Feedback from those experiencing a service are invaluable and we really appreciate your views of the home and our amazing team! I can’t wait to share your thoughts in our next team meeting!


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Review from Margaret S (Daughter of Resident) published on 11 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident for almost a year now. She is very well looked after and is happy with the care she receives. The staff are always welcoming and friendly. Mum did have a problem with the night staff a few months ago, but thankfully, this has now been sorted with permanent staff being recruited.

Reply from Helen Beacher, Registered Home Manager at Wilford View Care Home

Thank you for the lovely review! Our team have worked very hard to ensure we are very well staffed with our own permanent team after what has been a challenging couple of years for recruitment in the healthcare sector overall.
We have also created a wonderful Well Being Team to increase the variety and frequency of activities within the home, a hint of which can be viewed on our social media posts. The whole team adore Mum and feels very privileged to be able to provide care for her. I shall share your feedback with the team during our next team meeting! Thank you!


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Review from A W (Daughter of Resident) published on 8 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

I tend to visit on weekends due to work. The number of staff working or actively working is minimal. Many are on their mobile phones or ignoring residents' calls for help. There are a few good staff but turnover is high. I always feel very sad to leave as I am concerned my mum gets no care or conversation
or exercise when I'm not there. Her clothes are just thrown anywhere in her drawer and items regularly go missing. She has falls on a regular basis.

Reply from Helen Beacher, Home Manager at Wilford View Care Home

Thank you for your feedback. I'm disappointed you feel we have not met expectations. Unfortunately, as concerns have not been raised with us directly, we are unable to respond specifically to them. Whilst we are unable to prevent falls due to the nature of those using our service, the home actively take all steps possible to reduce the risks of falls. We have some phenomenal staff working tirelessly to ensure the safety and wellbeing of those in our care. We have above recommended staffing levels based on dependency and a new Wellbeing Team working across 7 days to provide meaningful engagement and occupation. Notice boards around our home show examples of this. Staff use mobile phone devices to complete documentation and there are signs around the home explaining this as we appreciate it could look as though they are using personal phones - ask and they will happily show you. Labelling items helps us reacquaint misplaced possessions. Feedback will be used positively to develop our service.


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Review from Tracey M (Daughter of Resident) published on 22 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father stayed at Wilford View Care Home for emergency respite, I have got to say he has been fantastically looked after, nothing was too much trouble for the staff. He was made to feel welcome and at home. He is going to miss the friends that he has made during his stay. You have all helped to rebuild
his self-esteem and have helped him to regain his independence.
I personally want to give my heartfelt thanks to you all, keep up the fantastic work that you all do.

Reply from Helen Beacher, Home Manager at Wilford View Care Home

Thank you for your kind and heartfelt words. Your feedback is so appreciated by the team here at Wilford View Care Home. It was our absolute pleasure supporting your father during his stay and he is hugely missed! Sending our best wishes.


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Review from Karen P (Daughter of Resident) published on 22 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and the care home are superb and I am kept in the loop fully. The care coordinator has constantly been keeping me in the picture. Thank you.

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Review from Jennie P (Daughter of Resident) published on 19 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has settled really well and seems very happy. Staff are always friendly and approachable. Home is friendly and welcoming. Based on what I have seen. Access has been limited due to pandemic.

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Review from Carol H (Daughter of Resident) published on 9 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are extremely pleased with the care and kindness shown to Mum. Everyone has shown her that she is a very special lady and helps her with all her needs. I know Mum is very happy with the support she is receiving and feels safe. Knowing Mum is safe and cared for is very reassuring to us, as a family.

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Review from Jackie T (Daughter of Resident) published on 30 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my late father had was exemplary. He was virtually bed-bound after Covid in April 2020 and passed away in February 2021. In that time the care he got was second to none. Not only was he looked after so well, he was loved like one of their own family members. He was always smiling. If he needed
specialist attention like a dietician or SALT team etc, it was dealt with. I cannot fault his care, his personal hygiene etc, given the fact he was totally dependant. My sincere thanks.

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Review from Fiona L (Daughter of Resident) published on 22 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my Mum and Dad are in Wilford View Care Home and have been since March 2020 at the beginning of lockdown. All the staff here are fantastic, from the carers, cleaners to management. They have kept in touch with us constantly. My parents are very obviously very happy here and therefore so am I. I
feel they are safe and very well looked after.

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Review from P F (Daughter-in-law of Resident) published on 28 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very warm and inviting home where the staff work tirelessly to ensure residents' satisfaction.

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Current Review Score: 9.5 (9.491)

Overview of Review Score

The Review Score of 9.5 (9.491) out of 10 for Wilford View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.768 for Wilford View Care Home is calculated as follows: ( (115 Excellents x 5) + (23 Goods x 4) + (3 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 142 Ratings = 4.768

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.723 Points relating to the number of positive Reviews for Wilford View Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 83 registered maximum number of service users is 16.6. 12 Positive Reviews ÷ 16.6 = 0.723

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Nov 2024

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Tammason

Tammason Carlyle

Job Title: Deputy Home Manager

Joined: 2024

Tam joined the Wilford View Team in 2024 after starting her career in one of our Sister Homes way back in 2019.


Working as a Health Care Assistant, Senior Health Care Assistant, Care Coordinator and Safeguarding Lead, she is now continuing her journey at Wilford View and we are lucky to have her!


Tam has a Psychology degree and qualifications in Leadership and Management.


Passionate about providing outstanding care for the elderly, specialising in mental health and dementia, Tam strives to ensure all residents receive person-centred care and takes pride in sharing moments with residents and families enjoying everything life has to offer.


Frequently Asked Questions about Wilford View Care Home

What types of Care is Wilford View Care Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Wilford View Care Home provide?

Palliative Care, Day Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Wilford View Care Home have?

There are 83 Single Rooms.

What are the Facilities & Services at Wilford View Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Wilford View Care Home to the centre of Nottingham?

2.3 mile(s) as the crow flies, distance by road may be significantly further.