Review from Christina S (IMCA (Independent Mental Capacity Advocate) Deputyship) published on 7 June 2023
Submitted via Website • Report

Overall Experience

The staff at Dora Rose do a wonderful job. Residents always seem well looked after and a range of activities are provided by the activities staff. The home is in a beautiful location and is well looked after. A lovely home to visit.

Reply from Emma Thorley, Manager at Dora Rose Care Home

Thank you for your review of Dora Rose, and for your kind comments. We are pleased to hear you enjoy your visits here.

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Review from Louise S (Great-granddaughter of Resident) published on 26 May 2023
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Overall Experience

The care at Dora Rose is overall good. My nan seems comfortable and happy there. They put on good entertainment for the residents and provide different opportunities for families to get involved. My only concern is staffing at times and feel residents can be left to long unattended when they may need

help. This isn't a problem with the current staff as they are all lovely but I do feel they need more staff for the money that is being paid by residents for their care.

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Review from Matthew C (Son of Resident) published on 5 May 2023
Submitted via Website • Report

Overall Experience

I feel Dora Rose have made good improvements over the last two years of my dad staying at Dora Rose.
It was quite a rocky start with poor management and staff management but this has improved.
Areas to improve still are communication around health and wellness on a more regular basis. Being provided

more transparent feedback on changes in my father's state however regular it may be, does require improvement.
Greater assistance with understanding areas of how to gain government support. It feels as though this is skimmed over easily and not properly supported. The cost of this care home is by no means cheap and feels that there is no effort made to assist us with how to gain government support.
The facilities and resident entertainment are exceptional.

Reply from Emma Thorley, Manager at Dora Rose Care Home

Thank you for taking the time to leave a review and for your four-star rating.
We appreciate funding options can be complex and confusing for families and we are always available to offer support and guidance when required.
I trust our conversation was helpful and provided you with a better understanding as to how the local authority may be able to financially assist depending on an individual’s circumstances and our care review process.
We value all feedback received and we are pleased that you have seen areas of improvement and value the exceptional activity programme and facilities at Dora Rose.

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Review from Zafar I (Regular Volunteer) published on 3 May 2023
Submitted via Website • Report

Overall Experience

I love volunteering at this care home and it is great to see that the care home has an amazing entertainment team which reaches out to every resident. My job involves listening to residents and they often talk about the exciting events that are on the activities schedule. The staff are friendly, hardworking

and dedicated,

Reply from Emma Thorley, Manager at Dora Rose Care Home

Thank you for your feedback and kind comments. We are happy you support the home in your voluntary position and thank you for your ongoing support.

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Review from Julie C (Daughter of Resident) published on 26 April 2023
Submitted via Website • Report

Overall Experience

Our mum was going through a difficult time. Despite my sister, myself and friends visiting her, it became very obvious she needed 24 hour care/support. Every time we see her we ask her if everything is okay and she is happy, "No complaints" has always been mums reply.
From our point of view, the home

is always spotlessly clean. Mum is eating well and her choices are always catered for. Drinks and snacks are always available. Mum is supported with all of her personal hygiene and care needs. Activities are planned and occur every day. Staff are so caring and lovely people as individuals. Grounds are beautifully maintained and the surroundings are delightful. We have never had a reason to complain. However, any concerns be it medical or personal to mum are addressed quickly and politely. Feedback to us is always timely. We are always made to feel very welcome.

Reply from Emma Thorley, Manager at Dora Rose Care Home

Thank you very much for your review and your kind comments. We are pleased mum is happy and settled here.

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Review from G C (Grandson of Resident) published on 1 March 2023
Submitted via Website • Report

Overall Experience

Awful. Many staff members are great and do a good job, however management, senior staff and owners showed very little care and compassion which is unfortunate for the staff members that genuinely care.

Reply from Lorraine Shannon, Customer Relationship Manager at Dora Rose Care Home

Thank you for taking the time to leave a review. We are aware that you were in discussions with the home before your relative left in February 2022. Our apologies that you feel your concerns remain unresolved from conversations with the home and following our formal complaints procedure. We are sorry that your experience of Dora Rose did not meet your expectations and we are extremely disappointed to receive such a review as this is not in line with our normal 5* reviews received.

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Review from Linda R (Daughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience

My dad has been at Dora Rose Care home since May 2022. After spending a month in the hospital, he asked me to look for some respite for him. It was recommended that I visit Dora Rose and have a look around. My first correspondence was with a lovely receptionist who made me an appointment. She was so

easy to talk to and very reassuring. I was shown around by a lovely male nurse, who answered all my questions and was very thorough. I just knew that Dora Rose was the place for my dad, and two weeks after his settling in, he asked if he could stay permanently. In nine months since he arrived his and my experience has been amazing. I cannot speak highly enough of Dora Rose from the management, admin, reception, maintenance, kitchen, laundry, cleaning, activities and care team they are all worth their weight in gold. Everyone goes above and beyond in all areas, which for me living two hours away means peace of mind. The care my dad is receiving is exceptional. Well done everyone.

Reply from Lorraine Shannon, Customer Relationship Manager at Dora Rose Care Home

Thank you for taking the time to leave such a thorough and heartfelt review. We are delighted to receive such positive feedback and that your dad is so happy and settled in our care.

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Review from Louise B (Daughter of Resident) published on 13 February 2023
Submitted via Website • Report

Overall Experience

Can't rate Dora Rose highly enough. My Mum moved here after receiving appalling care from another care home. The difference was apparent immediately. The home is stunning, just like a 5* hotel. It's always clean, smells fresh and you always receive a warm welcome from the reception staff. Mum requires

a lot of care after being involved in an RTA, she has dementia and doesn't communicate verbally. The staff are incredible with her, she loves them all. They are caring and patient with her. There is always plenty going on, the activities team provide a very extensive list of tasks for the residents to get involved with. Also, there is a lot of events that family members can attend or share with their relative. There are regular family meetings, where concerns can be aired and are dealt with immediately. The Manager makes herself available whenever the need arises. She is approachable and; professional. I can't fault Dora on any aspect. It's where I would like to be myself if the need arose.

Reply from Emma Thorley, Manager at Dora Rose Care Home

Thank you for your kind comments and feedback about the home. We are glad to hear you are happy with all aspects of your mum's care and daily living needs.

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Review from Richard W (Son of Resident) published on 8 February 2023
Submitted via Website • Report

Overall Experience

I reviewed and visited lots of care homes searching for a place that I felt my mum deserved. Nobody prepares you for this aspect of life and although you know it might happen one day it has been the most challenging and saddest time to come to terms with. From day one, everyone at Dora Rose from receptionist,

nurses, cleaners through to Manager, they have all been so helpful and kind making time for the conversations that matter to you which could be about worries about funding or just by helping you feel you're not on your own. It's not just about finding a home, it's about finding a home that cares about what you feel and think. We didn't think my mum would settle but she has and this was because of the Dora Rose nurses that took the time to make that difference in my mum's day and that mattered so much to us all. Early days yet, but I think we made the right choice for my mum.

Reply from Emma Thorley, Manager at Dora Rose Care Home

Thank you for your kind comments and for taking the time to leave us a review.

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Review from J B (Daughter of Resident) published on 31 January 2023
Submitted via Website • Report

Overall Experience

After having a spell in hospital mum needed 24-hour care, Dora Rose was recommended to us and she went there in November 2022 originally for respite care but after being there for a week or so it was obvious that she needed care full time. She started off in the chase suite (nursing) where she was looked

after really well give or take a few hiccups along the way but with perseverance from us and the staff she started to improve and has just recently been moved up onto the Shugborough suite (residential) where she has continued to improve and is happy and settled. I cannot thank all the staff involved with mum's care enough. They go above and beyond to make sure her needs are met and nothing is too much trouble. I wouldn't want mum to be anywhere else. Thank you to you all.

Reply from Emma Thorley, Manager at Dora Rose Care Home

Thank you for taking the time to leave us a review and for your kind comments.

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Review from W T (Daughter of Resident) published on 23 January 2023
Submitted via Website • Report

Overall Experience

The staff at Dora Rose are really kind, caring and friendly. It astonished me how quickly they learned my name. Recently mum was feeling a bit down, and amongst other things, she said she was a bit unhappy because for medical reasons she had to be on a soft diet. The activities officers cheered her

up that afternoon with chat and cappuccino and the very next day the chef came to see her and asked her what her favourite foods were. This is typical of the attentiveness of the whole team. A week ago one of the carers came in on her day off and whilst there she popped in to show Mum her new puppy because mum loves dogs, and today the Receptionist promised to bring her dog in on her day off too! I am so grateful to all the staff at Dora Rose, you are so kind and caring, and bring a smile to Mum's face, thank you all so much for going above and beyond.

Reply from Lorraine Shannon, Customer Relationship Manager at Dora Rose Care Home

Thank you for taking the time to leave a review. We are so pleased that your experience has been a positive one and that your lovely mum is so happy in our care.

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Review from Diane L (Daughter of Resident) published on 19 January 2023
Submitted via Website • Report

Overall Experience

In our experience Dora Rose Care Home is an excellent facility, in fact, it is certainly home to our mum. The receptionists, care staff, nurses, and Activities Team (well done the team are amazing) are all helpful, kind, patient, committed, and happy to address questions, concerns, and queries. Our

mum has improved whilst being at Dora Rose and tells us that she wouldn't want to be anywhere else. There are many activities, shows, quizzes, crafts, events, and films, all of which mum participates in, and we can join in, or go to mum's room, or another lounge, if we prefer. Mum enjoys the food, we love how the residents have proper, sit-down meals, at tables, with one another, it is more like a dining experience. Recently, the Activities Team did a Name That Tune quiz, on Shugborough, that brought the house down and always puts on great events for the residents, and mum loves that the vicar visits and gives services and communion, in the reception/lounge area. Two other members of staff in particular are angels.

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Review from Liz B (Wife of Resident) published on 12 January 2023
Submitted via Website • Report

Overall Experience

My husband came to stay at Dora Rose on February 22, following a long spell in various hospitals.
Initially, he stayed in his room all the time, but over the months, he has started to take part in activities, especially music events. The staff have been wonderful in talking to him and encouraging him

to take part in the life of Dora Rose. This has made such a positive difference to him, and he is a happier person.
At the beginning of December, he celebrated his 80th Birthday.
The activities staff arranged a small party for him to be able to celebrate with friends and family. The catering staff did an afternoon tea for us, and the chef made a wonderful birthday cake. Grateful thanks to everyone involved; it made a happy day even more special. Everyone had a lovely afternoon.
We are so lucky to have found Dora Rose; the staff, from reception to nursing staff (and others in between) are so kind and friendly to us all, and nothing is too much trouble if we need help or advice.

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Review from P B (Wife of Resident) published on 30 December 2022
Submitted via Website • Report

Overall Experience

My husband is looked after extremely well. The staff are friendly and kind. Food has improved with the appointment of better catering staff and the activities team is outstanding. The family enjoy visiting as the reception is comfortable and welcoming. The reception staff are very helpful and kind.

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Review from Tina O (Granddaughter of Resident) published on 29 December 2022
Submitted via Website • Report

Overall Experience

My nan has been at Dora Rose for a few years now. Amazing staff, that are very friendly. The entertainment and care they provide for the residents is out of this world. It's almost a two-hour journey to come see my nan and I would not want her anywhere else. She is happy and settled here unlike anywhere

she has been previously. Thanks for all you do for my nan.

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Review from Debbie H (Daughter of Resident) published on 28 November 2022
Submitted via Website • Report

Overall Experience

Initially, we were very concerned about Dad (92) having dementia and settling into Dora Rose one week after losing his wife. In the beginning, he had difficulty engaging with other residents and joining in with activities, even though he is a very social person.
The activities team have gone beyond

what we hoped for, helping Dad to make new friends and try a diverse range of activities. He may not remember, for example, that he won at Bingo or painted a pumpkin, but thankfully, they put photos on the Dora Rose Facebook page so all the family can see how happy Dad is and ask him about it on our next visit and show him the photos to remind him.
All the team are extremely enthusiastic, kind, caring and respectful, and this provides an environment for residents to feel comfortable and not worry about why they are unable to live independently at home.
Team members treat all the residents like members of their own family; he is cared for and looked after extremely well.

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Review from David C (Regular Volunteer) published on 21 November 2022
Submitted via Website • Report

Overall Experience

I visit each week and I am able to talk to residents and staff. The warm and friendly atmosphere always strikes me, even after two years of visiting. The events team work hard to provide a variety of experiences that are both enjoyable and therapeutic. Recent examples include Oktoberfest, a visit from

an owl sanctuary complete with owls and an evening with belly dancers and cheese and wine, to name but a few.
I attend the regular family meetings where there are always family members present who speak of the high standard of care their loved ones are receiving. Any concerns raised are taken seriously and I have seen how they have been acted on.
All staff have the best interests of the residents at heart, they are guided by the message that while Dora Rose is their place of work it is home to all of the residents and this shows through in their kind, caring and respectful manner.

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Review from Chrissy C (Daughter of Resident) published on 21 November 2022
Submitted via Website • Report

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My mother was a resident at Dora Rose Care Home from August 2020 until she sadly passed away in April this year. Throughout her stay I found the staff to be so professional, caring and loving to all of the residents. The purpose-built home resembles a luxury hotel with accommodation and facilities which

are second to none. The daily activities are excellent and appropriate for the individual needs of residents. Having dined there, I found the food was plentiful, wonderfully prepared and served in a very professional manner. My overall opinion of Dora Rose is that it is truly excellent in every aspect. No one wants a relative to have to live in a care home but if someone has to I can't think of a better place. I would unreservedly recommend Dora Rose to anyone and have already told my relatives that if I ever need nursing care Dora Rose is where I want to go.

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Review from S C (Sister of Resident) published on 25 May 2022
Submitted via Website • Report

Overall Experience

Having just lost his wife and then moving out of his own home in another part of the country into care would be a daunting experience for most of us. Fortunately, we chose Dora Rose Care Home and after an initial confused period, aided by an understanding staff, his paper and the freedom to check that

all was well in the office, he was able to settle. The accommodation and facilities are first class, as are all staff. From the moment you set foot in the building, with the friendly greeting, it is apparent that you have entered a well-run organisation with excellent teamwork.
The ingenious activities team are a real inspiration to both residents and their families - no matter how frail, all residents are invited to events - absolutely tremendous.
Sadly, my brother is no longer with us, but having now completed "the journey", I am greatly comforted that I chose Dora Rose for him. He received great care and freedom and we both received every consideration as his end drew near.

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Review from Majlis H (Friend of Resident) published on 23 November 2021
Submitted via Website • Report

Overall Experience

Since the beginning of my friend's stay at Dora Rose, every single member of staff I have had contact with has been extremely friendly and helpful. Some have gone out of their way to accommodate my friends' needs. They have facilitated our contact and the video calls arranged at my request have been

very helpful.
My friend is well looked after and the care seems to be of the highest standard.
When I visit, there is always someone willing to be helpful.

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Dora Rose Care Home

Care Provided by Dora Rose Care Home

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Funding & Fees Guide for Dora Rose Care Home

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