Dora Rose Care Home

1 Brocton Road, Milford, Stafford ST17 0UH
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9.7 57 Reviews
  • Dora Rose Care Home, Stafford
Situated in an area of outstanding natural beauty, and set in its own beautifully landscaped grounds, Dora Rose has state of the art facilities and will deliver the highest level of care for its residents. This luxurious new home has been meticulously designed and will offer a new level in comfort and wellbeing.

Located some three miles from Stafford town centre, in the village of Milford, Dora Rose will occupy a special place in the Macc Care family.

Dora Rose want to develop a home and community that not only staff and residents can be proud of, but also people in local communities and the surrounding area.

Dora Rose is a home with one aim in mind – to look after residents in a warm, compassionate, safe and friendly environment. Everyone at Dora Rose is dedicated to making sure that welfare and personal happiness is at the forefront of everything they do.

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Care Provided by Dora Rose Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 71 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Other Care Provided
  • Palliative Care

Good to Know

  • Person in charge
  • Emma Thorley (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (71)

Funding & Fees Guide for Dora Rose Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,600 – £1,600
    • Self-Funded Residential Dementia Care £1,600 – £1,600
    • Self-Funded Nursing Care £1,700 – £1,750
    • Self-Funded Nursing Dementia Care £1,700 – £1,750
  • (these prices are only a guideline, please contact Dora Rose Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No time restrictions on the visiting hours but if possible please avoid lunch and dinner time.


  • Parking

  • Ample car parking at the Care Home


Dora Rose Care Home Reviews (57)

Total of 57, showing 41-57
9.7

Dora Rose Care Home has a Review Score of 9.7 (9.711) out of 10, based on 25 reviews in the last 2 years. Over all time Dora Rose Care Home has 57 reviews.

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Review from Diane H (Regular Volunteer) published on 24 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have worked as a volunteer at the home as part of the activities team for the last six months. The home is now of an excellent standard with a manager who goes above and beyond for the staff which creates a fabulous atmosphere. Since starting, our activities team has expanded and we now have what
I believe is the best activities team with an exceptional leader. The activities provide fun, variety and a daily program which is offered seven days a week. I love working with all the team at Dora Rose. Myself and the families always get the warmest of welcomes by all the reception team who are so professional and friendly. Well done Dora Rose!

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Review from Laura W (Daughter of Resident) published on 8 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dora Rose is a wonderful home, with caring supportive staff who go above and beyond. On behalf of my brother and myself, I would like to thank all who cared for our father, you showed kindness, care and support to him. He always spoke so fondly of the staff. His room was beautiful, spacious and he couldn’t
get over the size of the TV on the wall!! Dad's condition improved so much after moving to your home and it encouraged him to gain strength and movement in his left side. This allowed him to have the opportunity to play his favourite instrument which he was able to have in his room. One of the staff even went out of their way to allow our dad to try a friends keyboard just so he could have a try. You celebrated his birthday in style and he thought it was the best birthday he’d ever had. Dora Rose will always hold a special place in our hearts.

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Review from Hugh B (Brother of Resident) published on 7 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I haven't been able to visit the home but the impression I have from various telephone calls and WhatsApps is of a very well run and caring environment. My sister seems to be very well looked after and is very happy there.

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Review from J R (Niece of Resident) published on 23 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our major impression of Dora Rose was the care and compassion shown to our Uncle and ourselves. Staff went out of their way to make his end of life care just as we wished. The whole ethos of Dora Rose is concerned with wellbeing. As a family, we were consulted and included in decisions. We never felt
"in the way", and the offer of refreshments when visiting was appreciated. An aspect of the end of life care we really appreciated was being able to visit whenever we wished. We were never made to feel a nuisance but welcomed as friends. The building is impressive and didn't have the feel and "aroma" of old people. We highly recommend Dora Rose and all its staff. We thank God that we had them.

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Review from May D (Daughter-in-law of Resident) published on 8 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We, as a family, sadly had to make a difficult decision for my lovely 97-year-old mother-in-law to go into a care home. I had no hesitation to ask if she could be placed in Dora Rose. The admission process was dealt with compassion and empathy. She has initially settled in well and is joining in with
the activities. Whilst it is sad that my mother-in-law could no longer be cared for at home, we know she is being looked after and cared for.
Many thanks to all at Dora Rose for genuinely caring.

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Review from L P (Daughter of Resident) published on 7 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents live together at Dora Rose Care Home. The staff particularly the manager, senior nurses and reception have been both professional and caring in every respect to both my parents and the wider family.
I would recommend this care home to anyone whose elderly relatives need a safe, clean caring
environment. They have been extraordinary in helping my mother with advanced dementia to settle in well.

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Review from Robert R (Niece of Resident) published on 30 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent Care from all members of staff - nurses, carers, reception, management and service staff. This care extends not only to the residents but to their families as well. The civilised policy of allowing the family to visit at any time when the resident is on end of life care is excellent. Not only
are you treated as not being made to feel a nuisance, but you are welcomed and given a cup of tea. The building and facilities are something else and their excellence has to be seen to be believed.

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Review from Kim A (Daughter of Resident) published on 3 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was treated with great care and respect and also he had a lot of fun with the staff.
They looked after myself and my husband when we were visiting Dad frequently when he was really ill. The room and facilities were amazing and so clean. A big thanks to all at Dora Rose Stafford for their help and
care at a really difficult time.

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Review from Dale C (Husband of Resident) published on 31 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Dora Rose Care Home has a very high standard of care and the home facilities are outstanding, the staff and management are always willing to help both me and my wife with any requirements we require and they are always very supportive and friendly

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Review from D R (Private Carer of Resident) published on 6 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dora Rose is a very nice and new style of homes and the details are amazing. The staff are always friendly and there seems plenty of daily activities going on in the home, this is always good to see. There is a nice home feel once you arrive and the girls on reception are always friendly.

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Review from A E (Son of Resident) published on 1 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has been at the Dora Rose since January 2020. Since arriving he has been looked after by a great team of carers who have helped Dad through their love and attention to his needs. They are all very welcoming when any of the family visit or even contact Dad via a family zoom session on his birthday.
Since starting a staff member has really helped us remain in touch with Dad and often sends photos showing what he has been up to. This is an exemplar care home run by an exemplar care team. Thank you!

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Review from J H (Friend of Resident) published on 17 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff very helpful under such difficult times. My friend went in the day before the lockdown, so it has been a really difficult time. The staff have kept me well informed and answered every query very efficiently and have helped to keep my mind at ease to which I am very grateful.

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Review from Jennifer H (Wife of Resident) published on 16 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dora Rose is a beautiful care home and the surroundings are lovely. The rooms are well equipped and comfortable and everywhere is clean and homely. The food is excellent and there are plenty of drinks even for visitors. The activities manager provides a varied and appropriate programme, including games,
puzzles, films and visiting singers and whilst being on lockdown has kept us in touch via skype. The staff are patient, caring and treat residents with kindness and dignity. I have peace of mind knowing my husband is in safe hands.

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Review from V R (Daughter of Resident) published on 15 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having tried to keep my mom in her own home for as long as we could, it became clear we needed care for her full-time. We found Dora Rose and we have not looked back. Their attention to care and compassion is second to none. I would highly recommend Dora Rose to anyone looking for care for their loved
one!

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Review from Julie E (Niece of Resident) published on 3 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Dora Rose were helpful, caring, attentive and compassionate. The premises are bright, comfortable and the grounds and the setting are quite beautiful.

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Review from Lynda P (Daughter of Resident) published on 18 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Dora Rose Care Home highly enough. It is owned by a company called Macc Care Limited and is run by a manager who is a fully qualified general and dementia nurse and has managed other care homes so has a lot of experience. The nursing staff who work for her have many years of experience
too. Dora Rose has very high standards for carers who work there if they don't work to their standards they are soon shown the door. We got Mum into Dora Rose towards the end of November after having previously put her into another care home a few miles away which turned out to be a very poor care home. She had a fantastic Christmas Day there, followed by a wonderful birthday on 29th December with most of her family with her, a present from Dora Rose and a beautiful birthday cake. Sadly, Mum passed away on 15 January 2020 but I know that while she was there she was very well cared for, loved by the staff and treated with dignity and respect. I could not have wished for more.

Reply from Karen Carter, Home Manager at Dora Rose Care Home

Thank you for your kind words. It was a pleasure to look after your mum and she will be sadly missed by all at the home. Please feel free to drop in anytime for a coffee and chat. Karen.


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Review from Colin P (Respite Resident) assisted by family/friend published on 10 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I spent a week in respite over Christmas.
I have felt safe and secure, the staff have popped in and out regularly to check on me and my requests.
Everyone is friendly.
The Dora Rose building is set in lovely grounds and area. I will come again.

Reply from Karen Carter, Home Manager at Dora Rose Care Home

Thank you for kind compliments and very please you enjoyed your stay and looking forward to seeing you again. Karen Carter Home Manager


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Current Review Score: 9.7 (9.711)

Overview of Review Score

The Review Score of 9.7 (9.711) out of 10 for Dora Rose Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.711 for Dora Rose Care Home is calculated as follows: ( (233 Excellents x 5) + (43 Goods x 4) + (14 Satisfactorys x 3) + (2 Poors x 2) + (2 Very Poors x 1) ) ÷ 294 Ratings = 4.711

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Dora Rose Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 71 registered maximum number of service users is 14.2, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Mar 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (3)

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