Care Fee Planning Presentation.
Organiser: Mornington Court
Date:
Thursday 13 Mar 2025
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Thank you to all the wonderful staf
Terry S (Brother of Resident)
the admissions manager at Mornington Court could not have been more helpful
Terry S (Brother of Resident)
We were immediately impressed by the facilities available and the professionalism of the staff
Terry S (Brother of Resident)
Visitor and resident parking available on site.
Mornington Court has a Review Score of 10 (10.000) out of 10, based on 14 reviews in the last 2 years. Over all time Mornington Court has 35 reviews.
Review from Cherry S (Respite Resident) published on 28 March 2022
Submitted via Postal Card •
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Reply from Lee Mussell, Home Admissions Advisor at Mornington Court
Thank you for taking the time to share your experience of your time here at Mornington Court, it was a pleasure to support you.
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Care / Support
Cleanliness
Treated with Dignity
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Management
Safety / Security
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Value for Money
Review from S C (Friend of Resident) published on 23 March 2022
Submitted via Website •
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Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Management
Safety / Security
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Value for Money
Review from Margaret J (Resident) assisted by family/friend published on 2 February 2022
Submitted via Postal Card •
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Reply from Lee Mussell, Home Admissions Advisor at Mornington Court
Thank you for taking the time to write a review, it's an absolute pleasure to support you.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jackie W (Daughter of Resident) published on 7 January 2022
Submitted via Website •
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Reply from Lee Mussell, Home Admissions Advisor at Mornington Court
Thank you for taking the time to leave a review. The whole team misses your mum, she was a wonderful lady, we also miss seeing you and the family.
Kind regards from the Mornington Team.
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Treated with Dignity
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Value for Money
Review from Jennie H (Daughter of Resident) published on 22 December 2021
Submitted via Website •
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Reply from Lee Mussell, Home Admissions Advisor at Mornington Court
Thank you Jennie for taking the time to leave feedback, we are extremely pleased to read that they enjoyed their stay. We hope to see them again.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Management
Safety / Security
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Value for Money
Review from Nick M (Son of Resident) published on 22 November 2021
Submitted via Website •
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Reply from Lee Mussell, Home Admissions Advisor at Mornington Court
Thank you Nick for the kind words, we've loved helping your mum settle into her new home, it's a pleasure to have her reside here with us.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jane E (Daughter of Resident) published on 11 November 2021
Submitted via Website •
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Reply from Lee Mussell, Home Admissions Advisor at Mornington Court
Thank you Jane for taking the time to leave a review. We are so pleased that your mum has settled into life here in the home so well, and that her being with us helped bring peace of mind to you.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sue D (Daughter of Resident) published on 8 November 2021
Submitted via Website •
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Reply from Lee Mussell, Home Admissions Advisor at Mornington Court
Thank you, Sue, for the lovely review. We are so pleased that your mum made the move to Mornington Court, she's quickly become a regular at the activities and outings and is excellent at encouraging others.
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Treated with Dignity
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Value for Money
Review from Dee B (Niece of Resident) published on 8 November 2021
Submitted via Website •
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Reply from Lee Mussell, Home Admissions Advisor at Mornington Court
Thank you Dee for taking the time to leave a review. We are all so pleased you chose Mornington Court for your aunt, she's adored here.
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Cleanliness
Treated with Dignity
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Management
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Value for Money
Review from Virginia G (Daughter-in-law of Resident) published on 8 November 2021
Submitted via Website •
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Reply from Lee Mussell, Home Admissions Advisor at Mornington Court
Thank you Virginia for taking the time to leave a review and for the kind words. The whole team adored your father-in-law and miss him greatly. We are pleased we can continue supporting your mother-in-law and the family. We look forward to seeing you on your next visit.
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Treated with Dignity
Food & Drink
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Management
Safety / Security
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Value for Money
Review from Paul G (Son of Resident) published on 8 November 2021
Submitted via Website •
Report
Reply from Lee Mussell, Home Admissions Advisor at Mornington Court
Thank you Paul for the lovely review, it has been a pleasure getting to know and support the family. We look forward to seeing you again soon.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Rebecca C (Daughter of Resident) published on 5 November 2021
Submitted via Website •
Report
Reply from Lee Mussell, Home Admissions Advisor at Mornington Court
Thank you for the lovely feedback. We are so pleased that your mum has settled into life here in the home so well, it's a pleasure to have her as a resident.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jill H (Daughter of Resident) published on 11 October 2021
Submitted via Website •
Report
Reply from Lee Mussell, Home Admissions Advisor at Mornington Court
Thank you for the kind words. The whole team look forward to seeing you both again in November.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from Brian H (Respite Resident) published on 11 August 2021
Submitted via Website •
Report
Reply from Lee Mussell, Home Admissions Advisor at Mornington Court
Thank you for the kind words, it was a pleasure supporting you during your recovery. We'd love to welcome you back in the future.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Terry S (Brother of Resident) published on 30 July 2021
Submitted via Website •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Safety / Security
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Value for Money
The Review Score of 10 (10.000) out of 10 for Mornington Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 14 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for Mornington Court is calculated as follows: ( (168 Excellents x 5) ) ÷ 168 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Mornington Court is based on 14 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4, which has been reached with 14 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 14 Sep 2022
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Date:
Thursday 13 Mar 2025
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Job Title: General Manager
Joined: 2012
Job Title: Deputy Manager
Joined: 2021
Job Title: Home Admissions Advisor
Joined: 2022
Job Title: Head of Housekeeping
Joined: 2020
Job Title: Administrator
Joined: 2021
Job Title: Head of Maintenance
Joined: 2022