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St Lauras Care Home has a Review Score of 9.8 (9.808) out of 10, based on 23 reviews in the last 2 years. Over all time St Lauras Care Home has 59 reviews.
Review from Jenny H (Daughter of Resident) published on 26 March 2025
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Reply from Eme Cameron, Home Manager at St Lauras Care Home
It is our pleasure to have your Mum in our care. Being a big part of Mums initial assessment - we know how nervous Mum and all of you were for her to come into care. It's heart-warming to see someone settling and St Lauras becoming home. No need to thank us, thank you for trusting in us and working closely with us to ensure Mum is happy and content. We look forward to making more memories with Mum and your family.
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Review from S G (Nephew of Resident) published on 3 March 2025
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Review from Yvonne T (Daughter-in-law of Resident) published on 15 January 2025
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Reply from Eme Cameron, Home Manager at St Lauras Care Home
Thank you for your beautiful words, it is so important to us to have feedback. Your positive feedback will be shared with the team and we highly appreciate you taking your time to leave us this review. We endeavour to meet expectations and appreciate how much trust you put into us to care for your father in law. Thank you for supporting us as a team and home - we look forward to making new memories as one big family.
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Review from John T (Son of Resident) published on 15 January 2025
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Review from Brian T (Son of Resident) published on 11 November 2024
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Reply from Eme Cameron, Home Manager at St Lauras Care Home
We always love to hear we were a 'first choice' for families and residents, we appreciate this was a big move for Dad and yourselves as his close family. Dad has brought his very own cheer into the home also and we are thoroughly enjoying getting to know you all. We look forward to building on our trust and making memories with you all as part of the family now. Thank you for your faith in us all as a family too.
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Review from B T (Daughter-in-law of Resident) published on 1 November 2024
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Review from Sara B (Daughter of Resident) published on 1 November 2024
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Review from David S (Son of Resident) published on 17 September 2024
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Reply from Eme Cameron, Home Manager at St Lauras Care Home
We are most pleased to know you do not regret your decision to choose St Lauras for your dad. We know what it took for you to make such a decision and we truly value your trust in us. We look forward to continuing to care for him.
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Review from S R (Son of Resident) published on 17 September 2024
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Reply from Eme Cameron, Home Manager at St Lauras Care Home
Thank you for your honest feedback, this is vital for us. I am sorry that this is the case and we have shared this feedback with the team. Mum is a special lady and we are pleased to have her as part of our home.
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Review from P J (Son of Resident) published on 10 September 2024
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Reply from Eme Cameron, Home Manager at St Lauras Care Home
It is great to see Mum has settled into St Lauras now and with time and effort - she is trusting in us as staff. It has been a pleasure to get to know Mum and you as her family. We are ever so grateful for how supportive you have all been of us and the home. Thank you for your ongoing kindness and trust in us.
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Review from Suzanne C (Daughter of Resident) published on 27 August 2024
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Reply from Eme Cameron, Home Manager at St Lauras Care Home
Thank you for such a lovely review. We remember what a journey it had been for you all and how moving both parents into St Lauras was a big deal for you all. We have thoroughly enjoyed getting to know them both, their little ways and personalities, we cherish your trust in us. Thank you again. We all at St Lauras value this feedback.
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Review from Gill H (Daughter of Resident) published on 27 August 2024
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Reply from Eme-Gene Cameron, Home Manager at St Lauras Care Home
It is a pleasure to read this and share your comments with the staff. We are so glad to know you have so much trust and faith in us all at the home. We know that sometimes with you travelling so far away with work it can be hard for you and Mum, however, knowing we give you comfort in knowing Mum is safe and well cared for is priceless. We also love the children and animal visits. Here is to making more memories.
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Review from Elena M (Daughter-in-law of Resident) published on 5 August 2024
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Reply from Eme Cameron, Home Manager at St Lauras Care Home
It is wonderful to see how well your Mother-in-law is settled into St Lauras, all of us have thoroughly enjoyed learning her 'lingo' - we may even be fluent soon! She is a breath of fresh air and we are so very pleased you chose St Lauras. We look forward to making more memories with you all and endeavour to continue to meet expectations. Thank you for your lovely comments, we are pleased.
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Review from Clare C (Granddaughter of Resident) published on 11 June 2024
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Review from Clare D (Daughter of Resident) published on 15 May 2024
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Reply from Eme Cameron, Home Manager at St Lauras Care Home
Oh, how lovely, thank you so much. We are delighted Mum enjoys her stays with us, you're right - we are always delighted to see Mum on her return. Thank you for your ongoing support, trust and investment in us each time you bring Mum to stay with us. We know how very special she is to you all and we look forward to seeing you both again very soon!
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Review from Scott C (Son of Resident) published on 6 May 2024
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Reply from Eme Cameron, Home Manager at St Lauras Care Home
What a great review. Thank you so much for your kind words and great feedback. Mum has certainly made her mark on St Lauras and we couldn't imagine not having her with us now. It is great to see how well she has settled, how many friends she has made and how she keeps us on our toes. Both yours and your brother's support is priceless to us and I cannot wait for Mum to enjoy our summer activities programme.
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Review from M H (Daughter-in-law of Resident) published on 3 May 2024
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Reply from Eme Cameron, Home Manager at St Lauras Care Home
It has been a wonderful journey having Mum here so far with us at St Lauras. It's lovely to see her enjoy our activity programme and venture out and about with fellow residents. We cannot thank you enough for supporting us and trusting in us all to care for your mother-in-law, it is clear how much she means to you all. We are pleased your happy with St Lauras, we look forward to making more memories with you all.
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Review from A E (Nephew of Resident) published on 15 January 2024
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Reply from Eme Cameron, Home Manager at St Lauras Care Home
This review is heartwarming, thank you so very much for your beautiful words. It was such a short time that your special aunt was with us - we wish it had been longer. We are however pleased that you were happy with your decision to choose St Lauras. You and your wife's love for her was priceless - You did her so very proud.
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Review from John G (Son of Resident) published on 8 January 2024
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Reply from Eme Cameron, Home Manager at St Lauras Care Home
We have enjoyed Mum's journey with us here so far at St Laura's, we look forward to 2024 with her! I am sure she will continue to keep us amused, staff smiling and putting her stamp on things. She is a very special lady and we are lucky to care for her and to be part of her life. Thank you for your and your lovely wife's ongoing support of which we are so very grateful for.
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Review from Vivien C (Sister of Resident) published on 17 November 2023
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Reply from Eme Cameron, Home Manager at St Lauras Care Home
It is with pleasure I read your words and share them with my team! I know how precious your sister is to you and how much trust you put into us to care for her. We are pleased that you found the relatives training session of help and look forward to seeing you attend the ones we have planned for the new year. We love seeing your smiley, warming and welcoming self when you visit and I truly thank you for your support and ongoing positivity about us here at St Laura's.
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The Review Score of 9.8 (9.808) out of 10 for St Lauras Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.808 for St Lauras Care Home is calculated as follows: ( (222 Excellents x 5) + (46 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 271 Ratings = 4.808
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for St Lauras Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 23 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 13 Jan 2022
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Job Title: Home Manager
Eme started her career in the care sector at the age of 19. She has undertaken almost every role within a home - from Domestic, Kitchen, and Care Assistant, to Senior Care Assistant and Engagement Lead. Doing so has cultivated her incredible success, as well as her most recent appointment as Home Manager at St Laura's.
From this, and as she tells all of her staff, there are no limits to progression: from responsibility and personal development to training and further education - she empowers the people around her to be the very best that they can be, regardless of their age, health or confidence. And by doing so, they in turn deliver the exceptional care that the home continues to pride itself on.